Noel-Levitz 2013 Student Satisfaction Results Survey Report Us/FVTC Facts/FVTC... · 2014-05-16 ·...

Noel-Levitz Student Satisfaction Survey Report 2014 Fox Valley Technical College

Noel-Levitz

2013 Student

Satisfaction Results

Survey Report

March 2014

Noel-Levitz Student Satisfaction Survey Report 2014 i Fox Valley Technical College

TABLE OF CONTENTS

Executive Summary

College Participation and Representation ................................................................... ii

Key Demographic Comparisons ................................................................................ iii

Key Findings ................................................................................................................ v

Meeting Student Satisfaction Expectations ......................................................... v

Institutional Summary ........................................................................................ vi

Strengths ............................................................................................................ vii

Challenges ......................................................................................................... vii

Benchmarks ....................................................................................................... vii

Trends in Student Satisfaction ......................................................................... viii

Using The Results ..................................................................................................... xii

Interpretive Definitions and Descriptions

Purpose and Background .......................................................................................... xiii

Survey Instrument ..................................................................................................... xiii

Definition of Performance Gap ................................................................................. xiii

Question Groupings by Institutional Category ......................................................... xiii

Definition of Level of Significance ............................................................................ xv

Limitations ................................................................................................................. xv

Acknowledgement ...................................................................................................... xv

Longitudinal Summaries

FVTC Longitudinal Demographic Summary ............................................................... 2

FVTC Longitudinal Institutional Summary.................................................................. 4

FVTC Fall 2013 to Fall 2011 Results Institutional Summary Item Report ............................................................................. 5

Institutional Summary Scale Report .......................................................................... 11

Benchmark Comparisons

Summary Comparison ................................................................................................ 17

WTCS Summary Scale Report Comparison .............................................................. 18

National Summary Scale Report Comparison ........................................................... 19

Appendices

Student Satisfaction Inventory Survey Instrument ................................................... 20

Noel Levitz Student Satisfaction Campus Item List of Questions 2013 .................... 25

Noel Levitz Student Satisfaction Survey Additional Questions 2013 ....................... 26

Noel-Levitz Student Satisfaction Survey Report 2014 ii Fox Valley Technical College

Fox Valley Technical College conducts the Student Satisfaction survey as an ongoing effort to gather

feedback from students across the district. Understanding students' experiences and satisfaction is

important in our efforts to enrich the student experience and to make Fox Valley Technical College a

more student-centered college. The results of this effort provide the college with valuable information

that will be used for student success initiatives, strategic planning and continuous improvement.

The Noel-Levitz Student Satisfaction Inventory (SSI) was conducted in November 2013 to evaluate

academic, instructional and student support services from the students’ point of view. Program

instructors distributed 2,496 paper copies within classrooms and 1,851 (74.2%) completed the paper

survey. This report highlights the results of the SSI survey including college participation and

representation, key demographic longitudinal comparisons and key findings.

College Participation and Representation

Figure 1

Significant efforts were invested in pre-

planning and gathering college-wide

demographics to conduct this survey with the

goal of obtaining a comprehensive

representation of student satisfaction across

the entire College. In Figure 1, the number of

students responding shows the increasing

numbers of students participating in the SSI

with 1,508 for 2009, 1,810 for 2011, and

1,851 for 2013.

Figure 2 and Figure 3 demonstrate regional and division representation across the Fox Valley Technical

College district. Students from all district campuses were included in the SSI survey.

Figure 2

Executive Summary

Noel-Levitz Student Satisfaction Survey Report 2014 iii Fox Valley Technical College

It is important to the college that not only students from all district campuses are represented, but

students from all divisions are likewise represented in the SSI. Figure 3 displays the results of

representation for each division.

Figure 3

Key Demographic Comparisons

Key demographics are summarized below for the 2009, 2011 and 2013 results.

Age 2009 2011 2013

18 and under 6.8% 7.3% 10.2%

19 to 24 47.3% 46.0% 50.8%

25 to 34 22.8% 24.9% 23.0%

35 to 44 10.9% 11.0% 9.8%

45 and over 12.3% 10.8% 6.3%

The diversity of student age groups represented in the survey sample has changed slightly in some

areas from 2007 to 2013. There is an increasing trend in the percentage of students under age 24 and

a decreasing trend in students age 25 and above.

29%

1%

19%

8%

15% 15% 14%

27%

3%

19%

8%

16% 15%12%

Business &Service

GeneralStudies

Health InformationTechnology

Mfg & AgTechnologies

Public Safety Transp. &Construction

Percent of Division Participation 2013: 1,620 Total 2011: 1,663 Total

2011 2013

Noel-Levitz Student Satisfaction Survey Report 2014 iv Fox Valley Technical College

Educational Goals 2009 2011 2013

Associate Degree 68.8% 67.6% 70.1%

Vocation/Technical Program 14.7% 12.3% 8.7%

Transfer To Another Institution 3.3% 6.0% 6.7%

Certification 6.3% 8.0% 6.1%

Self-Improvement/Pleasure 0.1% 0.9% 1.8%

Job Related Training 3.3% 2.8% 3.6%

Other Educational Goal 2.9% 2.5% 3.7%

A higher percentage of students from 2009 and 2011 to 2013 are focused on an Associate Degree, and

there is a noted decrease in students indicating that their goal is a Vocational/Technical Program.

Employment 2009 2011 2013

Full-time off campus 24.1% 22.9% 28.4%

Part-time off campus 40.5% 43.8% 44.8%

Full-time on campus 1.2% 1.6% 1.4%

Part-time on campus 3.0% 4.0% 2.7%

Not employed 31.2% 27.7% 22.7%

A higher percentage of students from 2009 and 2011 to 2013 are employed full-time off campus. A

lower percentage of students from 2009 and 2011 to 2013 are not employed.

Disabilities 2009 2011 2013

Yes-Disability 9.4% 11.1% 11.8%

No-Disability 90.6% 89.0% 88.8%

A slightly higher percentage of students from 2009 and 2011 to 2013 are identified as having a

disability.

Complete demographic trends are available on the FVTC Longitudinal Demographic Summary.

Noel-Levitz Student Satisfaction Survey Report 2014 v Fox Valley Technical College

Key Findings

This report identifies the areas that matter most to students, how satisfied they are in having their

expectations met, and where there is room for improvement. It also highlights how FVTC compares

with the comparison groups of WTCS (Wisconsin Technical College System) and national community

colleges. Key findings include strengths, challenges, benchmarks and trends.

Meeting Student Satisfaction Expectations

The 2013 survey results demonstrate a consistent average student satisfaction mean ratings for the 2009,

2011 and 2013 results.

How has your college experience met your expectations? 2009 2011 2013 AVG

Mean score comparison. 4.79 4.90 4.84 4.84

Overall satisfaction with your experience at FVTC. 2009 2011 2013 AVG


If you had to do it over again, would you enroll here? 2009 2011 2013 AVG


Institution was my 2009 2011 2013 AVG

1st Choice 72.7% 74.2% 72.8% 73.2%

2nd Choice 22.6% 21.6% 21.7% 21.9%

3rd Choice or Lower 4.8% 4.3% 5.5% 4.9%

An average of 95.1% of students chose Fox Valley Technical College as their first or second choice.

