NORTHERN CALIFORNIA EMERGENCY MEDICAL ... NORTHERN CALIFORNIA EMERGENCY MEDICAL SERVICES CONTINUITY...

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Transcript of NORTHERN CALIFORNIA EMERGENCY MEDICAL ... NORTHERN CALIFORNIA EMERGENCY MEDICAL SERVICES CONTINUITY...

  • NORTHERN CALIFORNIA

    EMERGENCY MEDICAL SERVICES

    CONTINUITY OF OPERATIONS PLAN

    (COOP)

    ** DOCUMENT CLASSIFICATION NOTICE **

    The information in this document, while not confidential, is sensitive in nature. Therefore, it may

    not be distributed to or discussed with anyone outside of Nor-Cal EMS without the authorization of

    Nor-Cal EMS or any individual authorized to grant permission on his or her behalf. Functional plans

    that outline specific emergency response operations and procedures are exempt from public

    disclosure in accordance with ORS 192.501.

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    NORHTERN CALIFORNIA EMERGENCY MEDICAL SERVICES

    CONTINUITY OF OPERATIONS PLAN

    APPROVALS

    This Continuity of Operations Plan (COOP) was prepared by Nor-Cal EMS to develop, implement and maintain a viable COOP capability. This COOP complies with applicable internal agency policies, state and local regulations and supports recommendations provided by the Federal Emergency Management Agency. This COOP has been distributed internally within Nor-Cal EMS and with external agencies that may be affected by its implementation.

    Approved: ____________________________ Date ____________ CEO Dan Spiess Approved: ____________________________ Date ____________ Board Chair Denny Bungarz Approved: ____________________________ Date ____________ Medical Director Dr. Eric M. Rudnick

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    NORHTERN CALIFORNIA EMERGENCY MEDICAL SERVICES

    CONTINUITY OF OPERATIONS PLAN

    TABLE OF CONTENTS Page

    1. EXECUTIVE SUMMARY 5 2. INTRODUCTION 1

    A. Purpose 6 B. Applicability and Scope 7 C. Policy 7 D. Objectives 7 E. Assumptions 8

    3. AUTHORITIES AND REFERENCES 9 A. Authorities 9 B. References 9 4. CRITICAL BUSINESS FUNCTIONS 10 5. CONCEPT OF OPERATIONS (CONOPS) 10

    A. Planning Scenarios 10 B. COOP Execution 12 C. COOP Team 12 D. Time-phased COOP Implementation 12 Phase 1 – Activation and Relocation 13 Phase 2 – Alternate Operations 14 Phase 3 – Reconstitution 15 E. Notification and Alert 15 F. Delegation of Authority and Orders of Succession 15

    6. RESPONSIBILITIES AND PROCEDURES 16 A. Responsibilities 16 B. Procedures 17 7. ADMINISTRATION AND LOGISTICS 19 A. Alternate Facility 19

    B. Vital Records, Equipment and Systems 19 C. Interoperable Communications 19 D. Resource Management 19 E. Employee Support 20

    8. COOP MAINTENANCE 20 9. COOP CERTIFICATION 20

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    APPENDICES Glossary 21 Form A. COOP Response Team 25 Form B. Prioritized Listing of Essential Functions 26 Form C. Personnel Contact List (Rapid Recall List) 27 Form D. Delegation of Authority 28 Form E. Orders of Succession 29

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    NORHTERN CALIFORNIA EMERGENCY MEDICAL SERVICES CONTINUITY OF OPERATIONS PLAN

    1. EXECUTIVE SUMMARY

    The mission of Northern California Emergency Medical Services (Nor Cal EMS) is to provide

    leadership and excellence in emergency medical services in partnership with our

    community. Nor-Cal EMS is to be prepared, to the greatest extent possible, to support our

    partner counties in all-hazard disasters and unusual events. Northern California EMS has

    become increasingly aware of events that could interrupt or potentially destroy its ability to

    effectively perform essential functions in the current location. Nor-Cal EMS determined that

    it should develop and maintain a Continuity of Operations (COOP) Plan. COOP planning is

    designed to develop and maintain a program that preserves, maintains and reconstitutes

    Nor-Cal EMS ability to function effectively in real or potential events.

