NOVEMBER 4 - 6, 2019 | VANCOUVER, BC People Purpose Passion€¦ · DC - Develop Coalitions ST -...

PeoplePurposePassionLeadership for Psychological Health, Joy and Safety in the Workplace

P R E V I E W

NOVEMBER 4 - 6, 2019 | VANCOUVER, BC

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2019 BC Health Leaders Conference | www.cchl-ccls.ca 2

sponsorsThe BC Health Leaders Conference gratefully acknowledges the generous support of its sponsors.

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BC PATIENT SAFETY & QUALITY COUNCILWorking Together. Accelerating Improvement.

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The Canadian College of Health Leaders (College) is pleased to present the BC Health Leaders Conference (BCHLC). Themed People, Purpose, Passion: Leadership for Psychological Health, Joy and Safety in the Workplace, the conference will be held in Vancouver, British Columbia on November 4 – 6, 2019.

This conference is attended by over 400 health system decision-makers which includes trustees, chief executive officers, directors, managers and department heads. Participants represent health regions, authorities and networks, hospitals, long-term care organizations, public health agencies, community care, mental health services and social work. As leaders, helping people to find their passion and helping them have significance at work are becoming bigger parts of our job. Passion is what shapes our purpose in life and in business. When an idea starts taking shape, purpose is what helps define it.

Leadership has an immediate impact on workplace climate, health and well-being. Research shows a direct link between effective leadership and psychologically healthy workplaces. Today, leaders are responsible for creating a welcoming and safe workplace that will empower and enable employees to do their best.

Mental health is an important element of employee well-being and effectiveness. Healthcare professionals are experiencing burnout at higher rates and staff turnover is on the rise. The effects can be significant when employees feel that their voices are no longer heard, that their skills are not valued, and that leadership does not align with their personal values.

Joy in work is a step toward creating safe, humane places for people to find meaning and purpose in their work. It entails leaders creating space to listen, understand and involve colleagues in providing input into decisions as an essential step in co-creation and participative management. Perhaps the best case for improving joy is that it incorporates the most essential aspects of positive daily work as stated in the Institute for Healthcare Improvement (IHI) – Framework for Improving Joy in Work.

Indicated in The National Standard of Canada for Psychological Health and Safety in the Workplace, a psychologically safe workplace promotes a positive culture and can prevent stigma and discrimination.

Leaders must;• Be accessible and approachable;• Invite participation;• View failures as learning opportunities;• Use direct, clear language;• Set boundaries about what is acceptable behaviour and hold others accountable for boundary violation; and• Develop and sustain a just culture.

Just as we “dared to make a difference” through courageous leadership in 2018 – those same courageous leadership traits of being humble, self-aware of our own values, strength and limitations will serve us well as we work towards creating a sense of community and belonging at work. Leadership is a lifelong journey and the ability to “Lead Self” is ground zero and from there the sky is the limit in being able to engage others, collaborate, achieve results and transform systems (LEADS).

Thriving at work and in life doesn’t happen by accident and skilled leaders can and will have a tremendously positive impact.

Join us at BCHLC 2019 and take your next leadership step to creating a psychologically safe workplace.

Alain Doucet, MBAPresident and CEO Canadian College of Health Leaders


Monday, November 4, 201909:00 – 16:00 Registration

09:30 – 11:00 P r e - C o n f e r e n c e s e s s i o n S

mEO Cognitive CoachingSM as a Foundation for System Transformation: Unleashing Cognitive Capital in Healthcare (Introductory) (Pre-registration required, click HERE to register)

09:45 – 12:15 Study tour: BC Children’s Hospital (Pre-registration required, click HERE to register)

16:00 – 16:45 Opening ceremonies

16:45 – 18:00 Opening reception

Tuesday, November 5, 201907:00 – 16:00 Registration

07:30 – 08:15 Continental breakfast/Exhibits

08:15 – 08:30 Welcome remarks

08:30 – 10:30 K e y n o t e

Neil Pasricha - Happiness Expert and Bestselling Author of The Book of Awesome

10:30 – 11:00 Refreshment break/Exhibits

11:00 – 12:00 C O N C U R R E N T S E S S I O N S

1 mDC The secret of joyful collaboration (Introductory)

2 uEO/DC/ST Island Health’s journey to psychological health and safety – Lessons learned from assembling the pieces in a health authority (Intermediate)

3 uLS Current perspectives on moral distress & moral resilience (Introductory)

