OmniDocs Enterprise Content Management...

PRODUCT BROCHURE

OmniDocs

Enterprise Content

Management Suite

DIGITAL TRANSFORMATION: CONTENT, PROCESSES, ORGANIZATIONS www.newgensoft.com

Business Benefits

Newgen OmniDocs ECM Suite

Improved Customer Satisfaction through quick turnaround time, accurate responses and better visibility of document centric, customer facing processes

Enhanced Productivitythrough delivery of contextual content to the business user, enhancing efficiency and reusability

Greater Compliancethrough standardization, robust records management and extensive audit capabilities

Reduced Operating Costs through electronic handling of critical content in all forms, right from its capture, storage and management to delivery


Newgen OmniDocs Enterprise Content

Management (ECM) Suite is the market leading

solution to enable “digital transformation of your

enterprise”. It allows the end-to-end management

of enterprise content like paper documents, forms

and electronic files, right from capture to

processing, to distribution and disposition.

OmniDocs ECM Suite offers smart tools and

innovations to ensure that information

originating from multiple sources is captured at

the right instance, stored in a secured central

repository and made accessible across the

organization. The solution delivers contextual

information to business stakeholders for

improved collaboration, smarter decision

making and enhanced customer satisfaction.

It provides the flexibility to access or deliver

content over Mobile and Cloud creating a

highly connected and digital workplace.

OmniDocs ECM Suite offers a robust US

Department of Defense Standard 5015.2

(DoD 5015.2) certified Records Management

System to ensure coverage of regulatory

requirements around document storage and

disposition.

Newgen Differentiators

Integrated homogenous product suite for complete content life-cycle management

Ability to leverage innovative technologies such as Social Media, Mobile, Analytics and Cloud

Global delivery model for shorter project cycles

Lower Total Cost of Ownership (TCO)

Positioned as a 'Visionary' in Gartner ECM MQ 2014

Positioned as a 'Strong Performer' in Forrester ECM Wave 2013

www.newgensoft.com

OmniDocs ECM Suite

Scanner / MFP

Mobile

Fax Email

Social Content

CAD/ XML/ PDF

Create /Capture

MS Office

Process and Manage Archive/ Record

DoD 5015.2 Certified

Centralized Repository

Strong Search Capabilities

Enterprise Class Security

Highly Scalable

Advanced Content Analytics

Audit Trails

Document ManagementOmniDocs Document Management solution is highly

optimized to store and retrieve large volumes of

documents. It enables precise metadata based

searches, library services, access permissions and

version control for faster access and better

management of documents.

It enhances information accessibility, facilitates fast

retrieval and secures content in all its forms. These

functions are essential as organizations seek to

improve efficiency, share knowledge and reduce risk.

Feature Highlights:

Platform independent repository to store content

in multiple file formats

Easy retrieval by access through web interfaces

Comprehensive library services including

check-in / check-out and versioning

Search content based on profile, user defined

indexes, date and document content

Audit trails

Comprehensive reports on transacted documents

Support for viewing and annotating on image

documents through HTML5 based viewer

Secured access to content ensuring document

confidentiality and integrity of records

Supports interoperability through CMIS compliance

Supports open standards like PDF/ A

Geographic Information Systems (GIS) for linking,

storing and retrieval of documents with the help of

third party integrations

Support for e-signature with third party

integrations for seamless approvals and non-

repudiations


“Newgen OmniDocs ECM suite has

carved out a special dimension for us in the

area of technical operations robustness

that is unheard off in the Pharma space.”

Chief Information Officer,Leading Global Pharmaceutical Company

Capture and ImagingOmniDocs ECM Suite leverages smart capture and

imaging tools to ensure vital enterprise information

from documents, files, emails and the web are

captured and leveraged effectively.

OmniScan - Scan, Digitize, Deliver

Brings agility to enterprise level document capture and

scanning.

Feature Highlights

Scan using powerful GUI based templates

Immediate and batch mode scanning with policy

based upload

Smart data extraction through integration with

OCR, ICR and Barcode applications

Document Quality Analyzer (DQA) technology for

automated image enhancements and corrections.

OmniScan Web

For easy scanning from any desk across the

organization, ideally suited for inserting additional

pages and ad-hoc scanning.

ZapIn - Capture on the Go

Built on the scalable Newgen Enterprise Mobility

Platform (NEMP), ZapIn is a mobile capture

application allowing users to capture information from

physical documents with relevant metadata and initiate

business processes on the go.

Feature Highlights

Mobile capture with advanced document imaging

and extraction

Automated image compression, enhancement,

color conversion, and multiple image creation

Geo-fencing and tagging for location intelligence

Available on Android/ iOS and Windows

OmniExtract

OmniExtract is a smart way of extracting information

from structured, semi-structured and unstructured

documents.

