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NNNNEEEEOOOO Home Care Phone

Technical Handbook

NE41 05001-02 Rev.B Technical handbook, NEO 2

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Contents 1. Introduction ......................................................................................................................4

1.1. About this manual......................................................................................................4 1.2. The main unit - NEO..................................................................................................4

1.2.1 Overview..............................................................................................................4 1.2.2. Connectors .........................................................................................................4 1.2.3. Power switch.......................................................................................................5 1.2.4. Cable channels ...................................................................................................5 1.2.5. Key holes ............................................................................................................5 1.2.6. Battery lid ............................................................................................................5 1.2.7. AC adaptor..........................................................................................................5 1.2.8. Telephone cable .................................................................................................6 1.2.9. Ordinary telephone .............................................................................................6

1.3. Portable trigger – ATOM ...........................................................................................7 1.3.1. Overview.............................................................................................................7 1.3.2. Use ATOM with the bracelet...............................................................................7 1.3.3. Use ATOM with the necklace .............................................................................7

2. Controlling the unit ...........................................................................................................8 2.1. The buttons and indicators ........................................................................................8 2.2. Controlling the buttons...............................................................................................8

2.2.1. Sending an alarm................................................................................................8 2.2.2. Resetting an alarm..............................................................................................8 2.2.3. Volume control....................................................................................................9 2.2.4. Connecting radio equipment...............................................................................9 2.2.5. The extra button................................................................................................10 2.2.6. Presence and ready indication..........................................................................10 2.2.7. Sending a manual test alarm ............................................................................10 2.2.8. Radio coverage test..........................................................................................11 2.2.9. Put NEO in programming mode .......................................................................11

2.3. Understanding the indicators...................................................................................12 2.3.1. Alarm button .....................................................................................................12 2.3.2. LEDs on the front..............................................................................................13

2.4. The acoustical indications .......................................................................................14 3. Programming / Setup .....................................................................................................15

3.1. General....................................................................................................................15 3.2. Local programming..................................................................................................15

3.2.1. How to use the local programming ...................................................................15 3.2.2. Commands .......................................................................................................15

3.3. PC programming .....................................................................................................17 3.3.1. NPU – NEAT Programming Unit ......................................................................17 3.3.2. NEO Programmer, tab 1...................................................................................18 3.3.3. NEO Programmer, tab 2...................................................................................19 3.3.4. NEO Programmer, tab 3...................................................................................20 3.3.5. NEO Programmer, tab 4...................................................................................21 3.3.6. NEO Programmer, tab 5...................................................................................22

4. The alarm call ................................................................................................................23 4.1. Call structure ...........................................................................................................23 4.2. Alarm events ...........................................................................................................23 4.3. Alarm types..............................................................................................................24

4.3.1. Radio equipment alarms...................................................................................24 4.3.2. Alarms from alarm button or extra button.........................................................24 4.3.3. Internally activated alarms ................................................................................25 4.3.4. Undefined alarm types......................................................................................25

4.4. Alarm type groups ...................................................................................................25 4.5. Sequences...............................................................................................................27

4.5.1. General .............................................................................................................27 4.5.2. Acknowledgement of the alarm call ..................................................................28


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4.5.3. Between call attempts.......................................................................................29 4.5.4. Repetitions of the sequence .............................................................................29 4.5.5. Max number of call attempts ............................................................................30

4.6. Before calling...........................................................................................................31 4.6.1. Pre-call signal ...................................................................................................31 4.6.2. Alarm during normal call ...................................................................................31

4.7. Calling......................................................................................................................31 4.7.1. Dial tone detection ............................................................................................31 4.7.2. Dialling ..............................................................................................................32 4.7.3. Wait for answer.................................................................................................32

4.8. Protocols..................................................................................................................32 4.9. Conversation ...........................................................................................................33 4.10. Polarity change detection ......................................................................................33 4.11. Queuing procedure................................................................................................33 4.12. Log call ..................................................................................................................34

5. Incoming calls ................................................................................................................35 5.1. Ringing signal ..........................................................................................................35 5.2. Answer by portable trigger.......................................................................................35

6. Functions........................................................................................................................36 6.1. Test alarm ...............................................................................................................36 6.2. Reminder alarm.......................................................................................................37 6.3. Passive alarm..........................................................................................................37 6.4. Assistance alarm .....................................................................................................38 6.5. Block for new alarms ...............................................................................................38 6.6. Presence and ready indication ................................................................................38 6.7. Action registration....................................................................................................39 6.8. Auto answer.............................................................................................................39 6.9. Replace last digit in code.........................................................................................39 6.10. User defined alarm type ........................................................................................40 6.11. Test alarm from radio transmitter ..........................................................................40

7. Technical alarms............................................................................................................41 7.1. Accumulator alarm ..................................................................................................41 7.2. Battery alarm ...........................................................................................................41 7.3. Radio interference ...................................................................................................42 7.4. Mains failure ............................................................................................................42 7.5. Mains return.............................................................................................................43


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1. Introduction 1.1. About this manual This manual is a combined user and technical manual. In all sections where configurable functions are described, there is an instruction of how to make the programming. The programming can be done in two ways, local programming from a telephone (LPP) and programming from a computer (NPU). A programming instruction can have an appearance as below:

NPU Select Yes/Function On in listbox 427 Let the dialling be heard in the speaker LPP 7 6 # 1 # 1.2. The main unit - NEO 1.2.1 Overview Home care phone NEO has the appearance as in the picture below. The unit has been designed to make it as simple as possible to handle with maximum safety. The size of the plastic cover is 190 x 180 x 32 mm.

Home care phone NEO top view Home care phone NEO bottom view 1.2.2. Connectors The connectors are located in a well at the bottom side. All connectors are of modular (western) type. In the left well there are the following connectors: Connector Type Marking Function Power 4/4 AC Connector for the AC adaptor Tele outlet 6/6 LINE Connector for the unit to the telephone network Telephone 6/6 TEL Connector for the ordinary telephone

Key holes

Power switch Connectors

Battery lid

Loudspeaker

Microphone

Buttons

LEDs

Cable channels


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1.2.3. Power switch By putting the switch in the bottom of the unit in position I, the unit is turned ON. When turned on, the unit goes into normal mode, i.e. it is ready to receive and transmit alarms. Please note that it isn’t enough to take the AC plug out, to shut the unit off. The unit will then use the backup battery as power source. 1.2.4. Cable channels At the bottom side there are 5 small cable channels to fix the cables. Use these for a nice and tidy installation. 1.2.5. Key holes There are three key holes for wall mounting of the unit. There are three possibilities to mount the unit.

