Nuha Mohammad Shanableh Mohammad... · Nuha Mohammad Shanableh / تلببىشلا دمحم ىهو...

Nuha Mohammad Shanableh / الشىببلت محمد وهى

FREE LANCER

2017

1

Education

Institution Degree(s) or Diploma(s) obtained

1) Boston University Sep 1996-1998 Boston- Massachusetts

Masters in Management (MBA )

2) Cambridge University

1995- July 1996 Robinson - Cambridge

Higher Diploma in Economics

3) Cambridge University

1990-1994 Cambridge

(B.A ) INTERNATIONAL TRADE

4) Professional Certificates

CMA/ CFM

CPHR

EFQM

Language skills: Indicate competence on a scale of 1 to 5 (1-excellent; 5- basic)

Language Reading Speaking Writing

English 1 1 1

Arabic 1 1 1

Membership of professional bodies

I.I.A. (Institute of Internal Auditors)

I.M.A. (Institute of Management Accounting)

Women Professional Club.

YEA. (Young Entrepreneur Association).

SHRM (Society For Human Resources Management )

Key qualifications

Wrote resource paper on Improving women’s participation in projects : project design , management, and

monitoring and evaluation

Hard working, detail oriented, able to conduct multitask, and self-motivated.

Excellent connections with NGOs and international organizations

Training skills in different subject, such as Business , Economics ,Gender issues, community

development, strategic planning, youth & Women empowerment, life skills, Leadership….. .

Preparing and implementing monthly and annual working plan. Evaluating, monitoring and

follow up .

Able to learn and apply quickly and effectively.

Excellent communication and presentation skills. Knowledgeable in technology, dynamic and

team player.

Formulating strategies and working plans. Strong forecasting and action planning skills.

Supervising and implementing annual budget.

Excellent analytical, reporting, and problem solving skills.

Able to work under pressure, and deal with different levels of people.

Providing consultancy in the areas of Management and Human Resources Development.

including, setting HR strategies and systems, following up on the implementation of those

systems, setting and implementing hiring procedures, designing training and oriented programs

Nuha Mohammad Shanableh الشىببلت محمد وهى / 7107

2

for new recruits, helping in creating healthy working atmosphere within institutions, motivating

and developing employees, setting appraisal systems, and participating in all decisions related to

human resources.

Posses strong interpersonal and communications skills, needed to perform the work, and to

establish and maintain healthy working relationships with clients, colleagues and supervisors.

Professional experience Gender Analyses ,and Gender mainstreaming

Wide Experience in Gender Mapping approach

National training consultant at the TCP Jordan project ― National Plan of Action for Gender

Mainstreaming in Rural and Agriculture development ―the mission was to facilitate training to staff, focal

points and policy makers in addition to prepare the training material.

Attending training and Consultation Workshops in Anzio, Italy ,GEM gender evaluation methodology

and women in development

Extensive experience in women Sector in Jordan.

Strong administrative and management skills as well as an in-depth understanding of Youth and women

sector in Jordan, Proven ability in strategic planning, needs analysis for youth and women in a

participatory approach , Gender analysis and training skills in different issues such as community

empowerment, development concept ,Gender, Leadership, Poverty alleviation and strategic planning.

Over the past years, I have assumed various responsibilities within human development and development

strategies in vocational education, rural social development, pre-vocational education, and vocational

guidance, communication skills training programs and M& E studies at both the regional and

international level. I have been conducted several training courses in leadership, administration,

communication skills, gender mainstreaming, participatory approach, Consultant in PRA and rural

development, and NGO’s Monitoring and evaluation process. Gender issue and rural development has a

major part in my work as responsible of training for female and male I translated the SEAGA( Secio-

economic and Gender Analyses Approach ) handbooks to Arabic language and held training course in

Cairo to adapt the translation . Also I attended socioeconomic and gender analysis SEAGA international

Consultation Workshop in Anzio, Italy for two weeks. My positions as training director, research, and

consultancies gave me the necessary expertise in developing and managing human resources

development programs, coordination and studies in rural and urban development.