4 vLD The case of progressive leadership (Intermediate)

5 mAR/EO Caring for healthcare: Practical tools to address psychological health and safety in healthcare workplaces (Intermediate)

12:00 – 13:30 Networking luncheon/Exhibits

PROGRAM-AT-A-GLANCE

ORAL

PANEL

WORKSHOP

l e g e n d

THE TYPES OF PRESENTATIONS ARE COLOUR CODED: Panel Workshop LEADS DOMAINS:LS - Lead Self EO - Engage Others AR - Achieve Results DC - Develop Coalitions ST - Systems Transformation LD – Leadership Development

TARGET AUDIENCE:p Emerging leaders n Industry m Middle managers u Senior leaders vApplicable to all

LEVEL OF KNOWLEDGE:(Introductory/Intermediate/Advanced): Reflective of the level of previous knowledge or experience about the topic the learner is expected to have for participating.

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6 vEO Returning joy to practice: Improving care by reducing physician burdens (Intermediate)

7 uEO Courageous leadership and the promotion of psychological safety (Introductory)

8 vEO/LS/ST Leading a joy revolution: Creating the space for workplace connection (Intermediate)

9 mEO Being prosponsive: What it means to foresee and take action about co-worker mistreatment in the workplace (Intermediate)

10 mAR When your team can’t move forward until the past is dealt with: A case study (Intermediate)


15:00 – 16:00 K E Y N O T E

Meg Soper – Motivational Humorist/Co-Author of From the Stage to the Page

17:30 Vancouver city pub night (Pre-registration required, click HERE to register)

Wednesday, November 6, 201906:15 – 06:45 Come run Vancouver with us (Pre-registration required, click HERE to register)

07:00 – 12:00 Registration

07:30 – 08:15 Continental breakfast/Exhibits

08:15 – 09:15 K E Y N O T E

Stéphane Grenier – Retired Lieutenant Colonel & Mental Health Innovator

09:15 – 10:15 I can see clearly now…. Two eyed seeing leadership and teamwork for promoting wellness – Dialogue with the BC First Nations Health Authority



11 uDC From burnout to well-being: Enabling platforms for proactive change (Introductory)

12 muDC/LS/ST Are you ready to lead in VUCA conditions? (Intermediate)

13 uEO Creating psychologically safe workplaces: Addressing workplace incivility and bullying in long-term residential care (Introductory)

14 uLS Recalibrating your life: Advancing your life journey with ‘SELF’ in the driver’s seat (Intermediate)

15 mEO/LS Resilience at work: Adapt, optimize, sustain (Introductory)

11:45 – 13:00 Networking luncheon/Exhibits

13:00 – 14:00 K E Y N O T E

The ultimate ending: Paul Huschilt’s world famous conference ending summary Paul Huschilt – Storyteller Extraordinaire

14:00 – 14:15 Closing remarks

This program is subject to change without notice.

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Conference host and closing keynotePaul Huschilt – Professional Speaker, Actor and Satirizer

A professional speaker, an actor and a satirizer rolled into an unusual ball of corporate messaging and humour. With Paul you can expect anything and get everything you want for your conference. Hilariously funny, smart, motivating, inspiring and memorable, Paul creates conference summaries and keynotes tailored exactly to the needs of the audience.

Described by many as indescribable, he’s one of the most unique voices in the speaking industry. Paul’s talks are an adventure in content and laughter and song.

He delivers his lessons and messages with energy, passion, and fun.

He’s a trained actor with degrees in Management and Theatre, a diploma in Career Counselling, training in Adult Education, has worked in an insurance firm, and has sung with the Canadian Opera Company. This strange wide and varied background and 16 years of professional speaking experience collide to give Paul a one-of-a-kind style and the ability to understand how to promote learning and excite every audience. This skill has just been recognized by his peers, and he’s a recent inductee into the Canadian Speaking Hall of Fame. His words and talents put him in front of large corporations, small businesses, associations, governments, and his favourite charities. He works across Canada, the United States, Europe, and right around the globe to Australia, New Zealand and Japan. Paul performs in English, French, and occasionally Japanese.

conference overview

Maintenance of certification (MOC) Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to 9.25 Category I credits for BCHLC conference, 1.5 MOC Category I credit for the pre-conference workshop, and 2 MOC Category I credits for the Study Tours towards their maintenance of certification requirement.


