OB Interpersonal Relations & Group Dynamics

8/3/2019 OB Interpersonal Relations & Group Dynamics

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Interpersonal Relations andGroup Dynamics


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Overview

Understand the nature of relationships. Understand how strong interpersonal skills

will magnify our personal power Analyze various communication styles and

recognizing our own Provide strategies for effective

interaction with communication styles Build skills in conflict prevention and

management, Consider behavioural standards that guiderelationships


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No matter how hard you work or how manybrilliant ideas you may have, if you cant

connect with the people who work aroundyou, your professional life will suffer.


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Team work is crucial!


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TEAM

Research indicates the skills which are

essential for effective teamwork are:

Communicating and relating effectively.

Empathy and respect for the feelings andviews of others. Accurate self-evaluation of performance

and relationships.

Conflict management using active listeningskills and empathy.


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What is Interpersonal Relationship (IR)?


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Interpersonal Relationships

social associations

connections

affiliations

between two or more people


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Six success elements in Relationships.

It takes a combination of - Self-awareness, Self confidence, Positive personal impact, Outstanding performance, Communication skills and

Interpersonal competence to succeed inyour career and life.


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Self awareness

Becoming self-aware is the first step toimproving our interpersonal effectiveness.

We aren't aware of the impact thesebehaviours have on others.

Through self-awareness we learn whatimpact our behaviours - both positive andnegative - have on others.


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Outstanding performance

What ever you do,do it to the best of

your ability.


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Communication skills

Interpersonal communication can meanthe ability to relate to people in written

as well as verbal communication.

This type of communication can occur inboth a one-on-one and a group setting.

This also means being able to handle

different people in different situations,and making people feel at ease.


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Communication skills

Active listening,

Giving and receiving criticism,

Dealing with different personality types,and

Non-verbal communication.


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What are Interpersonal Skills?

A set of behaviours which allow you tocommunicate effectively andunambiguously in a face-to- face setting

They can also be thought of as behaviourswhich assist progress towards achieving anobjective


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Six interpersonal skills

There are just six interpersonal skillswhich form a process that is applicable toall situations:

Analyzing the situation Establishing a realistic objective Selecting appropriate ways of behaving

Controlling your behaviour Shaping other people's behaviour Monitoring our own and others' behaviour


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Applicability of Interpersonal Skills

Analyzing the situation helps us to set

realistic objectives Establishing objectives, in turn, provides

the context in which to make choicesabout how best to behave

By being conscious of our own behaviour inworking towards the achievement ofobjectives we are more likely to influenceother peoples behaviour

Constant monitoring will provide thefeedback we need to make situation-dependent adjustments


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What is Conflict?

Conflict occurs in situations in whichthere is opposition. Opposition occurs whena solution cannot be found in adisagreement.

Conflict is a disagreement through whichthe parties involved perceive a threat totheir needs, well-being, interests orconcerns.

Conflict is healthy and a normal part of

any human relationship.


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Conflict Resolution

Conflict resolution involves identifying

areas of agreement and areas ofcompromise so that a solution to thedisagreement or conflict occurs.


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How do I handle/prevent/reduce conflicts?


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There are five methods to handle

conflict: Running away

Being oblidging to the other party

Defeating the other party Winning a little/ losing a little

Co-operating


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Resolving conflict is an art of communication

Use interpersonal

communication skills


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THANK YOU !!

Team members : Amit Jaiswal

Ankit Goel Kuldeep Pandey

Himanshu

OB Interpersonal Relations & Group Dynamics

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