Ola vs Uber: Major Customer Satisfaction Metrics
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Source: RedSeer report- “ On-demand Cab Services Market-Consumer Scan Q1 2016” Ola has made significant progress in terms of customer experience; it caught up with Uber on all major satisfaction metrics in Q1 2016 Availability of Taxi Scheme/Discounts App Crashes/Errors Driver Courtesy Car Quality Jan – Mar 2016 Pan-India Consumer Survey Data Customer Rating-> Ola vs Uber: Customer experience comparison OLA UBE R Booking Experience Ride Experience • Ola has caught up with Uber in terms of customer satisfaction on all major metrics • As the online cabs industry matures, this is another indicator that the customer experience for standard cab services is moving towards standardization 0 5
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Transcript of Ola vs Uber: Major Customer Satisfaction Metrics
Source: RedSeer report- “ On-demand Cab Services Market-Consumer Scan Q1 2016”
Ola has made significant progress in terms of customer experience; it caught up with Uber
on all major satisfaction metrics in Q1 2016
Availability of Taxi
Scheme/Discounts
App Crashes/Errors
Driver Courtesy
Car Quality
Jan – Mar 2016 Pan-India Consumer Survey Data
Customer Rating->
Ola vs Uber: Customer experience comparisonOLAUBE
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Rid
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• Ola has caught up
with Uber in terms
of customer
satisfaction on all
major metrics
• As the online cabs
industry matures,
this is another
indicator that the
customer
experience for
standard cab
services is moving
towards
standardization
0 5