Use the two holes at the sides and hang the unit with the buttons down Use the two holes at the sides and hang the unit with the buttons up Let the unit hang in the middle hole and use the others for steering. The buttons have

to be up The holes are designed to be used together with screws heads with a diameter of 7-8 mm. The screw head shall be approximately 4 mm out of the wall for best fit. 1.2.6. Battery lid The battery lid can be opened be removing the screw. Under the lid there is a battery compartment for the backup battery. If the battery has to be replaced, please note that the battery have to be of correct type and must be delivered from NEAT Electronics. The replacement should only be done by trained personnel. 1.2.7. AC adaptor The AC adaptor shall be installed in an ordinary AC mains outlet, European type. The voltage in the outlet shall between 100 VAC and 240 VAC. Please use the specified adaptor marked “NEAT Electronics” and “PS49/1880” only, together with NEO. Connect the adaptor to the outlet marked AC in the bottom well of the NEO, see section 1.2 above.


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1.2.8. Telephone cable The telephone cable is about 3 meters and has a spiral part which can be expanded so the total length is 4 meters. The colour is white. Connect the telephone cable to the outlet marked LINE in the bottom well of the NEO, see part 1.4 above. IMPORTANT! Always connect the telephone cable to the first telephone outlet in the house or apartment. To be sure follow the steps below.

Lift all handsets in the house or apartment Check what telephone that has dial tone. This are the primary telephone outlet If you have dial tone in more than one telephone, contact a technician

1.2.9. Ordinary telephone The ordinary telephone must always be installed behind the home care phone on the telephone line, so that NEO always can get access to the telephone network. To be sure that the telephone is connected behind, connect the ordinary telephone to the outlet marked TEL in the bottom well of the NEO, see section 1.2 above. It is also possible to make the connection in the wall connector. This is done in different ways in different countries. How this is done for each country, please see the User’s Manual that is delivered with the home care phone for the actual country.


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1.3. Portable trigger – ATOM 1.3.1. Overview The portable trigger ATOM has the appearance as in the picture below. The unit has been shaped for best fit and maximum safety.

Portable trigger ATOM top view Portable trigger ATOM bottom view 1.3.2. Use ATOM with the bracelet The ATOM is delivered with an elastic bracelet. To use the bracelet, simply insert it into the holders on the bottom of the ATOM. Please note to place the lock in the correct way. If holding the ATOM up side down, the lock seam close to the lock shall be pointing in your direction / be visible. 1.3.3. Use ATOM with the necklace The ATOM is delivered with a necklace and a plastic necklace lock. To use the necklace, please insert a loop of the necklace into one of the holders on the bottom of the ATOM. To lock the necklace into place, just insert the small plastic necklace lock into the holder.

LED

Button

Bracelet holder


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2. Controlling the unit 2.1. The buttons and indicators

Buttons and indicators on home care phone NEO 2.2. Controlling the buttons 2.2.1. Sending an alarm A user alarm can be activated by pressing the red Alarm button on the main unit or by pressing the red button on the portable trigger ATOM. The behaviour after activating an alarm is described in section 5.

NPU Check checkbox 151 Activate the alarm button LPP - NPU Uncheck checkbox 151 Deactivate the alarm button LPP -

2.2.2. Resetting an alarm Before making the telephone call NEO is waiting a number of seconds to enable the user to reset the alarm. If the green Reset button is pressed during this period, the alarm will be interrupted. A number of tones will indicate that this happens. The NEO will return to normal operation, which means that it will be ready to send a new alarm.

Extra button

Reset button

Alarm button

Battery LED

AC LED

Line LED

Alarm LED


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2.2.3. Volume control If the white Extra button is pressed and hold for 4 seconds, it is possible to control the speaker level. The settings will normally affect the conversation level, but if the green Reset button is pressed and hold at the same time, it will affect the signal level instead. The volume is controlled in the following way:

The unit will beep one, two or three times, at different volume. Between every step there is a pause of 2 seconds. When the user releases the button, the unit will keep the current level, store it into the

memory, confirm with a signal and return to normal operation. Step 1 1 beep Level 1 (lowest) Step 2 2 beeps Level 2 Step 3 3 beeps Level 3 (highest) 2.2.4. Connecting radio equipment 2.2.4.1. Connecting a new radio transmitter to the home care phone There can be eight radio transmitters connected to the NEO at the same time. Every transmitter is programmed into NEO at a position 1-8. The home care phone NEO is delivered together with a portable trigger ATOM. This radio transmitter is normally already connected to NEO at position 1. If a new ATOM or another radio equipment is to be connected to NEO, please follow the instructions below. Press and hold the white Extra button at the same time as the unit is switched on:

When the unit is switched on there is a beep in the speaker. This indicates that the first radio position is active.

If keeping the white Extra button pressed down, after a few seconds there will sound two beeps, which means that the second position is active. After another two seconds, three beeps will sound, meaning the third position is active.

Release the button when there is the same number of beeps as the position you want to program.

After the button is released, activate the transmitter. There will now sound an acknowledgement as below and the unit will be ready for radio coverage test, see section 2.2.8.

Acknowledgement Meaning Short tone Battery in transmitter OK Long tone Battery in transmitter weak Error beep The transmitter was already programmed into another position If the green Reset button is pressed after releasing the white Extra button, instead of activating the transmitter, the programming ends. The unit will make a sound and return to normal operation. If no transmitter or button is pressed within 20 seconds from the release of the white Extra button, the unit will make a sound and automatically return to normal operation.


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2.2.4.2. Erase an already connected radio transmitter from NEO If the white Extra button is pressed again, after releasing the Extra button as described above, instead of activating the transmitter, the currently stored radio transmitter will be erased. The unit makes a sound and returns to normal operation. 2.2.5. The extra button The white Extra button can perform many different functions. Above has been described how it is used for:

Controlling the volume of loudspeaker Program radio transmitters into the 8 different radio positions.

It can also be used for:

Presence and Ready indication (see section 6.6) Passive function, in Germany called Tagestaste (see section 6.3) Sending a special alarm with optional alarm type, e.g. service call or relative

NPU Select Presence indication in listbox 152 Activate Presence and ready

function on extra button LPP 6 0 # 1 4 # NPU Select Passive alarm in listbox 152 Activate Passive function on

extra button LPP 6 0 # 0 4 # NPU Select desired alarm type in listbox 152 Send a special alarm type NN

when pressing extra button LPP 6 0 # N N # See section 4.3.2 for details

2.2.6. Presence and ready indication It is possible to record when and for how long time the personnel are visiting the user. The personnel then have to make a Presence indication when they arrive and a Ready indication when they leave the user. NEO will then call the alarm receiver and transfer the information. When NEO is in Presence mode, the all three LEDs on the front will flash. A Presence indication can be done by using the Extra button (see section 2.2.5) or by using the button pattern described below. By using the pattern below, involuntary indications will be eliminated. Button pattern for Presence and Ready indication:

Press and hold the green Reset button Press the red Alarm button twice Release the green the Reset button

2.2.7. Sending a manual test alarm If first the green Reset button and then the red Alarm button is pressed and hold both buttons for 4 seconds, the unit will make a sound send a test alarm. For details, see section 6.1.