    The Nor-Cal EMS COOP Plan includes a Concept of Operations that details three distinct

    phases of a COOP event.

    • Phase I is the recognition of a COOP event and the activation of the plan. This

    activation may include relocation of staff and resources in order to accomplish those

    tasks determined to be mission essential.

    • Phase II of the COOP Plan provides for the ongoing provision of mission essential

    functions until the COOP event is complete.

    • Phase III is the reconstitution phase that allows Nor-Cal EMS to return to normal

    operations in a systematic manner.

    Each phase in the plan is supported through a rigorous and detailed analysis of the

    operational requirements to execute that phase. The COOP Plan also includes supporting

    appendices that provide operational checklists, communication protocols, decision matrices,

    and alternate facility details.

    The COOP Plan ensures the continuation of the mission essential functions and the ability

    to keep Nor-Cal EMS operational at any location. The objectives of this plan are to allow

    Nor-Cal EMS to provide support to our partner counties by reducing disruption of operations;

    protecting essential equipment, records, and other assets; minimizing damage; providing

    organizational and operational stability; facilitating decision making during an emergency;

    and achieving an orderly recovery. While there many other important functions that Nor-Cal

    EMS performs, this plan only covers those that are mission and time critical.

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    2. INTRODUCTION

    Nor-Cal EMS has essential functions that must be performed, or rapidly and efficiently resumed, in an emergency. While the impact of an emergency cannot be predicted, planning for operations under such conditions can mitigate the impact of the emergency on our people, our facilities and our mission. To that end, Nor-Cal EMS has prepared a Continuity of Operations Plan (COOP). This COOP establishes policy and guidance to ensure the execution of the essential functions for Nor-Cal EMS in the event that an emergency at the agency or in its service area threatens or incapacitates operations, and/or requires the relocation of selected personnel and functions. COOP planning is a good business practice and is part of the fundamental mission of all agencies as responsible and reliable public\private agencies. The changing threat environment and recent emergencies have shifted awareness to the need for COOP capabilities that enable agencies to continue their essential functions across a broad spectrum of emergencies.

    A. Purpose

    The capability to prepare for, respond to and recover from emergencies affecting Nor-Cal EMS’s operations is dependent upon the proficiency and well being of its employees and the clarity of its leadership. To ensure the capability to support employees and contractors, system users, emergency responders, local and regional emergency management agencies, and the general public during emergencies, Nor-Cal EMS has adopted this COOP.

    This COOP describes how Nor-Cal EMS will sustain the capability to perform essential functions during and after a disruption in internal operations whether caused by severe weather, other natural or man-made disasters, or malevolent attack. This COOP ensures that Nor-Cal EMS:

    • has the capability to implement the COOP both with and without warning;

    • is able to perform essential functions no later than 12 hours after activation of the COOP;

    • is able to maintain essential functions for up to 30 days (90 days in a pandemic influenza scenario);

    • conducts regularly scheduled testing, training and exercising of agency personnel, equipment, systems, processes and procedures used to support the agency during a COOP event;

    • provides for a regular risk analysis of current alternate operating facilities;

    • plans the location of alternate facilities in areas where the ability to initiate, maintain and terminate continuity operations is maximized;

    • develops standard operating procedures which enable the performance of essential functions; and

    • promotes the development, maintenance and annual review of agency COOP capabilities.

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    This COOP supports the performance of essential functions from alternate (continuity) locations (due to the primary facility becoming unusable for long or short periods of time) and also provides for continuity of management and decision-making, in the event that senior management or technical personnel are unavailable, inaccessible, or lost to the organization.

    B. Applicability and Scope

    The COOP is applicable to Nor-Cal EMS partners and personnel. This COOP describes the actions that shall be taken to activate a viable COOP capability within 12 hours of an emergency event, and to sustain that capability for up to 30 days. The COOP can be activated during business and non-business hours, both with and without warning. The COOP covers all facilities, systems, and buildings operated or maintained by Nor-Cal EMS. The COOP supports the performance of essential functions from an alternate (continuity) location(s) (due to the primary facility becoming unusa