November, 2010

Metropolitan Memphis Hotel & Lodging AssociationMMH&LA - the source for information and education, and the advocacy voice for

the hotel and lodging industry in the metropolitan Memphis area.

Phone: 901-752-9902Fax: 901-752-0743E-mail: MemphisHLA@earthlink.net

Culinary Training

November 17L’Cole Culinaire

Guests - $25

Registration, 11:30 a.m.Luncheon, 12:00 noon

MMHLA Offices:7730 Goshawk CoveCordova, TN 38016901-752-9902901-752-0743 (fax)MemphisHLA@earthlink.netwww.mmhla.comPeggy Callahan, Executive DirectorMMHLA Officers:Wayne Tabor...........................ChairmanMary Calorio............................PresidentSteve Smyka...................Vice PresidentDoug Owings..........................TreasurerTony Goebel............................SecretaryJohn Rucker...............Sergeant-at-armsMMHLA Board of Directors:Doug BrowneShawn DankoAnne-Marie FamaletteMohamad HakimianKevin KaneMatt Lahiff

Pierre LandaicheCraig MarshallEve MooreChuck PinkowskiTerry UmbreitRick Zurburg

Food Trends & Culinary Training Discussed By Those In The Know!

reat cuisine doesn’t create itself. Learn a little something about the

ins and outs of the culinary world, as well as the latest trends in food prepa-ration and presentation at the Novem-ber 17 luncheon at L’Ecole Culinaire, in the Germantown Square shopping center, 1245 N. Germantown Pkwy. at Cordova Rd. Among the trends to be discussed: a stronger focus on healthy eating, & a return to ethnic authentic-ity. Other topics include L’Ecole Culi-naire’s Focus on Food, Educataion & Community; an outline of educational programs to benefit students & com-panies; the importance of supporting community non-profit organizations; &

externships: what’s in it for YOU the res-taurauteur.Tours of the state-of-the-art facility will

be conducted before the meeting (11:30 a.m.), and afterward.Call or e-mail Peggy now to make reser-

vations (the numbers are in the box to the right), or register online at:http://events.r20.constantcontact.com/

register/eventReg?llr=uexbiodab&oeidk=a07e33nwh3w475836e7&oseq=a021ivgdkdbjucSound delicious? I guarantee it’ll be bet-

ter than watching Lucy and Ethel make candy in black & white!

To Make Reservations:

Help Us Plan the 2011 MMHLA CalendarWe’re planning our 2011 calendar. If you have any

ideas for programs, or would like to host or present a program, please contact Peggy Callahan. Her number & e-mail address are in the box on the right.

lecoleculinaire.com

MMHLA OFFICERS & BOARD

G

It’s November, & time to elect officers for 2011. Nominations will be accepted at the Nov. 17 luncheon meeting at L’Ecole Culinaire. Below is the slate that will be presented to the MMHLA membership at that meeting.

President...................Mary Calorio, Elvis Presley’s Heartbreak HotelVice President...........Tony Goebel, Memphis Marriott DowntownTreasurer...................Doug Owings, Owings PropertiesSecretary...................Trisha Weatherford, Residence Inn DowntownSergeant-At-Arms......John Rucker, Key Magazine

In addition to MMHLA officers, Anne-Marie Famalette and Chuck Pinkowski are both up for re-election to 3-year board positions.

2011 OfficersTo Be Elected At Nov. 17 Luncheon

MMHLAMMHLA

You can’t have one without the other!Housekeeping & Hospitality

Peggy Callahan checks in 2 mem-bers of the Park Place Inn crew! Linda Speer & Shannon Avanzi.

Bob Cox, Holiday Inn Wolfchase, with Shiraz Hassanali, Clarion Hotel.

Leisa Davis, WorldSpice Tech-nologies & Ben Collier, Towne Park Inn.

Pinkowski & Com-pany’s David Pear.

Becky Anderson, Comfort Inn Downtown & Tracey Henninger, Residence Downtown.

Always stylish, Ham Smythe, Premier Trans-portation.

Linda Speer again, this time with Standard Textiles’ Bill Anderson.

Don’t you love what they can do with napkins & water glasses? Pictured: Carole Shipman, Memphis City Schools; Lisa May, Data Facts; Shannon Avanzi, Park Place Inn.

