Offering Evidence-Based Programs in Rural …...Reduce falls (Stepping On) “I chose to really...
Transcript of Offering Evidence-Based Programs in Rural …...Reduce falls (Stepping On) “I chose to really...
1Improving the lives of 10 million older adults by 2020 © 2015 National Council on Aging
Speakers:
• Betsy Abramson, J.D., Deputy Director, Wisconsin
Institute for Healthy Aging
• Michelle Comeau, Special Projects Assistant, Wisconsin
Institute for Healthy Aging
• Shannon Myers, CWP, Community Research Specialist
and Special Projects Assistant, Wisconsin Institute for
Healthy Aging
Offering Evidence-Based Programs in Rural
Communities: Lessons Learned from Wisconsin
Implementation of Evidence-Based
Prevention Programs in Rural
Wisconsin Counties
Betsy Abramson, JD, Deputy Director
Wisconsin Institute for Healthy Aging
Meg Wise, PhD, MLS
Melissa Dattalo, MD, MPH
Anne Hvizdak
August 18, 2015
Outline
What is the Bringing Healthy Aging to Scale (BHAS)
project?
Outcomes
Lessons Learned
Bringing Healthy Aging to Scale
Can the use of quality improvement tools help rural
counties implement evidence-based prevention
programs for older adults?
Living WellSelf-management of chronic
illness
Stepping On Prevention of falls
Quality Improvement Tools
NIATx Quality Improvement Principles
1) Understand and involve the customer
2) Fix key problems that keep the director up at night
3) Pick a powerful Change Leader
4) Get ideas from outside the organization or field
(networking)
5) Use rapid-cycle testing to establish effective changes
Bringing Healthy Aging to Scale
Goal: 16 counties assigned to implement either
Stepping On or Living Well workshops over the
course of a year
Randomized Controlled Trial
8 counties received a BHAS Coach to aid in using
NIATx quality improvement model
8 counties were randomized to a waiting list for a
future coaching opportunity
Each county received $2,500 for staff to work with
coaches/partners and to develop a sustainability
plan
BHAS Counties
Columbia
Marquette
Oneida & Vilas
Bayfield
Iowa
Richland
Sawyer
St. Croix
Buffalo & Pepin
Jackson
Juneau
Pierce
Sauk
Vernon
Kewaunee
Rusk
BHAS Aims
Improve leader selection and retention
Increase partnerships
Increase participant enrollment
Increase number of workshops
BHAS Outcomes
Number of workshops held
Number of participants reached
Participant surveys
Interviews with Change Leaders and Coaches
Did NIATx Coaching Work?
Average
improvement
in first year
Counties with
coaching (n=8)
Counties
without
coaching
(n=8) Difference
Number of
workshops* 1.4 0.5 0.9
Number of
participants* 14.1 3.0 11.1
Number of
completers^ 10.3 2.6 7.6
Counties with BHAS coaches held more workshops and reached
more participants within the first year
*2-Sample Mann-Whitney U-Test p≤0.10
^2-Sample Mann-Whitney U-Test p≤0.05
Were the workshops effective?
Living Well
Improved Medical Communication*
Fewer social role limitations
Fewer emergency visits and hospitalizations
Stepping On
Fewer falls*
Improved falls risk behavior*
Fewer emergency room visits*
*Change in pre-post participant survey responses for cohort 1 counties with paired t-test p≤0.05
What can we learn from experience?
We interviewed change leaders (7/8) and BHAS
coaches (3/3) who participated in the project to learn
from their experiences.
Experience and perceptions
How to improve the process
County
Total Target
Workshops
(over 2 years)
Stable &
Supportive
Agency
Leadership
Health
Promotion
Coordination
Role Assigned
Trained &
Committed
Workshop
Leaders
Connections
with
External
Partners
A 5 + + + +
B 5 + + + +
C 4 + (+) (+) +
D 3 + + + +
E 2 + - + +
F 1 - + - -
G 1 - - - -
H 0 - - - -
Are you ready for implementation?
