NVRAM Recovery Card

SOLUTIONS SUPPORT DIVISION

Bulletin Number 5783

Date 061307

From SSD

Subject NVRAM Troubleshooting

Service Communications

078

Supersedes bulletin 5783 dated 020107

NVRAM TROUBLESHOOTING Below is a list of common NVRAM related issues and trouble shooting steps to follow Please place a check mark in the box next to appropriate symptom and which troubleshooting procedures have been done The NVRAM reset procedures are also included in the bulletin for the C450C351C250C252C300C352 should all other attempts to reset the NVRAM fail If after going through the troubleshooting procedures the NVRAM is still unrecoverable then follow the online ordering procedures for requesting a replacement NVRAM from KMBS

C250C252C300C350C351C450 NVRAM trouble codes (C-D3xx codes) can occur at any time Mostly these codes happen when updating firmware A NVRAM Data Restore procedure was announced a few months ago to address these codes Stop 0 7 1 3 9 What this procedure does is take a good image of the NVRAM off the MFP board (created when you performed the NVRAM Data Backup) and restore it to the NVRAM There are approximately 30 registers that can be corrupt so the above procedure may have to be done 30 times

IMPORTANT

If you suspect a corrupt NVRAM DO NOT perform the NVRAM Data Backup This will take the corrupt NVRAM image and back it up to the MFP board If this is done and the NVRAM is replaced the corrupt data you just backed up will be transferred to the new NVRAM If this is the case then the NVRAM and MFP board will have to be replaced as a set

Known un-recoverable NVRAM symptoms

bull Stuck on hour glass screen bull Incorrect meters bull When performing the NVRAM restore procedure the codes repeat themselves

One thing that has been noticed is these machines seem to be highly susceptible to voltage sags and spikes It is HIGHLY recommended to install a quality power line conditioner on these machines

Page 2 of 8 Bulletin Number 5783

Known fixes for various codes bull C-D36E ndash Install Phase 301 fw (H5 or H6 depending on model) bull C-E002 ndash Install Phase 301 fw (H5 or H6 depending on model)

If you suspect a corrupt NVRAM please try performing a Data Clear This can be found in the Tech Rep mode Please note that all programmed addresses will be cleared Please backup the address data using PageScope Web Connect to backup the data before performing the Data Clear

Note If NVRAM replacement is necessary please be aware that the meters may not be transferred and they might be reset to zero This is unrecoverable and the correct meters cannot be inputted

8020CF20028031CF3102 bull Codes C-3C00 through C-3C40 indicate a corrupt BRU bull Codes C-3C50 through C-3C90 indicates a problem with the PWB-C board or the scanner to mainbody

cable

8050CF5001C500 The NVRAM for the C500 cannot be replaced in the field The only way to correct a corrupt NVRAM is to send the OACB NVRAM and PRCB into Konica Minolta to be reset Known defective NVRAM symptoms

bull Meters or default adjustment values are extremely high bull Adjustments do not hold after powering the machine OffOn

On the Black and White machines you can make sure that the NVRAM is bad by swapping a good NVRAM from another machine in the same product family This will save significant time and expense in getting back the machine in working condition

bizhub 200250350 Common symptoms when NVRAM replacement may be necessary

bull Machine not going to ready state bull Will not print to a host name with DHCP bull Will not scan to Email bull On startup abort code 0x0000999a bull Abort code 0x00f00b00 bull Will not print bull Machine reboots every few minutes bull Screen freeze in KM logo bull Keep losing machine settings when power off

bizhub 420500 Common symptoms when NVRAM replacement may be necessary In these models first try to flash the machine to the latest firmware before swapping the NVRAM because the firmware fixes many of the following symptoms

bull Screen freeze in KM logo bull Fax unit locking up the copier or not recognized bull CE-084 Error code bull Can not ping the copier bull Cd-203 error code


bull Display resetting to Japanese bull Losing network settings after firmware upgrade bull CE-002 Error code bull Scan to email or FTP bull Loss of adjustment data bull Total counter is reset bull Display TCR adjustment bull C284x Error code

bizhub 600750 bull Common symptoms when NVRAM replacement may be necessary bull Screen freeze in KM logo bull Can not recognize DF bull Error code SC2203

71457255 bull Common symptoms when NVRAM replacement may be necessary bull Blank screen bull Loss of email addresses bull Loss of settings bull Error code E56-01

