Non Verbal Communication
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Scenari o1 – Yo u a r e si tt i n g i n f r on t of ani n terviewpa n el w ith a rms cr oss ed . Sof ary ou h aven ot b een askedasi n gl equ esti on , h ow ever, you r crossedarms have spokenlouder t h an t h ewor d s. T i p 1– N eve r keep you r armscrossed especi al l yd u r i n gf orm al on e- on - on e meet i n gs. I t su ggest syou arenot op ent of eed b a ck an d cou ld a l sosu ggest t hat y o u a re t r y i n g t od o minate t h e si t uation. Scenar i o2 – Yo u are gi vi n g a p r esen tationt o a gr ou p of 2 0 p eop le. You keep y o u r g a ze fi x e d at t h e c e nt r e o f t h e c l ass / roo m t h r ou g h t h e present a t i o n – y o u r g a ze h a s s p o k e n louder th a n y our w or d s. T i p2– You r gaz eat on eper son sh ou l d not b emor et h an4- 5 se con d sw h i l e d el iveri n g a p r esen t at i on/ communicat i n g w i t ha large gr ou p u n l ess youare ad d r essi n g a n i n d i vi d u al. S cen ari o 1 and2clear l y d em on st r ate the i m port an ce of N onVer b al C om munic at i on. Wha t is No n V er b a l C o mmu n i c a t ion? It i s co mmunicat i on of f eel i n gs, emot i on s, att i t u d es, and t hou gh ts throu gh b o dymo v e me n t s /ge s t u r e s /e y e conta c t, etc. T h e compon ent s of N on Ver bal C ommun i cat i onare: K i n esi cs: It is t h e st u d y o f f a ci a l ex p ressi on s, p o stures & gest ures. D id y o u k n owt h at w h i l e i n A r g en t inato r a i se a fi s t int h e ai r w i t h k nuc k l es p oint i n g o utw a r d s ex p resses vict ory, i n L eb a n on , r a isin g a cl osed fi st i s con sideredr u d e?
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Business Communication
Transcript of Non Verbal Communication
7/21/2019 Non Verbal Communication
http://slidepdf.com/reader/full/non-verbal-communication-56daec3962f0f 1/3
Scenario 1 – You are sitting in front of an interview panel with arms crossed.
So far you have not been asked a single question, however, your crossed arms
have spoken louder than the words.
Tip 1 – Never keep your arms crossed especially during formal one-on-one
meetings. It suggests you are not open to feedback and could also suggest that
you are trying to dominate the situation.
Scenario 2 – You are giving a presentation to a group of 20 people. You keep
your gaze fixed at the centre of the class / room through the presentation –
your gaze has spoken louder than your words.
Tip 2 – Your gaze at one person should not be more than 4 - 5 seconds while
delivering a presentation / communicating with a large group unless you are
addressing an individual.
Scenario 1 and 2 clearly demonstrate the importance of Non Verbal
Communication.
What is Non Verbal Communication?
It is communication of feelings, emotions, attitudes, and thoughts through
body movements / gestures / eye contact, etc.
Thecomponents of Non Verbal Communication are:
Kinesics: It is the study of facial expressions, postures & gestures. Did
you know that while in Argentina to raise a fist in the air with knuckles
pointing outwards expresses victory, in Lebanon, raising a closed fist is
considered rude?
7/21/2019 Non Verbal Communication
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Oculesics: It is the study of the role of eye contact in non-verbal
communication. Did you know that in the first 90 sec - 4 min you decide
that you are interested in someone or not. Studies reveal that 50% of this
first impression comes from non-verbal communication which includes
oculesics. Only 7% of comes from words - that we actually say.
Haptics: It is the study of touching. Did you know that acceptable level
of touching vary from one culture to another? In Thailand, touching
someone's head may be considered as rude.
Proxemics: It is the study of measurable distance between people as
they interact. Did you know that the amount of personal space when
having an informal conversation should vary between 18 inches - 4 feet
while, the personal distance needed when speaking to a crowd of people
should be around 10-12 feet?
Chronemics: It is the study of use of time in non-verbal communication.
Have you ever observed that while AN employee will not worry about
running a few minutes late to meet a colleague, a manager who has a
meeting with the CEO, a late arrival will be considered as a nonverbal
cue that he / she does not give adequate respect to his superior?
Paralinguistics: It is the study of variations in pitch, speed, volume, and
pauses to convey meaning. Interestingly, when the speaker is making a
presentation and is looking for a response, he will pause. However, when
no response is desired, he will talk faster with minimal pause.
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Physical Appearance: Your physical appearance always contributes
towards how people perceive you. Neatly combed hair, ironed clothes and
a lively smile will always carry more weight than words.