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2.2.8. Radio coverage test To enter Radio coverage test mode, press the green Reset button while switching the unit on. After connecting a radio transmitter, the unit will also enter Radio coverage test mode. The purpose of the radio coverage test is to check the range for the radio transmitter. After the radio coverage test has been activated, the user may walk around and check if the connection is OK. The acknowledgements are an acoustical indication from the loudspeaker and that the LED on the ATOM turns green. When the user activates the transmitter, the following responses from the home care phone are possible: Response Meaning One short beep Correct code, battery OK One long beep Correct code, battery weak 2.2.9. Put NEO in programming mode To enter Programming mode, press and hold the green Reset button during 4 seconds. NEO will now seizure the telephone line and it is now possible to send commands to the unit.


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2.3. Understanding the indicators 2.3.1. Alarm button The following indications will normally be in effect on the buttons. Note that there are different indications depending on if the unit is powered from the AC adaptor or from the internal battery. Normal operation AC mode Battery mode Alarm button ON *) OFF Call in progress AC mode Battery mode Alarm button 0.5s ON 0.5s OFF 0.5s ON 0.5s OFF *) Conversation AC mode Battery mode Alarm button 0.5s ON 0.5s OFF 0.5s ON 0.5s OFF *) Wait between calls AC mode Battery mode Alarm button 1.0s ON 1.0s OFF 1.0s ON 1.0s OFF No more call attempts **) AC mode Battery mode Alarm button 2.0s ON 2.0s OFF OFF *) May be changed to permanently OFF by programming, see below **) No more call attempts means that the NEO has tried to call the alarm receiver, but all

call attempts has failed. It has not been possible to transfer the alarm.

NPU Select No/Function off in listbox 428 To switch the indication off in battery mode LPP -

NPU Select Yes/Function on in listbox 428 To switch the indication on in battery mode LPP -

NPU Select No/Function off in listbox 429 To switch the illumination of the alarm button off LPP -

NPU Select Yes/Function on in listbox 429 To switch the illumination of the alarm button on LPP -


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2.3.2. LEDs on the front Normally the LEDs at the front are not active. When an error occurs, the corresponding LED will be active. The meaning of the LEDs are described on the bottom label on the unit. When the unit is in battery operation, the LEDs will flash instead of the continuously light. See the table below for all modes. Line AC Battery Normal mode, no failures OFF OFF OFF Line failure ON OFF OFF AC failure OFF 0.5s ON 4.5s OFF OFF Battery failure OFF OFF ON Line and AC failure 0.5s ON 4.5s OFF 0.5s ON 4.5s OFF OFF Line an battery failure ON OFF ON AC and battery failure OFF 0.5s ON 4.5s OFF 0.5s ON 4.5s OFF Line, AC and battery failure 0.5s ON 4.5s OFF 0.5s ON 4.5s OFF 0.5s ON 4.5s OFF Presence mode 0.5s ON 3.5s OFF 0.5s ON 3.5s OFF 0.5s ON 3.5s OFF Radio coverage test mode 0.5s ON 0.5s OFF 0.5s ON 0.5s OFF 0.5s ON 0.5s OFF Radio interference 0.5s ON 0.5s OFF 0.5s ON 0.5s OFF 0.5s ON 0.5s OFF


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2.4. The acoustical indications 2.4.1 After activating an alarm When the NEO is calling, it is possible to use choose different kinds of acoustical indications:

A melody as a pre-call signal. Choose from four different signals The dialling is heard in the loudspeaker

NPU Select signal type in listbox 424 To select pre-call signal Melody N = 1-4 LPP 7 4 # N #

NPU Enter duration in listbox 425 To set the pre-call signal duration to NNN seconds LPP 7 3 # N N N #

NPU Enter duration 0 in listbox 425 Disable the pre-call signal LPP 7 3 # 0 0 0 #

NPU Select Yes/Function On in listbox 427 Let the dialling be heard in the speaker LPP 7 6 # 1 #

NPU Select No/Function Off in listbox 427 Let the dialling be silent LPP 7 6 # 0 #

NPU Select desired level in listbox 422 Select the sound level of the

indication tones LPP See section 2.2.3 2.4.2 Warning functions in normal mode If an AC, battery or line failure will occur, an acoustical indication will take place. The indication consists of a short beep every 2 seconds. The acoustical indication is stopped when the reset button is pressed. If the reset button is not pressed within 1 minute, the unit will beep every 30 seconds. If a new failure occurs, the acoustical indication will start again regardless if the first failure is attended or not.

NPU Enter behaviour in listbox 421 To set the behaviour after a detected failure LPP -


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3. Programming / Setup 3.1. General It is possible to program the NEO in different ways, of which two are described in this manual.

Local programming (from telephone with Local programming protocol – LPP) PC programming (by using NEAT Programming Unit – NPU)

In all sections where configurable functions are described, there is an instruction of how to make the programming. A programming instruction can have an appearance as below. Parameters possible to be programmed with NPU have a reference to the screen pictures in section 3.3.2 to 3.3.6. For full use of the LPP, please the LPP specification, document NE60 03001-08.

NPU Select Yes/Function On in listbox 427 Let the dialling be heard in the speaker LPP 7 6 # 1 # 3.2. Local programming 3.2.1. How to use the local programming To program the home care phone from for example a mobile telephone, just follow the steps below:

Call the number to the home care phone from the mobile phone When you get a ringing signal, press and hold the green reset button for about three

seconds until you hear four tones from the home care phone Enter the commands from the mobile phone and wait for an acknowledge signal from

the home care phone. Use * to cancel a not completed command Press the green reset button or enter 9 0 # # to end programming and disconnect the

call 3.2.2. Commands A summary of the commands is given below. For further explanations of the function, see section 4-7.