Noel-Levitz Student Satisfaction Survey Report 2014 vi Fox Valley Technical College

Institutional Summary

The survey results are summarized in an institutional summary of twelve scales (categories) to provide

an overview of student satisfaction. Table 1 below shows an increase in the Satisfaction mean for

eleven of the twelve categories from 2009 to 2013. Interestingly, the Importance mean rating is

decreasing for each of the twelve scales as listed in Table 2. A complete listing of the questions that

make up each category can be found in the Institutional Scale Report.

Table 1. Satisfaction Means for 2009, 2011 and 2013

Institutional Summary of Satisfaction 2009 2011 2013

1. Student Centeredness 5.49 5.58 5.56

2. Instructional Effectiveness 5.52 5.61 5.57

3. Responsiveness to Diverse Populations 5.48 5.51 5.53

4. Campus Support Services 5.03 5.14 5.14

5. Safety and Security 5.05 5.15 5.07

6. Academic Advising/Counseling 5.40 5.42 5.34

7. Admissions and Financial Aid 5.04 5.25 5.31

8. Academic Services 5.36 5.42 5.46

9. Registration Effectiveness 5.33 5.43 5.41

10. Service Excellence 5.28 5.39 5.38

11. Concern for the Individual 5.36 5.42 5.40

12. Campus Climate 5.42 5.43 5.50

Table 2. Importance Means for 2009, 2011 and 2013

Institutional Summary of Importance 2009 2011 2013

1. Student Centeredness 5.93 6.04 5.94

2. Instructional Effectiveness 6.08 6.27 6.16

3. Responsiveness to Diverse Populations N/A N/A N/A

4. Campus Support Services 5.25 5.33 5.32

5. Safety and Security 5.75 5.84 5.76

6. Academic Advising/Counseling 6.05 6.13 6.00

7. Admissions and Financial Aid 5.87 5.98 5.88

8. Academic Services 5.85 5.94 5.83

9. Registration Effectiveness 6.04 6.14 6.03

10. Service Excellence 5.80 5.90 5.79

11. Concern for the Individual 6.06 6.15 6.05

12. Campus Climate 5.90 6.00 5.91

Noel-Levitz Student Satisfaction Survey Report 2014 vii Fox Valley Technical College

Strengths

Strengths equal high importance and high satisfaction. For the following items, FVTC ranked in the

top half of importance and the top 25% of satisfaction scores.

The quality of instruction I receive in most of my classes is excellent.

Nearly all of the faculty are knowledgeable in their fields.

The quality of instruction in the vocational/technical programs is excellent.

I am able to experience intellectual growth here.

My academic advisor is knowledgeable about my program requirements.

There is a good variety of courses provided on this campus.

Program requirements are clear and reasonable.

Challenges

Challenges equal high importance and low satisfaction or large performance gap. These items ranked in

the top half of importance and the bottom 25% of satisfaction scores or top 25% of performance gaps.

Classes are scheduled at times that are convenient for me.

I am able to register for classes I need with few conflicts.

Faculty are fair and unbiased in their treatment of individual students.

Faculty are understanding of students' unique life circumstances.

Faculty provide timely feedback about student progress in a course.

This school does whatever it can to help me reach my educational goals.

Benchmarks

Benchmark results provide an overview of how students’ perceptions compare with other technical

colleges across the state and nationally. The SSI results are benchmarked against previous college

results, other Wisconsin Technical College System results, and national college results. Below are the

2013 strengths which are benchmarked against the following comparisons.

FVTC Comparison 2013 to 2011






FVTC Comparison with Wisconsin Technical College System (2009-2013)







Noel-Levitz Student Satisfaction Survey Report 2014 viii Fox Valley Technical College

FVTC Comparison with National Colleges






Program requirements are clear and reasonable.

The campus is safe and secure for all students.

Nearly all classes deal with practical experiences and applications.

Trends in Student Satisfaction

The results of the SSI are studied and analyzed for trends affecting the college. Information is provided

in the figures below on trends recognized for 2013.

Figure 4

A consistent 95% of students choose FVTC as their first or second choice for college.

Noel-Levitz Student Satisfaction Survey Report 2014 ix Fox Valley Technical College

Figure 5

Cost is increasingly important to students when choosing to enroll at FVTC.

Figure 6

The percentage of ages 19 to 24 is increasingly represented and the percentage of ages of 35 to 44 has

decreased over the three reported years of results.

5.97

6.146.18

5.79

5.985.92

5.58

5.875.81

5.5

5.6

5.7

5.8

5.9

6

6.1

6.2

6.3

2009 2011 2013

Importance in Making Decision to Enroll

Cost

Academic Reputation

Financial Aid

47.27 45.98

50.8

22.7524.94

22.95

10.87 11 9.86.82 7.31

10.18

6

16

26

36

46

56

2009 2011 2013

Age

19 to 24

25 to 34

35 to 44

18 and under

Noel-Levitz Student Satisfaction Survey Report 2014 x Fox Valley Technical College

Figure 7

The percentage of students choosing educational goals of associate degree are increasing as conversely

the percentage of students choosing vocation/technical programs is decreasing.

Figure 8

The three year average (mean) remains steady for overall satisfaction.

68.80 67.6270.12

14.6512.3

8.688.00

18.00

28.00

38.00

48.00

58.00

68.00

2009 2011 2013

Educational Goals

Associate Degree

Vocation/TechnicalProgram

Noel-Levitz Student Satisfaction Survey Report 2014 xi Fox Valley Technical College

Figure 9

Survey questions were summarized into twelve scales (categories). These four scales demonstrate

areas of satisfaction are trending higher over the three year results.

Figure 10

These five scales demonstrating areas of importance to students are trending lower over the three year

results.

6.08

6.27

6.16

6.04

6.14

6.036.05

6.13

6

5.85

5.94

5.835.8

5.9

5.79

5.7

5.8

5.9

6

6.1

6.2

6.3

2009 2011 2013

Importance Means Trending Downward

Instructional Effectiveness

Registration Effectiveness

Academic Advising/Counseling

Academic Services

Service Excellence

5.485.51

5.53

5.42 5.43

5.5

5.36

5.425.46

5.04

5.25

5.31

5

5.2

5.4

5.6

2009 2011 2013

Satisfaction Means Trending Upward

Responsiveness toDiverse Populations

Campus Climate

Academic Services

Admissions andFinancial Aid

Noel-Levitz Student Satisfaction Survey Report 2014 xii Fox Valley Technical College

Table 3. Employability Essentials

Employability Essentials Importance Satisfaction Performance

Gap (Sorted)

My general education coursework has prepared me to Adapt to Change in the workplace.

6.03 5.46 0.57

My general education coursework has prepared me to Think Critically and Creatively in the workplace.

6.04 5.56 0.48

My occupational/technical coursework has prepared me to Adapt to Change in the workplace.

6.22 5.76 0.46

My occupational/technical coursework has prepared me to Think Critically and Creatively in the workplace.

6.20 5.84 0.36

My general education coursework has prepared me to Communicate Effectively and Respectfully in the workplace.

6.09 5.74 0.35

My general education coursework has prepared me to Work Collaboratively in the workplace.

6.01 5.66 0.35

My occupational/technical coursework has prepared me to Communicate Effectively and Respectfully in the workplace.

6.17 5.83 0.34

My occupational/technical coursework has prepared me to Work Collaboratively in the workplace.

6.13 5.79 0.34

My general education coursework has prepared me to Act Responsibly in the workplace.

6.07 5.73 0.34

My occupational/technical coursework has prepared me to Act Responsibly in the workplace.