Feature Highlights

Automatic extraction of printed and hand-written

information

Recognition of optical characters, machine printed

characters and MICR fonts

Export of content to external applications after

intuitive verification supported by intelligent

probability algorithms for error checking

Capture from Other Sources

Tight integration for capture from MS Office

Rule based email capture capability from MS

Exchange & Lotus Notes Mail Servers

Connectors for FAX servers, FTP based document

upload

WebDAV Support - Add/view/browse repository

through Windows Explorer

File import services for bulk document import


“Newgen mobile capture offering-

ZapIn enabled us to spread our

customer base exponentially,

across the far-fetched parts of the

country.” General Manager-ITLeading Asian Bank

Workflow & Business

Process Management

OmniDocs ECM suite intelligently orchestrates the

flow of content within the enterprise by leveraging a

robust process based framework. It effectively

manages Document Centric Workflows from the

point of content origination to the final delivery of

output across multiple enterprise applications.

Graphical Process Modeler for designing

document centric business processes

Newgen Process Modeler with user-friendly, drag

and drop GUI helps design document centric business

processes.

Feature Highlights

Drag and drop feature for ‘easy designing’ of

processes

Capturing process related information both at

design and implementation levels

Intuitive forms with built-in data validations

Highly configurable, easy-to-build efficient user

desktops

Newgen supports easy development of highly efficient

functional desktops for human interaction.

Feature Highlights

Personalization of work-desks for role based

management of information and tasks

Building platform independent forms leveraging an

intuitive form builder

Configurable user experience to cater to enterprise

and individual preferences

360-degree Business Activity Monitoring to

monitor process performance

Newgen Business Activity Monitoring tool drives real-

time process monitoring and analytical insights across

processes.

Feature Highlights

Customized dashboards for information drill-down

regarding process and content engagement

Rule based alerts for all stakeholders enabling faster

bottleneck resolution

Extensively define KPIs and manage exceptions


Records ManagementDoD 5015.2 certified Records Management System

from Newgen helps organizations to comply with

regulatory and legal policies for long-term archival of

content. It provides support for defining and enforcing

record classification, retention and disposition policies.

Feature Highlights:

Manage and track physical location of documents

Record retention, storage and retrieval policies

Policy-based filing and archival structure

Management of physical records and media

Extensive reports and audit trails

Comprehensive search on file-plan and records

based on general content properties, date range

and metadata fields

Support for marking vital records and legal hold

requirements

Easy options for end users to search and make

records from Document Management interface and

also make request for physical records

Social Media Records Management

Social Media is an increasingly important tool for

enterprises to engage with customers. Due to the

dynamic nature of social media content organizations

require holistic lifecycle management of content at an

enterprise level. Recent Regulatory mandates from

National Archive and Records Administration (NARA)

direct all US government agencies to manage social

media records in accordance with the standard record

management policies. Newgen has extended its DoD

certified records management system to provide

comprehensive management of social content, right

from capture, processing to archival.

Feature Highlights

Supports Facebook, Twitter, LinkedIn, Google+

Archival of social messages as records in a given

classification scheme

Retention and disposition policies for social records

View and search social media conversation threads

Specialized handling of social media content for size

optimization and scalability


“Newgen's scalable OmniDocs ECM has resulted in

improved business performance and productivity through

faster turn-around times, and enhanced visibility around

document centric transactions.”

Chief Executive Officer,Leading African Insurer

Enterprise Content ArchivalIn addition to comprehensive management of content

lifecycle OmniDocs ECM also supports archival of

content from various other workgroups and business

systems. Examples include:

E-mail Archival

Rule-based archival of emails from MS Exchange and

Lotus Notes mail servers.

Sharepoint Content Archival

Long term archival and management of SharePoint

content, enabling organizations to promote content

assets from SharePoint workgroup repositories to

OmniDocs ECM suite.

Enterprise Report Data Archival

Newgen Enterprise Report Management archives and

distributes reports across the organization. As an

integral part of this suite, the web based solution

automatically indexes and archives data and allows

users with appropriate rights to search and retrieve

various reports in real time. With best in class

technology, it possesses 90% data compression

capabilities.

OmniDocs ECM on MobileIn addition to Mobile Capture (ZapIn), Newgen offers

a broad range of ECM features on mobile. Business

users can view, search, download, upload and email

documents 'on the fly'. These documents can also be

downloaded on mobile devices for reading in no

connectivity zones and offline usage. Workflow

features are available in an easy and intuitive way to

support mobile users.

OmniDocs ECM on CloudNewgen OmniDocs ECM Suite on Amazon (AWS)

Cloud is a novel and cost-effective alternative to

traditional document management. The cloud offering

provides access to Newgen ECM capabilities, enabling

lower overhead, elastic capacity management and

lower CAPEX requirement. This leads to better

information management, responsiveness and

scalability. The solution provides enterprise grade

Service Level Agreements and complies with major

Security and Regulatory standards. Customers have

the option to deploy the platform at their preferred

location using nine data centers across the globe.

