Boston Area SharePoint Users Group November 9th, 2011 Meeting
November 10, 2010 Administrative Program Review at Boston College.
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Transcript of November 10, 2010 Administrative Program Review at Boston College.
November 10, 2010
Administrative Program Review at
Boston College
1. Introduction of the Administrative Program Review (APR)
2. High-level review of the program and its processes
3. Discussion of how Facilities organizations can use APR for assessment and planning activities
Today’s Objectives
What is Administrative Program Review?
For the University:APR is a developmental process of on-going reviews that involve systematic assessment, planning, andimprovement across administrative units at BostonCollege.
For Departments:APR is a set of activities designed to help managers and employees examine their department’s currentoperations, make adjustments and establish plansfor continuous improvements.
Status of APR Activities to Date
» Started in 2006: Year 4 of a 7-Year Cycle» 21 departments out of 47 departments» 6 – 8 reviews /year during steady-state» Functional areas:
Athletics Human Resources
Auxiliary Services Information Technology
EVP Area Student Affairs
Facilities Services University Advancement
Financial VP Area
APR Activities and Projected Timeline
Preparation & Kick-Off
Self-StudyExternal Review
Implementation&
Follow-UpAction Plan
April – May June – February
February - April
April - June
June
APR Teams and Deliverables
External Reviewers
Department Team
Self-Study Report
External Reviewers’
Report
Self-Study Team
Action Plan
APR Activities and Projected Timeline
Preparation & Kick-Off
Self-StudyExternal Review
Implementation&
Follow-UpAction Plan
April – May June – February
February - April
April - June
June
TradesGrounds
Mail Services
Housekeeping
APR Organizational Structure
Executive Sponsorship
EVP & VPs
Institutional Research, Planning and Assessment
APR DirectorLogistical Support
Data SupportDepartments Under Review
Internal Team MembersDepartment Managers
Self-Study TeamDepartment Members
External Team MembersOutside Area Experts
1. Introduction of the Administrative Program Review (APR)
2. High-level review of the program and its processes
3. Discussion of how Facilities organizations can use APR for assessment and planning activities
Today’s Objectives
External Reviewer Perspective
“Participating as an external reviewer was an excellent educational opportunity. It was like participating in a 3 day case study”
External Reviewer Benefits
» Learn a great deal about another Facilities Organization
» Learn a great deal from BC review team and the other external reviewers
» Excellent networking opportunity
» Provides a new perspective for your own organization
» The experience is refreshing
Facilities Services Perspective
» Top-to-Bottom look at programs and operations
» Examining mission, scope and services
» Face-time with VP and EVP
» Access to peer institutions and experts
» Feedback from customers and constituencies
» Connections to University mission and plans
» Using data to justify plans and changes
» Getting staff involved in improving service
Facilities Services Results and Outcomes» Creating a transportation department
» Reorganizing staff, schedules & patterns
» Installing new software technology
» Adjusting space to meet customer needs
» Establishing a single point-of-contact
» Implementing standardized inspection program
» Expanding single-stream recycling
» Developing a training program
» Redirecting package delivery from ResHalls
Summary of Key Strengths » Executive sponsorship
» Developmental approach
» Managed by the departments
» Mix of internal and external expertise
» Alignment with university mission
» Pro-active planning and continuous improvement
» Mechanism for tracking on-going progress
» Management and employee development
Thanks for Attending this Session!
Facilities Services Department
Office of Administrative Program Review
Boston College140 Commonwealth Avenue
Chestnut Hill, MA 02467 www.bc.edu