Specific experience in the region:-

Country Date from - Date to

Syria December 2010 - February 2011

Kuwait October 2010 – December 2011/ back and forth

UAE May 2008 - June 2013 / back and forth / different companies and ministries

Qatar February 2011- June 2012

Palestine September 2011- March 2012

Jordan August 2002- June 2013

Yemen March 2014- April 2014

Mauritania May 2014 – August 2014


FREE LANCER

2017

3

Professional experience record

Date from

Date to Location Corporate Position Description

May

20017

-

Still

Amman

- Jordan

Fhi 360

USAID Lens

Program

Consultant ,Trainer

1. Developed the MSE Tool Kit, training manual, trainers guide and MSMEs exercise book.

2. Facilitate and train in the following :

a. Business Planning

b. Business Expansion

c. Marketing

d. Training of trainer /TOT

e. Mentoring and Coaching

3. Providing MSMEs consultations and business coaching

4. MICRO-FRANCHSING AND FRANCHISNG MODELS.

5. Women`s Economic Empowerment Technical Advisor

October

7102

-

In process

Amman

-

Jordan

Higher

Population

Council

Researcher,

Consultant

Conducted a National study under the title of

"اتجبهبث الشببة المقبليه ػلى سىق الؼمل وحى ريبدة األػمبل والبيئت المؤسسيت الداػمت في األردن"

(( Youth orientation toward Entrepreneurship as an alternative to recruitment and the

supporting Environment ))

The main aim of this study was to examine the student attitudes of Jordanian universities, community

colleges, and vocational training institutes toward entrepreneurship as a second option for self-

employment after graduation. The study also aimed at analyzing the current situation of the existing

entrepreneur projects as well as mapping the entrepreneur project sponsors in Jordan including the

entrepreneurial business environment, business incubators, and entrepreneurial centers. The study

mainly targeted senior students who are about to join the labor market, the existing entrepreneur

institutes, the business incubators, and the newly established entrepreneur institutes.

The descriptive analytical methodology was followed when conducting this study. Secondary data

sources were the entrepreneurship related literature, the governmental and private sector studies and

reports, the web and the other related sources. Questionnaire-based surveys were adopted to collect

primary data. Three well-structured questionnaires were distributed to students who are about to join

the labor market, the existing entrepreneur institutes, and the business incubators. Interviews were also

conducted with officials in a few newly established entrepreneur institutes.


4

June

7102

-

August 2016

Amman

-

Jordan

Ministry of

Planning &

International

Cooperation

Researcher,

Consultant

Full evaluation study of the program to enable poverty pockets (Phase III) in Jordan to

assess the economic and social situation in the poverty pockets through field visits and

analysis of statistical information on the causes and the causes of poverty

March 2016

-

In process

Amman

-

Jordan

The Jordanian

National

Commission for

Women

(JNCW) in

Corporation

with

The Swiss

Agency for

Development

and

Cooperation

(SDC)

Consultant Conducted a National study under the title of

()مه مىظىر الىىع االجتمبػيللجمؼيبث التؼبوويت في األردن يدراست حىل الىضغ التىظيمي والتشريؼ

in full collaboration with the ILO The study aimed to assess the status quo of the Jordanian

cooperative sector and its institutional capacity through a gender lens

A review of previous efforts and related studies on the Jordanian cooperative sector;

o the distribution of female cooperative members by business activities

(agriculture, handcrafts, housing, etc.)

o the percentage of women in leadership and governance positions

o the categories of cooperatives that existing women-led and women-owned

cooperatives fall under (housing, agriculture, etc.)

o the most profitable types of cooperatives in Jordan—in particular, women-led

cooperatives.

Recognizing cooperatives’ main objectives, actual activities, and working and

administrative operations including planning, organization structure, recruitment,

training, financing, accounting and communications.

Benchmarking against international practices regarding cooperatives and women’s

contribution.

Identifying promising sectors in Jordan for establishing new women-owned cooperatives.

A SWOT analysis which highlights the current needs of the cooperative sector through

identifying the challenges and limitations of cooperatives (especially the effects of the

Syrian refugee crisis) from the perspective of cooperative employees, at both the general

and managerial levels

A gender-sensitive legal review, benchmarking international best practices and flagging

any discriminatory laws or policies that may prevent women from fully participating in

cooperatives (i.e. business ownership, access to decision-making positions, etc.).

