Next Generation Networking - NGN CHECO September, 2003 Pat Burns, CSU.
Next Generation Enterprise Networks Simon Rachowski Systems Engineering Manager e-Business...
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Transcript of Next Generation Enterprise Networks Simon Rachowski Systems Engineering Manager e-Business...
Next Generation Enterprise NetworksNext Generation Enterprise Networks
Simon RachowskiSystems Engineering Managere-Business Networking Division
2
QUESTnet 2001, Voice in Next Generation Enterprise
Agenda
Evolving Architecture of Next Generation Networks e-Business Model Alcatel’s Vision
3
QUESTnet 2001, Voice in Next Generation Enterprise
Business practices continue to evolve
Business-generating applications
Customer Relationship Management
(CRM) comes to the foreground
Flexibility of working practices
New generation of workplace
performance-enhancing tools
2000+Business application
of information
2000+ e-Business
Whichever market sector we consider, the business methodology continues its improvement
4
QUESTnet 2001, Voice in Next Generation Enterprise
What is happening in the Enterprise Marketplace
Forrester Research Inc.
“e-Commerce spendinge-Commerce spending worldwide (including both web-related
business-to-business and retail transactions) will reach $1.8 trillion by $1.8 trillion by 20032003, compared to $145 billion now.”
“There has been a shiftshift in the attitude of companies towards e-Commercetowards e-Commerce recently. BeforeBefore, the early investors were motivated by a pioneeringpioneering spirit, ... NowNow: there's fearfear of being "Amazon’ed".
“Converging voice and dataConverging voice and data onto a single network is the major strategy on which enterprises must embark if they are to resolveresolve the conflict between network budgetsbudgets and desired network capabilitiescapabilities”.
5
QUESTnet 2001, Voice in Next Generation Enterprise
e-Business
It’s e-Business
There is NO alternative
or NO Business
6
QUESTnet 2001, Voice in Next Generation Enterprise
The cost of being left behind
Miss out on simplification of day to day operations
Will not be able to leverage new applications Seamless integration of telecommuters and remote
workers Flexible IP telephony capabilities Distance learning Evolution from voice based call centers to multiple
interaction contact centers Unified messaging and many others...
Will not be future proofing your network
7
QUESTnet 2001, Voice in Next Generation Enterprise
Networking evolution
Traditional
2000
Voice Network Data Network
8
QUESTnet 2001, Voice in Next Generation Enterprise
Networking evolution
Traditional
2000
Voice Network Data Network
IP Data Network
VoIP
Lower WAN Cost
VoFRVoATM
9
QUESTnet 2001, Voice in Next Generation Enterprise
IP Telephony
Networking evolution
Traditional
2000
Voice Network Data Network
VoIPIP Data Network
IP Data Network
Lower cost ofownership
Lower WAN Cost
10
QUESTnet 2001, Voice in Next Generation Enterprise
Supporting e-Business
IP Telephony
Traditional
2000
Voice Network Data Network
VoIPIP Data Network
IP Data Network
Lower cost ofownership
Lower WAN Cost
IP Data Network e-BusinessOptimize your business WAP
11
QUESTnet 2001, Voice in Next Generation Enterprise
Supporting e-Business
IP Telephony
Traditional
2000
Voice Network Data Network
VoIPIP Data Network
IP Data NetworkLower cost ofownership
Lower WAN Cost
IP Data Network
e-Business
From Convergence to e-Business
Optimize your business
12
QUESTnet 2001, Voice in Next Generation Enterprise
Evolution choices
IP Telephony
Traditional
VoIP
Lower cost ofownership
Lower WAN Cost
e-Business
Infrastructure Overnight Transparent
Application In parallel with
Infrastructure Separated from
infrastructure
Optimize your business
13
QUESTnet 2001, Voice in Next Generation Enterprise
Application vs. infrastructureconvergence
IP TelephonyIP Telephony
TraditionalTraditional
VoIPVoIP
Lower cost ofownership
Lower WAN Cost
e-Businesse-Business
Infrastructure Overnight Transparent
Application In parallel with
Infrastructure Separated from
infrastructure
Optimize your business
“…While the end result may be revolutionary all-IP infrastructure, the evolutionaryevolutionary solutions can provide a smoothersmoother transition between a traditional TDM architecture and converged IP network.”
