North Tyneside

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Parking and Enforcement

Annual Report01 April 2009 31 March 2010

(A report detailing year in retrospect)

September 2010


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Table of Contents

1.0 BACKGROUND 4

2.0 PARKING POLICY AND RESTRICTIONS 5

3.0 NORTH TYNESIDES PARKING PROFILE 8

4.0 THE ENFORCEMENT OF PARKING ENFORCEMENT 28

5.0 FINANCIAL PERFORMANCE 32

6.0 STATISTICAL PERFORMANCE 34

7.0 MAJOR PARKING INITIATIVES IMPLEMENTED 36


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1.0 BACKGROUND

1.1 The Road Traffic Act 1991 introduced the concept of local authorities undertakingenforcement of parking management schemes. This system was called Decriminalised

Parking Enforcement. Parking offences became contraventions and parkingattendants employed by the relevant Local Authority, issued [civil] Penalty ChargeNotices where previously traffic wardens employed by police, undertook theenforcement and issued [criminal] Fixed Penalty Notices.

1.2 North Tyneside Council was designated a Decriminalised Parking Authority by Ordermade under the Road Traffic Act 1991, and has been undertaking civil enforcement ofparking and waiting restrictions since June 2007.

1.3 The subsequent introduction of the parking related sections of Part 6 of the TrafficManagement Act 2004 on 31st March 2008 changed the legal framework. It widened

the scope of local authority parking enforcement and harmonised the regulationsapplicable to authorities inside London with those pertaining to authorities outside ofthe Capital. Under the new Act de-criminalised parking enforcement became CivilParking Enforcement, Permitted Parking Areas and Special Parking Areas becameCivil Parking Areas and Special Enforcement Areas and Parking Attendants were re-named Civil Enforcement Officers (CEOs). The legislation also required LocalAuthorities operating Civil Parking Enforcement to publish an Annual Report relating toits parking enforcement role in the interest of transparency.

1.4 This is North Tyneside Councils second annual report, which covers the financial year01 April 2009 31 March 2010 in retrospect. As the report relates to the parking

situation throughout that period, some of the information relating to parking tariffs andpermit charges may no longer apply. Please visit the Parking Control pages of theCouncil website www.northtyneside.gov.uk for current information on these facilities.


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2.0 PARKING POLICY AND RESTRICTIONS

2.1 North Tyneside Council is a partner, along with the other Tyne and Wear districtcouncils and Nexus, of the Local Transport Plan (LTP). The second LTP, covering the

period 2006 to 2011, addresses the Governments priorities for transport, which arereducing congestion and improving sustainable accessibility to jobs and services,improving air quality and reducing road casualties. So whilst economic regeneration isa high level objective, this will be achieved in the context of the Governments transportpriorities.

2.2 The District Annexe for North Tyneside of the Local Transport Plan 2006-2011 stateswith respect to parking that:

"North Tyneside Council will support the vitality and viability of Town Centres andNeighbourhoods by providing, maintaining and managing an appropriate supply of

parking space"

2.3 North Tyneside Transport Strategy Statement:

Implementing travel demand management measures, such as parking restraint, toencourage people to modify their travel behaviour

2.4 The North Tyneside Transport Strategy Statement brings together the main themes ofthe LTP together with other transport related strategies in a single summary documentfor North Tyneside. This recognises the importance of:

Resolving localised parking problems, particularly where demand for parking isgreater than supply due to commuter parking or high levels of car ownership;

Identifying ways of reducing the problems of parked vehicles obstructingpavements;

Effective management of car parking, including appropriate levels of charging intown centres and other important locations throughout the Borough

2.5 The councils policy acknowledges that parking contributes significantly to many of theproblems it seeks to address such as delays to public transport, junction safety andsafety around schools.

2.6 With regards to enforcement operations, the Council has set and continues toappraise;

The optimum level of compliance with parking controls.

The level of enforcement necessary to secure that compliance.

The levels of penalty charges.

The need to effectively resource the operation and to ensure that all parking staffare appropriately trained.


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2.7 The Councils parking control policies are to;

Regulate the use of vehicles in the busiest and most congested areas.

Improve traffic flows.

Improve road safety (for vehicle users and for pedestrians)

Increase and improve pedestrian and cyclist mobility. Encourage public transport usage.

Safeguard the needs and requirements of residents, businesses/ organisations andvisitors.

Regulate and control parking, both on-street and off-street.

Encourage the use of car parks (particularly for longer visits). Provide sufficient short-stay parking facilities to support shops/ commercial

organisations and leisure activities.

Preserve and improve the current infrastructure and general environment.

2.8 Parking restrictions play an important part in helping to achieve the aims of the abovepolicies. Wherever they are located, whether they are prohibitions on parking, or arelimitations as to who may use particular parking spaces, (or limitations as to when theymay be used), there will have been sound reasons for those restrictions having beenintroduced. These will have included reasons such as;

i. To prevent congestion and thereby improve traffic flows,ii. To improve road safety (for both vehicles and pedestrians),iii. To improve the quality and accessibility of public transport,iv. To improve the local environment, or

v. To provide a fair distribution of parking spaces to meet the competing demandsof;

Residents Shops Businesses Pedestrians People with disabilities Visitors Car drivers Delivery drivers Public transport users

Cyclists Motorcyclists

2.9 There are many types of restriction which may be used to achieve these aims, such as;

Stopping or Waiting restrictions (clearways, yellow lines, Schoolrestrictions etc),

Pedestrian Zones Bus Lanes Residents Parking Schemes Restricted Parking Zones

Pay and Display parking


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Parking bays for time limited parking Parking bays for specified users, or for specified purposes (blue badge

holders, bus stops, taxi ranks, motorcycles, loading/ unloading etc)

Most of these are introduced by way of Traffic Regulation Orders and are indicated tomotorists by way of road markings and/ or signage, which has been specificallyapproved for this purpose by the Department for Transport.

2.10 The need to introduce a new restriction or scheme, or for an existing restriction to beremoved or amended, may have been identified by officers of the Council, or it mayhave been suggested by either local residents, the Ward Members representing thoseresidents, or by other interested parties (such as local business groups, transportservice operators, the police or fire service). The merits of each submission and theirpotential impact are considered and the priority for their introduction is assessed. TheCouncil has limited funds available with which to introduce new restrictions and some

schemes (particularly those which require extensive signage) can be far moreexpensive to implement than others. Proposals therefore usually proceed in order ofpriority, as and when the necessary resources are available.

2.11 If a decision to proceed is made, the proposal is consulted upon and new or amendedTraffic Regulation Orders are drawn up and advertised for public comment orobjection. When a proposal for a new restriction is advertised, it is not a done deal.Responses to the advertisement (whether in support of the proposal or against it) willbe considered before a final decision is made on whether or not to implement therestriction. Control over the availability of parking spaces is a key policy instrument inlimiting car trips, and for the time being is the most widely available and readily

accepted method of doing so. Even without control over private parking, strict controlover public parking could have a major impact on travel choices


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3.0 NORTH TYNESIDES PARKING PROFILE

3.1 The borough of North Tyneside has four main centres of which three, North Shields,Wallsend and Whitley Bay, have a wide range of land uses with the centre including

retailers, services and other businesses as well as many residential properties. In allthree some off-street parking is available, including both Council operated and privatelyoperated car parks, but a substantial proportion of parking is on-street bays, often onpartially or wholly residential streets. The parking needs of resident, who are eligiblefor parking permits, must be carefully balanced with those of other users.

3.2 Killingworth town centre was constructed more recently than the other town centresand is focused mainly on retail users; with no residential properties in the town centreitself. The town centre is served by privately owned supermarket-style car parks,which are free to use.

3.3 Smaller centres within the borough such as Longbenton, Benton, Forest Hall andMonkseaton are served mainly by on-street parking.