Telephone number A 0 0 # N N … N # Telephone number B 0 1 # N N … N # Telephone number C 0 2 # N N … N # Telephone number D 0 3 # N N … N # Telephone number N 0 4 # N N … N # Telephone number A,B,C,D,N 0 5 # # Alarm code A 1 0 # N N … N # Alarm code B 1 1 # N N … N # Alarm code C 1 2 # N N … N # Alarm code D 1 3 # N N … N # Alarm code N 1 4 # N N … N # Alarm code A,B,C,D,N 1 5 # N N … N #


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Sequence 1 2 0 # N N N N # Sequence 2 2 1 # N N N N # Sequence 3 2 2 # N N N N # Sequence 4 2 3 # N N N N # Sequence for User alarms 3 0 # N # Sequence for External alarms 3 1 # N # Sequence for Power alarms 3 2 # N # Sequence for Smoke detector alarm 3 3 # N # Sequence for Assault alarms 3 4 # N # Sequence for Presence alarms 3 5 # N # Sequence for Test alarm 3 6 # N # Sequence for Emergency alarm 3 7 # N # Sequence for Assistance alarm 3 8 # N # Sequence for User defined alarm 3 9 # N # Protocol A 4 0 # N # Protocol B 4 1 # N # Protocol C 4 2 # N # Protocol D 4 3 # N # Protocol N 4 4 # N # Protocol A,B,C,D,N 4 5 # N # Alarm type, transmitter 1 5 0 # N N # Alarm type, transmitter 2 5 1 # N N # Alarm type, transmitter 3 5 2 # N N # Alarm type, transmitter 4 5 3 # N N # Alarm type, transmitter 5 5 4 # N N # Alarm type, transmitter 6 5 5 # N N # Alarm type, transmitter 7 5 6 # N N # Alarm type, transmitter 8 5 7 # N N # Alarm type, extra button 6 0 # N N # Passive alarm interval 7 0 # N N N # Test alarm interval 7 1 # N N N # Time for dementia function 7 2 # N N N # Pre-call signal delay 7 3 # N N N # Pre-call signal type 7 4 # N # Ringing signal in speaker 7 5 # N # Dialling to speaker 7 6 # N # Dialling mode 7 7 # N # Dial tone detection 7 8 # N # Transmitter answer 7 9 # N # Reminder alarm 8 0 # N N N # Replace last digit 8 1 # N # Exit programming 9 0 # #


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3.3. PC programming 3.3.1. NPU – NEAT Programming Unit 3.3.1.1 Installation of the program The NPU is an equipment that is connected between the NEO and the USB port of a computer. When you have received your NPU follow the steps below. IMPORTANT! Do not connect the NPU until you have finished the installation of the program.

Download the software and installation manual from www.neatelectronics.se. Install the program by using the installation manual before connecting the NPU

3.3.1.1 Using the NPU To connect the NPU, follow the instructions below:

Connect the AC adaptor to the NPU Connect the NPU to the USB port on the computer by the USB cable Connect the NPU to the NEO connector AC Switch NEO on

You are now ready to read and write all parameters that are given in the PC program.


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3.3.2. NEO Programmer, tab 1

Explanation of controls 101-108 Radio ID codes for external equipment 111-118 Push buttons for receiving radio ID codes 121-128 Push buttons for controlling the external equipment 131-138 Alarm types that are connected to the corresponding external equipment 141 Indicates if the Test alarm is active 142 Indicates if the Mains failure alarm is active 143 Indicates if the Mains ok indication is active 144 Indicates if the Accumulator alarm is active 145 Indicates if the Automatic ready indication is active 146 Indicates if the Radio interference alarm is active 147 Indicates if the Radio out of range is active 148 Indicates if the Radio within range is active 151 Indicates if the front button is active 152 Alarm type that is connected to the extra button 161 Indicates if the Reminder alarm is active 162 Indicates if the Assistance alarm is active 163 Indicates if the Log call is active 164 Indicates if the Inactivity alarm is active

101 111 141

142

143

144

145

146

147

148

131 151

152

162

163

164

132

133

134

135

136

137

138

112

113

114

115

116

117

118

102

103

104

105

106

107

108

121

122

123

124

125

126

127

128

161


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Explanation of controls 201-210 Indicates which sequence an alarm type will use 211 Specifies what number that primary will be used in sequence 1 212 Specifies what number that will be used if no-one answers above 213 Specifies what number that will be used if no-one answers above 214 Specifies what number that will be used if no-one answers above 221 Specifies what number that primary will be used in sequence 2 222 Specifies what number that will be used if no-one answers above 223 Specifies what number that will be used if no-one answers above 224 Specifies what number that will be used if no-one answers above 231 Specifies what number that primary will be used in sequence 3 232 Specifies what number that will be used if no-one answers above 233 Specifies what number that will be used if no-one answers above 234 Specifies what number that will be used if no-one answers above 241 Specifies what number that primary will be used in sequence 4 242 Specifies what number that will be used if no-one answers above 243 Specifies what number that will be used if no-one answers above 244 Specifies what number that will be used if no-one answers above 251 Indicates how many loops the sequence will be repeated 252 The maximum safety limit for number of calls in sequence

201

202

203

204

205

206

207

208

209

210

211

212

213

214

231

232

233

234

221

222

223

224

241

242

243

244

251 252


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Explanation of controls 301-306 Specifies what telephone number to use for a call type 311-316 Specifies what alarm code to use for a call type 321-326 Specifies what protocol to use for a call type 331-336 Specifies the number of call attempts for a call type

301

302

303

304

305

306

311

312

313

314

315

316

321

322

323

324

325

326

331

332

333

334

335

336


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Explanation of controls 401 Specifies the maximum time without event before a Passive alarm is sent 402 Specifies the time to the first Reminder alarm 403 Specifies the maximum number of Reminder alarms 404 Specifies the time to Mains failure alarm after the power is lost 405 Specifies the interval time between two Test alarms 406 Specifies how long NEO will be blocked after an alarm for a new alarm 407 Specifies the time between the controls of the battery condition 408 Specifies the maximum time in Presence mode 409 Specifies the minimum time between two Interference alarms 410 Specifies if a normal alarm will reset the test alarm timer or not 411 Specifies the time before an Radio out of range is sent after no test alarms 421 Specifies how the warnings for technical failures will be handled 422 Specifies the sound level of the tone signals from the loudspeaker 423 Specifies the sound level of the conversation in the loudspeaker 424 Specifies the type of pre-call signal 425 Specifies the duration of the pre-call signal 426 Specifies if the ringing signal from an incoming call will be heard in the speaker 427 Specifies if the dialling will be heard in the loudspeaker 428 Specifies if the visual indication of the alarm button will be active in battery mode 429 Specifies if the alarm button will be illuminated or not

401

402

403

404

405

406

407

408

409

410

411

421

422

423

424

425

426

427

428

429


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Explanation of controls 501 Specifies whether the dialling will be done by Impulsing or DTMF signals 502 Specifies if NEO shall listen for dial tone before dialling 503 Specifies the time before dialling when no dial tone is required 504 Specifies the time that NEO will wait for answer 505 Specifies the number of tones NEO will wait for answer 506 Specifies the number of busy tones during conversation until NEO hangs up 507 Specifies the time between the call attempts 508 Specifies the maximum conversation time without any control signal 509 Specifies if the polarity change will be active or not 510 Specifies max conversation time before NEO cuts the line and send Test alarm 511 Specifies if NEO requires a correct disconnection of the call 521 Specifies if it will be possible to answer an incoming call by the ATOM 522 Specifies if NEO automatically will answer in Programming mode 523 Specifies if NEO automatically will answer in Home phone mode 531 Specifies if the Single call test alarm will be active 532 Specifies if NEO will replace the last digit in alarm code with the radio position 533 Specifies the ID of the user defined alarm type