6.18 5.91 0.27

Employability Essentials are the skills and behaviors employers want to see demonstrated in the

workplace, and they are incorporated into all college courses. On a scale of 1-7, Table 3 demonstrates

a high rate of satisfaction for each employability essential as compared to its rating of importance and

the resulting performance gap.

Using the Results

The results of the student satisfaction survey provide useful and comprehensive information to guide

college decision-making efforts and action planning. From these results, the college can identify

overall strengths, which provide a foundation from which to build as we seek to continually improve.

Further, important information is obtained regarding where to focus resources to improve programs

and services.

FVTC continues to deliver high quality services that students expect and are satisfied with. The

information from this report will be further analyzed, specific strengths and challenges will be studied

for their implications on the College; and detailed information will be shared with all divisions. The

information from this satisfaction data provides:

Direction for student success initiatives

Guidance in strategic planning efforts

Input as part of continuous quality improvement efforts

Offer information for accreditation requirements

Present nationally-normed satisfaction research for recruitment efforts

Allow for data-driven decision making

Noel-Levitz Student Satisfaction Survey Report 2014 xiii Fox Valley Technical College

Purpose and Background

The intent of this survey data is for use as one of the multiple elements considered in evaluation of

student satisfaction with College services and facilities. Using this approach, teams are encouraged to

consider these results along with other quantitative sources of feedback from other surveys or metrics

related to a particular area of the College, as well as qualitative sources of feedback such as observation,

focus groups, interviews and contacts of a non-metric nature (e.g., complaints). Viewing an individual

situation from multiple perspectives enables the team to identify patterns of evidence that are

consistently pointing to an issue that needs improvement.

Survey Instrument

The Noel-Levitz survey instrument asks students to respond to each item on a 1 to 7 Likert scale, with 7

being high. Each item describes an expectation. Students rate how important it is to meet this expectation

and how satisfied they are with the College in meeting this expectation.

The College Effectiveness Department conducted the survey with students in a sample of core program

courses. Students in these classes were asked to complete the survey during the class period. Both

associate degree and diploma program-declared students are typically in these classes, as are undeclared

program students who may have been taking a program course.

Definition of Performance Gap

Each scale contains three areas of measurement: importance, satisfaction, and performance gap.

The performance gap is simply the importance score minus the satisfaction score. The larger the

performance gap, the greater the discrepancy between what students expect and their level of

satisfaction with the current situation. The smaller the performance gap, the better the institution is

doing at meeting student expectations. It is important to consider all of the information provided.

Focusing on only one area of measurement (such as the performance gap) likely will result in

overlooking areas of students’ experiences that they value most.

Question Groupings by Institutional Category

The Student Satisfaction Survey is conducted regularly to document change over time and to facilitate

improvement in student experiences and satisfaction. Each college division is provided with a

customized report to facilitate improvement efforts. The survey results are summarized in an

institutional summary of twelve categories to provide an overview of student satisfaction. The items

which contribute to each category can be reviewed within the full college report. The twelve category

groupings are as follows:

Interpretive Definitions and Descriptions

Noel-Levitz Student Satisfaction Survey Report 2014 xiv Fox Valley Technical College

1. Student Centeredness - campus efforts to convey to students that they are important. This scale

measures the extent to which students feel welcomed and valued.

2. Instructional Effectiveness - students’ academic experience, the curriculum, and the campus’s

overriding commitment to academic excellence. This comprehensive scale covers areas such as the

effectiveness of college faculty in and out of the classroom, content of the courses, and sufficient

course offerings.

3. Responsiveness to Diverse Populations - college’s commitment to specific groups of students

enrolled at FVTC, e.g., under-represented populations; students with disabilities; commuters; part-

time students; and older, returning learners.

4. Campus Support Services - quality of support programs and services which students utilize to

make their educational experiences more meaningful and productive. This scale covers a variety of

areas.

5. Safety and Security - college’s responsiveness to students’ personal safety and security on

campus. This scale measures the effectiveness of both security personnel and campus facilities.

6. Academic Advising and Counseling - comprehensiveness of the academic advising program. The

advising area is evaluated on the basis of knowledge, competence, and personal concern for student

success, as well as on approachability.

7. Admissions and Financial Aid - college’s ability to enroll students in an effective manner. This

scale covers issues such as competence and knowledge of admissions counselors, as well as the

effectiveness and availability of financial aid programs.

8. Academic Services - services students utilize to achieve their academic goals. These services

include the library, computer labs, tutoring, and study areas.

9. Registration Effectiveness - issues associated with registration and billing. This scale also

measures the college’s commitment to making this process as smooth and effective as possible.

10. Service Excellence - perceived attitude of FVTC staff, especially front-line staff, toward students.

This scale pinpoints the areas of the campus where quality service and personal concern for

students are rated most and least favorably.

11. Concern for the Individual - college’s commitment to treating each student as an individual.

Those groups who frequently deal with students on a personal level (e.g., faculty, advisors, etc.)

are included in this assessment.

12. Campus Climate - extent to which the college provides experiences that promote a sense of

campus pride and feelings of belonging. This scale also assess the effectiveness of institution’s

channels of communication for students.

Noel-Levitz Student Satisfaction Survey Report 2014 xv Fox Valley Technical College

Limitations

The survey was administered in the classroom. The effects of various administration modes (e.g.,

direction given to students) on results are unknown.

The survey could be slightly biased due to stacking of courses, specialty courses that only meet once or

early dismissal of courses. The emphasis of this report is based on a sample and not necessarily a

representative sample of all of the courses taught at this level.

Acknowledgement

Program area Team Leads and Department Chairs throughout all locations were instrumental in

conducting this survey. The College Effectiveness Department acknowledges the assistance of

management, instructors and support professionals in administering this survey.

Information and language were used from Noel Levitz resources for descriptions, definitions, and

interpretations. These resources include the Noel-Levitz, Inc. “Satisfaction-Priorities Surveys

Interpretive Guide” and “Reviewing and Sharing Your Satisfaction Data”.

For more information about the 2014 Noel Levitz Student Satisfaction Inventory Report, contact

Shiela Kahler at Fox Valley Technical College, College Effectiveness at [email protected].

Definition of Level of Significance

In the survey data reports that Noel-Levitz provides, the level of significance is reported for

those items where necessary. This designation is reflected by the number of asterisks which

appear behind the mean difference number:

No asterisk = No significant difference

One asterisk “*” = Difference statistically significant at the .05 level

Two asterisks “**” = Difference statistically significant at the .01 level

Three asterisks “***” = Difference statistically significant at the .001 level

The greater the number of asterisks, the greater the confidence in the significance of this

difference, and the greater the likelihood that this difference did not occur by chance. For

example:

The statistical significance at the .05 level indicates that there are five chances in 100

that the difference between your institution’s satisfaction score and the comparison

group satisfaction score would occur due to chance alone.

The .01 level indicates a one in 100 chance.