January 2015

-

Still

Amman

-

Jordan

German

Development

Cooperation

GIZ Office Amman

Trainer , Researcher,

Consultant

Preparing, Facilitating , Moderating and documenting Workshops of Capacity Development for the DPA

(Department of Palestinian Affairs) :-

Consulting and Conducting training courses to cover the requirements of the European Foundation for

Quality Management (EFQM) and the King Abdullah II Award for Excellence in Government Performance

and Transparency

Human Resources Management

Job analysis & Description toward a better Organizational

Positive thinking

Excellence in Service

Communication, Problem Solving & Negotiation Skills


5

Time, Meetings and Work Teams Management

Priority Needs Assessment

Voluntary Work, Civil Service, Creative Thinking and building Scenarios of work.

Modern Management Principles, Performance Management based on setting KPI and Motivation Skills

Offices and Meetings Management

PRA (Participatory Rural Appraisal) to Define the actual needs of Camps Residents.

Knowledge Management, Public Relations (Networking) , and Media handling Skills

April 2015

-

Still

Amman

-

Jordan

Jordan Water

Company –

Miyahuna

Trainer , Consultant

Training and Consulting

Training Workshops in :-

- Business Process Re-engineering

- Job analysis & Description toward a better Organizational structures

- Time Management

- communication skills

- and others

Julay 2015

-

Still

Amman

-

Jordan

Audit Bureau

Trainer


Time Management

communication skills(many times)

Excellence in Service(many times)

May

-

Still

Amman

-

Jordan

Companies Control

Department

Team Leader




- Complete Approach to Communication and Customer Care Excellence


- Comprehensive European Model of Excellency ( RADAR)

- Excellence in Service

August 2014

-

July 2015

Irbid

-

Jordan

Irbid District

Electricity Company





- Career Path and Succession Panning

- Job analysis & Description toward a better Organizational

- TOT

May – August

2014

Mauritania

Nouakchott Mauritanian UFP

Trainer ,

Researcher, Consultant

Technical Assistance and Capacity Building Project

EUOPEAID/128834/C/SER/YE

Strengthening the strategic and operational tools and capacities

March 2014- April

2014

YEMEN

Sanna

House Of

Representatives

Trainer ,

Researcher, Consultant

Restructuring the Yamani HOR

Job Analysis

Job Description

Job Profiling

Job Evaluation Plan Design

Defining the compensable factors and sub-factors

Identifying factors levels

Identifying factors' weights

Assigning points to factors & Levels

Organizational Charts

January 2014 - Jordan The British Council Facilitator Facilitated different meetings regarding ( Education / Civil Society/ Art/ Syrian Refugees/ Higher


6

February Education / Studying Abroad )

January 2014-Still

JORDAN

German

Development

Cooperation

GIZ Office Amman

Trainer ,

Researcher,

Consultant

Preparing, Facilitating , Moderating and documenting Workshops of Capacity Development for the DPA

April 2013 –

June 2013

Amman

-

Jordan

German

Development

Cooperation

GIZ Office Amman

Researcher

And

Consultant

To identify capacity needs and priorities and to come up with recommendation for capacity development

measures for the members of the CSCs and ABs and a training curriculum.

To provide the needed knowledge and information for drawing up and designing capacity building plans and

training activities that better respond to the CSCs and ABs needs and requirements and that would contribute to

increasing the capacities of the representational bodies on camp level.

February 2013-

March

Amman

-

Jordan

Jordan Post

Company

Researcher

And

Consultant

Full study regarding the customer care quality standards to match up with the Quality Standards

( TQM)

2012

-

2013

Amman

-

Jordan

THE ITALIAN ICS

ORGANIZATION Consultant and Trainer

EMPOWERING LOCAL COMMUNITIES:-

Grant Proposal Writing Skills

Tips for civil society organizations from a funder’s perspective.

Leadership Skills and Techniques.

Setting the Social Work Strategy for the years 2012/2016

2011

-

Still

Amman

-

Jordan

Department of

Palestinian

Affairs through The

Swiss Agency for

Development

and Cooperation

( SDC )

Consultant and Trainer

Phase IV of the project ( TQM ) :

Prepare the HR Policy and Procedures for the RSS

Ensure the performance management implementation programme is completed.

Developing the Evaluation Forms used for the annual appraisal.

