10 slides about the Change Management

By Ivana Sendecka

As we can see Change Management (CM) can be very broad subject depending on the point of view.

As we can see Change Management (CM) can be very broad subject depending on the point of view.

What does the Change Management mean?Result: When typing “change management” into search of Guy’s Kawasaki www.alltop.com

What is the most important & critical part of successfully driven change?

The most natural human reaction to change is:

RESISTANCE

Root causes of resistance are often hidden underneath the surface and require sensitivity to be discovered

Understanding resistance is about getting underneath the apparent and digging into the core

Understanding resistance is about getting underneath the apparent and digging into the core

EmotionalPolitical

Rational

Only peak of the Iceberg is what we see

with eyes

Real/Underlying Concerns

There are a number of phases to pass through in the Emotional Cycle of Change – each with tools to help us

Time

Certainty•Communication and mobilization around the urgent need for change

•Analysis and Design findings•Business Case

Negative

Positive

Leve

l of o

ptim

ism

Hope• Visioning• To-be plans• Persistent Leadership

Doubt• As-is Mapping• KPIs• RACI• Dynamic leadership• Resistance to change toolkits

Confidence• Change Management tools• Stakeholder mobilization• Communication

Overview of the Emotional Cycle of Change

What do we all need for breathing in the “thick” change environment?

Acknowledge

What they have said in a genuine way

Investigate

Identify the main source of the resistance

Encourage them to talk more about it – and listen

Isolate and work the separate issues

Reinforce

Reinforce the positive aspects of anything you are proposing

Calmly and clearly explain the reasons for change (again!)

Look for acceptance

Emphasize your role as a partner. Encourage a positive atmosphere.

When do we need to use the Change management?

Content : Goal & Objectives of the Project

Change Management - CM

(Tools and methods)

Project Management

AS – IS TO - BE

CM is essential component of every project and is present during whole duration of it. CM tools and methods can be customized to specific needs and situations.

Change Management Tools & Methods

Change Management - CM

(Tools and methods)

Area/ Category

Communication

Mobilization

Culture

Skills Development & Coaching

• Change Story, Management messages, Media, Information Fairs, Road shows

• Project Management tools & Templates

• Stakeholder Change Impact Analysis (Temperature Check, As-Is To-Be W/Shop etc.)

• Conflict Management, Change Readiness Assessment

• Culture Radars and W/Shops• Definition of values• Deriving measures for implementation

• Competency Analysis & Management• Training needs analysis, E- learning• Coaching (1 on 1, Teams, Reflecting Teams)

Example of the tools

Above are mentioned only few selected CM tools. Innovations & customization of the tools is the route to success.

What should be your Take Away Home?

• Change is part of every transformation project

• Rational / Political / Emotional dimensions are a key to understanding

• People welcome change when they have say in it

• Management must be involved and committed to the change

• Clear definition of the roles and responsibilities of the team must be set

• Dealing with resistance & conflict is essential to build trust & lasting relationships

• Understanding of cultural norms and beliefs is critical for interpreting behaviour (especially in multicultural projects)

• Communication must be clear, open and transparent

• High spirit and energized atmosphere in the team will overcome any hurdles

• Life is constant change. If we don’t change, we won’t grow

Google will give you all the answers

How to keep in touch?

Thank you for your time, Folks!;-)