501

502

503

504

505

506

507

508

509

510

511

521

522

523

531

532

533


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4. The alarm call 4.1. Call structure The reason for the alarm i.e. the alarm source decides what alarm type that will be used in the alarm call. The alarm type forms a part of a group which points to a call sequence. The sequence consists of up to 4 call types with telephone number, alarm code, protocol and number of call attempts. 4.2. Alarm events An alarm can be initiated by one of the following reasons:

A radio signal from a radio transmitter, e.g. ATOM A push on the alarm button or extra button An internally activated alarm

Depending on the alarm event, the alarm can be routed to different alarm receivers in sequence. The type of alarm event is called alarm type, see next section.

Event

Alarm type

Sequence

Group

1 2 3 4

Tele no. Alarm code Protocol Attempts


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4.3. Alarm types 4.3.1. Radio equipment alarms When an alarm arrives from a radio transmitter, the alarm type is normally decided from what alarm type that is connected to the radio position. If e.g. an ATOM is programmed into radio position 1, the alarm type is decided from the listbox 131. The default value of listbox 131 will always be User alarm from trigger.

NPU Select desired Alarm type in listbox 131-138 Select Alarm type NN for one of the 8 radio inputs LPP 5 0 # N N #

5 1 # N N # 5 2 # N N # 5 3 # N N # 5 4 # N N # 5 5 # N N # 5 6 # N N # 5 7 # N N #

NN Alarm type 01 User alarm from trigger 02 User alarm from button 03 Reminder alarm 04 Passive alarm 05 Door alarm 06 Bed alarm 07 Carpet alarm 08 Mains failure alarm 09 Mains OK indication 10 Accumulator alarm 11 Battery alarm 12 Smoke detector alarm 13 Assault alarm 14 Presence indication 15 Ready indication 16 Automatic ready indication 17 Action indication 18 Test alarm 19 Emergency alarm 20 Assistance alarm 21 User defined alarm type

4.3.2. Alarms from alarm button or extra button When the user presses the alarm button, the alarm type will always be User alarm from button. The extra button can be programmed to send desired alarm type. Please note that Presence alarm and Passive alarm will activate special functions, see section 6.3 and 6.6.

NPU Select desired alarm type in listbox 152 Send Alarm type NN when pressing extra button LPP 6 0 # N N #

for alarm types see section 4.3.1


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4.3.3. Internally activated alarms The following alarms are activated internally.

Reminder alarm Passive alarm Automatic ready indication Test alarm Mains failure alarm Mains OK indication Accumulator alarm

4.3.4. Undefined alarm types All alarm types are not defined in every protocol. If an alarm type isn’t defined the unit will try with the next position in the sequence to see if this position holds another protocol. This will be done immediately. The same thing will happen if a telephone number or alarm code is missing. In the Home phone protocol, however, there is no requirement for any alarm code. 4.4. Alarm type groups When an alarm type is decided, NEO have to decide what sequence to use. This can be configured for 10 groups, see table below. Group Alarm types Sequence 1. User alarms User alarm from trigger

User alarm from button User with battery failure Reminder alarm

1,2,3 or 4

2. External alarms Passive alarm Door alarm Bed alarm Carpet alarm

1,2,3 or 4

3. Technical alarms Accumulator alarm Mains failure alarm Mains OK indication Battery alarm Radio interference Radio out of range Radio within range Inactivity

1,2,3 or 4

4. Smoke detector alarm Smoke detector alarm 1,2,3 or 4 5. Assault alarms Assault alarm 1,2,3 or 4 6. Presence alarms Presence indication

Ready indication Automatic ready indication Action indication Log call

1,2,3 or 4

7. Test alarm Test alarm 1,2,3 or 4 8. Emergency alarm Emergency alarm 1,2,3 or 4 9. Assistance alarm Assistance alarm 1,2,3 or 4 10. User defined alarm User defined alarm 1,2,3 or 4


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To decide what sequence to use, see below:

NPU Select sequence in listbox 201-210 Decide to use Sequence N for the ten alarm type groups LPP 3 0 # N #

3 1 # N # 3 2 # N # 3 3 # N # 3 4 # N # 3 5 # N # 3 6 # N # 3 7 # N # 3 8 # N # 3 9 # N #


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4.5. Sequences 4.5.1. General Every call sequence consists of up to four different telephone numbers that can be called in a sequence. Every telephone number has its own alarm code, protocol and number of call attempts. All parameters together are called a call type.

NPU Select desired sequence in listbox 211-214 Set Sequence 1 to NNNN LPP 2 0 # N N N N # NPU Select desired sequence in listbox 221-224 Set Sequence 2 to NNNN LPP 2 1 # N N N N # NPU Select desired sequence in listbox 231-234 Set Sequence 3 to NNNN LPP 2 2 # N N N N # NPU Select desired sequence in listbox 241-244 Set Sequence 4 to NNNN LPP 2 3 # N N N N #

N Call type 1 Call type A 2 Call type B 3 Call type C 4 Call type D 5 Call type N

To define the different call types, you have to enter the following information:

Telephone number Alarm code Protocol No of call attempts

NPU Enter telephone numbers in editbox 301-305 Set Telephone number A,B,C,D,N to NNNN LPP 0 0 # N N N N #

0 1 # N N N N # 0 2 # N N N N # 0 3 # N N N N # 0 4 # N N N N #

NPU Remove numbers in editbox 301-305 Erase Telephone number A,B,C,D,N LPP 0 0 # #

0 1 # # 0 2 # # 0 3 # # 0 4 # #

NPU - Erase all Telephone numbers LPP 0 5 # #


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NPU Enter alarm codes in editbox 311-315 Set Alarm code A,B,C,D,N to

NNNN LPP 1 0 # N N N N # 1 1 # N N N N # 1 2 # N N N N # 1 3 # N N N N # 1 4 # N N N N #

NPU - Set all Alarm codes to NNNN LPP 1 5 # N N N N #

NPU Remove alarm codes in editbox 311-315 Erase Alarm code A,B,C,D,N LPP 1 0 # #

1 1 # # 1 2 # # 1 3 # # 1 4 # #

NPU - Erase all Alarm codes LPP 1 5 # #

NPU Enter alarm codes in editbox 321-325 Set Protocol A,B,C,D,N to N LPP 4 0 # N #

4 1 # N # 4 2 # N # 4 3 # N # 4 4 # N #

N Protocol 1 NEAT TALK 2 CPC 3 Tunstall 4 Home phone 5 Slave 6 Contact ID

NPU - Set all Protocols to N LPP 4 5 # N #

NPU Enter desired number in editbox 331-336 Set number of Call attempts A,B,C,D,N,V to N LPP - 4.5.2. Acknowledgement of the alarm call The home care phone requires that the receiving personnel in some way acknowledge that they have received the alarm call. The acknowledgment is usually a DTMF tone sent from the telephone. In connection to this NEO can also be configured to require that the alarm call is disconnected by the receiving personnel.

