Office of Individual & Family Affairs (OIFA) Overview · department to ensure peer and family...
Transcript of Office of Individual & Family Affairs (OIFA) Overview · department to ensure peer and family...
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Office of Individual & Family Affairs (OIFA) Overview
Erneshia M. Pinder, MHA Administrator
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1. Mercy Care Mission, Vision & Values 2. Mercy Care OIFA Reporting Structure 3. Mercy Care OIFA in Action – Collaborations & Partnerships 4. Mercy Care OIFA Priorities 5. In Closing…
Agenda
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Proprietary and Confidential 3 Proprietary
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OIFA has a seat at the table…
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Lorry Bottrill CEO
Blythe Fitzharris Chief Clinical Officer
Erneshia Pinder OIFA Administrator
OIFA Team
OIFA Reporting Structure
• Mercy Care’s OIFA department reports to the Chief Clinical Officer
• This reporting structure contributes to OIFA’s ability to:
• Have direct access to other executive team members for purposes of:
• Issue Escalation • Problem Solving • Sharing Member/Family Member
feedback • Collaborate with other Mercy Care teams
as needed • Be the face of advocacy at Mercy Care and
in the community.
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Collaboration & Partnership
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• Weekly 1:1’s with Chief Clinical Officer • Monthly 1:1’s with Mercy Care CEO, COO, & CMO
• OIFA 2.0 • Health Equity • Provider concerns • COVID-19 impacts
• Participation in monthly JOC/JOM meetings sponsored by executive team members
• Transportation • Providers
• Participation in special projects/initiatives (e.g. implementations)
Executive Collaboration & Partnership
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Interdepartmental Collaboration & Partnership
Voice of the Community
Member Services
Transportation
CLAS
Grievance & Appeals
MM/UM/CM Systems of Care
Justice
Provider Relations
Marketing/ Communication
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OIFA Priorities
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Positively impact Mercy Care administration by collaborating and partnering with executive leadership and internal department to ensure peer and family member voice is included in strategy and decision making.
Honor voice and choice. Advocate on behalf of members and family members and provide opportunities for them to provide input into systems, service design and administration.
Holding our health plan and providers accountable for recovery-oriented service design and delivery. Developing and maintaining a strong network of peer and family run providers and creating a solid community of peer and family advocates and leaders.
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OIFA Strategic
Plan Contractual
Requirements
Member/Family Member Voice
Peer Support
Family Support
AHCCCS OIFA
Providers
Feedback from Leadership
Organizing our Work
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• Created in collaboration with OIFA team of advocates. • Reviewed and updated at least annually or more frequently
as required by contract changes. • Ensures alignment with Mercy Care and interdepartmental
strategies to foster partnership and create opportunities for collaboration
• Shared annually with Executive and other leadership at JOM meetings to gain buy-in and support.
OIFA Strategic Plan
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• Mercy Care aims to keep the member at the center of everything we do.
• Mercy Care OIFA’s structure is in place to ensure OIFA has a seat at every table where decisions that impact our members and family members are made.
• Building relationship with Mercy Care’s Executive leadership has been critical to the execution of OIFA’s strategic priorities.
• Executive leadership’s support has been key to raising the awareness of importance of OIFA throughout the organization.
• Our members and family members win!
In closing…
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Thank You