Prepare Job Descriptions for all Positions (Arabic & English)

Organization Charts

Competencies Dictionary (Arabic & English)

Career Paths

Define Job Evaluation Factors and Distribution Points

New Grading Structure/ Job Families

Develop Salary Scale (Min, Med & Max) for all managerial levels

Set the DPA strategy for the years 2013/2015

DPA Phase II of the SDC / DPA Capacity Building Project and linkage to Phase III

Extract lessons learnt from phase II and to maximize DPA employees and camps refugee’s

benefits from phase III of cooperation between DPA and SDC

September 2011

-

March 2012

Palestine

Beir Zeit

Pharmaceuticals

Consultant and Trainer

CONDUCT CONSULTANCY IN THE FIELDS OF: Job Analysis

Job Description

Job Profiling






Compensation & Benefit System Design

( PAY SCALE STRUCTURE)

Career Path

2011 Amman USAID Product Innovations -


7

-

Jordan

Marketing Consultant

NOR04429

Studied factors that affect individuals' wages and earnings, estimate returns to usual hourly and weekly

earnings of wage and salary workers. Data represent earnings before taxes and other deductions and

include any overtime pay received Undertake economic analysis using standard shadow pricing methods for the adjustment of financial prices and the elimination

of transfer payments to reflect the economic prices of resources. Extend shadow pricing to estimate significant non-marketed

project outputs and impacts. Calculate rates of return at the level of the whole project where the total cost of infrastructure, agricultural development,

irrigation, and other ‘hard’ investments, is dominant in the cost tables. The analysis will be more informative if rates of return

are also calculated separately per component and/or a combination of them. Test key project assumptions and risks using sensitivity and risk analysis. At the enterprise level, important parameters for

testing are variability of yields and seasonal price volatility; and at the project level implementation delays and availability of

counterpart financing (especially the projected contributions from targeted communities and government institutions to meet O&M and other recurrent costs; and donor co-financing for critical investment components). Use switching values for

sensitivity analysis, and justify the choice of scenarios examined

2012

-

2013

Amman

-

Jordan

CAMARI and IFAD

/ JICA program Trainer


Capacity Building of Agriculture Departments in Governorates

Environmental Impact Assessment

Empowerment of Rural Women

Gender Sensitive issues

Gender Inclusion

Gender Mapping

Gender Equity & Equality

Women Rural Development

Women poverty and Economical empowerment

Planning method of women agricultural rehabilitation

Human rights

Human rights education

Basic and advanced Advocacy

New tactics

Media campaigns

Good governance

Gender based violence

Project Management

Domestic violence

February 2011-

June 2012 Qatar ASPIRE COLLEGE Trainer


Conflict management

Time management

Negotiation skills

Mediation

Communication skills

Team building

Creative thinking

Change management

Basic life skills

Training skills (ToTs)


8

2012

Amman

-

Jordan

CARDNE

Marketing Operations

Consultant

00210400

Marketing Operations

Developed and designed strategies that enhanced business performance.

Strengthening the expertise of—strategic, industry, functional, technical—in a diversed project environment that

offers multiple opportunities for career growth.

Consulting various work aligns to management systems integration client sites.

Business and Systems Integration professionals analyze, design and/or develop best practice business changes

through technology solutions.

Adapts existing methods and procedures to create possible alternative solutions to moderately complex

problems.

Uses considerable judgment to determine solution and seeks guidance on complex problems.

2012 -

2011

Amman

-

Jordan

-

Iraq

NDI National

Democratic

Institute

Assist in building the capacity of the Iraqi Government for the negotiation and understanding of the

context, impact and consequences of international agreements. To provide the Government of Iraq

with the means to prepare and train the personnel in charge of negotiation and implementation of

international agreements.

Training of the key personnel from the following Ministries:

Ministry of Planning and Development Cooperation – Ministry of Foreign Affairs and Foreign Services Training Institute

– Ministry of Trade – Ministry of Industries and Minerals

– Ministry of Finance

– Ministry of Justice – Ministry of Agriculture

– Ministry of Higher Education

– Ministry of Oil – Ministry of Water Resources

– Ministry of Electricity

– Ministry of Environment – Kurdistan Regional Government (KRG): The KRG Ministry of Planning may serve as focal point and direction towards KRG

beneficiaries.

