NoteTaking/Grievances

GettingtoKnowYou

• Find10thingsyouhaveincommonwithyourfellowShopStewards

•Nothingaboutwork,nobodypartsorclothingexamplesallowed!

DecipheringaNote

TakingInventory

•Acriticallookatnotetakingskills

KnowYourPurpose

• Audience: whoyouarewritingto– allpossiblereaders

• Purpose: whyyouarewriting– toinform,persuade,entertain?

• Format: howyouwillwriteit– thestyle(report,letter,list,poem,article,shortstory,etc.)

• Tone: howyouwantittosoundtoyourreaders–(formal/informal,personal/impersonal)

• Grocerylist• Loveletter• Essay• Incidentreport

Before,DuringandAfter

• Whatcouldyoudobeforeameetingtoprepare?• Whatcouldyoubedoingduringameeting?• Whatcouldyoubedoingafterameeting?

TestYourSkills1

• https://vimeo.com/106011256

PointstoTrack

TitleYourNotes

• Meeting:MarieGomezdisciplinemeeting• Date:Oct2,2015• Time:11:30am• Place:MapleBranch,boardroom• NoteTaker:EdLee

Attendance

• Meeting:MarieGomezdisciplinemeeting• Date:Oct2,2015• Time:11:30am• Place:MapleBranch,boardroom• NoteTaker:EdLee• InAttendance;• JuneSmith– companyCEO• SvenVonErk – companyHR• Richardo Marino– manager• MarieGomez– member• EdLee– ShopSteward• CarolRoy– unionrep

GettingRidofExtraWords

• Theperfectsentence;

• has3words• hasnomorethan7words

ForgettheRules!

• ENOUGH

• BEHAVIOUR

• BACKGROUND

• IMPORTANT

• MANAGEMENT

• MEETING

ForgettheRules!

• OBSERVATION

• DISCUSSION

• REQUIRMENT

• UNDERSTANDING

• ACKNOWLEDGE

• RESPOND

Removesomewords

• Karenenteredthedelidepartmentat11amrightaftershesawtheManagerleave.

• RaymondenteredthelunchroomonhisbreakandthemanagerfollowedhiminaskingtoseethereceiptforthefoodRaymondwascarrying.

• TaowantstotakehisholidaysinDecemberwhichisabusytimeattheplantbuthehasseniorityoverMaryandshewasgiventimeoffinDecember,thesameweekTaowantstobeoff.

• ManagementsaysDennywaslatetodayandthathe’sbeenwarnedthreetimesinthepastweeknottobelate,themanageryelledatDennysayingheknowshecan’tbelateandhehasbeenwarnedtoomanytimesaboutitinthepast.

SpellingDoesn’tCount!

• Icnduo't bvleiee taht Iculod aulaclty uesdtannrd waht Iwasrdnaieg.Unisg theicndeblire pweor ofthehmuan mnid,aocdcrnigtorseecrah atCmabrigde Uinervtisy,itdseno't mttaer inwaht oderrthelterets inawrod are,theolny irpoamtnt tihng istaht thefrsitandlsat ltteer beintherhgit pclae.Therset canbeataotl mses andyoucansitll raed itwhoutit apboerlm.Tihs isbucseae thehuamnmnid deos notraed ervey ltteer byistlef,butthewrod asawlohe.Aaznmig,huh?Yaeh andIawlyas tghhuot slelinpg wasipmorantt!Seeifyuor fdreins canraed tihs too.

SpellingDoesn’tCount!ExcepttoYou

• Avheclie epxledod ataplocie cehckipont neartheUNhaduqertaresinBagahdd onMnoday kilinlg thebmober andanIrqai polcie offceir• Bigccunoil taxineesacrs tihs yaer hvae seezueqd theinmcoes ofmnay pneosenirs• Adootcr hasaimttded themagltheuansr ofatageene ceacnr pintaetwhodeid aetfr ahatospil durg blender

Shortcuts

• useadashformissedwords• use“g”insteadof“ing”• circleimportantwords• leavesomespace– youmayneedtofillsomethinginorcorrectitlater• don’terasemistakes,justputalinethroughthem– youdon’twanttobeaccusedofalteringevidence• drawpicturesordiagramsifithelpsmakeitmoreclear

