OB Presentation
-
Upload
fahad-shah -
Category
Documents
-
view
113 -
download
0
Transcript of OB Presentation
Company ProfileWateen
Telephony Broadband, Internet &
Multimedia Services Entertainment Managed Solution
Wi-tribe
Voice Broadband Services.
Organization Components
Largest WiMAX Network in Pakistan covering 22 cities.
Covers only 4 cities nationwide.
Operation Regions
Providing Broadband, Telephony & Internet Services with 40 VAS.
Broadband Service
Revenue Generation
Vision & ValuesWateen
To launch Pakistan into the 21st century digital revolution by providing complete communication and media solutions to Telecom Operators, Corporate and Consumers, to be the leading “Carriers’ Carrier” by creating a world-class cutting-edge network and to deliver a diverse range of reliable, affordable and quality customer-centric services.
Wi-tribe
To be the preferred multimedia experience in the communities we serve.
Vision Statement
Mission Statement To provide affordable communication
services that meet and exceed customers' expectations.
To deliver high-quality, flexible and innovative solutions that are cost-effective and conducive.
To provide complete customer satisfaction on time, every time.
To make Broadband Pakistan a reality.
To eliminate all the obstacles hindering telecommunication development and realize the ultimate goal of eradicating internet illiteracy in the kingdom.
Vision & ValuesWateen
To become the largest data and voice service provider in Western Europe.
To provide services at their best. To implement internet service in
rural areas, where landline and voice services are not available.
Wi-tribe
To provide reliable services Improve Quality of service
Organization Objectives
Organization Top Values Simplicity:
Practical and easy to use Satisfaction:
Customer satisfaction is foremost Quality:
No compromise on QoS
Customer centric: We let our customers to drive our
business. Integrity:
Our actions & decision meet the highest ethical standards.
Fun: We have fun and create fun.
Organization Structure
REWARD AN EMPLOYEE
• Depends on worker’s performance• Board makes decision to promote
or to give bonus etc.
• Evaluate performance according to the criteria
• The criteria is as follows:1. Meet to the target
2. Exceed limit3. Outstanding
GENDER BIAS
• For field work, they hire only male
• For customer care work they hire both male and female
• There is no gender bias. All are equal
• There is no gender bias here as well• They prefer male for the field work
• But they don’t disallow willing female for it either
LABOURS DEMAND & SUPPLY
• Both the companies have same scenario in this respect• They provide all the necessary equipments that the employees require• This is for the sake of both the individual and company’s performance.
Networked Organization & People Management
• Both companies are networked organizations• The HR department evaluates employees’ skills
• Employees are designated to posts that match their skills
LABOR NEEDS
• They assess employees’ needs through questionnaires, polls etc.
• They provide to their employees: Transport facilities Medical facilities
• Managers of each department assess the employees’ needs
• Management calls a monthly meeting to ask the managers about the needs
Skilled Worker Shortage
• They hire skilled and experienced employees
• They offer smart salaries• They don’t let labor shortage to
prevail for much time
• If they face labor shortage, they hire employees via advertisements
• Till the new employees are hired, they motivate their existing employees
• They do this be giving them additional pays and awarding letters of
appreciation
Best Practice
Best Practices
Human Ethics Employee Development Program
Top Priority
Best Practices
Ethical Behavior as a popular consideration by higher management
Trainings are provided in regular interval regarding the updates of Organization Behavior.
Interaction of employees of various domains by involving them in different projects together.
Interaction provides more knowledge regarding Ethics and behaviors
Ethical Behavior
Best Practices
Timely Training Sessions
Innovations
Special Session to improve weak areas
Strategies implementation methods
Technology updates
Improvement in weak areas
Employee Development Program
Best Practices
Confidence Level
Communication & Negotiation Skills
Academic Qualification
Work under pressure
Ability to meet deadlines
Academic Qualification
Employee Selection Factors
Best Practices
Top Performers are elected as Team Leaders is Respective Departments
Leaders are highlighted as Benchmark so Subordinates can follow them
Top Performers are elected as Team Leaders is Respective Departments
Leaders are marked as Role Model
Leadership
Best Practices
Most of the time applicable in Sales department.
Interactive sessions are made to find concerns & then minimize stress.
An online forum has been design in which issues are disclosed which is under consideration of management & consequently provides solution to reduce stress.
Stress Management Program
Best Practices
Meetings regarding conflicts.
Table talk or Conferences pertaining to conflicts.
Suggestions are provided by top management.
Meetings, Conferences & Table Talk
Conflict Management
Best Practices
Conducted on basis of resignation.
Reasons are explore for leaving a Job.
Conducted for permanent employees only.
Experience of tenure is gauged.
Exit Interview
Performance Management
Employee Engagement
Change Management
The EndThank you