3.4 The coastal area is considered to be the jewel in the crown of the Borough because ofits natural environment and covers an area from the border with Blyth Valley at StMarys Island down to Tynemouth station and the boundary of the North Shields AAPat the Fish Quay. The importance of the coast is not only recognised in the Borough,but also at a regional level with Whitley Bay named as a tourism destination in theNorth East Region.

3.5 Tynemouth and Cullercoats provide a slightly different tourism offer compared to

Whitley Bay and St Marys Island with a variety of cultural and leisure activities. Thetopography of the coast is predominantly flat with a combination of sandy and rockyforeshore that is of European significance as a wildlife habitat (SPA). The entirecoastline is designated as a Site of Special Scientific Interest (SSSI) for its geologicalimportance and wildlife habitat, which is internationally recognised as a Ramsar site.Tynemouth Priory is not only an iconic building on the landscape, but also a ScheduledAncient Monument, which highlights the heritage of the coast. The coast also boaststhree conservation areas that have all recently been appraised (St Marys, Cullercoatsand Tynemouth). The Spanish City Dome, which sits above Whitley Bay promenade isa Grade II listed building and is currently undergoing regeneration to bring it back intouse and forms part of the ongoing regeneration at Spanish City.

3.6 Parking is provided at 16 off-street (car park) and 4 on-street locations along theforeshore between St Marys Island (Whitley Bay) and Low Lights (North Shields). TheForeshore and Riverside car parks are primarily utilised by leisure visitors, many fromoutside the borough.

3.7 Many of North Tyneside distinct town centres have residential areas nearby, while anumber of the boroughs residential areas adjoin large employment sites. As a resultthere are some residential streets which experience high levels of car parking by non-residents, e.g. for commuting or shopping.


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3.8 North Tyneside currently has around 15,000 residential parking permits issued over 38schemes. The high demand for permits reflects the general urban environment asdescribed above and indeed the fact that the Council does not currently charge forresidential permits or limits the number of permits available to a household.

3.9 Types of parking permits available in North Tyneside.

Resident Permits

If you live in a property that is within a parking permit area and park your vehicle(s) onthe road during the hours of parking restrictions you are eligible to apply for a permit foryour vehicle(s). There is no restriction on the number of permits available to eachhousehold although all the vehicles must be registered to that property.

The permit will have the relevant vehicle registration number printed on it and is not

transferable to other vehicles.

Cost: Free

Resident Permit (Company Car)

If you live in a property that is within a parking permit area and park your vehicle(s) onthe road during the hours of parking restrictions but you are employed in a role thatmeans that you will regularly use a different vehicle (for example, you work in a garageor a car salesroom), you are eligible to apply for one of these permits.

The permit will not have a vehicle registration number printed on it so will betransferable to other vehicles.

Cost: Free

Residents Visitor Permit

There are two different types of permit available for use by residents for their visitors:

1. Annual Permit

If you live in a property that is within a parking permit area and have visitors to yourproperty who will park on the road during the hours of parking restrictions you areeligible to apply for a visitor permit.

The permit does not have a vehicle registration number printed on it as any bona fidevisitor can use it. The visitor permit should be kept by the resident and handed out toany visitors, as and when needed.

Cost: Free


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2. Supplementary Vouchers

Scratchcards vouchers have been introduced to supplement the existing residentsvisitor permits to accommodate family gatherings and social occasions.

Scratchcard vouchers are only valid in Permit Holders Only restrictions; they are notvalid in a metered parking space, even if it includes an exemption for permit holders.

Each voucher will enable the driver to park for a maximum stay of 3 hours. If youintend to stay longer than 3 hours then you can display a second voucher tocommence when the other voucher expires. Vouchers can only be purchased in booksof 10 scratchcards.

Details will be scratched off to show the relevant Day, Month, Date and Time of arrival.

A resident may apply to the Council for resident vouchers on condition that:

The applicant resides at a dwelling within a permit parking zone.

Cost: Vouchers are available in books of 10 x 3 hour scratchcards costing 5 per book.

Permits for Care Home Residents

If you live in a Residential or Car Home within a parking permit area and have visitorswho will park on the road during the hours of parking restrictions you are eligible toapply for a visitor permit.

The permit does not have a vehicle registration number printed on it as any bona fidevisitor can use it. The visitor permit should be kept by the resident and handed out toany visitors, as and when needed.

Only one permit is issued per resident.

Cost: Free

Business Permits

There are two different types of permit available for use by Businesses that occupypremises within a parking permit area:

1. Annual Permit

If your business is based at premises within a permit parking zone, you are eligible toapply for a business-parking permit for that zone. You must be occupying the premisesfor non-residential purposes and applications must be supported by a letter oncompany headed stationery confirming that the vehicle is essential for the operationalneed of the business.


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The vehicle(s) must be either:

A passenger vehicle, constructed or adapted for the carriage of not more thantwelve passengers (excluding the driver), or

A goods carrying vehicle, the overall height of which does not exceed 3.2 metres(10ft ins), the overall length exceed 6.5 metres (21ft 4ins) or maximum gross weightexceed 5 tonnes.

Permits are transferable between essential operational vehicles

The permit is for operational vehicles only and is not for use as a standard parkingpermit for use by staff working at the business. Businesses should always encouragestaff to park away from the main shopping areas to ensure a maximum of kerb space isavailable for potential shoppers and local residents.

Cost: 250.00 per annum


Scratchcards have been introduced to supplement the existing business permit(s),primarily to accommodate delivery vehicles parking for relatively short periods.


Each voucher will enable the driver to park for a maximum stay of 3 hours. Vouchers

can only be purchased in books of 10 scratchcards.

Details will be scratched off to show the relevant Day, Month, Date and Time of arrival.The maximum 3 hour parking permitted period commences from the time of arrival.

A business may apply to the Council for vouchers on condition that:

The business is within the parking permit area.


Community Worker Permits

Individuals working for organisations that provide emergency or urgent health or socialcare cover to patients in the community and who are required to undertake 'on-call'duties are eligible to apply for a Community Worker Parking Permit.

The Permit is an All Zone Permit that will enable the holder to park in any PermitHolder Only space in the borough for a limited period of time when the holder isresponding:

to an urgent or emergency situation; or


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whenever the condition of the patient/client necessitates a home visit.

The Permit must be displayed together with a time clock, which should be set toindicate the time of arrival. The maximum permitted length of stay per visit is 3 hours

with no return within 3 hours i.e. you cannot reset the arrival time once the previousperiod expires.

The Permit must not be used:

in connection with any routine non-emergency 'home visit' or where thepatient/client is able to attend an appointment in person.

parking near or outside hospitals, clinics, health centres, practices or the holdersnormal work base (if parking facilities are required they should be provided by theemployer).

Applications must be supported by an official letter from the NHS Trust, Primary CareTrust or the manager of the practice or organisation the applicant works for to confirmeligibility.


Permits for Churchs and Community Centres

There are two different types of permit available for use by Churchs and CommunityCentres that are within a parking permit but do not have an adjacent off-street parkingfacility:

1. Annual Visitor Permit

This permit is available for operational use of the Church and Community Centre. It isintended to be used by maintenance staff or organisers of events held at thesefacilities. The permit should be held by the Church or Caretaker of the CommunityCentre and handed out when needed.

The permit does not have a vehicle registration number printed on it as it can be usedby any bona fide user considered appropriate by the Church or Community Centre.Itwill allow the driver to park all day in any available Permit Only space or shared use

(metered parking space) bay within the parking permit zone.

Cost: Free


Scratchcards vouchers have been introduced to support additional communityrequirements (e.g. meetings, special events and social occasions) and supplement theexisting visitor permit provision that is available to a Church/Community Centre formaintenance purposes. The vouchers should be held by the Church or Caretaker ofthe Community Centre and handed out when needed.


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Each voucher will enable the driver to park for a maximum stay of 3 hours. Vouchers

can only be purchased in books of 10 scratchcards.

Details will be scratched off to show the relevant Day, Month, Date and Time of arrival.The maximum 3 hour parking permitted period commences from the time of arrival.

