legacy and ngnNNOC CRISIS MANAGEMENT: DETAIL OF NETWORK INCIDENT REPORT (NGN & LEGACY): 24 April, 2014 to 30 April, 2014 No.Incident IDIncident LocationRegion/ZoneMonthWeek NoIncident occurence Date & TimeIncident recognized Date & TimeIncident sent Date & TimeNetwork (Legacy,NGN)Nature of Problem Problem DescriptionLOSS BEFORE CUT LOSS AFTER CUT Root causeSeverityCustomer ImpactSources of Info.Handler DepartmentRepair StatusRecovery Date & TimeDowntimeRemark124304201401HARO GIMBE AGARO (SDH)SWR & GAMBELAApr-14184/23/14 22:134/24/14 0:184/24/14 0:33NGNPOWERINACTIVE OFT LINK load batteriesMAJOR INCIDENTNAP4/24/14 2:043:51:00224304201402GONDER DANSHA (DWDM) & GONDER TEKILDENGAY (SDH)NWRApr-14184/24/14 7:454/24/14 9:294/24/14 9:44NGNOFCINACTIVE OFT LINK ofc cutMAJOR INCIDENTNAP4/24/14 15:087:23:00324304201403SODO ALABAKULETO (DWDM &SDH)SR & SSWRApr-14184/24/14 14:504/24/14 15:104/24/14 15:25NGNOFCINACTIVE OFT LINK ofc cutMAJOR INCIDENTNAP4/24/14 19:254:35:00424304201404BOMBAS KORE FAFEM (SDH)ER & JIJIGAApr-14184/24/14 14:564/24/14 16:024/24/14 16:17NGNPOWERINACTIVE OFT LINK power at KOREMAJOR INCIDENTNAP4/24/14 19:304:34:00524304201405SIDISTKILO YEKA (METRO DWDM) AA (NAAZ)Apr-14184/24/14 12:264/24/14 16:234/24/14 16:38NGNOFCINACTIVE OFT LINK signal lossMAJOR INCIDENTNAP4/25/14 19:4331:17:00625304201401DEMBIDOLO LALOKILE ALEMTEFERI (SDH)WR & ASSOSAApr-14184/25/14 2:374/25/14 5:034/25/14 5:18NGNPOWERINACTIVE OFT LINK eepco outage and ats problem at LALOKILEMAJOR INCIDENTNAP4/25/14 6:454:08:00725304201402STM4 - 1 to 5 (SEACOM) STM4 - 1 to 4 (DJIBOUTITEL) MPLS INTER-AS LINK to GBS VIA KENYA VODACOM(1MBPS) & MPLS INTER-AS LINK to PCCW VIA DJIBOUTI E3 (34 MBPS)DJIBOUTIApr-14184/25/14 16:224/25/14 16:534/25/14 17:08NGNINACTIVE OFT LINK MAJOR INCIDENTNAP4/26/14 11:5319:31:00725304201402STM4 - 1 to 5 (SEACOM) STM4 - 1 to 4 (DJIBOUTITEL) MPLS INTER-AS LINK to GBS VIA KENYA VODACOM(1MBPS) & MPLS INTER-AS LINK to PCCW VIA DJIBOUTI E3 (34 MBPS)DJIBOUTIApr-14184/25/14 16:224/25/14 16:534/25/14 17:08NGNINACTIVE OFT LINK MAJOR INCIDENTNAP4/26/14 15:3723:15:00825304201403KARAMILE CHELANKO (DWDM & SDH) ER & JIJIGAApr-14184/25/14 17:034/25/14 18:344/25/14 18:49NGNOFCINACTIVE OFT LINK intentional ofc cutMAJOR INCIDENTNAP4/26/14 11:2618:23:00926304201401LALOKILE INANGO GIMBI (SDH) WR & ASSOSAApr-14184/25/14 21:484/26/14 3:024/26/14 3:17NGNINACTIVE OFT LINK MAJOR INCIDENTNAP1026304201402GUDER GINCHI (SDH) AA (WAAZ)Apr-14184/26/14 9:274/26/14 12:044/26/14 12:19NGNINACTIVE OFT LINK MAJOR INCIDENTNAP1026304201402GUDER GINCHI (SDH) AA (WAAZ)Apr-14184/26/14 22:524/27/14 1:024/27/14 1:17NGNINACTIVE OFT LINK MAJOR INCIDENTNAP1227304201402KULUBI WEST 1 & KULUBI WEST 2ER & JIJIGAApr-14184/27/14 2:034/27/14 2:194/27/14 2:34NGNINACTIVE OFT LINK MAJOR INCIDENTNAP4/27/14 3:501:47:001327304201402GARAGUDA 3 & GARAGUDA 4 (MICROWAVE 5000) AA (NAAZ)Apr-14184/27/14 2:104/27/14 2:254/27/14 2:40NGNINACTIVE OFT LINK MAJOR INCIDENTNAP1427304201404KURMI 3 (MICROWAVE 5000) Apr-14184/27/14 2:044/27/14 2:284/27/14 2:43NGNINACTIVE OFT LINK MAJOR INCIDENTNAP1527304201405ALELTU SHENO CHACHA (SDH) AA (EAAZ)Apr-14184/27/14 1:534/27/14 2:344/27/14 2:49NGNINACTIVE OFT LINK MAJOR INCIDENTNAP4/27/14 8:236:30:001627304201402ADDIS KETEMA MICROWAVE (METRO DWDM)AA (WAAZ)Apr-14184/27/14 7:424/27/14 9:334/27/14 9:48NGNOFCINACTIVE OFT LINK ofc cut by railway constructionsMAJOR INCIDENTNAP4/27/14 15:528:10:001727304201403NEGASH (SDH)NRApr-14184/27/14 12:314/27/14 13:334/27/14 