OALT- Create.Collaborate.Communicate
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Transcript of OALT- Create.Collaborate.Communicate
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Kathy Hicks and Christine ChiassonOALT/ABO 37th Annual Conference
May 6, 2010
Create Collaborate Communicate
EffortLeads toSuccess!
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Create Collaborate Communicate
Mohawk College Fast Facts• 10,000 full-time• 3,180 apprenticeship• 5,000 adult learners• 33,500 Continuing Ed• 8,500 Distance Ed
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Create Collaborate Communicate
Mohawk College Libraries•Library@Brantford•Library@STARRT•Library@IAHS•Library@Fennell•e-Library@Fennell
Cummings Library and Learning CommonsOpening Jan 2011
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Create Collaborate Communicate
Tools of the Past Web Based Tools
•file cards•binders•shared drives
Problems• paper based• staff time• limited access
•Wiki’s•Google Docs•Google Sites
Solutions• paperless• searchable• instant access
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Create Collaborate Communicate
Information Staff Wiki
• easy to use• staff contribution• document control• anytime/anywhere
access• cost effective
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Create Collaborate Communicate
The Wiki’s have been a godsend. The success of KIWI lead to an initiative to ‘rid’ ourselves of inconsistent and out of date procedures at 4 campus libraries.
Debbie Duce Manager of Library Operations, Mohawk College
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Create Collaborate Communicate
Google Docs
• document sharing• upload MS Office files• control access• anytime, anywhere• secure• cost effective
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Create Collaborate Communicate
Google Sites
• easy start up• no HTML knowledge
required• multiple templates• embed content • control access
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Create Collaborate Communicate
Thinking Outside the Library
ANYWHERE
ANYHOW ANYTIME
ANYONE
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Create Collaborate Communicate
• provide an alternative to in-person reference service or in-class library instruction
• helpful when answering reference questions, especially when providing step-by-step instructions
Online Guides and Tutorials
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Create Collaborate Communicate
Camtasia Video Tutorial Project
Stats• 23 instructional videos
Staffing• e-Services Librarian• Technicians (6 information
services technicians)
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Create Collaborate Communicate
Screencasting Tools: Camtasia
Pros• more file formats• editing• pan/zoom
Cons• $$• steep learning curve• time-consuming
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Create Collaborate Communicate
Screencasting Tools: JingPros• free (for now)• image and video capture• easy sharing via IM/Chat/email
Cons• Flash (swf) file format only• 5 minutes recording time (max)• no editing
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Create Collaborate Communicate
Screencasting Tools: Browser-Based
• instant screencasts for Twitter• MOV & SWF files• record audio separately• embed webcam in screen capture
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Create Collaborate Communicate
Subject Guides
The wide application of digital technologies in the library
environment has changed the format and content of
subject guides.
Creating Online Guides
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Create Collaborate Communicate
Why LibGuides?
• easy to use• hosted server-side• branding• statistics• link checker• URL replacer• levels of editors• widgets
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Create Collaborate Communicate
Creating a Streaming Media File
Conversion Utility Programs• AVI Converter (converts VOB files to AVI format)• TMPGEnc (combine multiple AVI files into a WMV file)
Streaming Video Technologies
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Create Collaborate Communicate
Streaming Media Server
A streaming media or streaming video server is a specialized application that runs on an Internet server, usually a separate computer than the Web server.
Encoding Process
mms://vista.mohawkcollege.ca/library/Mickey_Mouse_Monopoly.wmv
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Create Collaborate Communicate
A custom URL is added to the OPAC
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Stats• 129 math VHS & DVDs• 88 health science• 21 other subjects
Staffing• Systems Librarian• 3 - 4 Technicians (technical,
licensing, & cataloguing)
Licensing• Streaming rights vary by distributor• $$• Technology changing faster than copyright
Streaming Video Project - Summer 2009
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Create Collaborate Communicate
Library@Mohawk: History of Virtual Reference
Collaborative Services
VAL (Virtual Academic Librarian) 2003- 2007
askON - 14 colleges
Mohawk Chat Services
Trillian & Meebo
Issues:• connecting to all IM providers• only one operator at a time• missing chats • lunch time issues with yahoo and Meebo services
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Create Collaborate Communicate
Chat Service: Research and ImplementationFeb 2010 - Research chat software programs for reference and internal communication
Olark Trillian Astra LibraryH3lp
March - Installation and testing of LibraryH3lp
April 1st - Library launched chat service for both reference service and internal communication.
April 10th – Partnered with the Admissions & Recruitment departments
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Create Collaborate Communicate
LibraryH3lp: Why?
• no login or forms required• powerful administrative interface• customizable widget• simultaneous operators• intuitive to use• transfer chats to “subject specialists”• internal communication system
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Create Collaborate Communicate
Users are staff operators. These are the people who will answer incoming chats using a Jabber Client.
Queues are public entry points.
Widget: written in Javascript (most Chat widgets are flash)
Jabber Clients: Digsby, Pidgin, and Adium (Mac)
LibraryH3lp Jargon
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Create Collaborate Communicate
Digsby Chat ClientAn all-in-one desk top client that manages: • LibraryH3lp jabber account• other IM accounts• email• Facebook• Twitter
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Create Collaborate Communicate
Chat Services: What’s next?LibraryH3lp• more queues (LibGuides, catalogue, RefWorks, databases, Facebook)• SMS (Text Messaging)• mobile version of the widget • more partnerships with college services
Skype?• setup time (too complicated for quick questions)• equipment (open office environment)• staff comfort with video technologies
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Create Collaborate Communicate
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In your workplace, are you maximizing your use of
emerging technologies?
Create Collaborate Communicate
EffortLeads toSuccess!