NHCTC SkillAbilitySystem Architecture

Overview

User HierarchyAdmin / Super User

http://nhctc.skillability.comCreates Look and Feel, Domains, Skill Cards, Competencies, Certifications, Jobs, Users, etc

Consultant / Training Providerhttp://nhctcconsultant.nhctc.skillability.com

Manages Employers and Internal and External Coaches. Creates Course Catalogs.

Employerhttp://lonza.nhctc.skillability.com

Selects a Consultant to Work With and Manages Apprentices

Apprenticehttp://lonza.nhctc.skillability.com

Maintains Personal and Skills Profiles

Internal Coach/Counselorhttp://lonza.nhctc.skillability.com

Works with Apprentice and Validates Dos,Knows, and Performance Metrics.

External Coach/Counselorhttp://nhctc.nhctc.skillability.comhttp://sst.nhctc.skillability.com

Matches Domain Competencies to their Coaching Skills.Works with Apprentice and Validates Dos,

Knows, and Performance Metrics.

SkillAbility User Types

• Admin / Super User –The Super User is responsible for managing all users, creating the default look and feel of the system, and building the required domains that all other users of the system are presented with when using SkillAbility.

– Adding Domains– Skill Search/Job Search– Customizing the Site– Managing Users

Admin / Super User

Adding Domains

• A Domain is similar to a major in college. A Domain consists of the courses, certifications, hours (of coursework and work experience), and skill competencies required to complete a Domain.

Create Skill Cards that belong to a Domain

Create Competencies that belong to a Skill Card

Create a Domain

Add a Do (demonstrable)

Add a Know (knowledge)

Add Performance Criteria

Add More Competencies or Save Skills Card

Publish Domain to System

END

Admin / Super User

Skill Search/Job Search• Job descriptions are added to competencies to create a complete career

mapping of the necessary skills required for a job. An Apprentice may search a job title and the necessary skills, courses, certifications, and work experience required for that job. An Employer can search for Apprentice(s) with a job description, skill competency, or zip code area to view potential candidate’s online profiles for job or project prospecting.

Map Competencies to that Job

Save the JobType in a Job Description

Apprentice Searches for Job Skill Requirements

Domains, Competencies Displayed

Apprentice Registers for Domain

ADD

Apprentice SEARCH

Employer SEARCH

Employer Inputs Job Description

Employer Inputs Skill Requirement

Input QTY, City/State/Zip

Matches Displayed, Profile Drilldown Available

Admin / Super User

Customizing the Site• SkillAbility is extremely customizable. You can add your own graphic header

and footers, add menus to the system, create agreement requirements to participate in the system, email flows for skill confirmations, and even manage schedules.

Add Header/Footer Add Menus

Web Settings

General Settings

Modify Default Agreements

Customize FAQ

Customize Email Text

END

Admin / Super User

Managing Users• The Admin can manually assign User into the system or setup User signup

through menu systems which can be seen as a default menu that all Employers, Consultants, and Apprentices can access from their website.

Manually Sign-up

General Settings/Menu Manager

Manage

Users

Modify Register Menu

END

Employer/Consultant/Coach

Additional Admins

Sales People for CRM

Employer/Consultant/Coach

Admin / Super User

SkillAbility User Types

• Consultant – The consultant is the second most powerful user in SkillAbility. A consultant manages multiple Employers, manages SkillAbility features on the Employer’s behalf, creates custom curriculum mapping for Employer’s systems, and approves and assigns external and internal Coaches to candidates.

– Mapping Curriculum to Domains– Managing Employers– Managing Coaches

Consultant

Mapping Curriculum• Curriculum are courses offered by Consultants or Employers that match

content to the competencies of a Domain. This is similar to the college course requirements required for a major. However, these courses are mapped specifically to skills that Employers validate.