The .001 level indicates a one in 1,000 chance.

mailto:[email protected]

Noel-Levitz Student Satisfaction Survey Report 2013 1 Fox Valley Technical College

Fox Valley Technical College

2013 Noel-Levitz Student

Satisfaction Results

2014 Survey Report


FVTC Longitudinal Demographic Summary for 2009, 2011 and 2013

GENDER 2009 2011 2013

Female 44.0% 45.6% 45.4%

Male 56.0% 54.4% 54.6%

AGE

18 and under 6.8% 7.3% 10.2%

19 to 24 47.3% 46.0% 50.8%

25 to 34 22.8% 24.9% 23.0%

35 to 44 10.9% 11.0% 9.8%

45 and over 12.3% 10.8% 6.3%

ETHNICITY

African-American 0.8% 1.5% 2.4%

American Indian or Alaskan Native 1.2% 1.2% 1.3%

Asian or Pacific Islander 2.7% 3.3% 4.5%

Caucasian/White 87.0% 86.7% 81.9%

Hispanic 3.0% 2.3% 3.7%

Other race 1.8% 1.0% 1.8%

Race - Prefer not to respond 3.6% 4.0% 4.4%

CURRENT ENROLLMENT STATUS

Day 80.5% 82.8% 80.7%

Evening 19.2% 17.1% 18.9%

Weekend 0.3% 0.1% 0.4%

CLASS LOAD

Full-time 77.7% 76.3% 70.8%

Part-time 22.3% 23.7% 29.2%

CLASS LEVEL

1 Year or less 40.7% 43.9% 44.2%

2 Years 37.0% 34.8% 31.3%

3 Years 14.5% 14.9% 16.6%

4 or More Years 7.8% 6.4% 7.9%

Longitudinal Summaries


EDUCATIONAL GOALS 2009 2011 2013

Associate Degree 68.8% 67.6% 70.1%

Vocation/Technical Program 14.7% 12.3% 8.7%

Transfer To Another Institution 3.3% 6.0% 6.7%

Certification 6.3% 8.0% 6.1%

Self-Improvement/Pleasure 0.8% 0.9% 1.2%

Job Related Training 3.3% 2.8% 3.6%

Other Educational Goal 2.9% 2.5% 3.7%

EMPLOYMENT

Full-time off campus 24.1% 22.9% 28.4%

Part-time off campus 40.5% 43.8% 44.8%

Full-time on campus 1.6% 1.6% 1.4%

Part-time on campus 3.0% 4.0% 2.7%

Not employed 31.2% 27.7% 22.7%

CURRENT RESIDENCE

Residence hall 1.5% 0.3% 1.0%

Own house 28.4% 26.0% 21.1%

Rent room or apt off campus 34.0% 37.6% 36.1%

Parent's home 31.7% 31.0% 35.6%

Other residence 4.5% 5.1% 6.2%

RESIDENCE CLASSIFICATION

In-state 97.9% 98.9% 96.5%

Out-of-state 0.3% 0.2% 0.8%

International (not U.S. citizen) 1.8% 0.9% 2.7%

DISABILITIES

Yes-Disability 9.4% 11.0% 11.2%

No-Disability 90.6% 89.0% 88.8%


FVTC Longitudinal Institutional Summary 2009, 2011 and 2013

The Importance and Satisfaction mean ratings for each of the twelve categories are listed for 2009,

2011 and 2013. The Noel-Levitz survey instrument asks students to respond to each item on a 1 to 7

Likert scale, with 7 being high.

TABLE 4 Importance Satisfaction Gap

Satisfaction

Change

2009 2011 2013 2009 2011 2013 2009 2011 2013 2013-2011

Student

Centeredness 5.93 6.04 5.94 5.49 5.58 5.56 0.44 0.46 0.38 -0.02

Instructional

Effectiveness 6.17 6.27 6.16 5.52 5.61 5.57 0.65 0.66 0.59 -0.04

Responsiveness to

Diverse

Populations

5.48 5.51 5.53 0.02

Campus Support

Services 5.25 5.33 5.32 5.03 5.14 5.14 0.22 0.19 0.18 0.00

Safety and

Security 5.75 5.84 5.76 5.05 5.15 5.07 0.70 0.69 0.69 -0.08*

Academic

Advising/

Counseling

6.05 6.13 6.00 5.40 5.42 5.34 0.65 0.71 0.66 -0.08*

Admissions and

Financial Aid 5.87 5.98 5.88 5.04 5.25 5.31 0.83 0.73 0.57 0.06

Academic Services 5.85 5.94 5.83 5.36 5.42 5.46 0.49 0.52 0.37 0.04

Registration

Effectiveness 6.04 6.14 6.03 5.33 5.43 5.41 0.71 0.71 0.62 -0.02

Service Excellence 5.80 5.90 5.79 5.28 5.39 5.38 0.52 0.51 0.41 -0.01

Concern for the

Individual 6.06 6.15 6.05 5.36 5.42 5.40 0.70 0.73 0.65 -0.02

Campus Climate 5.90 6.00 5.91 5.42 5.53 5.50 0.48 0.47 0.41 -0.03

* Difference statistically significant at the .05 level

The table above illustrates the increasing Satisfaction mean ratings, along with the rising Importance

mean ratings. A performance gap is calculated by simply subtracting the Satisfaction score from the

Importance score. The larger the performance gap, the greater the discrepancy between what students

expect and their level of satisfaction with the current situation. The smaller the performance gap, the

better the institution is doing at meeting student expectations. The gap between the Importance and

Satisfaction mean ratings from the table above are summarized below.


Institutional Summary Item Report for Each Question

TABLE 5 December 2013 December 2011

Item Importance Satisfaction / SD Gap Importance Satisfaction / SD Gap Satisfaction

Difference

01. Most students feel a sense of belonging

here.

5.54 5.50 / 1.25 0.04 5.66 5.59 / 1.20 0.07 -0.09*

02. Faculty care about me as an individual. 6.05 5.62 / 1.27 0.43 6.11 5.68 / 1.29 0.43 -0.06

03. The quality of instruction in the

vocational/technical programs is excellent.

6.29 5.69 / 1.22 0.60 6.38 5.68 / 1.22 0.70 0.01

04. Security staff are helpful. 5.12 4.91 / 1.56 0.21 5.13 4.77 / 1.57 0.36 0.14*

05. The personnel involved in registration are

helpful.

6.06 5.52 / 1.43 0.54 6.18 5.51 / 1.41 0.67 0.01

06. My academic advisor is approachable. 6.11 5.52 / 1.52 0.59 6.27 5.64 / 1.47 0.63 -0.12*

07. Adequate financial aid is available for most

students.

6.11 5.40 / 1.56 0.71 6.23 5.39 / 1.56 0.84 0.01

08. Classes are scheduled at times that are

convenient for me.

6.34 5.21 / 1.53 1.13 6.44 5.19 / 1.52 1.25 0.02

09. Internships or practical experiences are

provided in my degree/certificate program.

5.97 5.33 / 1.43 0.64 6.06 5.35 / 1.47 0.71 -0.02

10. Child care facilities are available on

campus.

4.30 4.68 / 1.49 -0.38 4.15 4.72 / 1.49 -0.57 -0.04

11. Security staff respond quickly in

emergencies.

5.56 4.94 / 1.41 0.62 5.69 4.9 / 1.42 0.79 0.04

12. My academic advisor helps me set goals to

work toward.

5.75 5.05 / 1.62 0.70 5.84 5.07 / 1.60 0.77 -0.02

13. Financial aid awards are announced to

students in time to be helpful in college

planning.

5.91 5.18 / 1.52 0.73 6.03 5.00 / 1.62 1.03 0.18**

14. Library resources and services are adequate. 5.81 5.49 / 1.35 0.32 5.90 5.4 / 1.42 0.50 0.09

15. I am able to register for classes I need with

few conflicts.

6.28 5.34 / 1.58 0.94 6.39 5.25 / 1.57 1.14 0.09

FVTC Fall 2013 to Fall 2011 Results





Difference

16. The college shows concern for students as

individuals.

