Next-Level Human Performance Culture How to Move from Compliance to Discretionary Effort.
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Next-Level Human Performance Culture How to Move from Compliance to Discretionary Effort
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Transcript of Next-Level Human Performance Culture How to Move from Compliance to Discretionary Effort.
Next-Level Human Performance CultureHow to Move from Compliance to Discretionary Effort
Next Level Performance
87.5%
Culture Change…
Event-free, world-wide- one life at a time
Capital Budget to Human Error Events
0
100
200
300
400
500
600
700
800
2002 2003 2004 2005 2006 2007 2008 2009
Year
Cap
ital
Bu
dg
et (
Mil
lio
ns
of
Do
llar
s)
0
5
10
15
20
25
30
35
40
45
50
Hu
man
Err
or
Eve
nts
Capital Budget Human Error Events
Success…
STRENG
TH
Operational Excellence Forum
CHINA
Worker Buy-in
COMPLIANCECOMPLIANCE
DISCRETIONARY DISCRETIONARY EFFORTEFFORT
Individual Performance Model
RESULTSRESULTS
THOUGHTSTHOUGHTS
FEELINGSFEELINGS
BEHAVIORSBEHAVIORS
MINDSETMINDSET
PERCEPTIONPERCEPTION
INT
ER
NA
LE
XT
ER
NA
L
My Perception of Reality…
Individual Performance Model
RESULTSRESULTS
THOUGHTSTHOUGHTS
FEELINGSFEELINGS
BEHAVIORSBEHAVIORS
MINDSETMINDSET
PERCEPTIONPERCEPTION
EXPERIENCESEXPERIENCES
Role Role ModelingModeling
Verbal Verbal ConditioningConditioning
Specific Specific EventsEvents
* SITUATIONAL* SITUATIONAL
* ON-PURPOSE* ON-PURPOSE
INT
ER
NA
LE
XT
ER
NA
L
Human Needs Psychology
VarietyVariety2
Love and ConnectednessLove and Connectedness3
SignificanceSignificance4
GrowthGrowth5
ContributionContribution6
ConsistencyConsistency1
}} Personality Personality NeedsNeeds
}} Spiritual Spiritual NeedsNeeds
Culture Determines Results
THOUGHTSTHOUGHTS
FEELINGSFEELINGS
BEHAVIORSBEHAVIORS
MindsetMindsetPerceptionsPerceptions
EXPERIENCESEXPERIENCES
RESULTSRESULTS
Power in the Palm of Your Hand
Sphere of Influence
Sphere of Influence
Circle of ConcernCircle of Concern
Sphere of Influence
Sphere of Influence
Circle of ConcernCircle of Concern
The only thing that matters…