Map Competencies to a course

Publish the course to the Consultant’s course catalog

Create a course

Select courses from the Consultant’s catalog to add to the Employer’s catalog

Customize Employer’s offering by adding specific courses and competencies to the Employer’s catalog

Add additional competencies to a Domain required to meet a specific Employer’s needs

Publish to Employer’s Apprentices

END

Consultant

Managing Employers• Consultant’s engage Employers to manage Employer’s candidates. A

Consultant can manage all aspects of an Employer’s deployment with the exception of final exit criteria signoff of an Apprentice. This responsibility must be performed by the Employer’s Internal Coach.

Employer grants management privileges to Consultant

Consultant manages Employer’s deployment

Consultant solicits Employer

END

Selects Domains

Adds Candidates

Creates look and feel

Adds and qualifies Coaches Validates courses and certifications

Consultant

Managing Coaches• Consultant’s engage External Coaches, (guns for hire) who have special

competency signoff skills that assist an Apprentice in preparing for exit criteria signoff by an Employer’s Internal Coach. The Consultant is responsible for qualifying and validating to an Employer that Coaches, (Internal and External) are ready to take on the responsibility to validate the skills of a Candidate.

External Coach is assigned by Consultant to Candidate

END

Assign to Concentration

Assign to Candidate(s)

Assign to Specific Competency(s)

External/Internal Coach is identified or created

Consultant validates External/Internal Coach skills

Consultant

SKillAbility User Types

• Employer – The Employer is the collection point for all Apprentice activity. When the Employer registers with the system a website is created where all Apprentices log into the Employer’s system. This website holds all Apprentice data, course data, coach data, and skill data. The Employer has the ability to run reports through the system to track and manage these data groups. An Employer also has the ability to search the SkillAbility web for Apprentices as potential Employees.

– Choosing a Consultant– Adding Apprentices– Managing Coaches– Running Reports– Search for Apprentices

Employer

Choosing a Consultant• Each Employer must have a Consultant to manage their site. It is up to the

Employer to determine what services the Employer will manage and what services are handed off to the Consultant to manage on behalf of the Employer.

Negotiate Contract with Consultant and enter Consultant # into system

ENDReceive Solicitation from Consultant

Access Consultant Locator

Locate Consultant

Determine Management Privileges of the Consultant

Employer

Adding Apprentices• An Apprentice can be added to the system by their Employer or self register

from the Employer website. Either the Consultant or Employer determines what Domains an Apprentice can register for and then customizes the additional courses, or competencies required for that Apprentice to complete their skills validation process. Once determined, the Consultant or Employer assigns Coaches to a group or individual Apprentice for skill signoff.

Customize DomainCreate

ApprenticeEND

Add/Modify Courses

Add Competencies

Add Internal Coaches

Manually Add Apprentice Profile

Batch Upload with Apprentice Manager

Employer

Managing Coaches• Only an Employer can take the responsibility to validate an Apprentice's

skills. The Employer assigns an Internal Coach, (usually a line manager) to validate the performance measurement performed by the Apprentice. However, an External Coach may assist the Apprentice in becoming competent in a competency and can sign off the do and know associated with a performance measurement.

Coach registers from Employer website

Create Coaches END

Manually Add Coach Profile

External Coach is assigned by Consultant

Employer

Running Reports• SkillAbility provides two types of reports: 1) A snapshot of an Apprentice's

skill validation progress, 2) A trend comparison of the Apprentice’s skill progress over time to correlate overall improvement and productivity. A report can be “rolled up” from an individual Apprentice, to a Coach’s group of Apprentices, to all Apprentices in a Department, or an Employer wide report.

Choose a Report

Snapshot

Trend

Determine Criteria

END

Date Range

Rollup

Domain

Generate Report

Employer

Search for Apprentices• An Apprentice profile containing validated information about their

certifications, education, skills and experience is a powerful Employer resource for sourcing potential Employees for a project within a company, or as an early access mechanism for sourcing new candidates for positions.

