Office of the Information Commissioner .
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Transcript of Office of the Information Commissioner .
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Office of the Information Commissioner
www.oic.qld.gov.au
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Identity theft – do’s and don’ts
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Who pays the ferryman?
If your Westpac account is compromised as a result of Internet fraud we guarantee to refund any missing funds, providing you comply with our Online Banking Terms and Conditions.
NAB will reimburse you 100% of any amount fraudulently removed from your account if, despite our defences you are the victim of fraud
We offer a 100% money back guarantee on all fraudulent transactions if you comply with the credit cards conditions of use.
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REPORTED SCAMS
• 2010 - $63 million
– online methods
• 2011 - $85.6 million – unsolicited phone calls
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… all our operators are busy at the moment…
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Identity theft 2011-2011
• Australians lost $1.4 billion• Average amount lost is $2000 • 1.2 million Australians were victims (1 in 15
persons aged 15 years and older)• 806,000 in 2007• Credit card fraud• Scams • Identity theft
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the law is your friend• Queensland Government Departments• Queensland Government Ministers• Local government • Public authorities INFORMATION PRIVACY ACT 2009• Commonwealth Government Departments• Commonwealth Government Ministers• Private health practitioners• > $3 million per yearPRIVACY ACT 1988
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collection, storage, use and disclosure
Information Privacy Principle 4 - storage and security of personal informationAn agency having control of a document containing personal information must ensure that—(a) the document is protected against—
(i) loss; and(ii) unauthorised access, use, modification ordisclosure; and(iii) any other misuse;
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but…you are on your own with
• Individuals
• Small business
• Everyone outside of Australia
• The vast majority of people on the internet
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Other crime
May 2011
• Identity theft cost $1.4 billion a year
• Burglaries cost $3.6 billion a year (10%)
• Thefts from vehicles cost $1 billion (3%)
• Thefts of vehicles cost $1 billion (3%)
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locks and lockouts• mailbox• fireproof safe• rubbish• your wallet• financial details• email address, mobile phone number• shoulder surfers• the next public user• phones, tablets, computers
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we need locks…lots of locks
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come on in, make yourself at home
Top 10 worst passwords
1. password 2. 123456 3.12345678 4. qwerty 5. abc123 6. monkey 7. 1234567 8. letmein 9. trustno1 10. dragon
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move on, nothing to steal here…
• Password generators
• 5qV-R^2-mA5-%4D-a6w
• orchidorchestrasupermonkeybanana
• Password managers
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Support
Guidelines and Information Sheets available on the OIC website –
www.oic.qld.gov.au
Enquiries Service:
3234 7373 (8:30am-4:30 pm)