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The Importance of a CMMS as a Knowledge Management Tool
Topics 1.Why use checklists2.How are checklists used for
knowledge transfer3.How to apply checklists in a
CMMS4.Mobilizing your checklists
Why Use Checklists
Atul Gawande, MD and Author
Author of TheChecklist Manifesto
https://en.wikipedia.org/wiki/Atul_Gawande
“Good checklists are precise. They are efficient, to the point, and easy to use even in the most difficult situations. Good checklists are, above all, practical.”
- Atul Gawande
Ignorance
A partial understanding of the world and how it works
In the 1950’s, heart patients were put on bed rest for weeks in order to avoid strain to heart
Ineptitude
Knowledge exists yet we fail to apply it correctly
In 2007, 72% of patients underwent coronary interventions within 90 minutes while in 2011 it increased to 94%
http://www.aha.org/research/reports/tw/12oct-tw-quality.pdf
Checklists can fillthe gap betweenerror andsuccess rate
“The checklist cannot be lengthy. Keep it between five and nine items, which is the limit of working memory.”
- Atul Gawande
Benefits of ChecklistsEnsures consistency
Used to reduce failure
Aids in memory and
Informational aidCompleteness when
attention
carrying out a task
“If you miss just one key thing, you might as well not have made the effort at all.”
- Atul Gawande
In the Workplace…
Employees feel Workers feel organizedaccountable for performing inspections because there is a written record
when provided guidelines on inspections
Source: US Dept. of Energyhttp://www1.eere.energy.gov/femp/pdfs/OM_5.pdf
can extend equipment life
Implementing a preventive maintenance checklist by 25%
Source: https://inspectioneering.com/content/2016-05-23/5360/instilling-a-checklist-culture-to-improve--asset-integrity-manag
Process Reliabil
ity
Verifiable Complian
ce
Operational
Insight
Best Practice Capture
Facility Checklist Benefits
How Checklists Improved in Aeronautics and Healthcare
https://www.goodreads.com/author/quotes/3078.Atul_Gawande?page=5
Ployer P. Hill Boeing Model 299
“Checklists seem able to defend anyone, even the experienced, against failure in many more tasks than we realized.”
https://www.goodreads.com/author/quotes/3078.Atul_Gawande?page=5
5-Point checklist reduced line infections from 10% to 0
Checklists Used for Knowledge Transfer
“The volume and complexity of what we know has exceeded our individual ability to deliver its benefits correctly, safely, or reliably. Knowledge has both saved us and burdened us.”
- Atul Gawande
Intellectual Capital
Organization
al CultureInformationTechnology
Knowledge
Management
ExplicitDocumentation Procedures Checklists and Inventory
TrainingConcept MappingContractors, Part-time
ImplicitMentoring/CoachingJob SharingSimulator TrainingStorytellingAfter-Action ReviewsCommunities of Practice
employees, and Retirees
http://www.state.sc.us/dio/KnowledgeTransfer.htm
Knowledge Transfer used to…
Preserve the intellectual capital of the organization
Create more flexibility in the workforce
Provide employees with a wider diversity of skills
http://www.state.sc.us/dio/KnowledgeTransfer.htm
Source: Levine & Gilbert, CA at Berkleyhttp://www.irle.berkeley.edu/cohre/knowledge.html
a companyWhen an employee leaves
70%walks out the door with himof his knowledge
http://www.reliableplant.com/Read/30198/managing-retiring-workers
Approximately
10,000baby boomersare retiring every day
http://fortune.com/2015/06/23/know-your-millennial-co-workers/
Millennialswill make up
50%of the global workforce by 2020
Knowledge transfer is only valuable when it is integrated into a set of policies for knowledge generation and captureSource: Levine & Gilbert, CA at Berkleyhttp://www.irle.berkeley.edu/cohre/knowledge.html
Applying Checklists in a CMMS
“Checklists provide protection against failures. They remind us of the minimum necessary steps and make them explicit.”
- Atul Gawande
Mobilizing Your Checklists
“Just ticking boxes is not the ultimate goal. Embracing a culture of teamwork and discipline is.” -Atul Gawande
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