A Church/Community Centre may apply to the Council for vouchers on condition that:

The Church/Community Centre is within the parking permit area.

The Church/Community Centre does not have an adjacent off-street-parking facility


Supplementary Vouchers (Bed and Breakfast/Hotel establishments)

Bed and Breakfast/Hotels vouchers can be purchased by the owners of theestablishment to distribute to their guests to enable them to park within the permitparking zone. They are not to be used by staff working within the establishment.


Each voucher will enable the driver to park for a full day. Vouchers can only be

purchased in books of 10 scratchcards.

Details will be scratched off to show the relevant Day, Month, Date of arrival.

The owner or proprietor of the B&B/Hotel may apply to the Council for vouchers oncondition that:

The property they own is within the permit parking zone. The property is registered to operate as a Bed in Breakfast or Hotel establishment


Supplementary Vouchers (Landlords)

Landlord vouchers are available to those persons owning but not residing in a propertywithin the boundaries of a permit parking scheme. They have been introduced so thatlandlords can visit their premises to carry out necessary repairs and safety checks.

The vouchers are only valid in Permit Holders Only restrictions; they are not valid in ametered parking space, even if it includes an exemption for permit holders.

Each voucher will enable the driver to park for a maximum stay of 3 hours. If you

intend to stay longer than 3 hours then you can display a second voucher to


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commence when the other voucher expires. Vouchers can only be purchased in booksof 10 scratchcards.


A landlord may apply to the Council for vouchers on condition that:

The property they own and want to visit is within the permit parking area.


Supplementary Vouchers (Tradesmen)

Tradesmen vouchers are allocated to those persons working at a property, land or onthe highway within the boundaries of a permit parking scheme who do not have access

to a residents visitor permit.

The vouchers are only valid in Permit Holders Only restrictions; they are not valid in ametered parking space, even if it includes an exemption for permit holders.

Each voucher will enable the driver to park for a maximum stay of 3 hours. If youintend to stay longer than 3 hours then you can display a second voucher tocommence when the other card expires. Vouchers can only be purchased in books of10 scratchcards.


A tradesman may apply to the Council for vouchers on condition that:

The work to be undertaken is within the permit parking area.


Foreshore Permits

To support tourism in the area, an annual permit is available to park in any chargedparking facility along the Foreshore. The facilities involved are:

Low Lights Car Park, North Shields Spanish Battery Car Park, Tynemouth

Priors Haven Car Park, Tynemouth

Front Street (on-street), Tynemouth

Sea View Car Park, Tynemouth Sea Banks (on-street), Tynemouth

Spa Access (on-street), Tynemouth

Grand Parade, (on-street), Tynemouth Beaconsfield Car Park, Tynemouth

Blue Reef Car Park, Tynemouth


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Eastbourne Gardens Car Park, Whitley Bay

Bournemouth Gardens Car Park, Whitley Bay

Dukes Walk Car Park, Whitley Bay

Brierdene Car Park, Whitley Bay

Mini-Golf Car Park, Whitley Bay

St Marys Island Car Parks, Whitley Bay

There is no restriction on who can apply or the number of permits that are available toeach applicant.


Car Park Permits

A limited number of annual Car Park Permits are offered in all the Council managedcar parks that are subject to charge or a restriction on length of stay.

There is no restriction on who can apply for a car park permit


Dispensations and Suspensions

The Council recognises that on occasions it may be necessary for some vehicles to beparked adjacent to properties governed by waiting restrictions. If it is consideredessential that the vehicle must be parked nearby then, in certain circumstances, we willby the issue of a dispensation, a vehicle or vehicles to park lawfully in what otherwisewould be a contravention of a Traffic Regulation Order.

As a corollary of the above and to deal with traffic flow needs, maintenance/ works orspecial events it will also from time to time suspend parking places either in total or forthe purpose of reserving those places for particular vehicles and/or applicants.

The cost of a dispensation notice is 5.00 per vehicle per day. This charge is tocover the administration and production of a notice for the vehicle.

Except in extenuating circumstances dispensations will not be issued for continuousperiods in excess of seven days and we will not authorise parking for more than threevehicles at any one location unless the Parking Control Officer is satisfied that the roadwidth and length and precise location permit this safely.

The cost to suspend a parking space is 10.00 per space per day. This charge is tocover the administration of the scheme, the production and erection of notices, and theinstallation of cones.

Charges are applied on a whole day/whole space basis, (a five metre length is classedas one whole space)


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3.10 While the key aim of residential permit parking schemes is to provide adequate parkingfacilities in that area for local residents, in some cases it may prove appropriate forother users to park in these areas subject to conditions. Depending on localcircumstances, there are different kinds of residential permit parking zones:

Permit holders only

Permit holders / charged parking for other users (shared use)

Permit holders / limited waiting for other users (shared use)

3.11 The cost of running the residential permit service is subsidized by the parking revenuefrom on- and off-street pay and display facilities within the borough

3.12 Permit Parking Zones are in operation on the following streets within the borough:

Zone LB1. Mon. Sat. 8.00am to 6.00pm

Streets included: Aiden Court, Benton Road, Coach Lane, Front Street, GleneaglesClose, Hoylake Avenue, Manor Avenue, Manor Drive, Manor Gardens, Manor Grove,Manor Place, Manor Road, Manor Walk, Morritt Court, Muirfield Road, St, AndrewsCourt, Southview, Portrush Way, Fairways Avenue

Zone LB2. Mon. Fri. 9.00am to 5.00pmStreets included: Chesters Avenue, Chesters Court, Knowle Place, Langdale Close,Lutterworth Road, Rowanberry Road, The Chesils, West Farm Wynd, Maybury Villas,Rosebury Drive, Quantock Close, Clent Way.

Zone BEN1. Mon. - Fri. 9.00am to 5.00pm

Streets included: East Avenue, North Avenue, Grange Avenue, Queens Gardens,Thornhill Road, Kyle House, The Gables, Grove Cottage, Norwood Court), The Grove,The Oval, West Avenue.

Zone BEN2. Mon. Fri. 9.00am to 5.00pmStreets included: Ashleigh Grove, Beech Avenue, Linden Terrace, Linden Road,Sandringham Avenue, St. Margarets Avenue, Whitfield Drive.

Zone BEN3. Mon. Fri. 9.00am to 5.00pmStreets included: Carolyn Close, Cheviot View, Eastfield Road, Eastfield Terrace,Maddox Road, Parkland, Southfield Road, Station Approach Eastfield Lodge, The

Beeches, The Terrace, Carlton Road, Tynedale Terrace.

Zone BEN4. Mon. Fri. 9.00am to 5.00pmStreets included: Briarsyde

Zone BEN5. Mon. Fri. 10.00am to 11.00am & 2.00pm to 3.00pmStreets included: Lyndhurst Road, Midhurst Road, Northumberland Avenue, OakhurstTerrace, Hastings Avenue, Station Road, Clifton Terrace, Cambridge Avenue,Connaught Gardens, Colston Place, Victoria Avenue, Albany Avenue, AvondaleAvenue, Glebe Avenue


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Zone BEN6. Mon. Fri. 9.00am to 5.00pmStreets included: Manorfields

Zone FH1. All Days. 6.00pm to Midnight.

Streets included: Clousden Drive, Cresswell Avenue, Errington Terrace, NicholsonTerrace, Oakfield House

Zone TM1. Sat. Sun. & Bank Holidays. 8.00am to 6.00pmStreets included: Albury Park Road, Beanley Crescent, Birtley Avenue, Brislee Avenue,Denwick Terrace, Hulne Avenue, Horsley Terrace, King Edward Road, Shipley Road,Mariners Lane, Back Shipley Road.