NPU Select Yes/Function On in listbox 511 Set NEO to require disconnection LPP -

NPU Select No/Function Off in listbox 511 Set NEO to only require normal acknowledgement LPP -

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4.5.3. Between call attempts If no-one answers the call, NEO will try to call again. Between the call attempts, there is a waiting period which can be set.

NPU Select desired time in editbox 507 Set waiting period between call attempts LPP - During the waiting period it is for some types of alarms possible to interrupt the call by pressing the Reset button. If a new alarm with higher priority arrives this will also interrupt the sequence and start a new alarm session. System alarm type Reset Priority User alarm from trigger Yes High User alarm from button Yes High Reminder alarm Yes Low Passive alarm Yes High Door alarm Yes High Bed alarm Yes High Carpet alarm Yes High Mains failure alarm No Low Mains OK indication No Low Accumulator alarm No Low Battery alarm No Low Smoke detector alarm Yes High Assault alarm No High Presence indication No Low Ready indication No Low Automatic ready indication No Low Action indication No Low Test alarm No Low Emergency alarm Yes High Assistance alarm Yes High User defined alarm Yes High User alarm, trigger weak batt Yes High Radio interference alarm No Low Log call No Low Radio out of range No Low Radio within range No Low Inactivity No Low 4.5.4. Repetitions of the sequence The call sequence can be set to make several repetitions if no-one answers. To set the maximum number of repetitions, enter a value as below:

NPU Select desired value in editbox 251 Set maximum number of repetitions LPP -


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4.5.5. Max number of call attempts For safety reasons there is a maximum limit of the total number of calls that can be done for each alarm event. This limit exists to avoid that the home care phone gets into an unlimited cycle of calls due to incorrect programming.

NPU Select desired value in editbox 252 Set maximum number of call attempts LPP -


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4.6. Before calling 4.6.1. Pre-call signal It is possible to have a signal sounding before the home care phone makes the call to the alarm central. During this period it is possible to interrupt the alarm if it was activated by mistake. The user will also always be aware of that NEO is calling.

NPU Select signal type in listbox 424 To select pre-call signal Melody N = 1-4 LPP 7 4 # N #

NPU Enter duration in listbox 425 To set the pre-call signal duration to NNN seconds LPP 7 3 # N N N #

NPU Enter duration 0 in listbox 425 Disable the pre-call signal LPP 7 3 # 0 0 0 #

NPU Select Yes/Function On in listbox 427 Let the dialling be heard in the speaker LPP 7 6 # 1 #

NPU Select No/Function Off in listbox 427 Let the dialling be silent LPP 7 6 # 0 #

4.6.2. Alarm during normal call If the user activates a User alarm while speaking in the normal telephone, the home care phone will cut the line and make the call to the alarm central. However, if the alarm type has low priority, NEO will wait until the user has finished the call. See section 4.5.3, for details about the priority of the alarm types. 4.7. Calling 4.7.1. Dial tone detection When the home care phone seizure the telephone line to start dialling, it is possible to require a valid dial tone before the dialling starts.

NPU Select Yes/Function On in listbox 502 To require a valid dial tone LPP 7 8 # 1 # NPU Select No/Function Off in listbox 502 Don’t require a dial tone, wait

a period of time instead LPP 7 8 # 0 # If the home care phone not is configured to detect the dial tone, it has to wait for a period of time instead.

NPU Enter desired time in editbox 503 Set the time period before dialling LPP -


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4.7.2. Dialling The dialling can be done with either impulsing or DTMF tones. It is also possible to let NEO automatically detect if the exchange accept DTMF tones. If not the dialling will be done by impulsing.

NPU Select DTMF in listbox 501 Select DTMF for dialling LPP 7 7 # 0 # NPU Select Impulsing in listbox 501 Select Impulsing for dialling LPP 7 7 # 1 # NPU Select Auto in listbox 501 Select Automatic detection for

dialling LPP 7 7 # 2 # 4.7.3. Wait for answer How long the home care phone should wait for answer can be configured. It can either be a period of time or a number of call tones. The limit that will be reached first will end the waiting period.

NPU Enter desired time in editbox 504 Set the maximum time to wait for answer LPP -

NPU Enter desired value in editbox 505 Set the maximum number of call tones to wait LPP - 4.8. Protocols The home care phone NEO can communicate with six different protocols. These are:

NEAT TALK CPC Tunstall Home phone (call to normal telephone) Slave Contact ID

The protocols contain a lot of details and information. Please see related documents for specification of each protocol. However when the home care phone is configured to call to a normal telephone, NEO must use the Home phone protocol. To control the conversation in the Home phone protocol, the alarm receiving party can press the buttons on the telephone. The meaning of each button is shown below. Command Meaning 1 3 Go into simplex mode, change speech direction 2 Go into duplex mode 4 Receive phone ID, go into duplex mode 5 Toggle speaker level and microphone sensitivity 0 6 Disconnect the call 7 Go into simplex mode, activate the microphone 8 Go into simplex mode, activate the speaker


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4.9. Conversation To be sure that the home care phone doesn’t stay in conversation mode forever, there is a maximum time for the conversation. This is normally set to 5 minutes, but can be changed. If a tone command is sent from the receiving party, the time is reset to the original value. When it is 20 seconds left of the conversation time, the home care phone sends a warning tone to the receiving party. The personnel can then press a button to extend the conversation time with 5 minutes more.

NPU Enter desired time in editbox 508 Set the maximum conversation time without tone LPP -

NPU Select desired level in listbox 423 Select the sound level of the conversation LPP See section 2.2.3 If the line for some reason is cut during the conversation, there may be busy tones in the speaker of the home care phone. NEO can be configured to detect these tones and hang-up if they occur.

NPU Enter desired value in editbox 506 Set the maximum number of busy tones before hang-up LPP - 4.10. Polarity change detection In some countries there is a polarity change on the telephone line when the receiving party answers or hang-up. These polarity changes can be detected to avoid that the receiving party has to push a button to start and end the conversation.

