Nigel James81 Broughton Avenue Mobile: 07793 216779Layton Blackpool Home: 01253 315748LancashireFY3 8EQ

ndjames46@googlemail.com

Profile

A Technical Project Manager with over 25 years’ public sector experience in diverse I.T. projects. Experience of delivering complex OAT (Operational Acceptance Test) and Agile projects including Job Seekers Allowance, Social Fund, Pensions Transformation Programme, Child Maintenance and Personal Independence Payments (PIP). An excellent track record of strong stakeholder/multi supplier engagements, able to build strong working relationships to ensure successful delivery. Very pro-active and motivated, coupled with strong analytical and problem solving skills.

Career

Key Achievements

• Turned around a number of failing projects which were successfully brought in on time

• Identified resources needed to resolve stalled projects which allowed them to be completed to time and budget

• Successfully brought in time constrained projects by being proactive and using skills in liaising with multiple teams

• As subject matter expert in my field, was the go to Project Manager for any projects deemed complex or difficult

• Took control and successfully managed the extremely complex distribution of laptops, desktop and all related hardware as part of the RSC project. Keeping meticulous records of costs, destinations and allocated recipients both within schedules and databases

Hewlett Packard Enterprise Services

Project Manager 2008 - Present Project Manager on a large Government account managing multiple projects, including AGILE projects. Planned and delivered a diverse range of complex Operational Acceptance Test (OAT) Projects on Government key systems including Personal Independence Payments (PIP), Audit Trail and Analysis (ATAS), Job Seekers (JSAOL), Child Maintenance (CS2), Personal Independence Payments (PIP) and Electronic Signing, effectively managing multiple internal technical teams, external suppliers and clients to successfully complete testing with no issues. Produced effective end to end delivery plans covering all aspects of each project from early engagement to close down. Monitored and reported on progress against plans to ensure that the project was delivered on time and within budget.

• Developed detailed test schedules and plans, identifying all key tasks required to ensure successful delivery, taking into account available timescales and availability of resources

• Successfully identified required resources to resolve any issues encountered during testing and managing them to a successful conclusion

• Excellent track record of multiple successful OAT deliveries over an 8 year period

• Developed and managed detailed end to end delivery plans resulting in successful delivery on time and within budget

• Managed and resolved risks and issues on all aspects of the project, developing mitigations where appropriate

• Extensive experience of managing multiple external suppliers and technical teams to ensure all applications were considered. Able to motivate, prioritise and effectively delegate to achieve successful outcome

• Subject Matter Expert for OAT

Hewlett Packard Enterprise Services

Distribution Manager 2014

As part of the phase one roll out of RSC (Remote Secure Connection) was tasked with the managing and distribution of laptops, desktop and all peripheral devices to sites all over the UK. Also updated secure Sharepoint with all information pertaining to the hardware being delivered so that it could be easily tracked and kept meticulous records of all expenditure and costs around couriering of the hardware.

• Comprehensive documentation of all laptops and desktops built and couriered

• Keeping of meticulous records of all costs involved in transportation

• Liaising with external couriers and with colleagues regarding the building of the hardware and the distribution and successful delivery of all products

• Successfully working and delivering all products under intense time constraints

Hewlett Packard Enterprise Services

Radia Server Specialist 2006 – 2008

In charge of the monitoring of all Radia Servers, running checks every morning to identify any failures of server software downloads, to successfully investigate each failure, fix the problem and re-download the failed packages or if needed perform a server wide Radia software download.

• Monitoring Radia on multiple servers

• Successfully identified Radia software download failures, rectified the failure and re-deployed the software

• Performing server wide re-deployment of Radia software

• Ability to work alone and to strict time constraints

• Excellent analytical skills

Electronic Data Systems

Incident Analyst 2002 – 2006

Working on second line support team investigating and resolving a variety of incidents from corrupted Windows Profiles, permissions problems, corrupted registry entries, Outlook and mailbox errors to Radia software deployment and whole server Radia software downloads.

• Dealing with high priority Level 1, 2 and 3 incidents, resolving these problems within a very short timescale

• Documenting resolutions and providing to First Line support incident team

• Liaising with customers to resolve problems quickly and clearly

• Ability to identify and fix problems quickly and efficiently

• Ability to be able to download Radia packages to both single customer workstations or entire servers

• Adept at working alone or as part of a team

• Excellent multi-tasking and organisation skills

• Proficient at providing customer care via telephone and email contact

Electronic Data Systems

Incident Analyst 1999 – 2002

Working in the Live Support environment, dealing with live incidents, analysing COBOL code and using business knowledge to resolve incidents or link them with existing problems

Electronic Data Systems

COBOL Programmer 1997 – 1999

Worked as a COBOL programmer on the JSAPS project.

Information Technology Services Agency (ITSA)

System Tester 1991 – 1997

Worked on National Unemployment Benefits 2 (NUBS 2) running both online and batch testing. Adept at creating Test scripts and in monitoring work progress, often to strict time schedules and budgets.