BetterNotesMeansBetterListening

• https://www.youtube.com/watch?v=cSohjlYQI2A

MoreThanWords

• Sarcasm,yelling,interrupting,threateningandbadgeringthroughrepetitionareverbalintimidationtacticsthatshouldbenoted.• Beingshockedorsurprisedisnotgoingtohelpamemberkeeptheirjob,butrecordingthemanager’spoorchoiceofwordsmay.• Aconciliatorytonewillalsoalertyoutothepossibilitythatmanagementwantsthemattertoberesolvedcalmlyandquickly.• Notingthetoneofthepersonbeingdisciplinedisalsoimportant.Isthepersonforthcomingwithinformation?Dotheytakeresponsibilityfortheiractions?Dotheyadmittothechargesandapologize?• Allofthesefactorsaretakenseriouslyatarbitration.

BodyLanguage

• Doesthebodylanguagematchthewords?

Evidence

• props,documents,schedules,letters,etc.

Don’tMakeLifeMoreDifficult!

• Aresearchteamproceededtowardtheapexofanaturalgeologicprotuberance,thepurposeoftheirexpeditionbeingtheprocurementofasampleoffluidhydrideofoxygeninalargevessel,theexactsizeofwhichwasunspecified.Onememberoftheteamprecipitatelydescended,sustainingseverefracturaldamagetotheuppercranialportionofhisanatomicalstructure.Subsequently,thesecondmemberoftheteamperformedaself-rotationaltranslationorientedinthedirectiontakenbythefirstmember.

• Complicationsaroseduringaninvestigationofdietaryinfluence:oneresearcherwasunabletoassimilateadiposetissueandanotherwasunabletoconsumetissueconsistingchieflyofmusclefiber.Byreciprocalarrangementbetweenthetworesearchers,totalconsumptionoftheviandsunderconsiderationwasachieved,thisleavingtheoriginalcontaineroftheviandsdevoidofcontents.

• Ayoungmalehumanwassituatedneartheintersectionoftwosupportingstructuralelementsatrightanglestoeachother:saidsubjectwasinvolvediningestingasaccharinecompositionpreparedinconjunctionwiththeritualobservanceofanannualfixed-dayreligiousfestival.Insertionintothesaccharinecompositionoftheopposabledigitofhisforelimbwasfollowedbyremovalofadrupeofgenusprune.Subsequentlythesubjectmadeadeclarativestatementregardingthehighqualityofhischaracterasayoungmalehuman.

• Atriumvirateofmarinerodentstotallydevoidofophthalmicacuitywereobservedinastateofrapidlocomotioninpursuitofanagriculturalist'smaritaladjunct.Saidadjunctthenperformedtriplecaudectomy utilizinganacutelyhonedbladedinstrumentgenerallyusedforthesubdivisionofedibletissue.

• Afemaleofthespecieshomosapienswasthepossessorofasmallimmatureruminantofthegenusovis,theoutermostcoveringofwhichreflectedallwavelengthsofvisiblelightwithaluminosityequaltothatmassofnaturallyoccurringmicroscopicallycrystallinewater.RegardlessofthetranslationalpathwaychosenbytheHomoSapien,theprobabilitywasthattheaforementionedruminantwouldselectthesamepathway.

• Ahumanfemale,extremelycaptiousandgiventoopposedbehavior,wasquestionedastothedynamicstateofhercultivatedtractoflandusedforproductionofvarioustypesofflora.Thetractcomponentswereenumeratedasargentoustone-producingagents,ararespeciesofoceanicgrowthandpulchritudinousyoungfemalessituatedinalinearorientation.

TestYourSkills2

• What’syourbeststory?

TRUEORFALSE?

• Themostimportantfactortothinkaboutwhenwritingisyouraudience.• Wonwordinthissentenceismispelled.• Thebiggestfactorcontributingtoimprovingyourhandwritingisyourdesiretodoso.• Thisisanincompletesentence.• Allyournotesasashopstewardshouldbeformal.• Notetakingisaprocess,notanisolatedact.• “Whathappened?”isanexampleofaprobingquestion.

TRUEORFALSE?

• Paraphrasingandreflectingfeelingsaretwoeffectivelisteningtechniques.

• Alonger,moredetailedwitnessstatementisbetterthanashort,paraphrasedone.