NPU Select Yes/Function On in listbox 509 Activate the Polarity change detection LPP -

NPU Select No/Function Off in listbox 509 Deactivate the Polarity change detection LPP - 4.11. Queuing procedure In the NEAT TALK protocol, some alarm types will be queued and sent together with next alarm. This is done to save costs for the user. The alarm types that will be queued are:

Accumulator alarm Battery alarm Presence indication Action indication

To let these alarm types send their call directly, please contact your distributor or NEAT Electronics to get help with the configuration.


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4.12. Log call It is possible to let NEO send a log call to another alarm receiver to give information about the last call.

NPU Check the checkbox 163 Activate the Log call LPP - NPU Uncheck the checkbox 163 Deactivate the Log call LPP -

The log call will not be sent after the following alarm types:

Presence indication Ready indication Auto ready indication Action indication Test alarm Log call


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5. Incoming calls 5.1. Ringing signal NEO can be configured to sound a ringing signal when someone is calling. This can be useful if no additional telephone is present.

NPU Select Yes/Function On in listbox 426 Let the ringing signal be heard in the speaker LPP 7 5 # 1 #

NPU Select No/Function Off in listbox 426 Turn the ringing signal off LPP 7 5 # 0 #

5.2. Answer by portable trigger For many old people it can sometimes be difficult to answer a normal telephone. NEO can then be configured to answer the call when the user activates the ATOM. This can be useful if no additional telephone is present.

NPU Select Yes/Function On in listbox 521 Activate answer by portable trigger LPP 7 9 # 1 #

NPU Select No/Function Off in listbox 521 Deactivate answer by portable trigger LPP 7 9 # 0 # After the alarm is answered by pushing the portable trigger, the user can anytime hang-up the call by again pushing the button.


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6. Functions 6.1. Test alarm To let the alarm receiver know that the home care phone is working, NEO can send test alarms to the alarm receiver at regular intervals. The default value is one test alarm each 24 hours. This interval can be changed, from 1 hour to 155 days. The function can also be turned off.

NPU Check the checkbox 141 Activate the Test alarm function LPP -

NPU Uncheck the checkbox 141 Deactivate the Test alarm function LPP -

NPU Enter desired time in editbox 405 Set the test alarm interval 1-100 means 1-100hours 101-255 means 1-155 days

LPP 7 1 # N N N #

The first test alarm will be sent after a random time between 5 and 63 minutes after installation. The second test alarm will be sent after a random period between 1 hour and the number of hours given by the time interval. The reason for this function is to avoid congestion of test alarms in the alarm receiver between 08.00 and 17.00 (normal installation working hours). The test alarm will not interrupt an ongoing telephone call. The test alarm will wait for the call to finish. If the call has not finished in 50 minutes, the call will be interrupted and the test alarm will be sent. The time till interruption can be changed.

NPU Enter desired time in editbox 510 Set the max conversation time before NEO cuts line LPP - NEO can be configured to reset the test alarm timer when a normal alarm has been sent and acknowledged. In this case the normal alarm has replaced the test alarm and proved that the unit and the line are working. This function is implemented to save costs for the user.

NPU Select Yes/Function On in listbox 410 Activate the function to reset the test alarm timer LPP -

NPU Select No/Function Off in listbox 410 Deactivate the function to reset the test alarm timer LPP -


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6.2. Reminder alarm In e.g. a nursing home it is possible to set a demand for the personnel to be present after an alarm. NEO will then call reminder alarms until the personnel make a Presence indication on the unit. The time to the first reminder alarm can be programmed. The second alarm will be sent after half of the time, and so on.

NPU Check the checkbutton 161 Activate Reminder alarm LPP - NPU Uncheck the checkbutton 161 Deactivate Reminder alarm LPP -

NPU Enter desired time in editbox 402 Set the time in minutes to the

first Reminder alarm LPP 8 0 # N N N #

NPU Enter desired time in editbox 403 Set the maximum number of Reminder alarms LPP - 6.3. Passive alarm A Passive alarm will be generated if an event hasn’t occurred during a certain time. E.g., if an infrared detector is connected to NEO as a Passive alarm, the unit will not send any alarm as long as the infrared detector detects movements. If there is no activity for a certain time, e.g. 8 hours, then NEO will send an alarm.

NPU Enter desired time in editbox 401 Set the Passive alarm duration In hours LPP 7 0 # N N N # The Passive alarm timer starts when an event has occurred that is connected to the Passive alarm. This can be:

A radio signal from e.g. PIR or INKA A push on the extra button

NPU Select Passive alarm in listbox 131-138 Select Passive function from some of the 8 radio inputs LPP 5 0 # 0 4 #

5 1 # 0 4 # 5 2 # 0 4 # 5 3 # 0 4 # 5 4 # 0 4 # 5 5 # 0 4 # 5 6 # 0 4 # 5 7 # 0 4 #

NPU Select Passive alarm in listbox 142 Activate Passive function on extra button LPP 6 0 # 0 4 # Please note that the timer doesn’t start until the event has occurred the first time. If the extra button is programmed to Passive alarm a warning signal will be generated 60 seconds before the alarm is sent. If any button or transmitter is activated during this period, the passive timer will be reset and no alarm is sent. If no activation occurs, a Passive alarm will be sent to the alarm central.


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6.4. Assistance alarm If a transmitter with the alarm type User alarm is activated when the NEO is in Presence mode, the unit will change the alarm type from User alarm to Assistance alarm and send the alarm. This function may be useful when the personnel need help. When the personnel arrive to the house or apartment maybe the person is found on the floor and is heavy. The personnel can then push the users ATOM, and an Assistance alarm is sent to the alarm receiver. The alarm is with speech, so the personnel can speak with the alarm central.

NPU Check the checkbox 162 Activate the Assistance alarm function LPP -

NPU Uncheck the checkbox 162 Deactivate the Assistance alarm function LPP - 6.5. Block for new alarms It is possible to block the unit for new alarms for a certain period after a User alarm has been sent. This function can be useful when the user has tendency to send alarms continuously. The time period is programmable. If the period is 0, the function is not active.

NPU Enter desired time in editbox 406 Set the Blocking time duration in minutes LPP 7 2 # N N N # 6.6. Presence and ready indication It is possible to record when and for how long time the personnel are visiting the user. To make this the personnel have to make a Presence indication when they arrive and a Ready indication when they leave the user. NEO will then call the alarm receiver and transfer the information. When NEO is in Presence mode, the all three LEDs on the front will flash. A Presence indication can be done by using the Extra button (see section 2.2.5) or by using the button pattern described below. By using the pattern, involuntary indications will be eliminated. Button pattern for Presence and Ready indication:

Press and hold the green Reset button Press the red Alarm button twice Release the green the Reset button

It is possible to set a maximum presence time. When this time is reached, the personnel have probably forgotten to make a Ready indication.

