Notes managerial communication mod 5 interviews mba 1st sem by babasab patil (karrisatte)

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Transcript of Notes managerial communication mod 5 interviews mba 1st sem by babasab patil (karrisatte)

  • Managerial Communication: Module: 5 Interviews

    Babasabpatilfreepptmba.com Page 1

    Managerial Communication: Module: 5 Interviews

    Interview:

    An interview is a conversation between two or more people where questions are asked by the interviewer to

    elicit facts or statements from the interviewee

    Interviews are a standard part of journalism and media reporting, but are also employed in many other

    situations, including qualitative research

    a meeting of people face to face, especially for consultation

    A formal meeting in person, especially one arranged for the assessment of the qualifications of an applicant

    A conversation, such as one conducted by a reporter, in which facts or statements are elicited from another.

    Types of interviews

    Appraisal interview

    Grievance interview

    Promotion interview

    Panel interview

    Reprimand interview

    Problem interview

    Exit interview

    Stress interview

    Promotion Interview:

    Persons due for promotion are interviewed

    It is informal & serves as induction into a new team with new responsibilities.

    Clarifications about nature of duties & responsibilities & expectations are discussed.

    Grievance Interview:

    A grievance is a complaint against some injustice

    HR personnel conducts interview with individual having complaints

    Employee is given opportunity to speak & state his point of view

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    Efforts are made to correct any injustice

    Interviewer needs lot of patience & empathy to listen to problems.

    Appraisal Interview:

    A Method of Periodical assessment of employees

    Annual appraisal Interview is best method of judging the employees attitudes

    It is face to face & confidential talk

    It is more of discussion

    An opportunity to employee(Subordinate) & interviewer(Superior) to discuss several issues like Career

    development, training needs, job enrichment & opportunities for promotion.

    Problem Interview:

    A problem interview is a meeting with a problem employee

    An employee whose performance is unsatisfactory in spite of warning represents a problem

    Interview results in giving out solution

    Reasons for employee poor performance like ill health, lack of training or job dissatisfaction can be sorted

    out

    This is done through proper counseling

    Interviewer needs persuasion & negotiating skills

    Reprimand Interview:

    A reprimand is a warning

    It is given after efforts have been made to correct the employees work & behavior

    Employees are made understood that his performance is not satisfactory

    This interview is conducted only after employees explanation are unacceptable

    Exit Interview:

    An exit interview is given to the employee who has resigned

    By this interview organisation finds out reason for employees resignation

    Any misunderstanding or any reason can be traced & opportunity to arrange for

    Every organisation has to maintain good relations with past employees which affects the public image

    Employees feedback & his opinion is collected

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    All the details related to his personal records like salary balance, leavebenefits, PF, Group insurance is

    informed.

    Stress Interview:

    This interview puts the candidate into difficult situations in order to test his/herstress.

    This will help to know whether candidate is ready to face difficult situations &how is he handling those

    situations.

    This interview checks qualities like courage, tact, cool temper & self command

    Rapid fire questions on several topics, cross questioning, Arguing, creatingstressful situations etc are the

    methods used

    At the candidate is supposed to be informed that it was a stress interview

    Panel Interview:

    They includes three or four persons who interview the candidate

    They belong to different fields of expertise.

    Assessment is made together using rating scales

    Candidate has to communicate & respond for whole panel

    How to Prepare for interview:

    Stage 1 - Preparation

    Re-read your resume.

    Prepare questions to ask and to be asked

    Work out clothes to wear

    Rehearse interview

    Anticipate the obvious questions during the interview

    Work out a strategy for dealing with stress

    Read vacancy details, employer's literature - what they are and what they want

    Know where the interview will take place

    Stage 2 - First Impressions Count

    Arrive in good time

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    Make a good entrance

    Body language - handshake, posture, eye contact

    Smile

    Stage 3 - The Interview

    Be yourself

    Be honest

    Be prepared to talk - but not too much

    Don't be afraid to ask for clarification

    Illustrate your answers with examples

    Be ready to sell yourself

    Be interesting

    Stage 4 - The Final Stage

    Know when the interview is over - read employer's body language

    Thank him/her for his/her time

    Learn from the experience - ask for feedback if necessary

    Questions You May Wish To Ask

    What do I need to do before an interview?

    Give yourself plenty of time to:

    research the role and the organisation;

    think about how well your experience, interests and skills fit the job and the organisation;

    research current affairs and trends in your job sector;

    find out what the prospective employer is actually looking for;

    anticipate questions you might be asked, then prepare answers to these questions;

    find out what form the interview will take, e.g. single, panel, group etc.

    You should also:

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    plan the day of the interview, especially your journey with an aim to arrive ten minutes early. Take

    money in case you need to take a taxi or bus unexpectedly; carry an A-Z street map or put the

    postcode of the organisation into Google maps on your mobile to prevent getting lost;

    decide what you will wear and set it out the night before. Suits and business wear are the best option

    with comfortable, polished shoes;

    get an early night - we all perform better when fully awake.

    How do I make a good impression at a job interview?

    Stand out for all the right reasons by ensuring you:

    arrive on time or better still early;

    are organised. Take your application letter, CV and examples of work (if appropriate) with you;

    listen carefully to questions and answer them concisely;

    highlight your best attributes in the interview. Before you go, think about what you want the

    interviewer to know about you (in relation to the job) during the interviewing process;

    pay attention to the way you communicate. There's evidence to suggest that non-verbal

    communication overpowers verbal communication so if you describe yourself as confident and

    outgoing but speak inaudibly and avoid eye contact, the interviewer will read the latter as indicating

    a lack of confidence and disregard what you said about being confident;

    practise anything you're concerned about. This could be saying your answers aloud, which builds

    confidence in hearing yourself speak, or having a trial run of the journey to the interview.

    What techniques can I use to control my nerves?

    In interviews, nerves can make you forget to do simple things such as smile and listen, which can result in

    being thought of as unfriendly or inattentive. You're more likely to be nervous if you're inadequately

    prepared so as well as following our advice above, you should:

    give yourself time to think about what unique qualities you will bring to the job/organisation;

    think of practical examples to demonstrate what you have achieved and draw upon all aspects of

    your working, educational and social life;

    write notes and take these along to the interview;

    use cues in your notes to highlight examples that you want to draw upon, such as 'cricket team',

    'course representative', 'sales job';

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    be aware of the structure of the interview. Interviews often begin with topics that are easier to answer

    because you need less time to think, such as 'tell us about your studies at university';

    pause before answering a difficult question in order to give yourself time to think;

    use positive language, as interviewers will be assessing your motivation and enthusiasm;

    ask for clarification if, at first, you're unsure of what the question means;

    breathe.

    Where can I practise my interview skills?

    Your university careers and employability service is likely to provide practice interview sessions.

    Alternatively, you could:

    practise your answers (to anticipated questions) with someone you trust and seek feedback but don't

    be overly self-critical;

    use non-job interviews as opportunities to practise and monitor your interview skills, e.g. discussions

    with your tutor, doctor