• Whenyoureplaceaperson’snamewithapronoun(likehe,she,they,etc.),itisimportantthatyourreaderknowswhoyouarereferringto.

• Duringadisciplinarymeetingitisnotimportanttonotethetoneofthepersonbeingdisciplined.

• Poornotetakersusediagramstotrytomakeinformationclearer.

• Itisphysicallymoredifficulttotakenoteswhenyouareupsetthanwhenyouarecalm.

• Ifuusemuabrrev umaynt beabletord themlater,andyr messmaybeconf.

ConsiderThis…

• Afewtipstonoteregardingdisciplinemeetings

TestYourSkills3

• Step1- Stewardinvestigatesproblembroughtbyamember.

• Step2- Stewarddecidesifproblemisagrievanceorcomplaint.

• Step3- Stewardattemptstoverballyresolvegrievancewithsupervisor.

HowDidTheySayIt?

• I didn'tsayhestolethemoney.• Ididn't sayhestolethemoney.• Ididn'tsay hestolethemoney.• Ididn'tsayhe stolethemoney.• Ididn'tsayhestole themoney.• Ididn'tsayhestolethemoney.• Ididn'tsayhestolethemoney

FactorOpinion?

• (1)EmployerrulesatSyd’sSandwichEmporiumspecifythatemployeesbeneatandwell-groomedatalltimes.(2)BillJonescamebackfromvacationwithashortcutbeard.(3)WhenBill’ssupervisor,LloydHill,sawthebeard,hetoldBillthathelookedlike“astreetperson.”(4)Thisisaninsultingcomment,butLloydlikestoinsultpeople.(5)Itmakeshimfeellikeabigman.(6)AccordingtotwoofBill’sco-workers,LloydverballywarnedBillthreetimesthatweekto“getridofthebeard.”(7)TheythoughtthatBill’sbeardlookedneatbecauseitwasshort.(8)TheyagreedthatLloydlikestocausetrouble.(9)OnFriday,LloydsuspendedBillfor10workingdays.(10)Bill’swifetookadigitalphotoofhimwhenhegothomeonFridayafterhewassuspended.

TestYourSkills4

• https://www.youtube.com/watch?v=6YSUIQwiNRM&list=PL-bTaZrTDhtbhxgS59t4HzwCnq2iIYMgV&index=10

WhatisaGrievance?

• https://www.youtube.com/watch?v=vgYUToBBEns

ShopStewardSuccesses

• Tellmeaboutatimeyouwereabletoresolveaproblem.• Haveyoueverneededyourunion’shelpatwork?• DoyouhaveanexampleofsomethingyoudidasaStewardthatyou’reproudof?Braggingallowed!

What’sinYourCBA?

• Isthereagrievanceprocedure?

• Howmanystepsisit?

• Explainthesteps.

• Whatarethetimelinesassociatedwitheachstep?

WhoDoesWhat?• Whoisresponsibleforhiring?• Whoisresponsiblefortraining?• Whoshouldfollowupwithnewmemberstomakesuretheyknowwhatthey’redoing?• Whoshoulddelegateduties?• Whoshouldwarnmembersthattheirworkisnotmeetingexpectations?• Whogivesaverbalwarning?• Whowillgiveawrittendiscipline?• Whocansuspendamember?• Whocanfireamember?

WhereDoestheInvestigationStart?

• Whatisthedifferencebetweenaformalandinformalinvestigation?• Whendoesaninformalinvestigationbegin?• Whatshouldyoudo?• Whendoesaformalinvestigationbegin?

WhatWorksforYou?

• YourcolleaguementionssomethingatbreakthatcouldbeinviolationoftheCBA.

• YouarecalledintotheManager’sofficebecauseamemberhasbeenlate3daysinarowfortheirshift.