Note All requests for NVRAMs must be approved by the SSD hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied


Instruction for NVRAM recovery card Following two functions are available on NVRAM recovery card to correct NVRAM failures in the field

NVRAM initialize All data except sales counter data will be initialized NIC setting erase Network setting will initialized to restart network function

This card can be applied to the Color MFP products (C450C351C250C252C352C300) which is installed Phase201 system or later Please follow below instruction when using NVRAM recovery card

Note please use this card always after necessary processes are done as mentioned below

In case of Network problem 1 Do ldquoNIC setting eraserdquo with NVRAM recovery card for following problem

ndash Network setting key will not appear in administrator mode ndash IP address setting will disappear after turning offon the MFP

2 If ldquoNIC setting eraserdquo does not help Do ldquoNVRAM Initializerdquo with NVRAM recovery card In case of C-D3xx trouble 1 Attempt ldquoSTOP07139 rdquo sequence to clear the trouble code 2 Update FW to Phase30 or later and do gradation adjustment if C-D36F is displayed 3 Update FW to Phase301 or later and if C-D36E is displayed 4 If above measurement does not help Do ldquoNVRAM Initializerdquo with NVRAM recovery card

In case of abnormal counter issue 1 Do ldquoNVRAM Initializerdquo with NVRAM recovery card 2 Replace NVRAM

In case of the other troubles than mentioning above 1 Do ldquoData Clearrdquo in system1gtInitialization of service mode 2 Do ldquoNVRAM Initializerdquo with NVRAM recovery card

When problem is not solved although above measurements have been applied NVRAM will need to be replaced Please follow your own regulation to procure NVRAM

HOW TO USE NVRAM RECOVERY CARD 1 Make the card of following program as same manner as making normal FW card

For C450C351 20070301_4037-F000-Gcn-G4-000(00)_CHECKSUM-29F9EXE For C250C252 20070301_4038-F000-Gcn-G4-000(00)_CHECKSUM-16E6EXE For C352C300 20070301_9J06-F000-Gcn-G4-000(00)_CHECKSUM-66AAEXE

2 Insert the card in the slot


3 Turn on MFP while pressing ldquoClearrdquo key until below screen appears

4 Select either ldquoNVRAM initializerdquo or ldquoNIC setting eraserdquo 5 Press ldquoStartrdquo 6 Turn offon the MFP 7 Remove CF card 8 Power MFP ON 9 Enter machine serial number

CAUTION On the first turning on the MFP after having done ldquoNVRAM initializerdquo the MFP panel may get dark after sandglass screen for about 30 seconds Do not turn off MFP until operation screen appears

In case having done ldquoNVRAM initializerdquo be sure to carry out following operations

10 Make following setting correctly in service mode bull System1gtMarketing Area bull System2gtHDDgt bull System2gtOption Board Status bull System2gtImage Controller Setting bull System2gtSoftware Switch Setting

Switch No 10 Hex Assignment 00 (be sure to press 0 0 ) Fix

11 Turn offon the MFP again 12 Do the setup procedure instructed in installation manual


NVRAM Ordering Procedure KMBS Service Operations is pleased to announce that NVRAM BRUrsquos and ICs can now be ordered online after you have confirmed the failure of the NVRAM with SSD

YOU MUST HAVE A SSD TICKET NUMBER IN ORDER TO PLACE YOUR NVRAM BRU ORDER ONLINE The NVRAM can be ordered via the Online Technical amp Special Program order form located within MyKonicaMinoltacom in Service gt Warranty Application gt General Warranty Claims gt KMBS Technical amp Special Programs


Once you complete all required fields on the NVRAM BRU Replacement Form you will be assigned a Claim Number It is imperative that your SSD ticket number has been provided to you in order to complete the claim NVRAMBRU form Also you will have to select the respective model from the drop down box and then select the radio button of the component you need

bull Log out

bull Main Menu

NVRAMBRU Replacement RAClaim bull Continue

bull Cancel

To create a NVRAMBRU Replacement RAClaim enter all required information and click Continue RAClaim - Step 1 of 1 RequiredSDD Tickect SSD Ticket 445897