Access Job Search Report

Determine Criteria

END

Location

Competency

Quantity

Generate Report

System determines privacy criteria set by Employer and Apprentice

Employer

SkillAbility User Types

• Apprentice – Once an Apprentice has a profile in

SkillAbility, this profile is a permanent repository belonging to the Apprentice. It will contain validated information of all the education, skills, work experience, certifications, and continuing education the Apprentice achieves over the course of their career.

– Populating a Profile/Choosing a Domain– Skills Validation Process

Apprentice

Populating a Profile/Choosing a Domain

• An Apprentice chooses a Domain to pursue for validation based upon a pre-created list of domains generated from the Employer. The Apprentice is allowed to pursue more than one Domain at a time. The Profile begins to be populated with past/continuing education, work experience, certifications, and other background information about the Apprentice.

Apprentice logs into Employer website

END

Apprentice begins to fulfill Domain requirements

Populates Profile

Chooses a Domain from Employer list

Employer approves registration

Education

Certification

Continuing Education

Jobs

Survey Information

Apprentice

Skills Validation Process• When an Apprentice logs into the system, they can manage the entire skills

validation process of their Domain from their profile. When the Apprentice is ready to be validated on a skill, the Apprentice selects the readied skill and the system notifies the Coach to communicate with the Apprentice for validation. Once the Apprentice skills have been validated by the coach, the system updates the profile, credits courses, work hours, certifications, and keeps recorded transactions of Coach/Apprentice interactions. Once all criteria is met for a Domain, the system generates a certificate of completion and notification to all parties.

Apprentice logs into Employer website

Requests validation of a Competency

END

Coach validates Competency in system

System notifies Coach

Meeting takes place between Apprentice and Coach

System coordinates and records meeting

Validate More Competencies

Domain complete Certificate generated

Apprentice

SkillAbility User Types

• External Coach – Many times, a Consultant

will require outside expertise to work with Employers and Apprentices to assist in the validation of the Do and Knows of a Competency. An External Coach is an individual or company who has such expertise. They can remotely assist in the skills validation process and provide the detailed guidance sometimes needed to have an Apprentice become proficient in a skill that the Consultant or Internal Coach do not possess.

– Signup/Validation/Assignment Process

External Coach

Signup/Validation/Assignment Processfor External Coach

• An External Coach signs up to counsel Apprentices by going to the Consultant's website. Once registered, the Coach will receive their own website and login and begin to map their competency expertise to domains and competencies that are published in SkillAbility. The Consultant then approves the skill set of the External Coach and assigns validation rights.

Complete Registration and create website

Signup through Consultant SkillAbility website

Consultant reviews competencies with Coach and approves Coach for assignment to Employer’s Apprentices

END

Coach submits competencies to Consultant for approval

Consultant attaches External Coach registration number to specific Employer

Consultant assigns Apprentices, Domains, or Competencies to External Coach

External Coach

Admin / Super Users

http://nhctc.skillability.com– Sonia Wallman

• Login Name: swallman• Login Password: xxxxx

– Tim Dubuque• Login Name: tdubuque• Login Password: xxxxx

– Deb Audino• Login Name: daudino• Login Password: xxxxx

Consultants

http://nhctcconsultant.nhctc.skillability.com– Tim Dubuque

• Login Name: tdubuque• Login Password: password

Employer: Lonza

http://lonza.nhctc.skillability.com– Representative

• Monica Jurrisen• Login Name: tdubuque• Login Password: password

– Internal Coach• Monica Jurrisen• Login Name: mjurrisen• Password: password

Employer: Lonza (cont.)

http://lonza.nhctc.skillability.com– Apprentice

• Paul Linehan• Login Name: plinehan• Login Password: password

External Coach: NHCTC

http://nhctc.nhctc.skillability.com– Deb Audino

• Login Name: daudino• Login Password: password

External Coach: SST

http://SST.nhctc.skillability.com– Carolyn Kelley

• Login Name: ckelley• Password: password