Official Resume
2
Shonda Taylor Customer Service Professional St. Petersburg, FL 33733 [email protected] - 252-343-4803 To obtain a position working in customer service and serving the general public. WORK EXPERIENCE Customer Service Representative Total Outsourced Systems, Inc/ Adecco - Raleigh, NC - April 2014 to July 2015 Responsible for answering inbound phone calls from customers who needed help updating their accounts, looking up their orders, and answering general inquiry questions. Customer Service Representative West Call Center - Rocky Mount, NC - April 2013 to April 2014 Responsible for receiving and processing incoming phone calls for dedicated clients in accordance with policies, procedures, quality standards, and federal laws and regulations. Taking payments, updating customers’ accounts, processing refills for prescription drugs, creating/deactivating customers’ accounts. Temporary Sales Associate/Cashier CP Textbooks - Charlotte, NC - June 2012 to September 2012 Face to face customer service, cash handling, operating a cash register, helping customers find items, stocking shelves, filling internet orders and shipping them out Cashier Harris Teeter - Rocky Mount, NC - June 2010 to June 2012 Building customer relationships, Face to face customer service, Cash handling, demonstrating initiative, Managing Cash Register, helping customers find items and stocking items. Office Administrative Assistant NRMPS-Early College High School - Rocky Mount, NC - August 2009 to May 2011
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Transcript of Official Resume
Shonda TaylorCustomer Service Professional
St. Petersburg, FL [email protected] - 252-343-4803
To obtain a position working in customer service and serving the general public.
WORK EXPERIENCE
Customer Service RepresentativeTotal Outsourced Systems, Inc/ Adecco - Raleigh, NC - April 2014 to July 2015
Responsible for answering inbound phone calls from customers who needed help updating their accounts, looking up their orders, and answering general inquiry questions.
Customer Service RepresentativeWest Call Center - Rocky Mount, NC - April 2013 to April 2014
Responsible for receiving and processing incoming phone calls for dedicated clients in accordance with policies, procedures, quality standards, and federal laws and regulations. Taking payments, updating customers’ accounts, processing refills for prescription drugs, creating/deactivating customers’ accounts.
Temporary Sales Associate/CashierCP Textbooks - Charlotte, NC - June 2012 to September 2012
Face to face customer service, cash handling, operating a cash register, helping customers find items, stocking shelves, filling internet orders and shipping them out
CashierHarris Teeter - Rocky Mount, NC - June 2010 to June 2012
Building customer relationships, Face to face customer service, Cash handling, demonstrating initiative, Managing Cash Register, helping customers find items and stocking items.
Office Administrative AssistantNRMPS-Early College High School - Rocky Mount, NC - August 2009 to May 2011
Responsibilities included answering the multi-line telephone, distributing and sorting mail to appropriate destinations, perform clerical duties such as faxing and copying paperwork, as well as filing. Greeting parents, students, and all visitors, and providing support for other members of the office.
EDUCATION
Associate's in Business Administration-Concentration in Human ResourcesCentral Piedmont Community College - Charlotte, NC2015-(Currently Attending)Associate's in Arts-TransferNash Community College - Rocky Mount, NC 2011
SKILLS
Excellent experience as an office assistant. • Excellent communication and writing skills. • Proficient with computer programs such as Microsoft Word, Microsoft Excel, Power Point and Internet. • Self-motivated. •Able to teach or train others. • Having strong interposal and customer service skills. (6 years)