Tuesday, November 5, 2019

08:30 – 10:30

Neil Pasricha – Happiness Expert and Bestselling Author of The Book of Awesome

A Harvard MBA, New York Times bestselling author, award-winning blogger, and one of the most popular TED speakers in the world, Neil Pasricha is “a pied piper of happiness” who dazzles audiences with ideas that skyrocket happiness into the stratosphere. With infectious enthusiasm, heartfelt authenticity, and a “what works” authority, Pasricha draws on the latest research in happiness to increase individual performance and create a more positive and productive workplace.

Pasricha spent a decade with Walmart, the world’s largest company, directly working for two CEOs and as the organization’s director of leadership development. He now

travels all over the globe sharing messages on happiness to Fortune 500 companies, schools, and non-profits. His Ted Talk “The 3 A’s of Awesome” has been ranked as one of the most inspiring of all times with more than 3 million views. He has spoken to Royal Families in the Middle East, Ivy League Deans, and to CEOs at organizations such as Google, Audi, American Express, and GE.

His first book, The Book of Awesome, is a runaway #1 international bestseller with millions of copies sold. His newest book, The Happiness Equation: Want Nothing + Do Anything = Have Everything (also an international bestseller), provides step-by-step guidelines to illustrate how to improve your time, your career, your bottom line, your relationships, and ultimately (of course), your happiness. His intentionally acclaimed blog, 1000 Awesome Things, has scored over 50 million hits and twice won the Webby Award for “Best Blog in the World.”

Pasricha partnered with Harvard University to design one of the first global leadership development programs inside a Fortune 10 company. And, as a management consultant, he advised Fortune 50 companies on top level leadership strategies. He earned his Master’s degree from the Harvard Business School, focusing on Leadership and Organizational Behaviour.

Pasricha’s writing and work has been featured in Harvard Business Review, Forbes, CNN, BBC, The Guardian, The New Yorker, The Sunday Times, China Daily, The Jakarta Post, The Sydney Herald, and Wired.

Plenary presentations


15:00 – 16:00

Meg Soper – Motivational Humorist

Meg Soper travels North America sharing powerful insights and strategies for being more effective in our personal and professional lives. Combining her experience as a Registered Nurse with her skill in Stand-Up Comedy, she offers a unique blend of humor and inspirational ideas to connect with her audience, break barriers, and help people ‘Shift Perspective’ to better deal with the challenges they face every day.

Meg invests the time to know her audience and the challenges they face. She has touched the lives of thousands by combining her remarkable sense of humour with a curiosity about people. Her ability to connect has made her one of the country’s leading

motivational speakers.

Meg’s diverse content has been shaped by her career as a staff nurse and as an operating room nurse in regional and major urban teaching hospitals. As a healthcare professional, Meg recognizes the vital role that humor can play in creating a healthier workplace environment, in helping us deal better with stress, and in communicating more effectively.

A highly sought-after speaker at conventions and corporate functions throughout North America, Meg has shared the stage with many celebrities, including Ray Romano and Ellen Degeneres.

Meg is co-author of the book, From the Stage to the Page…Life Lessons from Four Funny Ladies. She has appeared on the CBC, on the Women’s Television Network and on Prime TV.

— HEALTH SCIENCES EDUCATION FOR A COMPLEX WORLD.BCIT is a leading provider of health professionals in British Columbia. With a mission to inspire and educate lifelong learners through its 32 health-related programs, no other post-secondary offers the same breadth and depth of health education.

Learn more at bcit.ca/health

Ad Name: SoHS BC Health Leaders Conference program ad

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Wednesday, November 6, 2019

08:15 – 09:15

Stéphane Grenier – Mental Health Innovator, Advocate, Speaker and Entrepreneur

When it comes to mental health, Stéphane Grenier walks the talk.

He was appointed to the Order of Canada and awarded an honorary Doctor of Laws degree by the University of Guelph and Humber College for his contributions to the field of workplace mental health.

Stéphane’s riveting keynotes are not only thought-provoking, but also lead to tangible action and sustainable change for those leaders who are prepared to rethink how they support their people.

His autobiography, After the War: Surviving PTSD and Changing Mental Health Culture, tells his story from the day he landed in the midst of the Rwandan genocide, through his journey of changing mental health culture in the Canadian military, developing national Guidelines for Peer Support with the Mental Health Commission of Canada, all the way to creating Mental Health Innovations (MHI); a consultancy that leads innovative and sustainable change in organizations to enhance the mental health of their people.