6.04 5.31 / 1.45 0.73 6.12 5.22 / 1.49 0.90 0.09

17. Personnel in the Veterans' Services program

are helpful.

4.74 4.82 / 1.35 -0.08 4.49 4.67 / 1.26 -0.18 0.15**

19. This campus provides effective support

services for displaced homemakers.

4.95 4.86 / 1.34 0.09 4.95 4.77 / 1.28 0.18 0.09

20. Financial aid counselors are helpful. 5.80 5.18 / 1.49 0.62 5.86 5.02 / 1.54 0.84 0.16**

21. There are a sufficient number of study areas

on campus.

5.79 5.51 / 1.39 0.28 5.92 5.45 / 1.41 0.47 0.06

22. People on this campus respect and are

supportive of each other.

5.94 5.57 / 1.22 0.37 6.00 5.59 / 1.23 0.41 -0.02

23. Faculty are understanding of students'

unique life circumstances.

6.15 5.42 / 1.44 0.73 6.21 5.41 / 1.44 0.80 0.01

24. Parking lots are well-lighted and secure. 5.84 5.33 / 1.47 0.51 5.95 5.47 / 1.42 0.48 -0.14**

25. My academic advisor is concerned about my

success as an individual.

5.98 5.17 / 1.65 0.81 6.13 5.28 / 1.62 0.85 -0.11

26. Library staff are helpful and approachable. 5.56 5.37 / 1.39 0.19 5.60 5.29 / 1.41 0.31 0.08

27. The campus staff are caring and helpful. 5.97 5.67 / 1.20 0.30 6.07 5.64 / 1.22 0.43 0.03

28. It is an enjoyable experience to be a student

on this campus.

6.11 5.71 / 1.29 0.40 6.23 5.75 / 1.27 0.48 -0.04

29. Faculty are fair and unbiased in their

treatment of individual students.

6.21 5.51 / 1.41 0.70 6.33 5.51 / 1.45 0.82 0

30. The career services office provides students

with the help they need to get a job.

5.78 5.25 / 1.31 0.53 5.97 5.23 / 1.32 0.74 0.02

31. The campus is safe and secure for all

students.

6.17 5.79 / 1.18 0.38 6.23 5.89 / 1.15 0.34 -0.10*

32. My academic advisor is knowledgeable

about my program requirements.

6.24 5.69 / 1.47 0.55 6.41 5.83 / 1.44 0.58 -0.14**

33. Admissions counselors accurately portray

the campus in their recruiting practices.

5.66 5.25 / 1.35 0.41 5.74 5.28 / 1.37 0.46 -0.03

34. Computer labs are adequate and accessible. 6.10 5.58 / 1.44 0.52 6.26 5.51 / 1.47 0.75 0.07





Difference

35. Policies and procedures regarding

registration and course selection are clear and

well-publicized.

6.04 5.45 / 1.37 0.59 6.14 5.40 / 1.38 0.74 0.05

36. Students are made to feel welcome on this

campus.

6.11 5.76 / 1.23 0.35 6.2 5.85 / 1.16 0.35 -0.09*

37. Faculty take into consideration student

differences as they teach a course.

6.05 5.36 / 1.37 0.69 6.13 5.40 / 1.39 0.73 -0.04

38. The student center is a comfortable place for

students to spend their leisure time.

5.42 5.35 / 1.33 0.07 5.44 5.37 / 1.34 0.07 -0.02

39. The amount of student parking space on

campus is adequate.

6.07 4.33 / 1.95 1.74 6.14 4.64 / 1.87 1.5 -0.31***


about the transfer requirements of other schools.

5.84 5.15 / 1.51 0.69 5.95 5.25 / 1.47 0.7 -0.1

41. Admissions staff are knowledgeable. 5.99 5.52 / 1.31 0.47 6.11 5.52 / 1.34 0.59 0

42. The equipment in the lab facilities is kept up

to date.

6.08 5.64 / 1.28 0.44 6.27 5.70 / 1.34 0.57 -0.06

43. Class change (drop/add) policies are

reasonable.

5.95 5.54 / 1.34 0.41 6.05 5.57 / 1.38 0.48 -0.03

44. I generally know what's happening on

campus.

5.25 5.14 / 1.49 0.11 5.37 5.24 / 1.42 0.13 -0.10*

45. This institution has a good reputation within

the community.

6.06 5.97 / 1.17 0.09 6.15 6.04 / 1.13 0.11 -0.07

46. Faculty provide timely feedback about

student progress in a course.

6.14 5.42 / 1.42 0.72 6.24 5.40 / 1.42 0.84 0.02

47. There are adequate services to help me

decide upon a career.

5.96 5.46 / 1.37 0.50 6.05 5.50 / 1.30 0.55 -0.04

48. Counseling staff care about students as

individuals.

5.95 5.39 / 1.41 0.56 6.04 5.39 / 1.46 0.65 0

49. Admissions counselors respond to

prospective students' unique needs and requests.

5.79 5.32 / 1.35 0.47 5.87 5.23 / 1.39 0.64 0.09

50. Tutoring services are readily available. 5.57 5.22 / 1.40 0.35 5.6 5.14 / 1.47 0.46 0.08

51. There are convenient ways of paying my

school bill.

6.04 5.45 / 1.43 0.59 6.11 5.52 / 1.42 0.59 -0.07





Difference

52. This school does whatever it can to help me

reach my educational goals.

6.12 5.40 / 1.36 0.72 6.26 5.43 / 1.42 0.83 -0.03

53. The assessment and course placement

procedures are reasonable.

5.90 5.49 / 1.26 0.41 6.01 5.44 / 1.33 0.57 0.05

54. Faculty are interested in my academic

problems.

5.94 5.30 / 1.37 0.64 6.05 5.38 / 1.39 0.67 -0.08

55. Academic support services adequately meet

the needs of students.

5.83 5.33 / 1.3 0.50 5.94 5.34 / 1.33 0.60 -0.01

56. The business office is open during hours

which are convenient for most students.

5.77 5.30 / 1.38 0.47 5.87 5.43 / 1.33 0.44 -0.13**

57. Administrators are approachable to students. 5.88 5.39 / 1.36 0.49 5.96 5.43 / 1.36 0.53 -0.04

58. Nearly all of the faculty are knowledgeable

in their fields.

6.32 5.91 / 1.16 0.41 6.47 5.96 / 1.19 0.51 -0.05

59. New student orientation services help

students adjust to college.

5.69 5.32 / 1.47 0.37 5.75 5.35 / 1.42 0.40 -0.03

60. Billing policies are reasonable. 5.91 5.41 / 1.34 0.50 6.02 5.45 / 1.36 0.57 -0.04

61. Faculty are usually available after class and

during office hours.

6.12 5.65 / 1.32 0.47 6.25 5.74 / 1.25 0.51 -0.09*

62. Bookstore staff are helpful. 5.84 5.50 / 1.49 0.34 5.99 5.57 / 1.47 0.42 -0.07

63. I seldom get the "run-around" when seeking

information on this campus.

5.91 5.22 / 1.52 0.69 6.06 5.19 / 1.60 0.87 0.03

64. Nearly all classes deal with practical

experiences and applications.

6.16 5.66 / 1.31 0.50 6.29 5.76 / 1.26 0.53 -0.10*

65. Students are notified early in the term if they

are doing poorly in a class.

5.98 4.86 / 1.65 1.12 6.09 4.85 / 1.65 1.24 0.01

66. Program requirements are clear and

reasonable.