December 2010 -

February 2011 Syria

Engaging Youth

Project (EYP)

UNRWA- Syria Field

Office

Trainer

Conducted a comprehensive training for a group of Career Guidance officers and Vocational Education Officers

on certain employability skills and then building their capacity and enabling them to deliver employability skills

training for Job seekers

MAY

2011 Until October

2012

Jordan

Iraq

Global Dallah For

Energy Co/Iraq

TRAINER AND

COSULTANT

ISO 9001 and Company re-structuring including HR holistic reform.

Prepare the HR Policy and Procedures for the RSS



Prepare Job Descriptions for all Positions (Arabic & English)

Organization Charts


Career Paths




May

2011

Until August

2012

Amman

-

Jordan

Rule of law

COP/USAID

Program

TRAINER AND

COSULTANT

Court Administration Training included :-

Human Resources 8 Modules Training

Budgeting and Financial training

Management and Strategy Formulation


9

2011

-

2013

Amman

-

Jordan

LEAD TRAINER

Leadership

TOT

Negotiation Skills

Managerial Skills

Business Writing

Business Etiquette

October 2010 –

December 2011

KUWAIT

Al-Sayer Holding

Group

Credit One Facilities

Trainer and Consultant

Setting the Manuals for collection(s) and loans and credits

Customer Care Holistic training Program

((Consulting + Coaching follow up ))

CRM training and data setting

Job Descriptions for all Positions (Arabic & English)

Organization Charts


Career Paths

Job Evaluation Factors Definitions and Distribution Points


Salary Scale (Min, Med & Max) for all levels

Employees Mapping according the new grading structure

Minimum, Median and Maximum Gap Analysis for each employee according to the new Salary Scale

July2010-

July2011

Amman

-

Jordan

Ministry Of Health

through the HSSII

/USAID program

CONSULTANT

CONDUCT CONSULTANCY IN THE FIELDS OF:

Job Analysis

Job Description

Job Profiling






June 2010

October

2010

Aqaba/

Wadi Araba

ASEZA

(Aqaba Special

Economic Zone

Authority)

TRAINER AND

CONSULTANT

Set the main frame structure to build a better strategy to bring up the capacities of locals to meet with new

challenges and alleviate poverty levels.

Set and train the Wadi Araba NGOs ,( 13 NGO) ,on various management , finance , planning, and strategic

planning and thinking , in addition to reporting

Capacity building program for cooperative societies / Wadi Araba

Development and preparation and implementation of an integrated training program for cooperative societies / Wadi

Araba in the Field of :- 1. HR Management.

2. Development of local Organization

Directing, Motivating and Leadership.

Time Management

Report Writing

Communication & Decision Making

Planning and Coordinating

3. Financial Management

Bookkeeping and records

Management and inventory control

Preparation of financial reports

Pricing and costing

Tenders Management

Vendor accounts 4. Receivables Finance


10

March 2010

-August

Amman -

Jordan

RSS

( ROYAL

SCIENTIFIC

SOCIETY )

TRAINER AND

CONSULTANT

1. Train all the RSS staff on Performance Management

2. conduct consultancy in the fields of:- Prepare the HR Policy and Procedures for the RSS



Prepare Job Descriptions for all RSS's Positions (Arabic & English)

Organization Charts


Career Paths



Conduct Market Salary Survey


Job Analysis

Job Description

Job Profiling





Assigning points to factors & Levels Compensation & Benefit System Design( PAY SCALE STRUCTURE)

Career Path

2009

Amman -

Jordan

Consultant in the field

of youth and women:

Worked as a consultant in a project entitled "Challenges that are facing women in the Sector of Information Technology

and Tourism in Jordan ", conducted by Jordan Center for Social Research, funded by the European Training

Foundation.

My main responsibility was to conduct 12 focus groups and preparing the final Focus groups findings report.

Trainer on" The Convention on the Elimination of All Forms of Discrimination against

Women" CEDAW) agreement/ Training workshop conducted by Jordan National Center For

Human Rights & Youth Leadership Center / Higher Council for Youth.

Training Course on ( Gender) organized by (UNIFEM)and Supporting Jordanian Education

(SJE) Jordan

Trainer on (Meeting Management)- Training workshop on (Political Empowerment for

Females), conducted by Youth Leadership Center/ Higher Council For Youth, UNIFEM,

Women's Studies Center/Jordan University.

