Next Generation Passenger Screening...
Transcript of Next Generation Passenger Screening...
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Next GenerationPassenger Screening
ADSA17Boston, MA
Jeff Barrow, ACI [email protected]
17 October 2017
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11/9/2017 ADSA17 2
Smart Security – A joint IATA/ACI initiativeScope = passenger and cabin baggage screening
seamlessefficient
secure
facilitate wider implementation
research
trialsproof-of-concept
guidancematerial
blueprint
Develop guidance material
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Standardization is the key to increase speed of adoptionThe greatest benefits will come from an integrated solutionReducing costs while balancing demandImproving the passenger experience AND the staffing experience
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Developing New Technologies & Driving Adoption
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Evolution comes in waves
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Many airports are implementing or have implemented first wave components. Solution development efforts have shifted towards the second wave, with the third wave still in concept stage.
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Smart Security is NOT about Implementing individual technology components or process improvements
Smart Security is about Finding the optimal configuration of technologies, process improvements
and risk-based concepts that delivers your desired security outcomes, passenger experience benefits, and business objectives (cost, staff, space, SLAs, etc.)
Discovering your own path to success – it’s not a one-size-fits-all !
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Key principles
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The second wave is taking shape
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Security Scanner and X-ray evolution
Security scanner• Faster and better detection• Parallel processing• In the longer term will evolve
to walkthrough, hybrid (many-in-one) systems
X-ray (CT etc.)• No divestment, no blind spots
(3D), automated explosive and other threat detection
• Challenges: false alarms, belt speed, certification, training
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The second wave is taking shape
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Open architecture and next generation CMS
Open architecture• Hardware/software decoupling• Remote control of screening equipment• Real-time data exchange• Challenge: manufacturer resistance
Next generation CMS• Real time decision support and
predictive data analytics, including dynamic staffing models
• SeMS integration
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The second wave is taking shape
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Human factors and risk-based differentiated screening
Human factors• Dynamic staffing models• Selection, training and performance
management in function oftechnology evolution
• Passenger behavior detection Risk-based differentiated screening• Identity management• Dynamic technology lanes• Differentiation of high or low risk passengers
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It’s as much about process and human factors as it is about technologyThere’s a lot you can do right nowIt’s not the new one-size-fits-all The greatest benefits will come from an integrated solutionSuccess will depend on collaboration between stakeholders
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Achieving the next generation of pax screening
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QUESTIONS ?
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PEMG16 @ LHR
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11
This is just the beginning.Work with us to deliver the future.
www.iata.org/[email protected]
www.aci.aero/[email protected]
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Smart Security Management Group
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Providing guidance and direction, and setting priorities
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The throughput fallacy …
Key Performance Measures
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Benchmarking checkpoints?
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Checkpoint Efficiency Measurement
0
50
100
150
200
250
AirportA
AirportB
Throughput
2015
130
135
140
145
150
155
160
165
Airport A
Throughput
2015 2016
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Throughput or Staff efficiency ?
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Checkpoint Efficiency Measurement
170 Pax/h 190 Pax/h
5 staff 6 staff
34 pax/h/staff 31.67 pax/h/staff
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Throughput or Surface efficiency ?
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Checkpoint Efficiency Measurement
450 Pax/h 220 Pax/h
207 sq. m.
2.17 pax/h/sq. m. 2.35 pax/h/sq. m.
93.5 sq. m.
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Staff efficiency or Surface efficiency ?
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Checkpoint Efficiency Measurement
Checkpoint A Checkpoint BNumber of lanes 2 4Sustainable lane throughput 400 pax/hour 200 pax/hour
Sustainable throughput per entire checkpoint 800 pax/hour 800 pax/hour
Checkpoint footprint 260 sq. m. 288 sq. m.Staff per lane 10 4.5Staff efficiency 40 pax/staff/hour 44.44 pax/staff/hourSurface efficiency 3.08 pax/sq. m./hour 2.77 pax/sq. m./hour
Set your objectives!
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Queuing time or total transaction time?
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Checkpoint Efficiency Measurement
9 min
5 min
11 min
2 min14 min 13 min
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“Wave 1”
The current solution footprint
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The first wave is building momentum
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Access, preparation and recomposure
• Automated access • Queue Management Systems • Parallel loading • Recomposure area
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The first wave is building momentum
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Passenger and cabin baggage screening operations
• Lane automation • Checkpoint environment & design • Centralized Image Processing• Security scanners • Checkpoint Management Systems
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Adoption is spreading around the globe
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.. and quickly accelerating
300 Airports = 80% of global traffic
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It started in 2014 …
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AMS
BRU
LGW
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One of the early adoptersResults 5000 passengers per hour capacity
in each terminal 25% increase in efficiency >96% of passengers < 5mins
(July 2017) Space and staff efficienciesNow tops UK DfT survey on security screening satisfaction 89% very good or good Perception: 83% believes
they queued for < 5mins
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London Gatwick
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Now adoption is spreading quickly around the globeComplete and partial “wave 1” implementations
LHRCDGAMSFCOLGWDUBOSLBRUMANSTNMXPHAMLTNEDIGLALYSTLSBRSBGOKEF
ICNSINMELKIXBNEBLRAKLPER
DXBDOHAUHAMM
YYZYULYYC
ATLORDLAXDFWJFKLASEWRMSP
ASPAC
MENA
AmericasEurope
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Keflavik Airport (KEF)
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The airport has faced rapid growth, from around 2 million passengers in 2010 to almost 9 million in 2017.
As a result of the changes, passenger throughput has increased by around 20-25%, waiting times have decreased, and the adaptations have been positively received by passengers and airport security staff alike.
In July 2017, 92% of passengers waited less than 5 minutes, and 99% waited less than 10 minutes.
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Keflavik Airport (KEF)
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Johannesburg O.R.Tambo Airport (JNB)
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• Automated entry• Aim to cut wait times
to 5mins• Reduced need for full
pat downs• Reduction in the need
to remove and switch on laptops
• Ability to better search bags aided by X-ray image
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USA: airlines leading the way
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Hartsfield-Jackson International Airport 22 lanesPartnership with Delta
Newark Liberty International Airport17 lanesPartnership with United
Los Angeles International Airport: 7Chicago O’Hare International Airport: 5JFK International: 17McCarran: 3
10-30% increase in efficiency
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Hartsfield–Jackson Atlanta International Airport (ATL)
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Brisbane (BNE)
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• QF Lounge BNE
• Followed the 2015 MEL trial
• Results from MEL informed lane design
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Singapore Changi (SIN) T4
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From trial to reality:
• Automated Screening lanes
• Two parallel loading stations per lane
• New CT baggage screening technology
• Security Scanners and WTMD for passengers
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Personal Electronics DevicesWhat are we worried about?
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Sometimes we have a setback as the threat picture evolvesPEDs: what are we worried about?Why is it so difficult to find a solution?What can Smart Security do about it?
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PEDS – personal electronics devices