Nonverbal Communication Yls

8/6/2019 Nonverbal Communication Yls

1/12

Definition

Transmission of messages by amedium other than speech or

writing.

1


2/12

Nonverbal CommunicationHalf of our message is carried through nonverbal

elements:

y - Body Posturey - Stance

y - Proximity

y - Eye movements.

y - Dress and appearance

y - Eye contact.

2


3/12

Functions of NonverbalCommunication

y To provide information

y To regulate interaction

y To express or hide emotion and affect

y To present an image

y To express power and control

3


4/12

Gesturesy Body language and nonverbal communication are

transmitted through the eyes, face, hands, arms, legs

and posture (sitting and walking)

4


5/12

Eyes

y The raising of oneseyebrow shows

disbelief and twoshows surprise.

y Right lookers are moreinfluenced by logic and

precision,y left lookers are found

to be more emotional,subjective andsuggestible.

5

Windows of the soul, areindicators of feelings.

y Shifty eyes & beady eyesdemonstrate awareness.

y Honest person has a tendencyto look straight in the eye

when speaking.

People avoid eye contact withother person when anuncomfortable questionasked.


6/12

TheFaceCommon facial gestures are:

y Frowns: unhappiness, anger

y Smiles: happiness

y Sneers: dislike, disgust

y Clenched jaws: tension, anger

y Pouting lips: sadness.

Some people try to hide their trueemotions. The term Poker Facedescribes them.

6


7/12

7


8/12

T e Handsy Leaning back with both hands

supporting the head usuallyindicates a feeling of confidence orsuperiority.

y Cupping one or both hands overthe mouth, especially whentalking, may well indicate that theperson is trying to hide something

y Putting your hand to your cheek orstroking your chin generallyportrays thinking, interest orconsideration.

8


9/12

T e Arms and Legs

y Crossed arms tend to signaldefensiveness.

y Conversely, arms open and extendedtoward you generally indicate

openness and acceptance.y If the people have tightly crossed legs

and tightly crossed arms, their innerattitude is usually one of extreme

negativity toward what is going onaround them. It may be difficult to getagreement.

9


10/12

Posture: Sitting and Walkingy Interest and involvement are

usually projected by sitting on theedge of the chair and leaningslightly forward.

y People who walk with theirshoulders hunched and hands intheir pockets tend to be secretiveand critical.

y Generally, people who walk fastand swing their arms freely tend toknow what they want and to goafter that.

10


11/12

Action speaks louder than wordsAction speaks louder than words

11

What often happens in any relationship is thatlanguage itself becomes a mask and a means ofclouding and confusing the relationship. If thespoken language is stripped away and the onlycommunication left is body language, the truth

will find some way of poling through. Spoken

language itself is a great obscurer

Body LanguageBody Language, Julius Fast, MJF books, 1970


12/12

12

Nonverbal Communication Yls

Documents

Transcript of Nonverbal Communication Yls