Zone TM2. Sat. Sun. & Bank Holidays. 8.00am to 6.00pmStreets included: Collingwood Terrace, Northumberland Terrace, Priors Terrace,Tynemouth Road, Tynemouth Terrace, Tynemouth Place, St. Albans Place

Zone TM3. All Days 9.00am to 5.30pmStreets included: Arcade, Arcade Park, Bath Terrace, Colbeck Terrace, Front Street,Middle Street, Percy Street, Promenade Terrace, Silver Street, Stephenson Street, TheGrove, Timothy Duff Court.

Zone TM4. All Days 8.00am to 6.00pmStreets included: Huntingdon Place, Manor Road, Front Street, St. Oswins Mews, St.Oswins Place, Lovelady Court

Zone NS1. Mon. Sat 8.00am to 6.00pm (No return within 1 hour)Streets included: Morgan House, Borough Road, Railway Terrace, Rudyerd Street,Stanley Street, Wellington Street west, William Street, William Street west.

Zone NS2. Mon. Sat 9.00am to 5.00pmStreets included: Campville, Cleveland Terrace, Cromwell Terrace, South PrestonGrove, Albion Road West, Brightman Road, The Chase, Rosella Place, AshfieldGrove, Springfield, Lovaine Terrace, Fenwick Terrace, Frank Place, Alma Place,Grosvenor Mews, Waterloo Place, Preston Road, Ayes Terrace. (Spring Terrace Mon Sat. 8.30am to 5.30pm)

Zone NS3. Mon. Sat. 8.00am to 6.00pmStreets included: Beaumont Street, Bedford Street, Bedford Terrace, Churchway, Cecil

Street, Lovaine Place, Newcastle Street, Northumberland Square, NorthumberlandPlace, Nile Street, Upper Camden Street, Widdrington Terrace, South Preston Terrace,West Percy Street, Sidney Street, Albion Road West

Zone NS4. All Days All HoursStreets included: Keilder Terrace, Military Road, Fontburn Terrace, DrummondTerrace, Capitan Robinson Mews

Zone NS5. Mon. Sat. 8.30am to 5.30pmStreets included: George Street, Howard Street, Upper Pearson Street, StephensonStreet, Norfolk Street


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Zone NS6. Mon. Sat. 8.00am to 6.00pm (No return 1hour, 30mins in any 3 hours)Streets included: Rothbury Terrace

Zone NS7. Mon. Sat. 8.30am to 5.30pm

Streets included: Camden Street, Howard Street, Howard Court, Norfolk Street, UnionStreet, Saville Street, Stephenson Court.

Zone NS8. Mon. Sat. 9.00am to 5.30pmStreets included: Beacon Street, Dockray Close, Dockray Square, Howard Court,Hudson Street, Linskill Street, Renaissance Point, Stephenson Court, StephensonStreet, Trinity Buildings, Tyne Street.

Zone WD1. Mon. Sat. 9.00am to 5.30pmStreets included: Beech Grove, Hawthorn Grove, Laburnum Avenue, North Road, ParkRoad, Station Road, Woodbine Avenue, Rear High Street East

Zone WD2. All Days, All HoursStreets included: Park Avenue, Park Terrace, Park View, Station Road.

Zone WD3. Mon. Sat. 9.00am to 5.30pmStreets included: Elton Street East, Equitable Street.

Zone WD4. Mon. Sat. 8.00am to 6.00pm (No return 1 hour in 2 hours)Streets included: Croft Avenue, Coronation Street, Ferndale Avenue, SunningdaleAvenue

Zone WD5. Mon. - Sat. 8.00am to 6.00pm (No return 1 hour in 2 hours)

Streets included: Charlotte Street, Northumberland Street, High Street East

Zone WD6. Mon. Sat. 8.00am to 6.00pm (No return 1 hour in 2 hours)Streets included: Chestnut Street, Coach Road, Holly Avenue, Laurel Street, OakGrove, High Street East, Vine Street, Park Road, Sycamore Street.

Zone WD7. Mon. Fri. 7.00am to 6.00pmStreets included: George Road, Philiphaugh, The Avenue.

Zone WD8. Mon. Sat. 8.00am to 6.00pm (No return 1 hour in 2 hours)Streets included: Carville Road, Hugh Street

Zone WD9. Mon. Fri. 9.00am to 9.00pmStreets included: Embleton Avenue, Aged Miners Cottages

Zone WD11. Mon. Sat. 8.00am to 6.00pm (No return 2 hours in 4 hours)Streets included: Ford Terrace, Point Pleasant Terrace

Zone WD12. Mon. Fri. 9.00am to 9.00pmStreets included: Bath Close, Bingley Terrace

Zone WB1. Mon. Sat. 9.00am to 5.30pmStreets included: Albert Terrace, Albany Gardens, Algenon Place, Alexandra Terrace,

Clarence Crescent, Clifton Terrace, Egremont Place, Fern Avenue, Jesmond Terrace,


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Laburnum Avenue, Marden Road, Station Road, The Crescent, Trewitt Road,Victoria Terrace, Waterford Crescent, Whitley Road

Zone WB2. Mon. Sat. 9.00am to 5.30pm

Streets included: Roxburgh Terrace, Roxburgh House, Park Parade, Beach Avenue,Holly Avenue, Coquet Avenue, Marine Gardens, Marine Avenue, Elmwood Grove,Park View, Park Avenue

Zone WB3. Mon. Sat. 9.00am to 5.30pmStreets included: Brook Street, Brook Gardens, Cambridge Avenue, Charles Avenue,East Parade, Mason Avenue, North Parade, Ocean View, Oxford Street, York Road,Park Avenue, South Parade

Zone WB5. All Days. 10.00am to 8.00pm. 1st March to 30th SeptemberStreets included: Ashfield Grove, Bideford Gardens, Bournemouth Gardens, Briar

Avenue, Brighton Grove, Cliftonville Gardens, Cromer Gardens, Davison Avenue,Evesham Avenue, Glendale Avenue, Illfracombe Gardens, The Links, Marine CourtEast, Marine Court West, Ventnor Gardens, Marine Avenue. (Clovelly Gardens,Eastbourne Gardens All Days. 10.00am to Midnight)

Zone WB6. Mon. Sat. 8.00am to 6.00pm (No return 2 hours in 2 hours)Streets included: Kings Drive, Queens Drive, Grosvenor Drive, Park View, NorhamRoad.

Zone WB7.Mon. Sat. 8.00am to 6.00pmStreets included: Linden Terrace, Esplanade Avenue, Southleigh, Esplanade Place,

Esplanade, Percy Road, Victoria Avenue, Styan Avenue, Whitley Road, South Parade,Kiitiwake House.

This is not a definitive list, as additional zones will be added in the future in accordancewith the Councils parking strategy.

3.13 Metered Parking Bays are in operation on the following streets within the borough:

North Shields

Street Name Post Code Restriction Period Fee Maximum Stay Exemption to charge

Albion Road NE30 2RJ Mon - Sat8.30 - 17.30

50p per hour Unlimited Drivers displaying a ZoneNS5 Permit

Back HowardStreet

NE29 6QN Mon - Sat8.30 - 17.30

50p per hour UnlimitedDrivers displaying a Zone

NS5 Permit

Bedford Street NE29 0AR Mon - Sat8.30 - 17.30

1p per minute UnlimitedDrivers displaying a Zone

NS3 Permit

Camden Street(South Section)

NE30 1NH Mon - Sat8.30 - 17.30


NS7 Permit

Church Way(South Section)

NE29 0AEMon - Sat

8.30 - 17.30

First hour free, additionaltime charged at 1p per

minuteUnlimited

Drivers displaying a ZoneNS3 Permit


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North Shields (cont.)

