Notting Hill Housing Trust - Chartered Institute of Housing PDFs/Repairs and Maintenance... ·...
Transcript of Notting Hill Housing Trust - Chartered Institute of Housing PDFs/Repairs and Maintenance... ·...
Notting Hill Housing
Future Proofing your Repairs Service
What will your repairs and maintenance
service look like in 5 years’ time?
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Operational Context for NHHt
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REPAIRS & MAINTENANCE FRAMEWORK
LOT 1
RESPONSIVE REPAIRS
5 CALL OFF CONTRACTS
LOT 2
PLANNED MAINTENANCE
5 CALL OFF CONTRACTS
Inner W 1
Inner W 2
Outer West
North/East
South Inner W 1
Inner W 2
Outer West
North/East
South
MEARS BREYER WATES WATES BREYER WATES WATES AXIS AD AD
Operational Context for NHH
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• Future Provision
• Increasing stock
across London
• Different Tenures
• Estate
Management
Challenges - Regulation
• Co-regulation
• Meaningful Resident involvement
• High quality Board
• Value for Money
• Financial Viability
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Challenges - Regulation
• Land prices – increase
by up to 20%
• Construction prices up
20% in last 12 months
• Reduction in grant
funding
• Financial viability v Rent
Levels
• Joint ventures & larger
schemes to make them
viable
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Challenges – Active Asset Management
• High Investment Voids
• H&F & RBKC
• One Bedroom
• Options for Market Rent Conversion….
• Complexity of mixed tenure blocks
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Challenges – Sustainability
• Legislative and policy requirements
• Energy efficiency
• Cost for NHH and for customer
• Complex ‘kit’
• Side effects – overheating
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Challenges – Sustainability
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Addressing Fuel Poverty
SAP ratings
Cavity Wall Insulation
Heating Provision
Technology
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Delivery
Usage in UK:
87% internet penetration
68% smartphone penetration
1 in 3 children have their own
tablet
For Notting Hill Housing:
73% tenants have access to
the internet
90% aged under 35, 82%
aged 35-59, 46% aged 60+
All leaseholders have access
Insight
What do we know about our
customers?
Future Service Provision
• How will customers report repairs
• Consider remote monitoring & diagnostics
• Create low maintenance homes
• Prepare for new technological
installations
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Reporting Repairs
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• Using smartphones,
residents take photos of
problems
• Report to the local
municipality for review and
repair
• Links to the existing Esri®
GIS database
Case Study – Connecticut – SeeClickFix
http://www.esri.com/library/brochures/pdfs/gis-citizen-engagement.pdf
Remote Monitoring & Diagnostics
• Diagnostic software runs across a
broadband Wi-Fi connection,
making it possible for a technician
to be able to monitor and re-set the
relevant controls remotely
• Remote Monitoring of:
– Fire Alarm Systems
– Warden Call
– Door Entry
– Lifts
– Heating systems
– CCTV
– Solar Panels
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http://www.cytexone.com/residential/remote-monitoring-and-repair
http://www.scotshield.com/scotshield-fire-security/scotshield-fire-a-security-market-sectors.html
Remote Monitoring & Diagnostics
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Case Study – Burnerw@tch®
• A boiler enabled for remote
diagnostics (retrofit diagnostics kit)
• A radio transceiver that is linked to
the boiler & the room thermostat
• A gateway, connected to a normal
telephone line, that communicates to
the radio frequency (RF) transceiver
of the boiler (connects to a computer
server through the internet)
• Server software that collects,
processes & presents the data for the
user
http://ecc.emea.honeywell.com/oem/combustion/residential_heating/boilers/remote_controls_diagnostics.htm
Low Maintenance Homes
Kitchen Failure Order:
• units and drawers
• taps
• flooring
• worktops
• tiles
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Bathroom Failure Order:
• toilet (new installations)
• shower over bath
• taps
• bath
• sink
• flooring
• tiles
Low Maintenance Homes
• Understand our homes
• Improve components
• Educate tenants
• Share data with other Housing
Associations
• Exploit buying power
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