Nowadays HR dilemmas
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Transcript of Nowadays HR dilemmas
Nowadays HR dilemmas
Anca GeorgescuChief Human Resources Officer, Romtelecom
26th of March 2013, Bucharest
Short term cost efficiency
or long term healthy culture?
HR as a Change Champion
• today and tomorrow
• clear, transparent and disciplined change methodologies
• human
• engaged employees
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“Operations Open Doors Days!”
Technical workshops for nontechnical employees- “Learn from the specialists!”
Know, Understand and Use Technologies
Leadership Team Meetings with top 100 managers
Regional quarterly review - video Conference and regional visits
Let’s talk about us!- CXO’s &PM’s meet employees from all business units
Open doors program: - “Managers in the front
line” Exchange experience
programs: “Be mentor or apprentice”
Workshops with Product Managers: ”Interviews with ….Products and Services”
“Be Salesman for a day” –direct selling experience program for non - sales employees
Know, Understand and Promote Products
Listen and Understand Customers
Know and Understand Business
Organizational Culture as strategic focus
The key – employees’ engagement
• Proud to be Romtelecom - program initiatives (Values Day 2012)
• Sales Olimpics Contest (for non-sales employees)
Focus on performance
• Systems and automations - help in being efficient and provide aligned services
• Performance Management System – as key enabler and “foundation” for all people processes
Performance PLANNING
Mid-year REVIEW Step 1 Step 2 Step 3
Outcomes of the PM process
Individual objectives agreed with
the manager
Objectives Assessment
&Total
Performance Rating
Assess the progress Adjust objectives if certain conditions
are met
CompetenciesAssessment
&Total
Competencies Rating
Readiness level*
* only for managers
Poor Performance Action Plan
Succession Planning** only managers
Training & Development Plan
IDP (Individual Development Plan)PERFORMANCE APPRAISALCompany
Objectives
Do more with less
Internship /Traineeships Programs to accelerate development and conversion to corporate environment
60% absorption in the organization after the program in different specialized jobs
Manage, develop and retain the talent
• Transparent process
• Development interventions
• Personal Development Conference – an innovative concept
The Associate Trainers Community
15 associate - 6 certified training topics
Do more with less
67% of the training effort is done internally and with the same satisfaction and results
• Fast pace technology changes?
Do more with less
The Technical Certification Program
Yearly more than 1500 technicians are trained, assessed and certified on new technologies
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"Being a leader is like being a lady, if you have
to go around telling people you are one, you
probably are not.“ Margaret Thatcher