Church Way(North Section)

NE29 0AB Mon - Sat8.30 - 17.30


NS3 Permit

Howard Street

(North Section) NE30 1AJ

Mon - Sat

8.30 - 17.30 50p per hour Unlimited

Drivers displaying a Zone

NS5 Permit

Howard Street(South Section)

NE30 1NA Mon - Sat8.30 - 17.30


NS7 Permit

Lovaine Place NE29 0BW Mon - Sat8.30 - 17.30


NS3 Permit

Nile Street NE29 0AZ Mon - Sat8.30 - 17.30


NS3 Permit

Norfolk Street(North Section)

NE30 1NQ Mon - Sat8.30 - 17.30


NS5 Permit

Norfolk Street(South Section)

NE30 1BA Mon - Sat8.30 - 17.30


NS7 Permit

NorthumberlandPlace NE30 1QP Mon - Sat8.30 - 17.301p per minute Unlimited Drivers displaying a ZoneNS3 Permit

NorthumberlandSquare

NE29 1SA Mon - Sat8.30 - 17.30


NS3 Permit

Railway Terrace NE29 6RP Mon - Sat8.30 - 17.30


NS1 Permit

Rudyerd Street NE29 6NF Mon - Sat8.30 - 17.30


NS1 Permit

Saville Street NE30 1NT Mon - Sat8.30 - 17.30

50p per hour Unlimited None

Sidney Street NE29 0DP Mon - Sat8.30 - 17.30


NS3 Permit

Spring Terrace NE29 0HQ Mon - Sat8.30 - 17.30

50p per hour Unlimited Drivers displaying a ZoneNS2 Permit

Stephenson Street NE30 1ES Mon - Sat8.30 - 17.30


NS5 Permit

Suez Street NE30 1ES Mon - Sat8.30 - 17.30


NS5 Permit

Tyne Street NE30 1NF Mon - Sat8.30 - 17.30


NS7 or NS8 Permit

Union Street NE30 1NL Mon - Sat8.30 - 17.30


NS7 Permit

Upper CamdenStreet

NE30 1QG Mon - Sat

8.30 - 17.30


NS3 Permit

West Percy Street NE29 0AG Mon - Sat8.30 - 17.30


NS3 Permit


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Tynemouth

Street NameAdjacent

Post CodeRestriction Period Fee Maximum Stay Exemption to charge

Front Street NE30 4BS All Days9.00 - 17.30 50p per hour Unlimited Drivers displaying a ZoneTM3 Permit or TM4 Permit

Grand Parade NE30 4JHAll Days

9.00 - 20.0080p per 2hrs Unlimited None

Sea Banks NE30 4HGAll Days


Spa Access NE30 4JHAll Days


Whitley Bay

Street Name AdjacentPost Code Restriction Period Fee Maximum Stay Exemption to charge

Beach Avenue NE26 1EA Mon - Sat9.00 - 17.30


WB2 Permit

Clifton Terrace NE26 2JD Mon - Sat9.00 - 17.30


WB1 Permit

Coquet Avenue NE26 1EE Mon - Sat9.00 - 17.30


WB2 Permit

Duchess Street NE26 3PW Mon - Sat9.00 - 17.30


WB5 Permit

Duke Street NE26 3PP Mon - Sat9.00 - 17.30


WB5 Permit

Fern Avenue NE26 2JA Mon - Sat9.00 - 17.30


WB1 Permit

Holly Avenue NE26 1ED Mon - Sat9.00 - 17.30


WB2 Permit

Laburnum Avenue NE26 2HX Mon - Sat9.00 - 17.30


WB1 Permit

Jesmond Terrace NE26 2JF Mon - Sat9.00 - 17.30


WB1 Permit

Marine Gardens NE26 1EQ Mon - Sat9.00 - 17.30


WB2 Permit

Park Avenue NE26 1DG Mon - Sat

9.00 - 17.30


WB3 PermitPark Parade NE26 1DX Mon - Sat

9.00 - 17.3050p per hour Unlimited

Drivers displaying a ZoneWB2 Permit

Roxburgh Terrace NE26 1DS Mon - Sat9.00 - 17.30


WB2 Permit

Station Road NE26 2RA Mon - Sat9.00 - 17.30


WB1 Permit

Victoria Terrace NE26 2QW Mon - Sat9.00 - 17.30


WB1 Permit


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Wallsend

Street NameAdjacent

Post CodeRestriction Period Fee Maximum Stay Exemption to charge

Beech Grove NE28 8HF Mon - Sat9.00 - 17.00 50p per hour Unlimited Drivers displaying a ZoneWD1 Permit

Elton Street NE28 6NQ Mon - Sat9.00 - 17.00


WD3 Permit

Hawthorn Grove NE28 8HD Mon - Sat9.00 - 17.00


WD1 Permit

John Street NE28 8QX Mon - Sat9.00 - 17.00


WD3 Permit

Laburnum Avenue NE28 8HR Mon - Sat9.00 - 17.00


WD1 Permit

Woodbine Avenue NE28 8HB Mon - Sat9.00 - 17.00


WD1 Permit

This is not a definitive list, as additional streets will be added in the future in accordance withthe Councils parking strategy.

3.14 The Council also operates a number of free and charged Car Parks in the borough.

Benton

Location Address RestrictionPeriod

Charge Number ofspaces

AdditionalRestrictions

Quarry Park Car ParkWhitley Road,

NE12 6DTMon - Fri

9.00 - 17.00

20p per hourMax. Stay 2 hrs

18Cars and light vans

only

Cullercoats




Front Street Car ParkFront Street,NE30 4QB

All Days Free 16Cars and light vans

only

Belle Vue Street Car Park(formally John Street CarPark)

John Street,NE30 4QX


only

Killingworth




Northumbrian Way (North)Car Park

Nothumbrian Way,NE12 6EH

All Days Free 603.5 tonne weight limit

Northumbrian Way (South)Car Park

Northumbrian Way,NE12 6EH

All Days Free 65 3.5 tonne weight limit

Planet Place Car Park Planet Place,NE12 6DY


only

Comet Row Car Park Comet Row,

NE12 6DT All Days Free 66

Cars and light vans

only


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Killingworth (cont.)

Lakeshore Car Park West Bailey East,NE12 6YG


Lakeside Centre Car Park Southgate,NE12 6SA


Stratford Close Car Park(formally Citadel East CarPark)

Citadel East,NE12 6GU


Monkseaton




Cauldwell Avenue Car ParkCauldwell Avenue,

NE25 9RW

Mon - Sat

8.00 - 18.00Maximum stay2 hours with no

return with 4hours

Free 61 3.5 tonne weight limit

Coronation Crescent CarPark

Coronation Road,NE25 8AJ

Mon - Sat8.00 - 18.00

Maximum stay2 hours with no

return with 4hours

Free 25Cars and light vans

only

North Shields




Low Lights Car Park Clifford's Fort Moat,NE30 1JN

All Days9.00 - 20.00

80p per 2 hours 78 3.5 tonne weight limit

Norfolk Street Car ParkNorfolk Street,

NE30 1NQ

Mon - Fri8.00 - 18.00


return with 4

hours


only

Phoenix Chase Car ParkPheonix Chase,

NE29 8TA All Days Free 48 3.5 tonne weight limit

The Parks Car ParkHowdon Road,

NE29 6TL All Days Free 145

Parents/Toddler BaysDedicated Coach Bays

Upper Camden Street CarPark

Upper Camden Street,NE30 1QG

Mon - Fri8.00 - 18.00


return with 4

hours


only


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Tynemouth




Beaconsfield Car ParkGrande Parade,

NE30 4NS All Days9.00 - 20.00 80p per 2 hours 182Cars and light vans

only

Blue Reef Car ParkGrande Parade,

NE30 4JF(Rear Aquarium)

All Days9.00 - 20.00

80p per 2 hours 80 2 No. Coach Only Bays

Priors Haven Car ParkPier Road,NE30 4DG

All Days9.00 - 20.00

80p per 2 hours 81Cars and light vans

only

Sea View Car Park (formallyOxford Street Car Park)