Trainer on (Women and Leadership) – Training workshop on "Enhancing Women's

Leadership Skills" , conducted by Youth Leadership Center/ Higher Council For Youth,

UNIFEM and Women's Studies Center/Jordan University. Jordan

Five month Training Workshop on "Political Empowerment for Women" organized by

UNIFEM and the Jordanian National Commission For Women.

Training Workshop on "A Comprehensive Approach to Profitable Bank-SME Financing",

organized by For-Jordan Project.

Training Workshop on "Enhancing Personal Skills" organized by WAIDAT/ USAID.

Training Course "Strengthening Monitoring and Evaluation" organized by UNICEF.

Jordan

Training Program on "TOT " Organized by WAIDAT/ USAID. Jordan


11

Training workshop on "Analyzing Gender Indicators" organized by UNIFEM and

Department of Statistics. Jordan

Training of Trainees workshop (TOT) (40 hours) on (Participatory, Gender Sensitive

Management of Adolescent Development Programs) conducted by UNICEF in cooperation

with the National Institute for Training. Jordan

(TOT) Training workshop (20 hours) on (Participatory, Gender Sensitive Management of

Adolescent Development Programs) conducted by UNICEF in cooperation with the National

Institute for Training. Jordan

2009 August

Amman -

Jordan

UNDP Economical analysis of

Costs and Pricing

Studied factors that affect individuals' wages and earnings, estimate returns to usual hourly

and weekly earnings of wage and salary workers. Data represent earnings before taxes and

other deductions and include any overtime pay received Undertake economic analysis using standard shadow pricing methods for the adjustment of financial prices and

the elimination of transfer payments to reflect the economic prices of resources. Extend shadow pricing to

estimate significant non-marketed project outputs and impacts.

Calculate rates of return at the level of the whole project where the total cost of infrastructure, agricultural

development, irrigation, and other ‘hard’ investments, is dominant in the cost tables. The analysis will be more

informative if rates of return are also calculated separately per component and/or a combination of them.

Test key project assumptions and risks using sensitivity and risk analysis. At the enterprise level, important

parameters for testing are variability of yields and seasonal price volatility; and at the project level

implementation delays and availability of counterpart financing (especially the projected contributions from

targeted communities and government institutions to meet O&M and other recurrent costs; and donor co-

financing for critical investment components). Use switching values for sensitivity analysis, and justify the

choice of scenarios examined.

2008

Amman -

Jordan

Water Authority

Consultant

And

Trainer

Holistic Reform of its human recourses and financial operation besides their operations to meet

up with king Abdullah Award standards

7112

Amman -

Jordan

KSF3

Economical analysis for

investment projects

Analysis of the value of the project Financial and Economical impacts . Analyses provided the

relevant ex-ante evidence within the frameworks of Discounted Cash Flows and Cost Benefit

Analysis (CBA). Describe the project costs clearly and succinctly in the project document and the cost tables, in appropriate depth. Keep the

project expenditure accounts transparent and unambiguous in all cases, and include estimates of fees and per diems for

services paid by the project in distinct accounts.

Use standard software (COSTAB) to enable: the aggregation and display of investment and recurrent costs at different levels

and forms; the presentation of unit costs and quantities; the links to disbursement and procurement accounts; and the estimation of physical and price contingencies. Present clearly the assumptions and the sources of data.

Formulate the without-project scenario in the financial and economic analysis, taking into account underlying trends in

technology, policy, local economy and physical environment in the project and wider system area, in order to reflect changes

in productivity (positive or negative) that would have occurred without the intervention.

financial analysis, present appropriate measures of the attractiveness of the investment to the target group. Return to capital calculations can be supplemented with returns to labor and land. Check the assumptions underpinning the enterprise models

with regard to availability of inputs, labor, and –when relevant- access to credit. Estimate uptake rates for the proposed

project activities based when possible on past project experiences, and preferably with references to M&E and supervision reports. Examine the distribution of incremental benefits and incremental private costs along the value chain in order to arrive

at realistic producer prices.

Include an analysis of demand (with due consideration to willingness to pay and affordability for IFAD target groups) for project supported services that are provided on a partial or full cost recovery basis.

2006 Amman - VTC Consultant Rehabilitation of Vocational Training Corporation, to participate in King Abdullah II Award, for


12

Jordan

Vocational

Training

Corporation

And

Trainer

distinguished governmental performance and transparency 2006.