6.22 5.70 / 1.29 0.52 6.35 5.70 / 1.31 0.65 0.00

67. Channels for expressing student complaints

are readily available.

5.71 4.99 / 1.56 0.72 5.85 4.93 / 1.56 0.92 0.06

68. On the whole, the campus is well-

maintained.

6.12 5.99 / 1.14 0.13 6.21 6.13 / 1.01 0.08 -0.14***

69. There is a good variety of courses provided

on this campus.

6.23 5.89 / 1.24 0.34 6.34 5.95 / 1.18 0.39 -0.06





Difference

70. I am able to experience intellectual growth

here.

6.28 5.87 / 1.21 0.41 6.38 5.99 / 1.11 0.39 -0.12**

71. My general education coursework has

prepared me to Adapt to Change in the

workplace.

6.03 5.46 / 1.42 0.57

Items 71-80 are custom college questions which changed

significantly between 2011 and 2013.

72. My occupational/technical coursework has

prepared me to Adapt to Change in the

workplace.

6.22 5.76 / 1.19 0.46


prepared me to Think Critically and Creatively

in the workplace.

6.04 5.56 / 1.34 0.48


prepared me to Think Critically and Creatively

in the workplace.

6.20 5.84 / 1.15 0.36


prepared me to Work Collaboratively in the

workplace.

6.01 5.66 / 1.27 0.35


prepared me to Work Collaboratively in the

workplace.

6.13 5.79 / 1.17 0.34


prepared me to Communicate Effectively and

Respectfully in the workplace.

6.09 5.74 / 1.25 0.35


prepared me to Communicate Effectively and

Respectfully in the workplace.

6.17 5.83 / 1.18 0.34


prepared me to Act Responsibly in the

workplace.

6.07 5.73 / 1.28 0.34


prepared me to Act Responsibly in the

workplace.

6.18 5.91 / 1.18 0.27

81. Institution's commitment to part-time

students?

5.64 / 1.35 5.63 / 1.28 0.01





Difference

82. Institution's commitment to evening

students?

5.51 / 1.41 5.47 / 1.38 0.04

83. Institution's commitment to older, returning

learners?

5.62 / 1.37 5.61 / 1.30 0.01

84. Institution's commitment to under-

represented populations?

5.46 / 1.33 5.44 / 1.27 0.02

85. Institution's commitment to commuters? 5.40 / 1.48 5.35 / 1.42 0.05

86. Institution's commitment to students with

disabilities?

5.55 / 1.37 5.52 / 1.32 0.03

87. Cost as factor in decision to enroll. 6.18 6.14

88. Financial aid as factor in decision to enroll. 5.81 5.87

89. Academic reputation as factor in decision to

enroll.

5.92 5.98

90. Size of institution as factor in decision to

enroll.

5.05 4.98

91. Opportunity to play sports as factor in

decision to enroll.

3.12 2.87

92. Recommendations from family/friends as

factor in decision to enroll.

4.70 4.64

93. Geographic setting as factor in decision to

enroll.

5.33 5.41

94. Campus appearance as factor in decision to

enroll.

5.02 5.03

95. Personalized attention prior to enrollment as

factor in decision to enroll.

5.33 5.33


** Difference statistically significant at the .01 level

*** Difference statistically significant at the .001 level


Institutional Summary Scale Report by Item


Scale/Item Importance Satisfaction / SD Gap Importance Satisfaction / SD Gap Satisfaction

Difference

Student Centeredness 5.94 5.56 / 1.04 0.38 6.04 5.58 / 1.01 0.46 -0.02


here.

5.54 5.5 / 1.25 0.04 5.66 5.59 / 1.2 0.07 -0.09*


individuals.

6.04 5.31 / 1.45 0.73 6.12 5.22 / 1.49 0.9 0.09



on this campus.

6.11 5.71 / 1.29 0.4 6.23 5.75 / 1.27 0.48 -0.04


campus.

6.11 5.76 / 1.23 0.35 6.2 5.85 / 1.16 0.35 -0.09*


Instructional Effectiveness 6.16 5.57 / 0.99 0.59 6.27 5.61 / 0.95 0.66 -0.04


18. The quality of instruction I receive in most

of my classes is excellent.

6.38 5.67 / 1.25 0.71 6.48 5.72 / 1.26 0.76 -0.05

23. Faculty are understanding of students'

unique life circumstances.

6.15 5.42 / 1.44 0.73 6.21 5.41 / 1.44 0.8 0.01



6.21 5.51 / 1.41 0.7 6.33 5.51 / 1.45 0.82 0

37. Faculty take into consideration student

differences as they teach a course.

6.05 5.36 / 1.37 0.69 6.13 5.4 / 1.39 0.73 -0.04

46. Faculty provide timely feedback about

student progress in a course.

6.14 5.42 / 1.42 0.72 6.24 5.4 / 1.42 0.84 0.02

54. Faculty are interested in my academic

problems.

5.94 5.3 / 1.37 0.64 6.05 5.38 / 1.39 0.67 -0.08

58. Nearly all of the faculty are knowledgeable

in their fields.

6.32 5.91 / 1.16 0.41 6.47 5.96 / 1.19 0.51 -0.05

61. Faculty are usually available after class and

during office hours.

6.12 5.65 / 1.32 0.47 6.25 5.74 / 1.25 0.51 -0.09*

64. Nearly all classes deal with practical

experiences and applications.

6.16 5.66 / 1.31 0.5 6.29 5.76 / 1.26 0.53 -0.10*

65. Students are notified early in the term if they

are doing poorly in a class.

5.98 4.86 / 1.65 1.12 6.09 4.85 / 1.65 1.24 0.01

66. Program requirements are clear and

reasonable.

6.22 5.7 / 1.29 0.52 6.35 5.7 / 1.31 0.65 0





Difference

69. There is a good variety of courses provided

on this campus.

6.23 5.89 / 1.24 0.34 6.34 5.95 / 1.18 0.39 -0.06

81. Institution's commitment to part-time

students?

5.64 / 1.35 5.63 / 1.28 0.01

82. Institution's commitment to evening

students?

5.51 / 1.41 5.47 / 1.38 0.04

83. Institution's commitment to older, returning

learners?

5.62 / 1.37 5.61 / 1.3 0.01

84. Institution's commitment to under-

represented populations?

5.46 / 1.33 5.44 / 1.27 0.02

85. Institution's commitment to commuters? 5.4 / 1.48 5.35 / 1.42 0.05

86. Institution's commitment to students with

disabilities?

5.55 / 1.37 5.52 / 1.32 0.03

Campus Support Services 5.32 5.14 / 1.1 0.18 5.33 5.14 / 1.05 0.19 0

10. Child care facilities are available on

campus.

4.3 4.68 / 1.49 -0.38 4.15 4.72 / 1.49 -0.57 -0.04

17. Personnel in the Veterans' Services program

are helpful.

4.74 4.82 / 1.35 -0.08 4.49 4.67 / 1.26 -0.18 0.15**

19. This campus provides effective support

services for displaced homemakers.

4.95 4.86 / 1.34 0.09 4.95 4.77 / 1.28 0.18 0.09

30. The career services office provides students

with the help they need to get a job.

5.78 5.25 / 1.31 0.53 5.97 5.23 / 1.32 0.74 0.02

38. The student center is a comfortable place for

students to spend their leisure time.