GrievanceForm

• UFCWLOCAL832GRIEVANCEINVESTIGATIONINTERVIEWSHEET

• Date/Time:_________________Unit/Workplace:________________________

• Nameofsteward:____________________________________________________

• Interviewee(Name/JobTitle):___________________________________________

• Phone#/Address:____________________________________________________

InterviewTips

• Introduceyourself,yourrole,statethepurposeoftheinvestigationinterview• Stressconfidentiality—reassurethemit’sokayforthemtospeakwithyou• Getthepersontalking(“Tellmeinyourownwordswhathappened”)• Writedownorsummarizeeverything• Suspendyourjudgment—keepanopenmind• Answerthe6W’s—pressfordetails• Probeforfacts,notopinions.Reconcileconflictinginformation• Paraphraseandreviewinformation(“Youtoldmethat…”)• Reflectfeelings(“Youseemreallyangry…”)• Tellthemwhathappensnext

AwarenessTest

• https://www.youtube.com/watch?v=Ahg6qcgoay4

Seniority

• SeniorityisoneofthemostimportantelementsofanyCBA.

HowThingsEscalate

• EveryonestoppedtalkingwhenIcameintothelunchroom

• Myperformanceisbeingquestioned

• Co-workerdoesn’tlikethedecisionImade

• Thepatientwasextremelyrude

WhoDoneIt?

• https://www.youtube.com/watch?v=ubNF9QNEQLA

GatheralltheFacts

• Yourperceptioncanbeinfluencedbythingsaroundyou.

• Ifyoudon’tlikesomeone,itmightbemoredifficulttolistentothem.

• RememberyoudefendtheCBA!

AvoidTriggerWords

• Itisalwaysbettertosolveadisputebeforehavingtofileagrievance.• Agrievancecantakealongtimetoresolve.• Ifyoudeveloparespectfulrelationshipwithmanagementyoumaybeabletohelpmembersquicker.

AskingtheRightQuestions

• Who• What• Where• When• Why• Want

FindingtheFactsPartTimeEmployee• "ItwasbusywhenIwaswalkingpastthedoorsandheardsomeyelling.ThenIsawaladyquicklywalkout,staringattheexit.ButasIwasapproachingthedoorsIfiguredsomethingweirdwasgoingonbecausetheguysinthatdepartmentkeepdoingpracticaljokeslikegettingbucketsofsteamandshelfstretchers.EvenafterlsawtheladyrunoutIkeptgoing…Ididn'twantwhathappenedtohertohappentome."

FullTimeEmployee• "It’sreallytoughwhenyouhirepeoplewhohaveanaturaldislikeforeachotherandwon'tletitgo.TheseguysgotintoanargumentinthebackroomaboutsomestupidfilmanditlookedliketheyweregettingseriouswhenItoldthemtostopit.WhatreallysuckedwasthatacustomerhadjustcomeintothebackroomforsomethingasIwasgettingthingsundercontrol."

Manager• "AllIknowisthatthiscustomerwasveryembarrassedafterwalkinginonthreeguysscreamingateachotherandwasespeciallyupsetafteraskingaquestionandbeingtoldtoshutup.LuckyIfoundoutaboutit- shewasjustleavingwhenIheardhersaytothecashierthatshe'foundmorethanwhatshewaslookingfor'.Someoneisgoingtogetitandit’snotgoingtobeme."

MakingYourPoint

• "Well,youknow,wesortofinterviewedtheemployeesthatsawtheincident,Imean,andthey,kindofliketoldus,thatitwasnotwhattheyexpected,andthatoneofthethingstheylikechangedwasthewayitwashandled,youknow?"

ExaggeratingandEscalating

• “Ican’tbelievethishappenedagain.It’sawful.Youknewitwasabsolutelyimperativethattheorderbesentinby9amorwewouldn’treceivethespecials.Someonemustpayforthismistakeandit’syourfaultsoit’stheendofthelineforyou.Theleastyoucouldhavedonewastogivemeacalltosayyoudidn’tthinkthingswentwell…mostpeoplehavethatmuchcommonsense.”

GrievanceorComplaint?

• Theworkstationsoftwomembersareclosetoawindow.Theyareconstantlyarguingoverwhetherit’stoohotortoocoldandalwaysopeningandclosingthewindow.

• YounoticethatKimNgstaysintheshopwhentherestofthedepartmentleavestogohome.Afterthishashappenedfourtimes,youtalktoKim.Sheexplainsthathersupervisortoldhertostaylateeachdaytodoextraworkorshe’llbefired.Kimisveryshyandfrightened.

• ThesupervisortellsChristinetwicethatsheshouldn’tchewgumandblowbubbleswhenshe’sfillinginatthereceptiondeskduringthenoonhour.Shealsotellsherthatthenexttimesheiswarnedshewillbeleftinherclericalrole.ChristinetellstheStewardthatthesupervisoristreatingherunjustly.