Oxford Street,NE30 4PR

All Days9.00 - 20.00


only

Spanish Battery Car ParkPier Road,NE30 3DB

All Days9.00 - 20.00


only

West Allotment




Silverlink Park Car ParkSilverlink North,

NE27 0BY

Mon - Fri8.00 - 18.00


return with 4hours


only

Whitley Bay


ChargeNumber of

spacesAdditional

Restrictions

Back Park View Car Park

Rear Park ViewShopping Centre,

NE26 2TH (Accessedfrom Roxburgh Terrace)

Mon - Sat8.00 - 18.00

Pemit Holders Only 16Cars and light vans

only

Bournemouth GardensCar Park

The Links,NE26 1QQ

All Days9.00 - 20.00


only

Brierdene Car ParkThe Links,

NE26 4NF

All Days

9.00 - 20.00

80p per 2 hours 244 Dedicated Coach Bays

Dukes Walk Car ParkThe Links,NE26 1TQ

All Days9.00 - 20.00


only

Eastbourne Gardens CarPark

The Links,NE26 1PS

All Days9.00 - 20.00

80p per 2 hours 69 3.5 tonne weight limit

Hawthorn Gardens Car ParkHawthorn Gardens,

NE29 0AX All Days Free 19

Cars and light vansonly

Hillheads Road Car ParkAccessed off Rink Way,

NE25 8HZ(Rear Whitley Bay FC)


Mini Golf Car ParkThe Links,NE26 4NQ

All Days9.00 - 20.00


only


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Whitley Bay (cont.)

Park Road Car Park Park Road,NE26 1LT(Side of Library)

Mon - Fri8.00 - 18.00


return with 4hours

Free 34 Cars and light vansonly

Playhouse Car ParkMarine Avenue,

NE26 1LZ All Days Free 85


St Mary's Island Car Park(North) (formally Trinity RoadCar Park)

St Mary's Island,NE26 4RS

All Days9.00 - 20.00

50p per hour 140 3.5 tonne weight limit

St Mary's Island Car Park(South) (formally TrinityRoad Car Park)

St Mary's Island,NE26 4RS

All Days9.00 - 20.00

50p per hour 64 3.5 tonne weight limit

The Crescent Car ParkStation Square,

NE26 2QY All Days Free 50 3.5 tonne weight limit

Waves Car ParkThe Links,NE26 1TQ

All Days Free 112 Dedicated Coach Bays

Whitley Road Car ParkWhitley Road,

NE26 2ND(Health Centre)

Mon - Fri8.00 - 18.00


return with 4hours


only

Wallsend




Alexandra Street Car ParkAlexandra Street,

NE30 4QX

Mon - Fri8.00 - 18.00


return with 4hours


Atkinson Terrace Car ParkAtkinson Terrace,

NE28 7RN All Days Free 24


Chicken Road Car ParkChicken Road,

NE28 8NN All Days Free 12


Coronation Street Car ParkCoronation Street,

NE28 7LW

Mon - Fri8.00 - 18.00


return with 4hours



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Wallsend (cont)

John Street Car ParkJohn Street,

NE28 8QX

Mon - Fri8.00 - 18.00

Maximum stay

2 hours with noreturn with 4

hours


3.15 The Park Mark, Safer Parking Award is an initiative of the Association of Chief PoliceOfficers (ACPO) designed to reduce crime and the fear of crime within parkingfacilities. The Safer Parking Award Scheme is managed by the British ParkingAssociation through Development Managers and supported by the Home Office, theScottish Executive and all the Police Forces in England, Scotland, Wales and NorthernIreland.

3.16 The primary aim of the scheme is to prevent criminal behavior within the parkingenvironment. Owners/operators of a parking facility are therefore required to adopt anactive management strategy to ensure minimal occurrence of crime.

3.17 After assessment, the Police can award Park Mark status to parking facilities that areproperly managed and maintained. These facilities will also have achieved appropriatestandards that contribute to reducing the opportunity for crime, as follows:

Surveillance (although this does not have to be CCTV surveillance);

Lighting;

Signage Cleanliness.

3.18 The Safer Parking Scheme is managed by the British Parking Association inconjunction with the Association of Chief Police Officers. The scheme was introducedby the Government in order to promote safe and secure parking facilities all over thecountry. High security standards reduce the fear and perception of crime.

3.19 In recognition of our investment in security, North Tyneside Council is proud to be theholder of seven of these prestigious awards.

The parking facilities that have achieved the Park Mark Award are:

St Marys Island Car Park(s), Whitley Bay (off-street facility)

Brierdene Car Park, Whitley Bay (off-street facility)

Dukes Walk Car Park, Whitley Bay (off-street facility) Beaconsfield, Tynemouth (on-street facility

Sea Banks, Tynemouth (on-street facility)

Spanish Battery Car Park, Tynemouth (off-street facility)

Low Lights, North Shields (off-street facility)


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North Tyneside Council will continue to strive to ensure that all public parking facilitiesin the Borough are brought up to the standards set out in the Park Mark, Safer Parkingscheme.


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4.0 THE ENFORCEMENT OF PARKING RESTRICTIONS

Penalty charges

4.1 Wherever the Council has introduced parking restrictions, whether on-street or in itscar parks, vehicles which appear to have been parked other than in accordance withthose restrictions may be issued with penalty charges.

4.2 The Secretary of State for Transport decided that (with effect from 31st March 2008)local authorities would be required to issue two different levels of penalty charges intheir enforcement areas. A higher level charge for parking in places where parking isprohibited (such as on yellow lines or in a disabled bay without displaying a validbadge) and a lower level charge in respect of contraventions relating to places whereparking is permitted (failing to display a pay and display ticket, overstaying thepermitted time etc), as the latter are mostly deemed to be less serious. Previously, all

contraventions received the same penalty, regardless of the seriousness of the offenceand this was perceived by many as being unfair.

4.3 There is a single nationwide standard list of the parking contraventions for which CEOsmay issue Penalty Charge Notices (PCN), but not all of the contraventions will berelevant in every local authorities individual area (for example some areas haveparking meters whilst others do not). The full list can be found in the Parking sectionof the PATROL (Parking and Traffic Regulations Outside London) website www.patrol-uk.info It is the Secretary of State for Transport who decides which of these parkingcontraventions will be subject to which of the two levels of charge.

4.4 A CEO will usually serve a PCN by either attaching it to the vehicle, or by handing it tothe person who appears to be in charge of the vehicle. There are also certaincircumstances under which, if the CEO has been unable to do this, the PCN may beserved by post. Where camera enforcement is in use the PCN will always be served bypost. (Camera enforcement is not currently being undertaken in North Tyneside).

4.5 The PCN will specify the contravention which is alleged to have occurred and theamount which is payable. Amongst other information, it will also detail the availableoptions and methods for either payment or appeal. Unless a successful appeal hasbeen made, the penalty charge must be paid within 28 days of the date on which it wasserved (if paid within 14 days, the amount of the charge will be reduced by the

statutory amount - currently 50%). If it is not paid within 28 days, the Council may thenserve a Notice to Owner on the owner of the vehicle.

4.6 Further details on the appeal process and the statutory stages involved are outlined inthe Parking Control Procedures document. This is a user-friendly guide that hasbeen produced for the public and is available to read and download on the ParkingControl pages of the Council website www.northtyneside.gov.uk


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Civil Enforcement Officers Policies and guidelines

4.7 Regrettably, experience has shown that, where motorists perceive that there is eitherno active enforcement of a restriction, or that enforcement levels are limited, it is far

more likely that they will take a chance and ignore the restriction. For restrictions tohave their desired effect, it is therefore necessary for them to be enforced.

4.8 Within North Tyneside, the Council have decided that parking enforcement will beundertaken by CEOs who are directly employed by the Council. By keeping thisfunction in house, the Council is better able to ensure that all aspects of its parkingenforcement operations are undertaken by well trained, high quality staff, whoseperformance can be effectively monitored against the standards and guidelines whichthe Council has set for them to follow.

