Norfolk Intranet 2.0
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Norfolk Intranet 2.0Norfolk Intranet 2.0
Enabling Our Most Powerful ToolEnabling Our Most Powerful Tool
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From Intranet to Intranet 2.0From Intranet to Intranet 2.0
““There has been an intranet 2.0 There has been an intranet 2.0 philosophy mooted that some call the philosophy mooted that some call the ‘build it and they will come' approach (after ‘build it and they will come' approach (after one of my favourite films ‘Field of one of my favourite films ‘Field of Dreams'). Don't believe it for a second. If Dreams'). Don't believe it for a second. If staff can't see a clear benefit to a staff can't see a clear benefit to a voluntary activity, it just won't happen.”voluntary activity, it just won't happen.”
~ Patrick Walsh, ~ Patrick Walsh, The Lean IntranetThe Lean Intranethttp://web.fumsi.com/go/article/manage/4024http://web.fumsi.com/go/article/manage/4024
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What is Web 2.0?What is Web 2.0? Architecture of ParticipationArchitecture of Participation Dynamic ContentDynamic Content Interactive Info SharingInteractive Info Sharing InteroperabilityInteroperability Network as PlatformNetwork as Platform TransactionalTransactional User-centered DesignUser-centered Design
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Web 2.0 Tools – S.L.A.T.E.S.Web 2.0 Tools – S.L.A.T.E.S.
S.S.earch: Google-style keyword searchearch: Google-style keyword search L.L.inks: Content groupinginks: Content grouping A.A.uthoring: Blogs, comments, posts, wikisuthoring: Blogs, comments, posts, wikis T.T.ags: User-added keywordsags: User-added keywords E.E.xtensions: Apps, widgets, doc. hostingxtensions: Apps, widgets, doc. hosting S.S.ignals: Feeds tracking changes (RSS)ignals: Feeds tracking changes (RSS)
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Search (Search (SSLATES)LATES)
We don’t have a We don’t have a search functionsearch function
Regardless of Regardless of Intranet 2.0, we Intranet 2.0, we need a search need a search functionfunction
Include hosted Include hosted documents, forums, documents, forums, etc.etc.
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Links (SLinks (SLLATES)ATES)
RelationshipsRelationships OrganizationsOrganizations DataData
Part of a wholePart of a whole InterconnectedInterconnected Sometimes indirectlySometimes indirectly
Certain info universalCertain info universal BenefitsBenefits RetirementRetirement
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Authoring (SLAuthoring (SLAATES)TES)
Only a few people Only a few people create content for the create content for the Intranet right nowIntranet right now
Much of our current Much of our current content is out of date content is out of date or constantly expiringor constantly expiring
Ideally, many will Ideally, many will contribute – intranet contribute – intranet users will be better users will be better informedinformed
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Tags (SLATags (SLATTES)ES)
Visual compromise Visual compromise between enterprise between enterprise search and linkssearch and links
Represents relevance Represents relevance and popularityand popularity
Adapts with changing Adapts with changing priorities, languagepriorities, language
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Extensions (SLATExtensions (SLATEES)S)
Taking advantage of Taking advantage of web ingenuityweb ingenuity
Allows “authors” to Allows “authors” to illustrate points with illustrate points with third-party data/mediathird-party data/media
Photos, videos, Photos, videos, slideshows, maps, slideshows, maps, calendars, etc.calendars, etc.
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Signals (SLATESignals (SLATESS))
RSS and other types RSS and other types of feeds help users to of feeds help users to browse most current browse most current informationinformation
Users should be able Users should be able to create their own to create their own feeds from sources of feeds from sources of their choicetheir choice
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S.L.A.T.E.S. – User BenefitsS.L.A.T.E.S. – User Benefits
S.S.earch: Quickly find relevant informationearch: Quickly find relevant information L.L.inks: Access suggested informationinks: Access suggested information A.A.uthoring: Share ideas and informationuthoring: Share ideas and information T.T.ags: Categorize informationags: Categorize information E.E.xtensions: Access and share mediaxtensions: Access and share media S.S.ignals: Track new, timely informationignals: Track new, timely information
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Why should I use the Intranet?Why should I use the Intranet?
CommunicationCommunication CollaborationCollaboration Document SharingDocument Sharing Document VersioningDocument Versioning Enterprise SearchEnterprise Search Project ManagementProject Management SecuritySecurity
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Communication Communication
Adv. Employee DirectoryAdv. Employee Directory DB returns similar to DB returns similar to
Norfolk AIRNorfolk AIR
Employee ProfilesEmployee Profiles Photo and contact infoPhoto and contact info Easy to upload & changeEasy to upload & change
Mobile Device AccessMobile Device Access Intranet on-the-goIntranet on-the-go
Page CommentsPage Comments Immediate responsesImmediate responses
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CollaborationCollaboration
Activity StreamsActivity Streams Similar to FacebookSimilar to Facebook
Discussion ForumsDiscussion Forums Help users help each otherHelp users help each other
Ratings and TagsRatings and Tags Shared CalendarsShared Calendars Team Work SpacesTeam Work Spaces Wiki-style EditingWiki-style Editing
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Document SharingDocument Sharing Easy Drag-and-Drop UploadEasy Drag-and-Drop Upload Replaces Network DrivesReplaces Network Drives WYSIWYG PostingWYSIWYG Posting
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Document VersioningDocument Versioning
Track ChangesTrack Changes Time StampsTime Stamps View Total HistoryView Total History
Ensures AccuracyEnsures Accuracy Allows Easy Allows Easy
ReversionReversion
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Enterprise SearchEnterprise Search
Find Things FasterFind Things Faster Includes Hosted Includes Hosted
DocumentsDocuments Refined by User Refined by User
RatingsRatings
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Project ManagementProject Management
Create Work SpaceCreate Work Space Form Teams QuicklyForm Teams Quickly Define & Share GoalsDefine & Share Goals Assign TasksAssign Tasks Monitor ResourcesMonitor Resources Track ProgressTrack Progress
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SecuritySecurity Document Document
PermissionsPermissions Page PermissionsPage Permissions Restrict Guide Restrict Guide
ContentContent Set DefaultsSet Defaults Based on EmployeeBased on Employee
DepartmentDepartment Project TeamProject Team
Easy to UpdateEasy to Update
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How do we get there?How do we get there?