(+) Role filled by an external partner
TOP 10 LESSONS LEARNED
FROM COUNTY CHANGE LEADERS
#1: Preparation before Action
"I should have better educated the change team group who we started with
regarding the NIATx process, so the first meeting was not so confusing."
~Iowa
"We were on the fast-track. Had we more time I think it would have worked
better because I already had many commitments prior to accepting the NIATx
challenge with Stepping On. I think having [someone] explain the change
process to my change team really helped as well." ~St. Croix
Are you ready?
Are you and your partners on the same page?
#1: Preparation before Action
Prepare• Key Ingredients
• Stakeholder Analysis
• Assemble Working Partners
Implement• Engage Change Team
• Recruit & Support Workshop Leaders
• Recruit Participants
Sustain• Adapt
• Staff Turnover
• Stable Partners
#2: Mission front and center
Reduce falls (Stepping On)
“I chose to really focus on Stepping On because … falls prevention is huge. When I ask: ‘Who’s had a fall?” nearly every hand goes up.” Change Leader, St. Croix County
Improve older adults’ health and wellbeing (Living Well)
“I see Living Well as very valuable for the community members. Because they have very limited access to healthcare.” Change Leader, Marquette County
NIATx principle: Know your customer
# 3: Know what you’re doing (Aims)
Address the crux of the problem: Train workshop leaders
Engage stakeholders
Reach isolated older adults (marketing)
As time went by: New aims emerged
NIATx principle:
Address the problem that keeps the director up at night
#4: Get the most from NIATx
Familiarize change leaders in NIATx before launch
Use examples relevant to implementing evidence based prevention programs across a county
NIATx was designed for quality improvement within addiction treatment agencies
Emphasize how to engage and support a change team`
NIATx skills/processes translated to implement other evidence based programs
St. Croix County started with Stepping On and then branched into Living Well and Living Well with Diabetes.
#5: Effective Change Leader
Collaborator, connector, communicator
Passionate and enthusiastic about workshops
“[Stepping On] was really a priority for me. This was really something that I wanted to do., Iowa County
Resourceful and creative
Coordinating rides to Stepping On workshop to and from meal sites. St. Croix County
Engage (recruit, train, support and honor) a reliable and manageable team of workshop leaders
Include workshop leaders n change team. St. Croix County
NIATx principle: Pick a powerful change leader
#6: Set clear expectations
Communicate time, effort, and timeline…
Workshop leaders: training & facilitation
Change team: meetings, outside activities & tenure
Number of workshops to be held
#7: Partnerships w/in and x-counties
With limited resources…many hands (minds and perspectives)
make light work … and better outcomes
“A big piece of the value of these classes is the relationships that we built
with hospitals and clinics, senior centers….”
Vilas and Oneida counties jointly trained and shared Living Well
leaders
Bayfield teamed up with Ashland County to implement Stepping On
NIATx principle: Networking
#8: Engage stakeholders
County aging units/ADRC
Hospitals and clinics
Physical therapists
Nutrition sites
Retired professionals
Community/senior center
Nursing homes
Older adults
Staff from these stakeholder groups joined the change team.