5.42 5.35 / 1.33 0.07 5.44 5.37 / 1.34 0.07 -0.02

47. There are adequate services to help me

decide upon a career.

5.96 5.46 / 1.37 0.5 6.05 5.5 / 1.3 0.55 -0.04



5.69 5.32 / 1.47 0.37 5.75 5.35 / 1.42 0.4 -0.03

Safety and Security 5.76 5.07 / 1.1 0.69 5.84 5.15 / 1.07 0.69 -0.08*

04. Security staff are helpful. 5.12 4.91 / 1.56 0.21 5.13 4.77 / 1.57 0.36 0.14*

11. Security staff respond quickly in

emergencies.

5.56 4.94 / 1.41 0.62 5.69 4.9 / 1.42 0.79 0.04

24. Parking lots are well-lighted and secure. 5.84 5.33 / 1.47 0.51 5.95 5.47 / 1.42 0.48 -0.14**


students.

6.17 5.79 / 1.18 0.38 6.23 5.89 / 1.15 0.34 -0.10*





Difference

39. The amount of student parking space on

campus is adequate.

6.07 4.33 / 1.95 1.74 6.14 4.64 / 1.87 1.5 -0.31***

Academic Advising/Counseling 6 5.34 / 1.2 0.66 6.13 5.42 / 1.17 0.71 -0.08*

06. My academic advisor is approachable. 6.11 5.52 / 1.52 0.59 6.27 5.64 / 1.47 0.63 -0.12*

12. My academic advisor helps me set goals to

work toward.

5.75 5.05 / 1.62 0.7 5.84 5.07 / 1.6 0.77 -0.02



5.98 5.17 / 1.65 0.81 6.13 5.28 / 1.62 0.85 -0.11


about my program requirements.

6.24 5.69 / 1.47 0.55 6.41 5.83 / 1.44 0.58 -0.14**


about the transfer requirements of other schools.

5.84 5.15 / 1.51 0.69 5.95 5.25 / 1.47 0.7 -0.1


individuals.

5.95 5.39 / 1.41 0.56 6.04 5.39 / 1.46 0.65 0



6.12 5.4 / 1.36 0.72 6.26 5.43 / 1.42 0.83 -0.03

Admissions and Financial Aid 5.88 5.31 / 1.11 0.57 5.98 5.25 / 1.12 0.73 0.06

07. Adequate financial aid is available for most

students.

6.11 5.4 / 1.56 0.71 6.23 5.39 / 1.56 0.84 0.01

13. Financial aid awards are announced to

students in time to be helpful in college

planning.

5.91 5.18 / 1.52 0.73 6.03 5 / 1.62 1.03 0.18**

20. Financial aid counselors are helpful. 5.8 5.18 / 1.49 0.62 5.86 5.02 / 1.54 0.84 0.16**

33. Admissions counselors accurately portray

the campus in their recruiting practices.

5.66 5.25 / 1.35 0.41 5.74 5.28 / 1.37 0.46 -0.03

41. Admissions staff are knowledgeable. 5.99 5.52 / 1.31 0.47 6.11 5.52 / 1.34 0.59 0

49. Admissions counselors respond to

prospective students' unique needs and requests.

5.79 5.32 / 1.35 0.47 5.87 5.23 / 1.39 0.64 0.09

Academic Services 5.83 5.46 / 1.02 0.37 5.94 5.42 / 1 0.52 0.04

14. Library resources and services are adequate. 5.81 5.49 / 1.35 0.32 5.9 5.4 / 1.42 0.5 0.09

21. There are a sufficient number of study areas

on campus.

5.79 5.51 / 1.39 0.28 5.92 5.45 / 1.41 0.47 0.06


34. Computer labs are adequate and accessible. 6.1 5.58 / 1.44 0.52 6.26 5.51 / 1.47 0.75 0.07





Difference

42. The equipment in the lab facilities is kept up

to date.

6.08 5.64 / 1.28 0.44 6.27 5.7 / 1.34 0.57 -0.06

50. Tutoring services are readily available. 5.57 5.22 / 1.4 0.35 5.6 5.14 / 1.47 0.46 0.08

55. Academic support services adequately meet

the needs of students.

5.83 5.33 / 1.3 0.5 5.94 5.34 / 1.33 0.6 -0.01

Registration Effectiveness 6.03 5.41 / 1 0.62 6.14 5.43 / 0.94 0.71 -0.02


helpful.

6.06 5.52 / 1.43 0.54 6.18 5.51 / 1.41 0.67 0.01

08. Classes are scheduled at times that are

convenient for me.

6.34 5.21 / 1.53 1.13 6.44 5.19 / 1.52 1.25 0.02

15. I am able to register for classes I need with

few conflicts.

6.28 5.34 / 1.58 0.94 6.39 5.25 / 1.57 1.14 0.09

35. Policies and procedures regarding

registration and course selection are clear and

well-publicized.

6.04 5.45 / 1.37 0.59 6.14 5.4 / 1.38 0.74 0.05

43. Class change (drop/add) policies are

reasonable.

5.95 5.54 / 1.34 0.41 6.05 5.57 / 1.38 0.48 -0.03

51. There are convenient ways of paying my

school bill.

6.04 5.45 / 1.43 0.59 6.11 5.52 / 1.42 0.59 -0.07

56. The business office is open during hours

which are convenient for most students.

5.77 5.3 / 1.38 0.47 5.87 5.43 / 1.33 0.44 -0.13**

60. Billing policies are reasonable. 5.91 5.41 / 1.34 0.5 6.02 5.45 / 1.36 0.57 -0.04


Service Excellence 5.79 5.38 / 1.02 0.41 5.9 5.39 / 0.96 0.51 -0.01


helpful.

6.06 5.52 / 1.43 0.54 6.18 5.51 / 1.41 0.67 0.01



5.94 5.57 / 1.22 0.37 6 5.59 / 1.23 0.41 -0.02




campus.

5.25 5.14 / 1.49 0.11 5.37 5.24 / 1.42 0.13 -0.10*







Difference



5.91 5.22 / 1.52 0.69 6.06 5.19 / 1.6 0.87 0.03



5.71 4.99 / 1.56 0.72 5.85 4.93 / 1.56 0.92 0.06

Concern for the Individual 6.05 5.4 / 1.13 0.65 6.15 5.42 / 1.13 0.73 -0.02



individuals.

6.04 5.31 / 1.45 0.73 6.12 5.22 / 1.49 0.9 0.09



5.98 5.17 / 1.65 0.81 6.13 5.28 / 1.62 0.85 -0.11



6.21 5.51 / 1.41 0.7 6.33 5.51 / 1.45 0.82 0


individuals.

5.95 5.39 / 1.41 0.56 6.04 5.39 / 1.46 0.65 0

Campus Climate 5.91 5.5 / 0.98 0.41 6 5.53 / 0.94 0.47 -0.03


here.

5.54 5.5 / 1.25 0.04 5.66 5.59 / 1.2 0.07 -0.09*



individuals.

6.04 5.31 / 1.45 0.73 6.12 5.22 / 1.49 0.9 0.09



5.94 5.57 / 1.22 0.37 6 5.59 / 1.23 0.41 -0.02



on this campus.

6.11 5.71 / 1.29 0.4 6.23 5.75 / 1.27 0.48 -0.04


students.

6.17 5.79 / 1.18 0.38 6.23 5.89 / 1.15 0.34 -0.10*


campus.

6.11 5.76 / 1.23 0.35 6.2 5.85 / 1.16 0.35 -0.09*


campus.