Form a PlanForm a Plan Choose a SolutionChoose a Solution Implement SolutionImplement Solution Develop & TestDevelop & Test Promote & ReleasePromote & Release Track Usage Track Usage Support & UpgradeSupport & Upgrade Remain OpenRemain Open
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SolutionsSolutions
Dot Net Nuke - Dot Net Nuke - http://http://www.dotnetnuke.comwww.dotnetnuke.com//
http://http://www.youtube.com/watch?vwww.youtube.com/watch?v=21jPsrIzDJI=21jPsrIzDJI Confluence - Confluence - http://http://www.atlassian.comwww.atlassian.com/software/confluence//software/confluence/
http://www.atlassian.com/software/confluence/videos/overview.jsphttp://www.atlassian.com/software/confluence/videos/overview.jsp
CodeBeamer - CodeBeamer - http://http://www.intland.com/products/cb/overview.htmlwww.intland.com/products/cb/overview.html http://http://www.youtube.com/watch?vwww.youtube.com/watch?v=jtAq9iFRVcA=jtAq9iFRVcA
ThoughtFarmer - ThoughtFarmer - http://http://www.thoughtfarmer.comwww.thoughtfarmer.com// http://www.viddler.com/simple/83978af2/http://www.viddler.com/simple/83978af2/
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InvestmentInvestment
Dot Net Nuke: $5,000-$10,000 (modules)Dot Net Nuke: $5,000-$10,000 (modules) Module support variesModule support varies
Confluence: $12,000 (one-time fee)Confluence: $12,000 (one-time fee) One year of supportOne year of support
CodeBeamer: $7,500 (per year)CodeBeamer: $7,500 (per year) Ongoing supportOngoing support
ThoughtFarmer: $49,000 (one-time fee)ThoughtFarmer: $49,000 (one-time fee) Support contracted on yearly basisSupport contracted on yearly basis
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Return on Investment (ROI)Return on Investment (ROI)
Drastically Reduced Email WasteDrastically Reduced Email Waste Reduced Call Center VolumeReduced Call Center Volume More Efficient Use of Work HoursMore Efficient Use of Work Hours
Reduced LaborReduced Labor Greater ProductivityGreater Productivity
Online Training & MeetingsOnline Training & Meetings General Cost Savings General Cost Savings
Print, Paper, Phone, TravelPrint, Paper, Phone, Travel
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Norfolk Email Waste EstimateNorfolk Email Waste Estimate
$159/yr Email x 5,000 users = $795,000/yr$159/yr Email x 5,000 users = $795,000/yr $80/yr Storage x 5,000 users = $400,000/yr$80/yr Storage x 5,000 users = $400,000/yr 78% File & Data Redundancy = $312,000/yr78% File & Data Redundancy = $312,000/yr Save Hundreds of Thousands of Dollars?Save Hundreds of Thousands of Dollars?
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New Document EtiquetteNew Document Etiquette
Publish all information on Intranet firstPublish all information on Intranet first Host important files on the IntranetHost important files on the Intranet Encourage linking to info/files on IntranetEncourage linking to info/files on Intranet Discourage attachmentsDiscourage attachments
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Email Waste ExampleEmail Waste Example
10 MB x 5,000 email users = 10 MB x 5,000 email users = 50 GB50 GB 50,000 MB x $2 per MB = 50,000 MB x $2 per MB = $100,000/year$100,000/year
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Additional BenefitsAdditional Benefits
Increases Employee EngagementIncreases Employee Engagement More Effective Knowledge SharingMore Effective Knowledge Sharing Better Informed EmployeesBetter Informed Employees Attract Tech-Savvy EmployeesAttract Tech-Savvy Employees
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Online Magazine Online Magazine or Dynamic Workplace?or Dynamic Workplace?
“…“…In six years of In six years of planning and investment, planning and investment, the intranet evolved from the intranet evolved from the third most trusted the third most trusted source of information at source of information at IBM… to the most trusted IBM… to the most trusted source of information at source of information at the global company.” the global company.”
~ ~ The Social WorkplaceThe Social Workplacehttp://www.thesocialworkplace.com/corporate-http://www.thesocialworkplace.com/corporate-
info/internal-communication/976/info/internal-communication/976/
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Intranet 2.0 @ IBMIntranet 2.0 @ IBM
““In fact, the intranet has become so In fact, the intranet has become so valuable at IBM, that according to internal valuable at IBM, that according to internal IBM research:”IBM research:”
80% IBM employees visit Intranet per day80% IBM employees visit Intranet per day 68% View intranet as crucial to their jobs68% View intranet as crucial to their jobs 52% More satisfied to be IBM employee52% More satisfied to be IBM employee
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Grow or DieGrow or Die
Norfolk is three to four Norfolk is three to four years behind industry years behind industry trendstrends
2006 TIME magazine 2006 TIME magazine Person of The Year: Person of The Year: “You” “You”
ie. Web 2.0 usersie. Web 2.0 users