-Comprehensive training and reform to their Human Resources and Financial Regulations besides their

staff development to meet to meet up with king Abdullah Award standards and with the world bank

TVET program

2005 Amman -

Jordan

Jordan National

Bank

Consultant

And

Trainer

Financial Consultancies Regarding Micro credit and sitting Feasibilities for Clients

2007

Amman

-

Jordan

Telecommunication

Companies Working

in Jordan

Zain , Orange

Umniah & Express

Consultant

And

Trainer

A study Regarding Compensation and Pay roll

The center got the

first place prize on

the 17th , feb,2006

Amman

-

Jordan

King Hussein Cancer

Center

Consultant

And

Trainer

Reform Consultancy for the JCIA Award Certificate

2007-2008

Amman

-

Jordan

Greater Amman

Municipality

Consultant

And

Trainer

Consultancy Regarding Knowledge Management Implementation

2006

Amman

-

Jordan

Agriculture Credit

Corporation ACC

Consultant

And

Trainer

Assessing and updating loans and credit standards to meet with the goals set in the ACC set

strategy.

Rehabilitation of Agricultural Credit Corporation, to participate in King Abdullah II Award,

for distinguished governmental performance and transparency 2006. Holistic Reform of Regulation and by laws in addition to training

Holistic Reform of its human recourses and financial operation besides their operations to meet up with king

Abdullah Award standards

April –

September

2009

Amman

-

Jordan

Department of

Palestinian

Affairs through The

Swiss Agency for

Development and

Cooperation

( SDC )

Trainer And Consultant

To help raise awareness

to fundraising

Fund Development Capacity Building Program, (FUNDRAISING CAPACITY DEVELOPMENT

COMPETENT), through the Swiss Development Corporate in Amman, (SDC).

Provide General Orientation and training regarding the concept of fundraising tool, concepts and foster previous

knowledge for grass root trainees

To provide with hands on practice for real allocated projects and cases that requires funding , practicing real

tools and procedures that must be followed through to address donors

Follow up on trainees to ensure that they implement all the concepts that they acquired during the past 3 phases

correctly and offer extra help and guidance in case required .

Work closely with the DPA selected fundraising committee to expand both the projects prospected diversity and

to attract more donors .

Set up fund raising strategy to enable the DPA

May –

September 2008

Amman

-

Jordan

Ministry of justice

Lead Consultant

through the EU project

in Jordan PROGECCO

In cooperation with the EU reform all the Ministry aspects to meet with the ISO standards of 2001

developed a long term Public Management and Accountability Programme (PMAP)

Developed 6 modules and trained the participants from the ministry for three months in Values in Public

Management, Business Planning, Performance Management, and Financial Management for Non-Financial

Managers, Programme Evaluation and Ethical Decision Making.

March-

May 2008

Abu-Dhabi /

UAE

ADDC ( Abu Dhabi

Distribution Company Consultant Restructuring the company to set the final plans for downsizing the number of employees


13

January –February

,

2008

Amman

-

Jordan

TRC

Telecommunication

Regulatory

Commission Through

the Euro strategies /

EU

HRC – Human

Resources Consultant

Developing and Training in addition to setting training needs to go with the career path regulation

besides setting a fully coasted under the supervision of Euro strategies

Study, analyze and assess the human resources department work procedures and training needs

analysis.

Set the TRC/ HR strategies and action plan.

Set the Job Description criteria and the evolving need for new Job Titles posts.

Set the fully costed training plan.

Set design for the HR department within the holistic TRC functional frame within the PESTEL

environmental requirements.

From Oct, 2004

until Oct 2006

Amman

-

Jordan

THE ROYAL

HASHEMITE

COURT

ECONOMIC DIVISION

To support development of strategic research initiatives, evaluate strategic dept. initiatives and

projects, provide research design, analysis and advice for strategic projects and report on

research activities conducted by.

Conducts and manages research in poor and uneducated sectors both independently and as an

industry partner with Universities, and other organizations relevant to poverty and vocational

training.

Responsible for processing applications from external researchers to conduct research in

poverty alleviation programs through the royal court.

Disseminates information to Departmental staff and research communities about the findings

of key research projects in which it is involved and/or for which it has provided formal

approval.