NIATx principle: Networking
#9: Workshop leaders
Success relies on effective workshop leaders…
Engage retired professionals
Reduce barriers to training
Things happen… helps to have a small team of
workshop leaders
#10: If you’ve offered a good program…
Word of mouth is your best marketing tool…
“A woman who was referred by her physical therapist brought a friend the second week. She didn’t even ask! He finished out the class and she was just talking it up to everyone she knew.” St. Croix County
“Word of mouth is a wonderful thing. … We haven’t had a challenge in filling our classes.” Bayfield County
Next Steps
Readiness Checklist
Best Practice Manual
Expand Use of Change Teams
Sustainment Follow-Up
Further Dissemination
BHAS Grant Team
Betsy Abramson
Melissa Dattalo
Jay Ford
Anne Hvizdak
Kim Johnson
Karen Kedrowski
Kris Krasnowski
Jane Mahoney
Meg Wise
Contact:
betsy.abramson
@wihealthyaging.org
Funding for this project was provided by the UW School of Medicine and Public Health
from the Wisconsin Partnership Program
Systemic Referral Processes in Rural
Communities
Michelle Comeau
Special Projects Assistant
Shannon Myers
Special Projects Assistant
High-Level Evidence Based Prevention Programs
Reaching individuals to take evidence-based prevention programs
BRONZE SILVER GOLD
• Have brochure or flyers in the office
• Hang promotional material around work-spaces or in high-traffic areas around town.
• Newspaper/Radio
Promotion of evidence-based prevention programs
Promotion of evidence-based prevention programs
• Promotional materials and Outreach
• Presentation
– In community
– To medical staff
• Partnering with a health care facility
– Promo material
– Host Site
– Encourage patients
Provider uses letter to follow-up with patient in goal setting
Referral Process
Coordinator contacts referred
patient and enrolls in a workshop
Referral form is sent to Workshop
Coordinator
Patient agrees and
signs a referral
form
Clinician introduces SME opportunity to
patient
Workshop coordinator and Clinic meet to
discuss self-management resource
Coordinator communicates with
clinic regarding referral status
(enrolled, declined, waitlisted)
Patient attends SME
In the workshop patient writes a
letter to provider describing what they’ve learned
Patient letter is sent to
provider
• Local Clinic or Hospital
• Non-clinicians can be influential
• Address benefits from both patient and practice standpoint
• Complementary Process
• http://www.cdc.gov/arthritis/interventions/marketing-support/1-2-3-approach/
Where do you start?
Connecting to Providers
Piloted Model: Family Health/La Clinica, Wautoma, WI
How the project started:
•Prompted by a grant received to focus on a FQHC and develop a referral process
•Connected with the CEO and CFO
•Had 3 Staff meeting during their lunches to introduce the programs and to follow up
•A workgroup was developed to tailor a referral process
Yes!
I feel you could
truly benefit from these
workshops – can I make a
referral?
Facts/Fax
sheet is
faxed
to ADRC
ADRC calls patient to
inform and sign-up for
upcoming workshop
ADRC tracks outcome
of referrals and updates
referring provider
Post workshop goals to providers
Family Health/La Clinica, Wautoma, WI
Leader provides clinic
with patients goal
summary throughout
workshop
Piloted Model: Family Health/La Clinica, Wautoma, WI
Adaption
•Referring challenges to a predominately Spanish speaking population
• La Clinica supported two staff to be trained in the Spanish version of the diabetes self-management workshop
•Providers time restrictions• Health Educators able to refer
Piloted Model: Wild Rose Hospital, Wild Rose, WI
How the project started:
•This partnership took 6 years
•Only had capacity for “Silver” (promotional materials and host site) – No champion
•ADRC involvement in “CHIP” -meaningful awareness how the program helps with hospital goals
•Workgroup established with new Quality Assurance champion
Adaption
•Provider encourages patient, Nurse fills out referral form, and Nurse Manager carries out the fax referral to ADRC
•Currently discussing ways to embed the evidence-based prevention programs into an electronic referral system (EPIC)
Piloted Model: Wild Rose Hospital, Wild Rose, WI
Key Components
• Champion
• Complementary Process
• Proactive and Systemic Approach
• System and Program Flexibility
• Maintenance
Go for the GOLD
but start wherever you are an build from there
Have patience
Partnerships take time
Final Focus
Pilot, Evaluate, Maintain
Each partnership will be different but similar
Betsy Abramson
Michelle Comeau
Shannon Myers
Thank You!
43Improving the lives of 10 million older adults by 2020 © 2015 National Council on Aging
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