We're Connected, Now What? Turning Real Life Behaviors Into Social Features
OF THERMOSTATS OF LIGHTS NOW CONNECTED TO THE...
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FIELD SERVICE MANAGEMENT PRODUCTIVITY GAINS FIELD SERVICE MANAGEMENT PRODUCTIVITY GAINS BILLION PEOPLE 70 70 70 % OF THE WORLD’S ECONOMY BUT ONLY 1/3 1/3 1/3 of world’s large service businesses currently use field service management solutions. BILLION MOBILE PHONES 7.3 7.3 7.3 7.1 7.1 7.1 1.1 1.1 1.1 BILLION COMPUTERS VENDING MACHINES 37,684,879 37,684,879 37,684,879 35,000 35,000 35,000 AEROPLANES DIFFERENT TYPES OF TRACTOR MODELS GLOBALLY 9,537 9,537 9,537 INTERNET OF THINGS: BILLION DEVICES 25 now connected to the Internet (50 billion expected by 2020) 59% 56% OF THERMOSTATS & OF LIGHTS NOW CONNECTED TO THE NET It takes a massive amount of labour and technology to manage an unthinkably complex set of dependencies. BUT THEY DON’T KEEP THEMSELVES RUNNING. enables field techs to do work-orders, request parts, schedule and be scheduled, look up manuals, take payments, renew maintenance agreements, use social channels to communicate problems swiftly, upsell and cross sell - all on a smartphone or tablet. FIELD SERVICE MANAGEMENT PRODUCTIVITY GAINS INTERNET OF THINGS & MACHINE TO MACHINE LEARNING TOO BIG OF AN UPSWING FOR HEADS OF SERVICE TO IGNORE ANY LONGER. ARE EXPECTED TO GROW BY $370 $370 $370 BILLION over the next five years HOW HOW HOW WE LIVE WE LIVE WE LIVE NOW NOW NOW WELCOME WELCOME WELCOME TO THE TO THE TO THE PARTY PARTY PARTY Our entire civilisation depends on machines working Riddled with paper-intensive, time consuming, inefficient processes. THE HUGE IRONY IS THE HUGE IRONY IS THE HUGE IRONY IS THAT FIELD SERVICE IS ONE OF THE LAST INDUSTRIES TO BE DRAGGED INTO THE MODERN AGE. Not much has changed in service over the past 40 years YET FIELD TECHS ARE BY THEIR VERY DEFINITION A MOBILE WORKFORCE. Service Businesses Represent MARKET POISED FOR GROWTH, INNOVATION AND INVESTMENT. FIELD SERVICE We’ve been expecting you. £$¥
Transcript of OF THERMOSTATS OF LIGHTS NOW CONNECTED TO THE...
FIELD SERVICE MANAGEMENT PRODUCTIVITY GAINSFIELD SERVICE MANAGEMENT
PRODUCTIVITY GAINS
BILLION PEOPLE
707070 %OF THE WORLD’S ECONOMYBUT ONLY
1/31/31/3 of world’s large service businesses currently use field service management solutions.
BILLIONMOBILE PHONES7.3 7.3 7.3 7.1 7.1 7.1
1.1 1.1 1.1 BILLION COMPUTERS
VENDING MACHINES37,684,879 37,684,879 37,684,879 35,00035,00035,000
AEROPLANES
DIFFERENT TYPES OF TRACTOR MODELS GLOBALLY9,5379,5379,537
INTERNET OF THINGS:BILLIONDEVICES25 now connected
to the Internet (50 billion expected by 2020)
59% 56%OF THERMOSTATS & OF LIGHTS
NOW CONNECTED TO THE NET
It takes a massive amount of labour and technology to manage an unthinkably complex set of dependencies.
BUT THEY DON’T KEEP THEMSELVES RUNNING.
enables field techs to do work-orders, request parts, schedule and be scheduled, look up manuals, take
payments, renew maintenance agreements, use social channels to communicate problems swiftly, upsell and
cross sell - all on a smartphone or tablet.
FIELD SERVICE MANAGEMENT PRODUCTIVITY GAINS
INTERNET OF THINGS & MACHINE
TO MACHINE LEARNING
TOO BIG OF AN UPSWING FOR HEADS OF SERVICE TO IGNORE ANY LONGER.
ARE EXPECTED TO GROW BY $370 $370 $370 BILLION over the next five years
HOWHOWHOWWE LIVEWE LIVEWE LIVE
NOWNOWNOW
WELCOMEWELCOMEWELCOMETO THETO THETO THE PARTYPARTYPARTY
Our entire civilisation depends on machines working
Riddled with paper-intensive, time consuming, inefficient
processes.
THE HUGE IRONY IS THE HUGE IRONY IS
THE HUGE IRONY IS THAT FIELD SERVICE IS ONE OF THE LAST INDUSTRIES
TO BE DRAGGED INTO THE MODERN AGE.
Not much has changed in service over the past 40 years
YET FIELD TECHS ARE BY THEIR VERY DEFINITION A MOBILE WORKFORCE.
Service BusinessesRepresent
MARKET POISED FOR GROWTH, INNOVATION AND INVESTMENT.
FIELD SERVICEWe’ve been expecting you.
£$¥