Aug, 2002 – Still

Amman

-

Jordan

ESTA (Educational

Techniques and Skills)

Developed and maintained excellent relationships with both media and clients

Assisted in shaping and winning new business opportunities

Lecturer in Management, Leadership, CRM, Business writing and others

2000 – Still

Amman

-

Jordan

Institute of Banking

Studies

Trainer and Facilitator

Trainer in Management, Leadership, CRM,HRM, and Business writing and other Business

Courses like:

Marketing

Communication Skills

Business Studies, Management courses, and others .

Aug 2001 -still

Amman

-

Jordan

Different Local non-

governmental and

private NGOs.

Business Advisor for

Gender Sensitive issues trainer

Management , Financial ,Development Advisor & Trainer : Women Access Empowerment And

Training

(WAEDAT) program, Jordan

Project Manager

I was responsible for: Conduct research and consultation services to clients inside and outside

Jordan. This included conducting research and consultations in topics like:

Organizational Analysis and structuring.

Preparing institutional by-laws.

Assessing training needs.

Evaluating training activities.

Unit task Descriptions.

Job Descriptions.


14

Procedure simplifications

Filing system.

• Public opinion Surveys on services provided by some government agencies.

Project Scope Management including proper kickoff of project, stakeholders’ analysis, setting

expectations, initiation, scope planning, scope change control and scope verification.

Project Cost Management, including Resource Planning, Cost Estimation and Budgeting and Cost

Control. Using Cost Management Techniques such as Estimation techniques and Earned Value

Analysis.

Project Human Resources Management including organizational planning and Team development.

Productivity improvement, including setting Key Result Areas for my teams, calculating Key

Performance Indicators and acting upon them

Project Integration Management, necessary to coordinate all project activities as a whole including

the master plan development and execution in addition to project plan control.

Identifying Quality Standards relevant to the project, evaluating project performance during

project life and taking corrective or preventive actions and ensuring the final project results are

usable by the client.

Project/Program Communication Management and designing project progress cycle, including

setting the procedure, process and templates for performance reporting.

Developing, and documenting Problem Reporting Procedure, issues management procedure and

ensure using them in projects.

Project Risk Management: risk management planning, risk identification, risk analysis, risk

monitoring and control. And risk response planning

Plan the evolvement of the product/service delivered, plan services to be provided in future phases

of the project.

2000 -2002

Amman

-

Jordan

Philadelphia School (IG Coordinator)

1998 -2000

Amman

-

Jordan

New English School (Assistant IG

Coordinator)

1999-2001

Amman

-

Jordan

University Of Petra Tutor

1998-1999

Amman

-

Jordan

University Of Jordan Tutor


FREE LANCER

2017

15

13. Others (e.g.) publications :

Caring for Your Customers

• Use appropriate body language when dealing with customers.

• Find out exactly what your customers need by asking the right questions.

• Total listening techniques; ensure your actions satisfy the customer's needs.

• Promotion Strategy

• Promotion essentials, select the elements of a promotional mix.

• Advertising and public relations, sales promotions and personal selling.

• Sequence the steps of the personal selling process; select the primary types of advertising.

• Managing Difficult People

• Identify a difficult person; assess a difficult person's situation.

• Communicate clearly with a difficult person; recognize when to dismiss a difficult person.

• Be proactive toward managing difficult people, prevent individuals from becoming difficult.

• Handling Customer Complaints Customer for life, deals with difficult customer situations.

• Build the confidence to cope with demanding customers. • A professional approach to soothing ruffled feathers and putting a smile back on the customer's face.

Measuring and Recording Performance

• Judged on the success of your team, different assessment approaches.

• Recording systems, effective appraisal.

Project Management Fundamentals • Initiating a project, planning a project, executing a project.

• Controlling a project, completing a project, evaluating a project.

Quality Management Process • Fundamentals of quality management, the costs of quality.

• Quality through customer orientation, financial incentives for developing loyal customers.

• Total Quality Management Fundamentals

• Total management basics, foundations for total quality management.

• Preparing for total quality management, guidelines for achieving top management support for a total quality system

Management of Change./ Change management

Conflict Management.

Organizational Development.

The need for HR in SMEs

Communication Skills.

Team Work.

Meeting and Time Management.

Training of Trainers

Human resources Functions and Implementations.

Management by Objectives.

Stress Management

Practical Faster Thinking Skills ( Mind Mapping )

Report Writing

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