4.9 Whilst the Council will monitor the performance of its CEOs, it will not set any targets

with regards to the numbers of PCNs which they will issue. They are salariedemployees of the Council, who receive no performance related bonuses or otherperformance related incentives. The Council deploys its CEOs in such a manner as toprovide coverage of all parking restrictions throughout the Borough, although it is ofcourse also necessary to prioritise those areas where the most parking problems areexperienced, such as in and around our town centres.

4.10 The Council has set the following Code of Practice for the standards and guidelines,which its CEOs must follow;

As required by law, whenever conducting their enforcement duties they must wear

the uniform which is issued to each CEO by the Council. The uniform will clearlyshow the name of the Council, the personal identity number of the CEO and thatthe CEO is engaged in parking enforcement. There is no requirement for CEOs tobe wearing headgear when they are issuing PCNs.

CEOs are to check that vehicles within their patrol area are parked in accordancewith the parking regulations and, where they are not, CEOs will enforce the parkingregulations by issuing PCNs as appropriate.

In order to protect them from allegations of inconsistency, favouritism or suspicionof bribery, once CEOs have issued PCNs they do not have the discretion to either

cancel or withdraw them (although they may be re-issued if necessary). If amotorist wishes to dispute a PCN which has been issued, they must follow theappeals procedure which is detailed on the notice.

Motorists are expected to park correctly, with due regard to any parking restrictionswhich are in force. On finding a vehicle which has been parked in contravention ofsuch restrictions, the CEO will enforce the restriction. It is not their job to attempt totrack down motorists in order to ask them to park their vehicles properly.

The leaving of a note on a vehicle (such as working at number 22) does notexempt that vehicle from a parking restriction. Similarly, whilst a note may claim


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that a vehicle has broken down, unless there is obvious damage to the vehiclewhich would prevent it from being moved, a CEO cannot be sure of the validity ofsuch a claim. Whilst they are expected to record the presence of such notes, theyare to issue PCNs as appropriate. It will be for the motorist to subsequently appeal

against the PCN if they wish to do so. With regards to a broken down vehicle, amotorist will usually be able to provide some form of documentary evidence of thenature of the problem to accompany their appeal and this will of course be takeninto account in deciding whether or not payment of the PCN will be required.

CEOs are to conduct their enforcement duties in a thorough, fair, consistent andprofessional manner and to treat all motorists equally, without showing favour, bias,or prejudice.

Whilst on patrol, they will look out for and report;

i. Potential dangers to the public (to the Council, or to the emergency servicesas appropriate).

ii. Suspected abandoned vehicles.iii. Un-taxed vehicles (to the DVLA).iv. Faults with parking equipment (pay and display ticket machines, signage, or

road markings) which they cannot rectify themselves. With regards to ticketmachines, the replenishing of ticket stocks, the checking and setting ofclocks, and the clearing (where possible) of jammed tickets or coins is part oftheir daily duties.

4.11 As stated above, when finding a vehicle which appears to be parked in contravention

of a parking restriction, it is the duty of a CEO to issue a PCN to that vehicle and theyhave no powers to subsequently cancel or withdraw those notices. However, there willbe certain circumstances under which, even though a parking contravention appears tohave occurred, it would not be appropriate for them to issue a PCN. The Council hastherefore set the following policy;

CEOs have the discretion not to issue PCNs under the following circumstances;

When a motorists vehicle has been parked with the permission of, or at thedirection of, either a police officer in uniform, or of a CEO employed by the Council(whilst on duty).

When a vehicle has been prevented from proceeding by circumstances beyond thedrivers control, or has been stopped in order to avoid injury or damage to personsor property.

When the driver is still with the vehicle and, upon request by the CEO, s/heimmediately either removes their vehicle, or s/he takes steps to ensure that theparking regulations are complied with.

When the driver returns to their vehicle either during the CEOs observation period,or whilst the PCN is being prepared, but before it is printed, then the CEO may


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issue a verbal warning instead (provided that, in response to the warning, themotorist then removes the vehicle or takes steps to comply with the parkingregulations).

When a CEO believes that their personal safety would be threatened if they were todo so. Under the TMA 2004 legislation, if a CEO is prevented from issuing a PCNeither indirectly through abusive behaviour or intimidation, or directly throughthreats or actual physical force, then the PCN may instead be issued by post.Additionally, the Council will not tolerate threats, intimidation, or assaults on its staffand will therefore not hesitate to initiate criminal prosecutions in respect of suchbehaviour.

4.12 Parking restrictions are there for good reasons and the Council aims to ensure that itsCEOs deliver enforcement of those restrictions fairly and in accordance with the law.The Councils CEOs conduct duties that are intended to benefit the public and the

Council expects that they will perform their enforcement duties efficiently and withproper regard to the rights of the motorist.

4.13 CEOs work throughout the year, in all weathers and often in difficult circumstances. Asmost of the Boroughs parking restrictions apply 24 hours a day, 7 days a week, CEOsare required to work on a shift basis to give the widest possible enforcement coverage.Whilst those motorists whose vehicles have been issued with PCNs may notappreciate their efforts, it should be emphasised that those who park correctly, inaccordance with the parking regulations, will not be liable to such charges.

4.14 The purpose of issuing PCNs is to dissuade motorists from breaking parking

regulations. It is hoped that, through the efforts of its CEOs, the Council will be able toimprove levels of compliance in order to achieve its parking control policies specifiedearlier in this report.

Enforcement Protocol

4.15 The Council is committed to being transparent about its parking and enforcementactivity for which it is accountable. It has therefore produced Parking EnforcementGuidelines, covering the majority of circumstances that regularly occur in letters,representations or appeals to the Adjudicator. It is not intended to be a guide toprocessing Penalty Charge Notices, nor to replace knowledge of the regulations and

Councils policies and practices, but to provide a reference manual for commonsituations that arise in letters, representations and appeals. This is available to read ordownload on the Parking Control pages of the Council websitewww.northtyneside.gov.uk.


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5.0 FINANCIAL PERFORMANCE

5.1 Under section 55 of The Road Traffic Regulation Act 1984, as amended by The TrafficManagement Act 2004, each Local Authority is obliged to publish their revenue

accounts. The income and expenditure figures for our parking account are illustratedbelow.

5.2 Regulations and Guidance confirm that in respect of off-street parking places (carparks) the term income and expenditure as enforcement authorities includes thatrelated to Penalty Charge Income. It does not, for example, cover pay and displayincome or permit/season ticket income or the direct income/expenditure to collect thatincome; however for completeness this information has been included.

5.3 Ideally the Council would like to be in the position of not having to issue any PCNs.However, this will only happen if drivers comply with parking regulations, traffic

regulations and road signs and, of course, are never late back to their vehicle aftertheir pay and display ticket has expired.

5.4 The benefits of compliance include improved road safety, better vehicular movementand clearer access for pedestrians and individuals with disabilities. Other less obviousbenefits include an enhanced local economy, for example, turnover of parking baysoutside shops with time limited bays and the effect of less congestion on theenvironment.

5.5 The charges for PCN's are not set by Local Authorities, but by the Secretary of State,however we have the responsibility for enforcement. We enforce to a level that aims to

encourage compliance but cannot be viewed or demonstrated as being over zealous.It is therefore beyond our control that financial surpluses are sometimes made, due tothe number of parking contraventions that take place within the Borough against thecost of enforcing.

5.6 Under current legislation, any surplus is limited to meeting the cost of providing andmaintaining parking facilities, highways and street improvement schemes, trafficmanagement schemes, highways maintenance and public transport services.


