NIH Presentation by Cheryl Thompson
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National Institutes of Health • U.S. Department of Health and Human Services Intranet best practices: Employee engagement, ease of use, and customization Cheryl Thompson Web Manager National Institute of Environmental Health Sciences
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Transcript of NIH Presentation by Cheryl Thompson
National Institutes of Health • U.S. Department of Health and Human Services
Intranet best practices: Employee engagement, ease of use, and customization
Cheryl ThompsonWeb Manager
National Institute of Environmental Health Sciences
National Institutes of HealthU.S. Department of Health and Human Services
• Purchased Percussion in 2009/2010
• HHS purchased a Department-wide license in 2013/2014
• Slow migration of multiple sites (previously: no CMS)
• Implementation packet
– Training
– Customization
• Ticket request system is simpler for users than CMS
• Considerable time savings on large edits (reorganizations, etc.)
Percussion CMS Adoption
National Institutes of HealthU.S. Department of Health and Human Services
New Junction
• New intranet launched: 2012
– Previous sites:• No common design
• No common structure
• Multiple servers
• No CMS
• Poor usability
• Outdated and abandoned content
National Institutes of HealthU.S. Department of Health and Human Services
Old Intranet Intranet at Launch Intranet Now
National Institutes of HealthU.S. Department of Health and Human Services
• Historical use of Cold Fusion for applications – skilled staff and large custom made inventory
• Integrated custom applications where possible
• Local search engine: Thunderstone
• Style guide for use by staff implementing COTS/Open Source software
Technical Architecture
National Institutes of HealthU.S. Department of Health and Human Services
Integration – One Stop Shopping
Pulls from Dean Evans Calendar System
CMS ScheduledContent
Cold Fusion Script
JavaScript
DivisionUser of CMS
ColdFusion Application (Converts Email)
Twitter Widget
CMS Publish to Two Sites
Searches All NIEHS Sites + Some GSA, NIH, HHS, etc.
National Institutes of HealthU.S. Department of Health and Human Services
Engagement- Employee Interests
Motivational quotes or facts (with attribution)
Users can hide items of low interest
Menu for those on main campus. Surprisingly controversial!
Vetted by working group
HHS, NIH and NIEHS
“Not everyone has a window”Also Searches Thrift Savings, Daycare, OPM…
National Institutes of HealthU.S. Department of Health and Human Services
Thank you!
Cheryl Renee Thompson Web Manager Office of Communications and Public Liaison Office of the Director National Institute of Environmental Health Sciences National Institutes of Health Department of Health and Human Services
P: 919.541.1072F: [email protected]
