Oak Harbor Clean Water Facility Project

City Council Workshop – July 22, 2015

6/17/2015

Communication and Good Neighbor Plan

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The City’s commitment to the community on communication, avoiding or lessening construction impacts, and neighborhood problem solving throughout construction.

What is a Communication and Good Neighbor Plan?

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•No surprises – Clear, concise, and transparent communications support businesses, residents, and travelers to plan on a day-to-day basis. All the while, maintain focus on the big picture and milestones.

•Manage expectations – Goal is that all key audiences understand construction impacts. It is always better to over-communicate with proactive rather than reactive information.

• View all work as construction – Whether it is surveying, field work, inspections, pre- or post-construction mobilization/demobilization.

Communication Plan – Principles

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•Recongize construction has real-time impacts to neighbors and users – they may need quick responses to resolve concerns.

•Recognize existing sense of place – Unique elements or wayfinding can add a touch of whimsy and education to sometimes bleak construction.

Communication Plan – Principles

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•Foster relationships and partnerships – Build trust and look for opportunities to partner.

•Engage all users and stakeholders with accessible information.

Communication Plan – Principles

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•Weekly construction updates (email and website)•Community drop-in hours (2nd and 4th Monday)•Community events•Door hangers, bill stuffers, newsletters, signage on site•Council updates and workshops•Public meetings at major milestones

Communication Plan – Tools

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•Business cards, magnets, and door hangers with contact information for immediate neighbors•Project information number is available 24-hours, especially for emergent issues• Initial call/response within 24-hours

Good Neighbor Plan:Tools for Problem Solving with the Community

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•Sets expectation: community notification prior to disruptive construction• Change to impacts (e.g., site size)•Noise•Detours•Contractor will adhere to noise variance and hours of work

Good Neighbor Plan: Everyone is Accountable! (City, Contractor, Manager, Outreach)

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Examples:•Transportation/hauling expectations•Transportation/parking expectations•Marine impacts for boating in Oak Harbor Bay•Event management in Windjammer Park

Council input welcome

Expectations of construction to be identified in plan

6/17/2015