RequiredKMBS Customer Information Bill to KMBS Customer Acct No

00000555555

KMBS Customer Name KMBS

Technicians Name John Smith

Technicians Manager Name

Harry Smith

Address 1 100 Williams

Address 2

City Ramsey

State NJ

Zip Code 07646

Phone 201-934-5339

Phone Ext

Fax

email KDolsonkmbsk

Contact

Ship to Acct 0000025963


Click to select

Ship to Company

Ship to Address 1

Ship to Address 2

Ship to City

Ship to State

Ship to Zip Code

Please Note KMBS will ship UPS overnight

Required Product RAClaim Information Model C450

Serial Number 31058888

Meter 102365

Requested Part NVRAM BRU IC40 IC6 IC45 U39

Failure Reason

RequiredCustomer Information Name of Customer Optional

Upon our receipt and verification of your online claim information KMBS Service Operations will process a Special Program parts order to ship the requested item All NVRAM BRUs will be shipped overnight Air Service and an automated e-mail will be sent to the requesting KMBS Customer confirming the shipment KMBS claim number and parts order status as well as the UPS tracking number for the delivery Your account will be charged $20000 which will be credited once the existing NVRAM has been returned to KMBS noting the online Claim number assigned when you submitted the NVRAMBRU Form Questions related to your NVRAM parts claims may be directed to KMBS Logistics Operations at (201) 934-5339 Thank you for your continued support of Konica Minolta Business Solutions Inc products

of 8 Bulletin Number 5783

Known fixes for various codes bull C-D36E ndash Install Phase 301 fw (H5 or H6 depending on model) bull C-E002 ndash Install Phase 301 fw (H5 or H6 depending on model)

If you suspect a corrupt NVRAM please try performing a Data Clear This can be found in the Tech Rep mode Please note that all programmed addresses will be cleared Please backup the address data using PageScope Web Connect to backup the data before performing the Data Clear

Note If NVRAM replacement is necessary please be aware that the meters may not be transferred and they might be reset to zero This is unrecoverable and the correct meters cannot be inputted

8020CF20028031CF3102 bull Codes C-3C00 through C-3C40 indicate a corrupt BRU bull Codes C-3C50 through C-3C90 indicates a problem with the PWB-C board or the scanner to mainbody

cable

8050CF5001C500 The NVRAM for the C500 cannot be replaced in the field The only way to correct a corrupt NVRAM is to send the OACB NVRAM and PRCB into Konica Minolta to be reset Known defective NVRAM symptoms

bull Meters or default adjustment values are extremely high bull Adjustments do not hold after powering the machine OffOn

On the Black and White machines you can make sure that the NVRAM is bad by swapping a good NVRAM from another machine in the same product family This will save significant time and expense in getting back the machine in working condition

bizhub 200250350 Common symptoms when NVRAM replacement may be necessary

bull Machine not going to ready state bull Will not print to a host name with DHCP bull Will not scan to Email bull On startup abort code 0x0000999a bull Abort code 0x00f00b00 bull Will not print bull Machine reboots every few minutes bull Screen freeze in KM logo bull Keep losing machine settings when power off

bizhub 420500 Common symptoms when NVRAM replacement may be necessary In these models first try to flash the machine to the latest firmware before swapping the NVRAM because the firmware fixes many of the following symptoms

bull Screen freeze in KM logo bull Fax unit locking up the copier or not recognized bull CE-084 Error code bull Can not ping the copier bull Cd-203 error code

































bull Log out

bull Main Menu


bull Cancel



00000555555




Harry Smith


Address 2

City Ramsey

State NJ

Zip Code 07646

Phone 201-934-5339

Phone Ext

Fax

email KDolsonkmbsk

Contact



Click to select

Ship to Company

Ship to Address 1

Ship to Address 2

Ship to City

Ship to State

Ship to Zip Code




Meter 102365


Failure Reason



































bull Log out

bull Main Menu


bull Cancel



00000555555




Harry Smith


Address 2

City Ramsey

State NJ

Zip Code 07646

Phone 201-934-5339

Phone Ext

Fax

email KDolsonkmbsk

Contact



Click to select

Ship to Company

Ship to Address 1

Ship to Address 2

Ship to City

Ship to State

Ship to Zip Code




Meter 102365


Failure Reason




Click to select

Ship to Company

Ship to Address 1

Ship to Address 2

Ship to City

Ship to State

Ship to Zip Code




Meter 102365


Failure Reason



NVRAM Recovery Card

Documents

Transcript of NVRAM Recovery Card