Office management
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Office and Office Management
Lecture No. 01By Israr K. Raja
Office Management
Office Placing and Layout
What is OfficeThe definition of 'office' is rich and includes a
place of business, clerical or professional activity, the personnel working in such a place, a position of authority or trust and (mainly historically) the support functions of a major household. We are mainly interested in the office as a place of business, clerical or professional activity.
A Modern Office
Characteristics of Modern OfficeAn Indispensable UnitManagement of InformationAn Important Service FunctionMemory and Control CentresSpecialization and DecentralizationOffice is a “work” not a “place”
Role of Modern OfficeAssist in Decision MakingMedium of CommunicationFor CoordinationA memory Centre Control CentreNerve Centre
Functions of Modern OfficePrimary FunctionsSecondary Functions
Primary FunctionsCollecting InfoOrganizing and Processing InfoRetaining InfoDistributing info
Secondary FunctionsInternal and External CommunicationEvolving an Efficient & Responsive work
systemManaging Stationery & EquipmentsKeeping Assets safe and protectiveHuman Resource ManagementPROrganizing, Planning, Directing and
Controlling
Secondary Functions (cont.,)Coordinating the ActivitiesFacing day-to-day Challenges
Day-To-Day ChallengesCorrespondence & CommunicationSafety of records & reportsTyping & DuplicatingScientific work System of officeMaintenance & Replacement of office assetsPlacing & layout of officeWorking Environment
Day-To-Day Challenges ( cont.,)Standardization of Office workManaging Office CostMechanisation of office workUpdating Office ManualsOrganizing, recruiting, training, controlling
and motivatingSetting Right TrackResponsive to Changes
Future ChallengesMechanisationComputerisationLarge Sizes of BusinessesLegal ChallengesManagerial Challenges
Office ManagementIs the organization of an office in order to
achieve a specified purpose and to make the best case of the personnel by using the most appropriate machines & equipments, the best possible method of work and by providing most suitable environment
Elements of Office ManagementOffice PersonnelMeansEnvironmentPurpose
Office ManagerIs one who heads the office, organizes and
controls the office activities to ensure efficiency.
Functions of Office Manager
Functions of Office ManagerPlanning, organizing, directing and controlPlacing and layout of officeMaintaining right atmosphereProcure n maintain office assetsStaffingDeveloping corresponding systemPR
Qualifications of An Office ManagerEducationPersonal QualitiesLeadershipOrganizing CapacityExperience
Process of Scientific Office ManagementSetting up the standard tasksResearch of Time, Motion and methodsBest Method of doing the standard taskTraining methodsStandardisation, SpecializationWorker-management relations
Principles of Scientific ManagementDefining the ObjectivesLocating the ProblemsAnalysing the ProblemsSearching the solutionsSelection & training personnelPlanningCooperation