• Thesanitationcrewatalocaltanneryhasbeentoldthatthecompanywillnolongerprovidefreeoverallstothemastheyhaveforyears.Nonoticewasprovidedtoeithertheemployeesortheunion.

• Agroupofworkerswhomakeoutdoorservicecallsinsub-zeroweathercometoyoutocomplainaboutthecompanyissueparkas.Theyarguethattheyarenotwarmenough.Theagreementisonlyspecificabouttoolallowances.

• Thedoorline(about10workers)comestoyou.Thenewqualitycontrolprocedureis“gettingontheirnerves.”Theinspectorsarealwayscombingthroughtheirproduction.“Ifitisnottheinspectors,itistheforepersonthatkeepscheckingonus.”Theywanttofileagrievance.

• Iristurnsoffhermachinetofixaloosewire.Hersupervisorcomesovertoheranddemandsthatsheturnhermachineon.“Youcanfixitwhileitisrunning.Youareholdingupproduction.”Sherefusestoturnitbackon,andthesupervisortellshertogohome.

• Employerrulesspecifythatemployeesbeneatandpersonallywell-groomedatalltimes.BillJonescamebackfromvacationwithashortcutbeard.Overaperiodofaweek,thesupervisorverballywarnedhimthreetimesto“getridofthebeard.”OnFriday,thesupervisorgotfedupwithBillandsuspendedhimfor10workingdays.

• Aworkercomplainsthatanewsupplypersonleavessuppliestoofarfromherworkstation.Shehasaskedthesupplypersontobringthesuppliescloser,butthesupplypersonkeepsignoringher.Theworkercomplainsthatthenewpersoniscostinghertimeandmoney.Shewantstofileagrievanceagainstthesupplyperson.

• Asupervisorasksaworkertodosomeovertimework.Theworkerasks,“Can’tyougetsomeoneelse?I’vemadeplanstonight!”Thesupervisorsays,“I’mnotgoingtoarguewithyou.Youneverdoyourshareofovertime.Youaresuspendedfortherestoftheweek.”Theworkerwantstofileagrievance.

TrueorFalse?

• Stewardsdecidewhetherornottofileagrievance.• DutyofFairRepresentationmeanseverygrievancefiledmustgotoarbitration.• SometimestheUnionwillsettleordropagrievanceevenwhenitisclearlyagainstthecollectiveagreement.• StewardsplayaroleintheUnion’sdutyoffairrepresentation.• Unionsoccasionallytreatmemberswithinoneunitdifferently.

• SometimesaStewardwillhaveadifficulttimerepresentingaproblemmember.• DutyofFairRepresentationappliestonegotiatingthecontractandadministeringit.• AllgrievancesmustbefiledthroughtheLabourBoard.• Youcanfileagrievanceatanytimeafterthebreachhasoccurred.

• IfyouareinameetingwithManagementandamemberyouarefirstandforemostanEmployee• StewardsareequaltoManagement,notsubordinate.• SometimesManagementwilltrytopunishyoufortheworkyoudoasaSteward.• AllStewardactionisprotectedbytheUnion’simmunity.• Sometimesthingscangetheatedinameetingwithmanagement.

StepsForWinning

• Investigate• Completethefile• Collectthefacts• WritetheGrievance• KnowtheRelevantLegislation• PresenttoManagement• KnowtheCBA• SharewithRep

Resources

• CANANEMPLOYERFILEAGRIEVANCEAGAINSTAUNION?• HOWISGENERALHOLIDAYPAYCALCULATED?• DOESEVERYCOLLECTIVEAGREEMENTHAVETOPROVIDEFORAGRIEVANCEPROCEDURE?• WHATARETHEGENERALHOLIDAYSINMANITOBA?• WHATIFTHEUNIONANDTHEEMPLOYERCANNOTSETTLEAGRIEVANCE?• DOEMPLOYERSNEEDTOPROVIDETRANSPORTATIONTOORFROMWORK?• CANEMPLOYEESBANKOVERTIMEANDTAKETIMEOFFLATER?• CANTHEBOARDAUTOMATICALLYCERTIFYTHEUNIONWITHOUTCONDUCTINGAREPRESENTATIONVOTE?

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