NPU Check the checkbox 145 Activate the Auto ready indication LPP -

NPU Enter desired time in editbox 408 Set the maximum time in Presence mode in hours LPP - If NEO is using the NEAT TALK protocol, the unit will normally wait to send the Presence indication until the Ready indication has occurred. This can be done due to the capability to send multiple alarms in the NEAT TALK protocol.


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6.7. Action registration It is also possible to record what actions the personnel is doing by the user. The actions are entered by a special terminal that the personnel carry. From the alarm receiver it will then be possible to present advanced statistics over the care activities. If NEO is using the NEAT TALK protocol, the unit will normally wait to send the Action indications until the Ready indication has occurred. This can be done due to the capability to send multiple alarms in the NEAT TALK protocol. 6.8. Auto answer The unit can be programmed to automatically answer in Programming mode. The unit will answer after the number of ringing signals programmed into the memory. The unit will not answer if this value is 0.

NPU Select desired value in editbox 522 Answer in Programming mode after N signals LPP - The unit can also be programmed to automatically answer in Home phone mode. The unit will answer after the number of ringing signals programmed into the memory. The unit will not answer if this value is 0.

NPU Select desired value in editbox 523 Answer in Home phone mode after N signals LPP - 6.9. Replace last digit in code It is possible to change the last digit in the alarm code depending on which unit that has activated the alarm. When using this function it is appropriate to add a digit to the normal alarm code. If the normal alarm code is 1230, the result will then be: Alarm from alarm button 1230 Alarm from transmitter at position 1 1231 Alarm from transmitter at position 2 1232 | | Alarm from transmitter at position 8 1238

NPU Select Yes/Function On in listbox 532 Activate Replace last digit in code LPP 8 1 # 1 #

NPU Select No/Function Off in listbox 532 Deactivate Replace last digit in code LPP 8 1 # 0 #


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6.10. User defined alarm type In NEO there are a number of pre-defined alarm types that all have an identification code. The identification code is unique for each protocol. If a situation occur, where the user want to send an alarm with an identification code that not exist in NEO, it is possible to create this alarm type. If e.g. the user wants to send an alarm with identification code 35 when transmitter 1 is activated, do as follows:

NPU Select User defined in listbox 131 Connect transmitter 1 to User defined alarm type LPP 5 0 # 2 1 #

NPU Select 35 in editbox 533 Enter 35 as identification code LPP -

NEO will as standard use Sequence 1 for User defined alarm. If you want to change this, do as follows:

NPU Select desired sequence N in listbox 210 Select sequence N for User defined alarm LPP 3 9 # N # 6.11. Test alarm from radio transmitter The home care phone can handle up to three transmitters with radio test alarm. If there hasn’t been any radio test alarm for a certain period, NEO can be configured to send an Radio out of range alarm to the central indicating that there is some trouble with the transmitter. NEO can also send a Radio within range indication when the transmitter is working again.

NPU Check the checkbox 147 Activate the Radio out of range alarm LPP -

NPU Uncheck the checkbox 147 Deactivate the Radio out of range alarm LPP -

NPU Check the checkbox 148 Activate the Radio within range indication LPP -

NPU Uncheck the checkbox 148 Dectivate the Radio within range indication LPP -

NPU Select desired value in editbox 411 Select time without test alarm before Radio out of range LPP -


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7. Technical alarms 7.1. Accumulator alarm If the battery in the home care phone gets too weak, an Accumulator alarm will be sent to alert the receiving personnel that there is some kind of problem for this user. The reason for the alarm can be:

The AC adaptor isn’t connected and NEO has been battery powered for a long time The rechargeable battery is getting old

NPU Check the checkbox 144 Activate Accumulator alarm LPP - NPU Uncheck the checkbox 144 Deactivate Accumulator alarm LPP -

If the voltage is lower than the threshold value an Accumulator alarm will be sent. The user will also be warned by the LED on the front of the unit and by an acoustic signal. To deactivate this warning, see section 2.4.2. The unit will check the backup battery status at regular intervals. When the AC adaptor is connected the default is one check every 24 hours, but the time interval can be changed. If the unit is powered from the battery the status is checked every minute.

NPU Select desired interval in editbox 407 Set battery check interval time in AC mode LPP - 7.2. Battery alarm If the battery in ATOM or other equipment is getting weak, the unit will send an alarm by radio to NEO. NEO will then immediately send a Battery alarm, to alert the receiving personnel that the ATOM needs to be changed. The radio alarm from the equipment can come alone or together with a normal User alarm. If the alarm comes together with the User alarm and NEO is using CPC, Tunstall or Contact ID protocol, the alarm types will be combined and exchanged to User alarm from trigger, battery low.


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7.3. Radio interference It is important that the ATOM is transmitting on a frequency that is free from interference and disturbances. If a continuous radio interference signal is detected for 30 seconds, the unit will therefore indicate this by flashing all warning LEDs, see section 2.3.2. If the signal still is present after totally 2 minutes, the unit will send a Radio interference alarm to the alarm receiver.

NPU Check the checkbox 146 Activate Radio interference alarm LPP -

NPU Uncheck the checkbox 146 Deactivate Radio interference alarm LPP - To avoid too many alarms to the alarm receiver, the unit will not send any additional radio interference alarms until a blocking time is up. The blocking time may be changed.

NPU Select desired value in editbox 409 Set minimum time between Radio interference alarms LPP - 7.4. Mains failure When the unit detects a mains failure, the unit will be powered from the internal backup-battery. The user will be warned by the LED on the front of the unit and by an acoustic signal. To deactivate this warning, see section 2.4.2. At mains failure, the unit will send a Mains failure alarm after a certain period. The alarm will by default be sent one hour after mains has occurred. The time between mains failure and Mains failure alarm is programmable.

NPU Select desired value in editbox 404 Set time before Mains failure alarm LPP - To avoid that many units call at the same time, a random period of 1-60 minutes, will be added before the alarm is sent. If time to Mains failure alarm is set to one hour (default), the alarm will be sent after 61 to 120 minutes after the mains failure occurred.

NPU Check the checkbox 142 Activate Mains failure alarm LPP - NPU Uncheck the checkbox 142 Deactivate Mains failure alarm LPP -


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7.5. Mains return When the AC is returned and the home care phone has sent a Mains failure alarm, NEO can be configured to send a Mains OK indication. To avoid that many units call at the same time, the time from AC returns to the alarm is sent will be a random time between 1 and 60 minutes.

NPU Check the checkbox 143 Activate Mains OK indication LPP - NPU Uncheck the checkbox 143 Deactivate Mains OK

indication LPP -

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