Today, he and his business partners develop non-clinical mental health interventions as a compliment to traditional clinical care for private and public sector organizations, as well as for provincial healthcare systems.

Stéphane’s vision is a world where people no longer face barriers to good mental health.

13:00 – 14:00

The ultimate ending: Paul Huschilt’s world famous conference ending summary

Paul Huschilt – Professional Speaker, Actor and Satirizer

There’s no other conference closing like it. All the key lessons, messages, and highlights of the conference are played back in an amazing comic summary. Paul will attend sessions and use his sharp wit, imagination, and talent as a performer to create an instant replay of the conference. You will leave laughing, sometimes humming, and always remembering the highlights of the conference.


conference features

Concurrent sessionsPlan your conference experience ahead of arriving. Learn more about this year’s concurrent sessions by reading session descriptions and abstracts at https://www.cchl-ccls.ca/site/bchlc.

This program is subject to change without notice.

BCHLC Mobile Application

Get information on the conference from any smart phone or tablet – program-at-a-glance, session descriptions and more – available soon on our conference app. Watch for details!

Monday, November 4 – 09:45 - 12:15Study Tour: BC Children’s HospitalThe BC Children’s Hospital deliver a comprehensive range of specialized tertiary and quaternary patient care services to medically ill and complex infants, children and youth from across the province in a patient and family-centred environment. In 2014 construction began on the new Teck Acute Care Centre. This project was many years in the making and the new facility opened on October 29, 2017. The eight-storey building includes an expanded Emergency Department, state-of-the-art operating rooms, larger clinical areas to accommodate patients’ complex care needs, and more than 200 private patient rooms supporting patient and family-centred care. The Teck ACC houses a range of patient care services, including the labour and delivery unit for complex pregnancies, expanded dedicated obstetrical surgical suites, blood transfusion services, centralized medical equipment depot and sterile processing services. Benefits for patients and their families in the new building are more natural light and access to the outdoors, and amenities like kitchenettes, laundry, family lounges and play areas. Come visit our new facility and learn more about the co-design process.

Pre-registration is required to attend this study tour. The tour is limited to 20 participants. To register, click HERE.

https://www.cchl-ccls.ca/survey/BCHLCStudyTour_BCCH


Social events

ocial event

Monday, November 4 – 16:45 – 18:00Opening receptionWe are pleased to invite all participants to a reception, providing an excellent opportunity to meet board members, the planning committee, renew old acquaintances and make new ones.

Tuesday, November 5 – 17:30Vancouver city pub nightLooking for some serious fun on a night out in Vancouver? Join our Vancouver city pub night. Our team will take you to a venue in town for an evening of socializing and networking. Chat with friends and colleagues and meet new ones, rub shoulders with the locals, and soak up the lively vibe with a fun loving group. Meet in the courtyard of the Sheraton Vancouver Wall Centre at 17:15 sharp. Pre-registration required. To reserve your spot, click HERE.

Wednesday, November 6 – 06:15 – 06:45Come run Vancouver with us

Vancouver combines the best of land and sea to create a perfect playground for adventurous outdoor enthusiasts. A year-round temperate climate, rugged west coast shores and mountains, lush rainforest canopy and pacific breezes offer a natural environment tailor made for all runners. Get your energy going for the day in a perfect location…. join fellow conference delegates early for a 30 minute Fun Run. Meet in the courtyard of the Sheraton Vancouver Wall Centre at 06:05 sharp. Pre-registration required. To reserve your spot, click HERE.

https://www.cchl-ccls.ca/survey/BCHLCPubCrawl

https://www.cchl-ccls.ca/survey/BCHLCFunRun


Registration informationRegistration is only available online at https://www.cchl-ccls.ca/site/bchlc.

Registration fees include admission to all conference sessions, continental breakfasts, refreshment breaks, two luncheons and the reception.

Conference registration fees

Early bird fee* $655 + GSTEarly bird student/retired member fee** $330 + GSTRegular fee $720 + GST Regular student/retired member fee** $365 + GST

Members of the Canadian College of Health Leaders are entitled to a $100 discount with the exception of the student and retired member fee.* Registration fees must be received or postmarked no later than September 13, 2019, to qualify for the early bird rate.** Proof of full-time student status required upon registration.

general informationThe BC Health Leaders Conference will take place November 4 - 6 at the Sheraton Vancouver Wall Centre Hotel in Vancouver, BC.

Registration policiesRegistration fees include admission to all conference sessions, continental breakfasts, refreshment breaks, two luncheons and the reception.

