S O LU T I O N B R I E F

by

OMNI-LINGUAL, OMNI-CHANNEL CUSTOMER CARE

Contact centers expect an increase in non-primary language interactions. However, few are prepared to support that language growth. GeoFluent is a SaaS-based solution that provides multilingual capabilities at a fraction of the cost of hiring bi-lingual agents or opening new contact centers.

REAL-TIME OMNI-LINGUAL OMNI-CHANNEL COMMUNICATION When it comes to global language support for customer care,Lionbridge has the answer: GEOFLUENT GeoFluent is a patented real-time, omni-channel translation solution that integrates with your existing self-service, digital, and agent-assisted communication platforms to eliminate language as a barrier between companies and customers. It enables care organizations to instantly and cost-effectively become omni-lingual centers of expertise.

GeoFluent covers more than 95% of the world’s GDP, giving you the ability to connect with all of your global customers in real-time. GeoFluent accelerates issue resolution, increases customer satisfaction, and enables continuous global coverage with lower overhead costs. Meet the channel and language preferences of your global customers without changing your agents or platform.

SOLUTION HIGHLIGHTS

• Real-time omni-channel, omni-lingual translation

• 50+ available languages

• Compatible with existing communication platforms

• Customized with your industry, brand, and product terms

• Fast installation and low learning curve

• Highly scalable and flexible

WHY CHOOSE GEOFLUENT?

• Enable your best agents to support your highest value customers

• Improve agent availability and speed to answer

• Increase first contact resolution (FCR) rates

• Provide 24/7 global service

• Increase relevance and value of self-service tools

• Standardize service across languages

GET STARTEDContact us today to learn more about how GeoFluent can transform the way your organization manages global customer care.www.lionbridge.com/solution/geofluent

LIONBRIDGE DELIVERS:

• Best-in-class technology with language at the core

• Largest global provider of language services

• 20 years of experience, covering 387 languages

• Publically traded NASDAQ Symbol LIOX

• Offices in 27 countries

• 100,000+ global network of language experts

COMPONENT-BASED OR INTEGRATED ENTERPRISE APPROACH

The GeoFluent omni-lingual, omni-channel solution is fast and easy to implement. Choose just the components you need to support your current channels, or select the complete omni-channel solution. Our real-time translation modules include:

• In-call Voice

• Chat

• Social

• Mobile

• SMS

• Website

• Email

• Video

• Fax/Letters

• Surveys and NPS

• Training Materials

• Forums, Knowledge Base, and Crowdsourcing

• Helpdesk and Ticketing

• Chat, Email, Call Recordings

GeoFluent provides a significantly improved customer experience for your prospects and clients resulting from improved first contact resolution, reduced wait times, reduced effort, and more self-service and convenience.

ABOUT LIONBRIDGE

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, online marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 27 countries. To learn more, visit www.lionbridge.com

FEATURES BENEFITS

Real-time translation for every channelExtensive multilingual capability and service that meets generational, regional, and language preferences

Ease of use Simple, straightforward interface that agents can quickly master

Cost savingsMaximize omni-channel support without additional in-country overhead costs

Global reach with 50+ available languagesAbility to service 95% of the ‘world’s wallet’ including difficult-to-translate languages like Japanese and Korean

Customization and brandingConsistent CX and guaranteed brand and terminology accuracy from first day of use

Secure ContentPersonally identifiable information (PII) is kept secure and never enters public domain

Global SEO and reportingIncrease content findability and SEO results across markets and report on channel effectiveness

Automated back translation Quality control for monitoring, coaching, and compliance purposes

GEOFLUENT DELIVERS:

LEARN MORE AT L IONBRIDGE.COM