NSHOA CANCER CENTER

Conquering Cancer…Close To Home

15 Medical Oncologists

2 Radiation Oncologists

6 Medical Oncology Locations

2 Radiation Oncology Locations

Patient Walkthrough: A Step by Step Process

New Patient Intake

Front Desk

Lab

Physician Appointme

nt

Course of Treatment

Prior Auth

Nurse Education

Benefit Counseling

On Site Pharmacy

Billing

Wellness / Nutrition

Clinical Trials

Insurance Verification

Treatment

Chemotherapy /

Radiation

Becoming a Patient

New Patient Navigator:

Arrange visit by acquiring all information and medical records

Inform patient on what is needed on first visit

Guide patient on what to expect upon arrival

Front desk receptionists will gather new or updated patient information

Direct patient’s to proper area based on type of appointment (i.e. lab, infusion, exam room)

Collection of co-pays and direct calls from hospitals, facilities, and other physicians

Check-out patient with follow-up appointment, reminder card, and copy of any result of tests performed

Patient Arrival: Front Desk

Laboratory: Hematology / Oncology

Full service laboratory at every site Insight into deficiencies or

over production of components in the blood

Complete Blood Count (CBC) is drawn on every patient Results within minutes

Infusion Therapy Common treatments for low

iron or B12

Circulating Tumor Cells (CTC) Assess prognosis of

patient’s with metastatic breast, colorectal, or prostate cancer

Flow Cytometry Routinely used in the

diagnosis of health disorders; i.e.. Blood Cancers

Physician Care

Consultation

Follow-Up Care

Discuss at length the results, diagnosis and course of action

Second Opinions Explore all available options

Referrals to specialists for further evaluation

Oversee and coordinate your entire cancer care by working with other medical professionals

Covering physician (“A” Doctor) for every location

Courses of Treatment

Innovative chemotherapy treatment and delivery methods

Plan for any side effects before they occur

Utilization of state of the art tumor testing to find right combination of drug for your specific cancer type Helps to avoid unnecessary toxicity

Radiation therapy IGRT IMRT Treatment available in same location as concurrent

chemotherapy

Ancillary Services

Diagnostic Imaging Computed Tomography (CT) Scans Positron Emission Tomography (PET) Scans Allows physician to make most informed and potentially effective

decisions for treatment

Clinical Trials Alternative option to standard treatment Helps doctors and future cancer patients to find a new promising

safe and effective treatment for all Currently offering 32 trials

CyberKnife Used for treating benign, malignant tumors and other conditions Delivers radiotherapy more accurately than standard radiotherapy

Provides a comprehensive overview and understanding of treatment

Familiarize the patient with names, rationale, side effects and support for side effects in a simple and realistic manner

A checklist to aid patients and families to have an active part in their healthcare and maintenance

A physical tour of the infusion center in which the patient will receive their treatment

Nurse Education

A Vital Component: Nutrition On staff Oncology

Registered Dietitian

Provides plan for a healthy diet in the fight against cancer both before and after treatment

Offers an array of nutritional supplements and vitamins readily available in office after consultation

A healthy diet creates an overall better quality of life

Helps improve side effects of cancer treatments such as: Loss of appetite

Nausea

Vomiting

Diarrhea

Constipation

Mouth sores

Taste changes

Weight loss/weight gain

Benefit Counseling

Prior Auth Obtain current insurance

verification on coverage, deductible, out-of-pocket, co-insurance

Determine Assistance Diagnosis Medicare vs. Commercial

Non-Profit Organizations

Co-Pay Cards

Drug Program (free drug)

Education on coverage

Cost of treatment

Application Process

Payment Plan

Discuss viable options Open Enrollment Affordable Care Act

(Exchange)

Identifying Financial Toxicity

Patient Discussion

On-Site Pharmacy

10 Injectable Drugs

25 Oral Chemotherapy Drugs

Dispense of medication within 24 hours

No delay in start of treatment Specialty pharmacies can take days

Refills can be coordinated with follow-up appointments

High Co-Pays – no problem Benefit Counseling provided for all

prescriptions

Next Day Billing

Bi-Weekly A/R Follow-Up

Available billers to discuss statements (even those not billed by our facility)

Establish hardship status on a case by case basis

Explain and dispute any denial on the patient’s behalf to their insurance

Built a network of relationships with provider reps and Medical Directors from various insurances

Billing: The Breakdown

What Makes Us Different

Open 7 days a week / physician on call 24 hours a dayKeeps patient’s out of hospital

Centralized CallsDirect contact for scheduling, messages, refills, etc

TriageFast & direct access to healthcare support and information

Patient Support GroupOutlet for survivors and active patients to openly discuss their journey

Patient Appreciation / FundraisersBecoming involved in the community and raise awareness for patient needs