The AWS infrastructure complies with major industry

standards including HIPPA (for healthcare),

FedRAMP(for Federal government), SOC 1/ISAE 3402,

SOC 2, PCI DSS Level 1(Payment Card Industry)

among others.

OmniDocs ECM Suite

Digitally transforming

content and processes

across organizations


Technology Landscape OmniDocs ECM suite lends organizations both

flexibility and scalability to grow in a highly demanding

marketplace. Businesses across the globe have

benefitted by orchestrating large volumes of enterprise

data and converting it into actionable intelligence.

Scalable for managing high volumes of

documents

OmniDocs ECM suite is highly optimized to store and

retrieve large volumes of documents.

J2EE and Unicode based architecture

Newgen OmniDocs ECM suite is platform

independent and can be deployed on multiple

application servers and industry standard databases. It

is built leveraging a multi-tier; scalable J2EE based

architecture with support for clustering and load

balancing. It is Unicode-based and the multi-lingual

support makes it operational across geographies.

Integration with business systems using Web

Services, Messaging and XML API

Newgen OmniDocs ECM Suite offers integration with

other business applications including Web services,

JMS, EJBs, invoking URLs, SAP Archive Link and BAPI.

Integration adaptors are available for systems such as

SAP, Oracle eBusiness Suite, Finnacle, and SharePoint

among others.

Enterprise Class Security

OmniDocs ECM suite has been successfully audited

against customers' internal security, compliance and

server hardening policies across verticals like Banks,

BPO, Insurance, Telecom, Healthcare and Public

Sector. The product suite provides strong security

features and audit trails of all actions are archived in

the system.

Feature Highlights

Access permissions on folders and documents

through access control lists with support for

user/group/role-based rights.

Authentication support includes strong password

policies, LDAP/SSO support, PKI/Biometrics, and

digital signatures.

Maker-checker support for administrative

operations is also provided.


Newgen has successfully delivered one of the world's largest ECM

deployments with its OmniDocs ECM suite implemented at a leading

insurance firm, managing nearly 10 billion documents, accessed by more

than 50000 enterprise users for servicing over 390 million customers.

www.newgensoft.comDIGITAL TRANSFORMATION: CONTENT, PROCESSES, ORGANIZATIONS

Newgen OmniDocs ECM Suite:Global Customer Success Stories

Reduced throughput time for customer on-boarding by

70%

Citizen satisfaction

increased by 99%

Deployment in 32 countries

enabled savings of approximately

Added 500,000 accounts

in 8 months using Mobile Capture

$ 70 MILLION

State Public Safety Department in the US

30,000 users across the state

benefitted from Secured Records Management

$

Improved Service Level Agreementadherence with

50% increase in user efficiency

Leading Healthcare Payerin North America

One of Asia’s Largest Private Sector Bank

A Pan African Bank

Leading Bank in EMEAStatutory Enterprise of Government of Australia

Banking

Customizable Platform:Delivering Industry Business Solutions

Account Opening

Loan Origination

Loan Servicing

FATCA Compliance

Mortgage

Trade Finance

Corporate Credit

Commercial Lending

Wealth Management

Payments

Government

Correspondence Management

Committee & Meeting Management

Grants Management

Audit & Inspection

Complaints & Grievance

Case Management

Healthcare

Member Enrollment

Appeals and Grievances

Claims Management

Provider Contracting

Insurance

New Business

Policy Servicing

Claims

Service Request Management

e-Statements

Shared Services

Accounts Payable

Accounts Receivable

General Ledger

P/O and Requisitions

SOXA Compliance

Freight Billing


OmniDocs ECM suite is a flexible and customizable platform facilitating the development of a wide range of business solutions. Newgen has delivered some industry leading, vertical specific solutions leveraging OmniDocs ECM Suite.

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USA & CANADA: [email protected]

APAC: [email protected]

EMEA: [email protected]

INDIA: +91 11 40773769

USA & CANADA: +1 (202) 800 7783

APAC: +65 3157 6189

EMEA: +44 (0) 2036 514805, +973-1-619-8002

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About Newgen

Newgen Software is a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Case Management

(CM) and Customer Communication Management (CCM), with a global footprint of 1300+ installations in 61+ countries with large, mission-

critical solutions deployed at the world's leading Banks, Insurance firms, BPO's, Healthcare Organizations, Government, Telecom Companies &

Shared Service Centers.

Newgen's Quality Systems are certified against ISO 9001:2008 and Information Security Standard, ISO 27001:2013. Newgen has been assessed at

CMMi Level3.

www.newgensoft.comDIGITAL TRANSFORMATION: CONTENT, PROCESSES, ORGANIZATIONS

OmniDocs Enterprise Content Management...

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