Notre Dame Alumni Association -...
Transcript of Notre Dame Alumni Association -...
Notre Dame Alumni Association Sizzler iModules User Conference
JULY 27, 2015
Lessons Learned: How to Successfully Manage a Volunteer Administrator
Founded in 1842 by Fr. Sorin, a priest of the Congregation of Holy Cross
Located in Notre Dame, IN (adjacent to South Bend, IN)
Attended by ~12,000 students (~8,500 undergraduate)
About 80% of undergraduate/18% of advanced students live on campus
Student body drawn from all 50 states and 100 countries
The Notre Dame
Alumni Association
Characteristics • Engagement vs. fundraising
• Not dues-based
• Comprised of all Alumni, Parents,
and Friends
38 Full Time Staff
Support for Encompass • 6 FTE’s + 2 ½ time Students
• >100 admins in campus
• Handle own first- and second-
level support
Adoption of
myNotreDame
138,365 living alumni
• 62% registered
• Valid, preferred emails for 74%
• 65,952 Unique Profile Updates*
>600 Volunteer Admins
across >400 sub-communities
• 181/270 clubs
• Classes (~20% active each
year)
• Other (Diversity, Senior, Young,
etc.)
*across all alumni, parents, and friends
Admin Rights Process
Complete Admin Rights
Request form
Complete Statement of
Responsible Use & obtain
access to training community
For content and email only,
complete Quick-Start Training
(21 minute videos)
For other features, complete
additional training
Obtain privileges
Available Training
Resources
myNotreDame Training
Community • Written documentation
• Video training
• Live training request form
• Policies
ClubHub • Image library
• Best practices
• Shared ideas
• Eventual home of class and other
affinity group leaders, as well as
Training Community
Involve your Help Desk staff (they understand user frustrations, training
site and technical documentation would have been better)
Create a path for “repeat” trainees
Focus on basic training videos before launch
Lower barriers to entry (quick-start videos, printable step-by-step guides)
Make payment gateway training part of admin rights process