5.25 5.14 / 1.49 0.11 5.37 5.24 / 1.42 0.13 -0.10*

45. This institution has a good reputation within

the community.

6.06 5.97 / 1.17 0.09 6.15 6.04 / 1.13 0.11 -0.07



6.12 5.4 / 1.36 0.72 6.26 5.43 / 1.42 0.83 -0.03





Difference




5.69 5.32 / 1.47 0.37 5.75 5.35 / 1.42 0.4 -0.03



5.91 5.22 / 1.52 0.69 6.06 5.19 / 1.6 0.87 0.03



5.71 4.99 / 1.56 0.72 5.85 4.93 / 1.56 0.92 0.06


** Difference statistically significant at the .01 level

*** Difference statistically significant at the .001 level


TABLE 7: Summary Comparison – 2013 Benchmarks FVTC WTCS National

So far, how has your college experience met your

expectations? 4.84 4.92 4.84

1=Much worse than expected 1% 1% 1%

2=Quite a bit worse than I expected 1% 1% 1%

3=Worse than I expected 7% 6% 6%

4=About what I expected 35% 32% 35%

5=Better than I expected 28% 27% 24%

6=Quite a bit better than I expected 13% 14% 12%

7=Much better than expected 13% 15% 16%

Rate your overall satisfaction with your experience

here thus far. 5.58 5.66 5.47








All in all, if you had to do it over, would you enroll

here again? 5.80 5.92 5.72








Benchmark Comparisons


WTCS Summary Scale Report Comparison


National Summary Scale Report Comparison


Fox Valley Technical College

APPENDIX

Survey Instrument


Questions 71 – 80, please respond to the following on page 3 of the survey form.

Question

#

Continue using importance rating in left columns and level of satisfaction rating in

right columns.

71 My general education coursework has prepared me to Adapt to Change in the workplace.

72 My occupational/technical coursework has prepared me to Adapt to Change in the workplace.

73 My general education coursework has prepared me to Think Critically and Creatively in the workplace.

74 My occupational/technical coursework has prepared me to Think Critically and Creatively in the workplace.

75 My general education coursework has prepared me to Work Collaboratively in the workplace.

76 My occupational/technical coursework has prepared me to Work Collaboratively in the workplace.

77 My general education coursework has prepared me to Communicate Effectively and Respectfully in the workplace.

78 My occupational/technical coursework has prepared me to Communicate Effectively and Respectfully in the workplace.

79 My general education coursework has prepared me to Act Responsibly in the workplace.

80 My occupational/technical coursework has prepared me to Act Responsibly in the workplace.

COMMENTS:

Please write any additional comments below.

Your Program Name: ____________________________________

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Question 112. Find your Program Major, then fill in the 4-digit Major Code on page 4 of the survey form. Code Program Major Code Program Major

2001 Accounting 2042 Hotel and Restaurant Management

2002 Accounting Assistant 2043 Human Resources

2003 Administrative Professional 2044 Individualized Technical Studies

2004 Aeronautics – Pilot Training (AAS) 2045 Industrial Welding Technician

2103 Aeronautics – Professional Pilot (TD) 2046 Interior Design

2005 Agri-Business/Science Technology 2094 Interior Design – Commercial Design

2104 Agribusiness Agronomy Technician 2095 Interior Design – Kitchen & Bath Design

2105 Agribusiness Dairy Technician 2047 IT - Computer Support Specialist (AAS)

2106 Agribusiness Management Technician 2096 IT - Help Desk Support Specialist (TD)

2006 Agriculture Equipment Service Technician (TD) 2048 IT - Network Specialist

2089 Agriculture Power Equipment (AAS) 2097 IT - Network Systems Administration

2007 Aircraft Electronics 2049 IT – Software Developer

2008 Airframe & Powerplant Mechanics 2050 IT - Web Development & Design Specialist

2009 Alcohol & Other Drug Abuse Associate 2051 Judicial Reporting

2010 Applied Engineering Technology 2112 Laboratory Science Assistant (TD)

2019 Applied Instrumentation & Process Control Automation 2098 Laboratory Science Technician (AAS)

2011 Auto Collision Repair & Refinishing Technician 2113 Law Enforcement

2012 Automated Manufacturing Systems Technician 2052 Machine Tool Technician

2013 Automotive Maintenance Technician 2053 Management Development (Supervisory Mgmt)

2014 Automotive Technician 2054 Marketing

2087 Automotive Technician – Imports 2114 Mechanical CAD Drafting (TD)

2015 Automotive Technology 2055 Mechanical Design Technology (AAS)

2088 Automotive Technology – Imports 2084 Medical Administrative Professional

2090 Automotive Technology GM ASEP 2056 Medical Assistant

2016 Banking & Financial Services 2057 Medical Coding Specialist

2017 Broadcast Captioning 2099 Medical Office Assistant

2018 Business Management 2059 Meeting & Event Management

2086 Construction Management Technology 2060 Metal Fabrication/Welding

2021 Criminal Justice - Law Enforcement 2061 Natural Resources Technician

2022 Criminal Justice - Law Enforcement Academy 2062 Nursing - Associate Degree

2023 Culinary Arts 2063 Nursing Assistant

2024 Dental Assistant 2064 Occupational Therapy Assistant

2025 Dental Hygienist 2065 Office Assistant

2107 Diesel Construction Equip Service Tech (FABTECH) 2066 Outdoor Power Equipment Technician

2108 Diesel Engine Service Technician (FABTECH) 2067 Package and Label Printing (TD)

2026 Diesel Equipment Mechanic (TD) 2068 Package and Label Printing Technician (AAS)

2027 Diesel Equipment Technology (AAS) 2069 Paralegal

2109 Diesel Power Generation & Marine Service Tech (FABTECH) 2070 Paramedic Technician

2028 Early Childhood Education 2071 Pharmacy Technician

2030 Electrical Engineering Technology 2072 Practical Nursing

2031 Electricity 2115 Printing (TD)

2032 Electro-Mechanical Technology 2074 Printing and Publishing (AAS)

2020 Electronic & Computer Engineering Technology 2075 Production Welding

2034 Emergency Medical Technician 2077 Professional Communications

2035 Emergency Medical Tech - Paramedic 2076 Residential Building Construction

2091 Energy & Environmental Engineering Technology 2100 Safety Engineering Technology

2033 Engineering Electronics Design & Manufacturing 2101 Supply Chain Management

2036 Farm Business & Production Management 2078 Technical Studies-Journeyworker

2037 Farm Operation 2079 Truck Driving

2038 Fire Protection Technician 2080 Vehicle Refinishing & Repair Technology

2040 Food Service Production 2102 Wildland Fire Crew (TD)

2092 Forensic Science 2085 Wildland Firefighter (AAS)

2093 Health Information Technology 2116 Wind Energy Technology

2110 Homeland Security and Asset Protection Management 2081 Wood Manufacturing Technology

2041 Horticulture Technician 2082 Other

2111 Horticulture/Landscape Specialist 2083 Not in a program

Question 113. I attend most of my courses at: Please fill in the 1-digit location code on page 4 of the survey form.

1 Appleton Campus 4 Oshkosh – Riverside Campus

2 Neenah Fire Training Center 5 Oshkosh – Other

3 Regional Center 6 Alternative Delivery (i.e. On-line)

Noel-Levitz 2013 Student Satisfaction Results Survey Report Us/FVTC Facts/FVTC... · 2014-05-16 ·...

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