13:48NGNPOWERINACTIVE OFT LINK eepco outage and at rest generator at NEGASHMAJOR INCIDENTNAP4/28/14 11:2522:54:001827304201404UNMS (SUPERVISORY SOFTWARE)AA (NNOC)Apr-14184/27/14 8:304/27/14 21:334/27/14 21:48NGNINACTIVE OFT LINK MAJOR INCIDENTNAP1927304201406GORI KILTUKARA (SDH) WR & ASSOSAApr-14184/27/14 21:594/27/14 22:574/27/14 23:12NGNPOWERINACTIVE OFT LINK eepco outage and ats problem at GORIMAJOR INCIDENTNAP4/28/14 4:256:26:002027304201407DEMBI GECHI (SDH) SWR & GAMBELAApr-14184/27/14 22:024/27/14 23:014/27/14 23:16NGNOFCINACTIVE OFT LINK partial cutMAJOR INCIDENTNAP4/28/14 12:3114:29:002027304201407AGARO BEDELE (SDH)SWR & GAMBELAApr-14184/28/14 4:254/28/14 8:204/28/14 8:35NGNOFCINACTIVE OFT LINK partial cutMAJOR INCIDENTNAP4/28/14 11:026:37:002128304201401UNMS (SUPERVISORY SOFTWARE)AA (NNOC)Apr-14184/28/14 0:304/28/14 4:174/28/14 4:32NGNINACTIVE OFT LINK MAJOR INCIDENTNAP2228304201402DEGAN GERBA (SDH) NER & SEMERAApr-14184/28/14 4:044/28/14 4:204/28/14 4:35NGNPOWERINACTIVE OFT LINK eepco outage and ats problem at GERBAMAJOR INCIDENTNAP4/28/14 4:490:45:002328304201403DEMBIDOLO LALOKILE ALEMTEFERI (SDH) WR & ASSOSAApr-14184/28/14 11:334/28/14 11:534/28/14 12:08NGNINACTIVE OFT LINK MAJOR INCIDENT32 GSM BTSNAP2428304201404GONDER DEBARK (DWDM & SDH) & GONDER AMBAGIORGIS (SDH)NRApr-14184/28/14 16:194/28/14 16:424/28/14 16:57NGNINACTIVE OFT LINK MAJOR INCIDENTNAP2528304201405ADDIS KETEMA MICROWAVE (METRO DWDM)AA (WAAZ)Apr-14184/28/14 15:414/28/14 17:244/28/14 17:39NGNINACTIVE OFT LINK MAJOR INCIDENTNAP2628304201406YEKA SIDSIT KILO (AA RING 1) (METRO DWDM)AA (NAAZ)Apr-14184/28/14 21:124/28/14 21:414/28/14 21:56NGNINACTIVE OFT LINK MAJOR INCIDENTNAP2728304201407EMC (1*STM 1)SATApr-14184/28/14 21:224/29/14 0:294/29/14 0:44NGNINACTIVE OFT LINK MAJOR INCIDENTNAP2828304201408DEMBI GECHI (SDH) SWR & GAMBELAApr-14184/28/14 22:554/29/14 6:344/29/14 6:49NGNINACTIVE OFT LINK MAJOR INCIDENTNAP2929304201401WELKITE GUBRE IMDIBIR (SDH) AA (SWAZ)Apr-14184/29/14 2:584/29/14 6:374/29/14 6:52NGNINACTIVE OFT LINK MAJOR INCIDENTNAP30NGNINACTIVE OFT LINK MAJOR INCIDENTNAP31NGNINACTIVE OFT LINK MAJOR INCIDENTNAP32NGNINACTIVE OFT LINK MAJOR INCIDENTNAP33NGNINACTIVE OFT LINK MAJOR INCIDENTNAP34NGNINACTIVE OFT LINK MAJOR INCIDENTNAP35NGNINACTIVE OFT LINK MAJOR INCIDENTNAP36NGNINACTIVE OFT LINK MAJOR INCIDENTNAP37NGNINACTIVE OFT LINK MAJOR INCIDENTNAP38NGNINACTIVE OFT LINK MAJOR INCIDENTNAP39NGNINACTIVE OFT LINK MAJOR INCIDENTNAP40NGNINACTIVE OFT LINK MAJOR INCIDENTNAP41NGNINACTIVE OFT LINK MAJOR INCIDENTNAP42NGNINACTIVE OFT LINK MAJOR INCIDENTNAP

incident vs occurrenceDATEPOWERTRANSMISSIONOFC CUT24-Apr50325-Apr33326-Apr10127-Apr30128-Apr21129-Apr70230-Apr600

mean time to repair

Mean time to repair (MTTR) between incident occurrence and incident resolution.POWERTRANSMISSIONOFC CUT24-Apr4:45:1524:14:1734:00:2025-Apr26-Apr27-Apr28-Apr29-Apr30-Apr

gatewayNNOC CRISIS MANAGEMENT: DETAIL OF NETWORK INCIDENT REPORT (NGN & LEGACY): 17 April, 2014 to 23 April, 2014 No.Incident IDIncident LocationGateway Name Month yearWeek Incident occurence Date & TimeIncident recognized Date & TimeIncident sent Date & TimeLegacy or ngnNature ProblemProblem DescriptionRoot CauseSeverityCustomer Impact IS service was secuered via Aaternate Connection ? Daily MonitorRecovery Date & TimeDowntimeRemark1OUT OF ETHIOPIAApril, 2014184/11/14 12:13NGNOUT OF ETHIOPIA10 * STM 4 (BOLE & DD GATEWAY) OUT OF ETHIOPIACRITICAL INCIDENTConnection is secured but congestion is observed.YESNAP