President Mary Calorio makes a point.

Matt Lahiff, Hilton Memphis, gets it! Standing, from left to right: Felicia Wil-

liams & Kyle Buggs, Madison Hotel; Sharon Brown, Hilton Memphis.

What’s D1-NOC? some-thing applied to a surface that makes it look new! Neat! And very handy.

Jerry Wilson, Residence Inn, with Paula Wilson, also with the Residence Inn.

Solutions for damaged doors? Repair them? Stare at them? Vicki Allen, Residence Inn Downtown & Kathryn Dewey of Solar Tech know the solutions. And one of’em’s D1-NOC!

She’s Hemmy Patel, Holiday Inn Express & Suites Downtown, & he’s Kent DeVantier of course, the new GM at Radisson Hotel Airport.

Rick Zurburg, who always looks good at the podium.

Todd Berry, Holiday Inn UofM, with Vicky Allen.

That was easy! say David Pear & Marty Boscaccy. Now, thanks to the office of MMHLA member, Rentrop & Geater, these two won’t get the flu!

Stan Kenny also of Ecolab.

Scott Armstrong & Jerry Eldridge, both of Ecolab.

October 20, the Courtyard by Marriott Collierville, & the subjects were two things we should never take for granted in this industry:

World Series Of Housekeeping

1st Place Winners: The Peabody Hotel!

It’s big! It’s beautiful! It represents a tremendous amount of Haaardwor-kin’ Teeeeeamwork! It’s The First Place Trophy!

3rd Place Winners: The Doubletree Downtown!

2nd Place Winners: Heartbreak Hotel!1st

Place in Towel

Art: The Hilton Mem-phis!

The fruit of a Towel-Folder’s labor: One Cooooool Elephant!

Don’t try this at home! But then again, do you have such won- derful buf- fer pads to toss at home?

The team from the Hyatt Place.

Team Residence Inn. Memphis Grizzly House.

Team Westin Memphis.

Marriott Memphis Downtown.

Doubletree Downtown.

Hilton Memphis.

Let’s keep it clean! No betting on the teams! Anne-Marie Famalette & Tony Goebel seem to be discussing the odds.

Memphis Marriott Downtown’s Jonathan Sullivan: so much clean, white toilet paper & not a tree in sight!

A big hand for our judges: Kathryn Dewey, Solar-Tech; Carole Shipman, Wooddale High School; Deborah Jowell & Jane Park, Cleaners of America Corp.

That’s right. We’re all good. Reaaally Good!

Whew! says Peggy Callahan. Is this fun!

Most days it’s just plain old work, but once a year all our daily duties become the . . .

Monday, October 25, 2010, 1 p.m., Memphis Cook Convention Center. The teams gather put their game faces on & go head-to-head with their fellow MMHLA members, chasing that big, bad, beautiful trophy. That’s right! We’re All Good!

Last month, during the Intercontinental Hotels Group annual Investors and Leadership Conference in Las Ve-gas, NV, the Holiday Inn at the University of Memphis once again was awarded the Torchbearer Award. This is the seventh consecutive year that the Holiday

Inn at the University of Memphis has received this honor, which is granted based on excellence in customer satisfaction and operations. Over 1,500 hotels across the Americas compete for the award. Since it’s inception in the 1991 only a handful of hotels

have won the Torchbearer Award seven or more times

HOLIDAY INN – UNIVERSITY OF MEMPHIS 7-TIME TROPHY WINNER!

in a row. In 2003, the Holiday Inn at the Uni-

versity of Memphis also received the Newcomer of the Year Award. “This is a rare accomplishment,”

said Tom Johnson, Managing Partner. “Sometimes I go to the lobby and look at the trophy’s to see if it’s really true.”

There’s still time to get ServSafe Certi-fied in 2010. Classes are scheduled Nov. 8 & Dec. 6. To register, or to schedule a private class, email eli.cloud@gmail.com or call 901-871-3713. Why ServSafe Training?ServSafe is good for Food Service (Res-

taurant), Medical Facilities & Child Care Applications. The fee for the class/exam is $85 (which includes lunch, soft drinks & snack). MRA members receive a $10

ServSafe Classes Available

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From the President: M

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Cal

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Getting Better Every Year - The World Series Of House-keeping! & A Luncheon Challenge From Your President!