Registrations must be submitted online and paid in full at the time of registering. When registration/payment is completed you will receive a confirmation/receipt via e-mail.

Please note: Proof of full-time student status is required upon registration for non-members of the College who are registering at the student rate. Please e-mail proof to Devon Saulis at [email protected].

Retired status is for people 55 +, not employed or seeking employment including consulting.

Cancellation policyCancellations received in writing prior to September 13, 2019 will be refunded in full less $150.00 + 5% GST administration fee. No refunds will be provided after this date. Please send all refund requests in writing to Devon Saulis at [email protected].

Substitution policyIf you are unable to attend the BC Health Leaders Conference, you are welcome to send a colleague in your place. There is no fee to make this change up to September 13, 2019. Please submit your substitution in writing to Devon Saulis at [email protected].

Substitution requests after September 13, 2019 will be handled on site only. In this case, you are responsible to bring the registration confirmation of the person you are replacing to the registration desk on site.

Not a member yet?

Join the College today for only $160 for the first year, and receive a $100 discount on the BCHLC conference registration fee. CCHL membership details available HERE.

https://www.CCHLdifferencemaker.com/joinus


No-shows occur when individuals register but do not attend the BCHLC. No-shows are not eligible for a refund.

The BC Health Leaders Conference Secretariat reserves the right to make changes in programs and presenters, or to cancel the conference if registration targets are not met or when conditions beyond its control prevail. If the conference is not held for any reason, the BC Health Leaders Conference Secretariat’s liability is limited to the refund of the registration fee only.

Photo/Video releaseThe BC Health Leaders Conference (BCHLC) Secretariat will take photographs and some video at the 2019 conference and utilize them in BCHLC news or promotional material whether in print, electronic or other media including the BCHLC website. By participating in the 2019 BCHLC, you grant the right to use your photograph for such purposes.

AccommodationA limited number of guest rooms are being held at the Sheraton Vancouver Wall Centre Hotel. Please refer to the venue and accommodations section of the conference web site for full details, https://www.cchl-ccls.ca/site/bchlc. Reservations must be made by October 4, 2019, to benefit from the conference rates.

Registration and information desk hours

Monday, November 4 09:00 – 16:00

Tuesday, November 5 07:00 – 16:00

Wednesday, November 6 07:00 – 12:00

Sponsorship and advertising opportunities Become a corporate sponsor of the 2019 BC Health Leaders Conference. An extensive range of benefits is available to our corporate sponsors, commensurate with the level of sponsorship. We would also be delighted to tailor a benefits package to meet your organization’s needs.

Advertising opportunities in the final program are a perfect opportunity to reach health leaders and build awareness of your products and services.

For further information on sponsorship and advertising opportunities, please contact:

Jaime M. ClerouxExecutive Vice-PresidentCanadian College of Health LeadersTel: 613-235-7218 or 1-800-363-9056 (ext. 235)E-mail: [email protected]

Contact informationFor general information, please contact:Devon Saulis, Coordinator, Conferences and EventsCanadian College of Health LeadersTel: 613-235-7218 or 1-800-363-9056 (ext. 222)E-mail: [email protected]

Canadian College of Health LeadersThe Canadian College of Health Leaders (CCHL) is a national, member-driven, non-profit association. The College strives to provide the leadership development, tools, knowledge and networks that members need to become high impact leaders in Canadian healthcare.

As defined by the LEADS in a Caring Environment framework, a leader is anyone with the capacity to influence others to work together constructively. The College’s LEADS Canada team provides LEADS-based leadership development services, and partners with organizations, authorities and regions to facilitate not only the adoption of the framework, but a cultural shift required to fully imbed LEADS throughout an organization.

Through LEADS, the CHE designation, credentialing, training, conferences, mentoring and a nationwide careers network, we support health leaders in every sector and region, from every professional background and at any stage of their career.

Located in Ottawa, the College collaborates with 21 chapters across the country and engages with its 3,500 members and 80 corporate members to promote lifelong learning and professional development while recognizing leadership excellence.

Visit www.cchl-ccls.ca for more details. Follow us on Twitter @CCHL_CCLS and on Facebook at https://www.facebook.com/CCHL.National/.

https://twitter.com/cchl_ccls?lang=en

NOVEMBER 4 - 6, 2019 | VANCOUVER, BC People Purpose Passion€¦ · DC - Develop Coalitions ST -...

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