OISM Session 23 Contextualisation(1) (1)

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    Contextualisation- IS

    Z Hussain

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    Business Activity in the Information

    Age

    The three pillars of a business organisation:

    • People

    • Organisation

    • Technology

    “The success of a business is determined by howwell it manages and controls these three

    fundamental resources.

    IS Organisation

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    !anagement Information "ystems!anagement Information "ystems

    !anaging #lobal "ystemsLOCAL,

    REGIONAL, ANDGLOBAL SYSTEMS

    Agency and other coordination costsincrease as the firm moves from localoption systems toward regional andglobal systems. However, transactioncosts of participating in global

    markets probably decrease as firmsdevelop global systems. A sensiblestrategy is to reduce agency costs bydeveloping only a few core globalsystems that are vital for globaloperations, leaving other systems inthe hands of regional and local units.

    CHAPTER 15: MANAGING GLOBAL SYSTEMS

     © Pearson Education 20123

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    $hat are Information"ystems%

    • &ata and information capture

    • &ata and information storage

    • &ata and information processing

    • &ata and information retrieval

    • Information dissemination

    Bene'ts of I" or I(T

    ) Increased capacity and speed of data and globalinformation processing

    ) &issemination and global communication of dataand information

    ) *+ective access to local and remote data storagefacilities

    ) *+ective and e,cient global information control

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    &esirable (haracteristics of Information%

      relevant to the user’s needs

    2 accurate and factual

    3 complete and unabridged

    4 timely and delivered to the right person

    5 reliable for decision making

    6 useful to the end-user’s needs

    7 consistent and comparable over time

    understandable to the user

    ! portable and easily transmittable

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    "ntroduction to #eneral $ystems %heory

     

    &%he 'orld is made up of systems()

    %he study of systems is kno'n as systems science or

    general systems theory

    $ystems concepts include*

    + boundary ,systems environment-

     

    + inputs. outputs and process

      + state. hierarchy. goal directness and information

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    Figure 2.2  Systems feedback and control model

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    !anagement Information "ystems!anagement Information "ystems

    INFORMATION IN BUSINESS SYSTEMS TODAY

    Perspectives on Information "ystems

    Data and Inforat!on

    Raw data from a supermarket checkout counter can be processed and organied to produce meaningfulinformation, such as the total unit sales of dish detergent or the total sales revenue from dish detergent for aspecific store or sales territory.

    F!"#r$ 1%&

     © Pearson Education 20128

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    !anagement Information "ystems!anagement Information "ystems

    The #rowth of International Information "ystems

    INTERNATIONALINFORMATIONSYSTEMSARCHITECTURE$he ma%or dimensions for developing aninternational information systemsarchitecture are the global environment,the corporate global strategies, thestructure of the organiation, themanagement and business processes, andthe technology platform.

    FIGURE 150/

    MANAGING GLOBAL SYSTEMS

     © Pearson Education 201210

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    !anagement Information "ystems!anagement Information "ystems

    *nterprise "ystems

    HOENTERPRISESYSTEMS OR2 &nterprise systems feature a setof integrated software modulesand a central database that

    enables data to be shared bymany different business processes and functional areasthroughout the enterprise.

    FIGURE 301

     © Pearson Education 201211

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    "pectrum of "ystems (haracteristics

    Figure 2.4 Inor!ation s"ste!s decision le#els $it%in a &usiness

    organi'ation

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    Integrated Business "ystems

    Integration of purchases, sales and accounting

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    !anagement Information "ystems!anagement Information "ystems

    IT Infrastructure

    CONNECTION BETEEN THE FIRM, IT INFRASTRUCTURE, AND BUSINESS CAPABILITIES

    $he services a firm is capable of providing to its customers, suppliers, and employees are a direct function of its I$infrastructure. Ideally, this infrastructure should support the firm!s business and information systems strategy. 'ew informationtechnologies have a powerful impact on business and I$ strategies, as well as the services that can be provided to customers.

    FIGURE 501

    CHAPTER 5: IT INFRASTRUCTURE AND EMERGING TECHNOLOGIES

     © Pearson Education 201214

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    !anagement Information "ystems!anagement Information "ystems

    IT Infrastructure

    THE ITINFRASTRUCTURE ECOSYSTEM

    $here are seven ma%orcomponents that must be

    coordinated to provide the firmwith a coherent I$infrastructure. (isted here arema%or technologies andsuppliers for each component.

    CHAPTER 5: IT INFRASTRUCTURE AND EMERGING TECHNOLOGIES

     © Pearson Education 20121(

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    P'.!)a-

    a"$nt

    D!"!ta-

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    D!"!ta-

    Prod#)t

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    The Dimensions of Electronic Commerce

    Trad!t!ona-

    )o$r)$

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    ) Fra!e$or* or Electronic Co!!erce

    Electronic Co!!erce )++lications

    , Stoc*s o&s , n-line &an*ing

     , Procure!ent and +urc%asing, /alls , n-line !ar*eting and ad#ertising

    , o!e s%o++ing , )uctions , ra#el , n-line +u&lis%ing

    People

    !uyers, sellers,

    intermediaries,

    ser"ices, IS people,

    and management

    Public

    policy,

    legal, and

    pri"acy

    issues

    Technical standards

    for documents,

    security, and

    net#ork protocols

    payment

    $rgani%ations

    Partners,

    competitors,

    associations,

    go"ernment ser"ices

    Inrastructure

    1

    Co!!on &usiness

    ser#ices inrastructure

    securit" s!artcardsaut%entication

    electronic +a"!ent5

    directoriescatalogs

    2

    /essaging and

    inor!ation distri&ution

    inrastructureE6I5 e-!ail5 "+er ext

    ranser Protocol

    3

    /ulti!edia content

    and net$or*

    +u&lis%ing inrastructure/75 ))5 orld

    ide e&5 :/7

    4

    ;et$or* inrastructure

    eleco!5 ca&le

    $ireless5 Internet);5 );5 7);5

    Intranet5 Extranet

    (

    Interacing

    inrastructure

    %e data&ases5custo!ers5 and

    a++lications

    )anagement

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    Figure

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    The SS&D' life cycle

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    (&D meeting )or #orkshop* en"ironment

    f i "

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    !anagement Information "ystems!anagement Information "ystemsAN HP LAPTOP6S PATH TO MAR2ET

    /0 and other electronics companies assign distribution and

    production of their products to a number of different

    countries121