Nexthink integration to ServiceNow at Firmenich · 2018-11-22 · Introduction to Firmenich...
Transcript of Nexthink integration to ServiceNow at Firmenich · 2018-11-22 · Introduction to Firmenich...
Nexthink integration to ServiceNow at Firmenich
Pierre Hug & Robin Chytil ServiceNow user group Suisse romande
June 2018
Table of contents
• Introduction to Firmenich
• ServiceNow at Firmenich - timeline
• Nexthink integration to ServiceNow
• Demo
• Next steps
Introduction to Firmenich
• Private, family-owned company, founded in 1895
• A worldwide leader in perfumes and flavors
• Nr 1 in Ingredients (synthetic, white biotechnology, natural)
• Nr 2 in Perfumes (fine fragrance, body care and home care)
• Nr 3 in Flavors (beverages, sweets and savory)
• Revenue in FY17: more than 3.3 billions CHF
Introduction to Firmenich
• Over 6000 employees (IT: 156 internal)
• Presence in 64 countries (28 factories/plants)
• 4 R&D centers, 2000+ patents
ServiceNow at Firmenich - chronology
2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
• Desktop Software Asset Management
• PC inventory
• KnowledgeManagement
• DemandManagement
• Project Portfolio Management
• Timesheeting• Service Portal using CMS
• Hardware AssetManagement
• Nexthinkintegration
• Chat integration(Vayusphere -Skype4B)
• CMDB healthand PC compliance
• Automaticsoftware installation (1E and SCCM integration)
• Contract Management
• Major Incident Management
• ProblemManagement (formal)
• Cost Transparency
• DemandManagement (re-launch)
• RFP and Proof-of-Concept
• FacilitiesService catalog
• Product Transfer Solution
• Facilities Service catalog migration
• Maintenance plans for Facililities
• CreditManagement
• Finance Master Data
• Master Data Management for Operations
• Application Change and Release management
• Incident management, SLAs
• Event Management • Request catalog (incl.
employee lifecycle)• Application access
management• Infrastructure Change
Management• CMDB (services,
servers and databases)
• Continuous improvement
• Chatbot
COREDB/SAP
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START (ServiceNow)
Servers, databases,
printers, network
UsersLocationsDivisions
Active Directory
SCCM
PC HW + SW instances
Firmenich infrastructure
PC HW
Users, locations, divisions
Mobile Iron
Mobile devices
CMDB architecture
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Email(Exchange)
Monitoring(HP Openview)
Automation(HP OO)
Skype4B chat(Vayusphere)
Services Configuration
Items
TicketsTasks
Nexthink, McAfee, Connected backup
PC information
Nexthink – what is it?
Nexthink captures all local and network activities in real-time at all Endpoints and transform end-user data into actionable analytics
Nexthink – what is it?
Nexthink captures all local and network activities in real-time at all Endpoints and transform end-user data into actionable analytics
Nexthink – what is it?
Nexthink captures all local and network activities in real-time at all Endpoints and transform end-user data into actionable analytics
Nexthink integration to ServiceNow
• Incident Analytics plugin
Nexthink integration to ServiceNow
• PC attributes enrichment (through NXQL import)
Nexthink integration to ServiceNow
• PC compliance audits and dashboards
Nexthink integration to ServiceNow
• Software usage
Demo!