Mary

This year’s World Series of Housekeeping happened Mon., Oct. 25 at the Memphis Cook Convention Center. As the Heartbreakers (my team!) were standing around socializing, several mentioned how big this event has grown. So, I asked Stephanie Herrada, my Food, Beverage & Retail Manager to give me a room count. She counted 154 people in attendance including the teams participating. This year we again set a record: 14 teams in the competition. That’s fantastic!! My team has been there since day one, and we all remembered how we were only able to get 5 or 6 teams to compete in the very beginning. So yes baby, we have come a long way, but we are not finished yet! A big thank you goes to Tony Goebel, his Marriott staff, to Pierre Landaiche, and his Cook Convention Center staff for making this event such a success. And my vote goes to bring the luncheon with the Taco Bar BACK!!!! Tony, you should really thank whoever thought of that last year because it was such a nice idea. No one had ever said anything about not having food, but I heard lots of comments about NOT having that wonderful TACO Bar this year. So Tony, let’s talk TACOS. Congratulations to the Peabody Hotel team for taking FIRST place in this

year’s Housekeeping World Series. EP’s Heartbreakers captured second place, and third place winners was the Doubletree Downtown. Watch out Peabody!! We’re gonna getcha ya next year!Are you up to a challenge? Well, ready or not here it comes. This is

YOUR Association – you get out of it what you put into it! Our attendance at our monthly meetings has steadily climbed, and for your participation, I thank you, but we need your assistance with recruiting new members. How long has it been since you invited a non-member/allied to our monthly meet-ing? Not only do we all get a chance to visit with another hotelier/allied, they get a great lunch, and a chance to participate in a fantastic program. What a win-win for you, your guest and the Association!! So here goes your challenge—I challenge each of you to bring one non-member to a monthly meeting during the next year, and to introduce him/her to Anne-Marie Fa-malette, our Membership Committee Chair, at the meeting. If Anne-Marie is not present, please make sure to introduce him/her to Peggy or myself so we can get their contact information to follow up on the benefits of MMHLA. Below are two charts chart detailing the last five years of our membership. You can refer to our 2010 Membership Directory for a complete listing of members, and if you don’t have one, I bet you John Rucker will cheerfully find one for you! So—here we GROW again!

Allied Associate Hotel 2010 63 7 49 2009 64 6 47 2008 61 6 51 2007 58 4 54 2006 51 5 51

Total Membership2010--------------------------1192009--------------------------1172008--------------------------1182007--------------------------1162006--------------------------107

In closing, I would like to thank Wayne Tabor, (our current Chairman and Nomina-tion Committee Chair) and the Nominating Committee (Doug Brown, Doug Owings, Craig Marshall, Mohamad Hakimian, Terry Umbreit) for their contributions to next year’s proposed slate of officers. Alright, enough said, till next month, same time, same place. MaryPS - Thanks to everyone for exercising

one of our greatest privileges—the right to vote, and if you did not vote, Shame on you!!!!!

MMHLA7730 Goshawk CoveCordova, TN 38016

2010 CALENDAR

FORD & HARRISON LLPRepresenting management exclusively in all

areas of labor & employment law.

Certification as a Labor and Employment Law specialist is not currently available in Tennessee.

795 Ridge Lake Blvd., Suite 300, Memphis, TN 38120Timothy S. Bland, 901-291-1500; fax, 901-291-1501

Nov. 8 & Dec. 6 -- ServSafe Certification Class, 901-871-3712, eli.cloud@gmail.com.Nov. 17 -- Luncheon: Culinary Training, L’Cole Culinare.Nov. 30 -- Tennessee Green Certification Program, con-tact Patricia Gray: patricia.gray@tn.gov, 615-741-9004.

discount per student. Private, onsite classes can also be scheduled if you have a minimum of 4 students. Students will need to purchase ServSafe Essentials, 5th Ed., with Exam Answer Sheet, available at www.servsafe.com/.ServSafe

Food Protec-tion Manager Certification is accredited by the Ameri-can National Standards In-stitute (ANSI)-Conference for Food Protec-tion (CFP). The ServSafe Food Protec-tion Manager Certification Exam is valid, reliable & legally defensible.

(ServSafe continued from inside)