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Parking Account 01 April 2009 31 March 2010

ITEM

Income

Off-street (car park) charges 196,686On-street charges 622,828

Penalty Charge Notices (PCNs) 452,631*

Annual Permits (Car Parks) 9,483On-street parking permits (Businesspermits/Scratchcards/Community Worker permits) 33,572Skip licenses/permits 21,328Standages in car parks 8,000

Total Income 1,360,896

Controllable ExpenditureStaff Costs 537,604

Car Parks Charges (Land Rent, Electricity, Rates, Insurance,Sewerage and Environmental charges) 142,842Vehicles 30,171Equipment 1,182P&D machine maintenance costs 27,926

Uniforms/Protective clothing 1,954

Printing/stationary/postage 21,547Telephone/Mobile/Radio charges 5,484Computer Hardware/software 1,402

Maintenance of Signs and Lines 24,239Cash collection services 2,416Fees - DVLA,TEC,TPT,ICPS,Park Mark 17,660

790,188

Non-Controllable Expenditure

Council overheads i.e. contributions to support services342,924

Total Expenditure 1,133,112

* The income from Penalty Charge Notices includes payments taken this financial year forPCNs issued in previous years


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6.0 STATISTICAL PERFORMANCE (situation as of the 01/04/10)

On-street Contraventions

How Many % of PCNsissued

Number of higher level PCNs issued 9,276 69.84%

Number of lower level PCNs issued 4,006 30.16%

Total number of PCNs issued 13,282

Number paid at discount rate 7,936 59.75%

Number paid at full rate pre-NtO 837 6.30%

Number paid at full rate post-NtO 414 3.12%

Number paid at Charge Certificate stage 143 1.08%

Total number of PCNs paid 9,330 70.25%

Total number of PCNs currently unpaid 2,607 19.63%

Off-street Contraventions

How Many % of PCNsissued

Number of higher level PCNs issued 872 30.67%

Number of lower level PCNs issued 1,971 69.33%

Total number of PCNs issued 2,843

Number paid at discount rate 1,878 66.06%

Number paid at full rate pre-NtO 156 5.49%

Number paid at full rate post-NtO 69 2.43%

Number paid at Charge Certificate stage 21 0.74%

Total number of PCNs paid 2,124 74.71%

Total number of PCNs currently unpaid 381 13.40%

Cancellations/Written-off

How Many % of totalPCNsissued

Number of PCNs cancelled or written-off 1,683 10.50%


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Cancellation Reasons

Out of time for NOR 4Valid Disabled Badge produced 176

Breakdown - evidence produced 4Driver drove away or PCN not served 4

Exempted vehicle 1

Faulty Pay & Display machine 7

Inadequate signs/markings 39

Vehicle loading/unloading - proof provided 6

Mail returned - unable to pursue following address search 23

Medical emergency 6

Notice to Owner out of time 4

Compassionate Grounds 9

Special circumstances 695

Valid Pay & Display ticket produced 210Test ticket 4

Permit error 48

Valid Resident Permit produced 100

CEO/Printer error 310

PCN timed out 13

Adjudicator allowed 20

1683

Traffic Penalties Tribunal (TPT)

Total number of PCNs issued by North Tyneside Council 16,125

Number of appeals received by TPT 74

Rate of appeal per PCNs issued 0.46%

Number of appeals not contested by Council 29 (39%)

Number of appeals allowed by Adjudicator 20 (27%)

Number of appeals refused by Adjudicator 22 (30%)

Awaiting decision 3 (4%)


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7.0 MAJOR PARKING INITIATIVES IMPLEMENTED DURING 01 April 2009 31 March2010

7.1 The recession has continued to have an impact on visitors to our Town Centres. A

package of measures have been introduced to make North Tyneside's shoppingcentres more attractive places for shoppers and local businesses.

The suspension of the on-street Pay and Day machines on Stephenson Street,North Shields continued.

The Council piloted a new Pay and Display machine in Church Way, North Shieldsoffering free parking for up to one hour per vehicle per day.

Floodlighting was installed in Alexandra Street Car Park and Coronation Street CarPark, Wallsend to discourage anti-social activity and reduce the fear of crime.

Atkinson Terrace Car Park, Wallsend was re-marked into bays to improve parkingmanagement, reduce instances of obstruction and aid traffic flow.

The charges in all Council managed car parks supporting the main Town Centres ofWhitley Bay, Wallsend and North Shields were removed and replaced with two-hours free parking. The car parks involved were:

i. In Whitley Bay - the Whitley Road Car Park (near the health centre) andPark Road Car Park (near the library)

ii. In Wallsend - Alexandra Street Car Park; Coronation Street Car Park andJohn Street Car Park.

iii. In North Shields - Norfolk Street Car Park and Upper Camden Street CarPark

7.1 Tourism is another area that has suffered greatly as a result of the recession. NorthTyneside has implemented a number of parking initiatives to ensure that the Foreshoreremains an attractive location to visit.

Eastbourne Gardens Car Park and Bournemouth Gardens Car Park, Whitley Baycontinued to be operated free of charge during the redevelopment of the WhitleyBay Playhouse and its adjacent public car park.

There was no increase in the cost of the Foreshore Permit

There was no increase in the charges within the Foreshore parking facilities

The Priors Haven Car Park, Tynemouth was extended and resurfaced. Boundary

fencing was installed and dense undergrowth cut back to improve visibility andreduce the fear of crime. This car park is situated adjacent to the Tynemouth Prioryand offers excellent access to the Priory, Haven Beach and CollingwoodMonument, as well as the many designated cycle routes that operate along thecoastline.


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7.2 The following car parks have been marked out to create dedicated disabled parkingfacilities and formalise parking so as to reduce instances of obstruction and aid trafficflow:

Front Street Car Park, Cullercoats

John Street Car Park, Cullercoats

Hillheads Car Park (adjacent to Whitley Bay Football Club)

7.3 Since the council took over enforcement of parking restrictions in the borough therehas been an increased number of cases of verbal abuse and, in some cases, physicalassault against CEOs. During a two-month monitoring period there were 55-recordedincidents of abuse and threats of violence made against CEOs, including physicalattacks in which they were driven at or spat upon. Whilst the majority of the incidentswere reported to the Police, they experienced problems in taking action against theperpetrator due to the lack of physical evidence.

In a bid to help cut down on staff being physically and verbally abused by somemembers of the public, the Council purchased head-cams for all the CEOs. The head-cam technology provides actual evidence of situations that the Police have used insuccessful prosecutions and, whilst not eradicating the problem, has reduced thevolume of incidents of threatening behaviour towards CEOs. The cameras are alsoused to verify that officers are acting in accordance with legislation and are behavingtowards members of the public in a professional and courteous manner.

7.4 The Council have invested in a Centralised Parking Management system for

monitoring its Pay and Display machines. Communications networking (ASLAN) nowlinks machines via GSM/GPRS. Real time reporting technology provides management

information vital to maximising revenue and controlling costs.

ALERT Remote Monitoring

At the heart of ASLAN is the ALERT service. ASLAN transmits data to and from thepay and display machines, providing status updates and comprehensive informationfor statistical analysis. The web application has real-time 'event' monitoring whichallows the Council to respond accordingly to ticket low levels and cash levels,additional enhancements of email and SMS messaging are automated to provideinformation quickly saving time and revenue.

STATS Statistical Analysis and Reporting

The underlying technology of ASLAN is an SQL database, offering scalable solutionsfor pay and display machine data. This enables many users to have simultaneousaccess to the data for the generation of reports, which can in turn be configured to suitthe Councils requirements. Using built-in report functionality, it enables the Council torun off reports and provides complete audit facilities flexibility, ease of use andintegration with corporate processes.


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How it works

As each existing Pay and Display machine has to be retro-fit with a CommunicationCard to enable the GSM/GPRS communication, the works will be undertaken over anumber of years. Priority will be given to those machines that experience the greatestuse. 10 machines within the car parks along the Foreshore were fitted with theCommunication Cards during this year.

7.4 Reviews of existing restrictions, TROs, signs and road markings

The quality and accuracy of the signs and lines which denote parking restrictions iscrucial to quality enforcement, particularly in town centres where the greatestconcentration and diversity of restrictions exist. A systematic review of the signs andlines has been ongoing throughout the last year. Successive small areas have beenreviewed and schedules of work have been passed to the in-house team responsiblefor line marking and erection of signage. This work is ongoing and will continue until allareas are up to the required standard.

North Tyneside

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