14
QUESTnet 2001, Voice in Next Generation Enterprise
Mapping needs to systems
Top 3 IT Objectives• Add new e-business
applications / systems
• Build a communications system that links the environment to e-business systems
• Provide high availability and service levels for new applications
Open network
foundation
VPN Open Communications
Suite
e-Business Applications
15
QUESTnet 2001, Voice in Next Generation Enterprise
Customer e-Business Priorities
VPN
e-Business Applications
Open
Communications Suite
Open network
foundation
e-Business services
High availability open networking infrastructure
Feature rich communication software unbundled from proprietary platforms
Supported over
Enabled by
16
QUESTnet 2001, Voice in Next Generation Enterprise
e-Commerce
Knowledgemanagement
Enterpriseresource
management e-Communication
Network Infrastructure
LAN SwitchVoice (PBX) WAN Access
Availability
Performance Manageability
Evolution & Interoperability
Open
network foundation
e-BusinessApplications
Open Communications
Suite
The Open Network Foundation
17
QUESTnet 2001, Voice in Next Generation Enterprise
e-Commerce
Knowledgemanagement
Enterpriseresource
management e-Communication
Network Infrastructure
LAN SwitchVoice (PBX) WAN Access
Address Management
Policy Management & Directory Server Interaction
Quality of Service
Security Network &
Service Mgt
Advanced Network Services
Open
network foundation
e-BusinessApplications
Open Communications
Suite
The Open Network Foundation
18
QUESTnet 2001, Voice in Next Generation Enterprise
Addressing e-Business
e-Commerce
Knowledgemanagement
Network Infrastructure
Open Network Foundation
e-BusinessApplications
Open Communications
Suite
Enterpriseresource
management
e-Communication
Client Access
Address Management
Policy Mgt / Directory Interaction
Quality of Service
Security
Multicast
Network & Service Mgt
VPN
Open Communications
SuiteTelephony applications, unified communications, voice and data mobility
Communications Applications
Interaction management, contact centers portals, automated interaction
Contact Applications
19
QUESTnet 2001, Voice in Next Generation Enterprise
Alcatel OmniSolutions
Alcatel OmniSolutions
OpenNetwork Foundation
OpenCommunications Suite
e-BusinessApplications
ApplicationsApplications Integration
Integration
e-Business Applicatio
ns
VPN
Open Communicatio
ns Suite
Open
network foundation
Partnering for success
Partnering for success
e-Business model
20
QUESTnet 2001, Voice in Next Generation Enterprise
ISDNISDN Voice ServerVoice Server
WorkgroupVoice Switch
IP Reflex
Reflex
Fax
Analog
Application ServersApplication Servers
Call center
Mobility
Unified Messaging
IPGatew
ay
BackboneLAN Switch
WorkgroupIP Voice Switch
Data
WorkgroupLAN Switch
InternetInternet
@@@@PC phone
Management
Security
Directories
Network ServersNetwork Servers
Alcatel OmniSolutions
21QUESTnet 2001, Voice in Next Generation Enterprise
TheTheFoundationsFoundations
EnterpriseEnterprisevoice solutionsvoice solutions
CorporateCorporatedata solutionsdata solutions
Likely MarketplaceLikely Marketplaceadoptionadoption
Focal point of Focal point of stagestage
Combined voice & data communications19991999Adoption beganAdoption began
Stage 1
PSTN/ISDNPSTN/ISDNVoice ServerVoice Server
IP Reflex
Application ServersApplication Servers
Contact Center
Mobility
Unified Messaging
BackboneLAN Switch
IP VoiceSwitch
Data
WorkgroupLAN Switch
InternetInternet
@@@@PC phone
Management
Security
Directories
Network ServersNetwork Servers
Reflex
Fax
Analog
SMESMEMLEMLE
Alcatel evolution approach
22QUESTnet 2001, Voice in Next Generation Enterprise
User-focused performance tools20002000 Stage 2Adoption beganAdoption began
TheTheFoundationsFoundations
EnterpriseEnterprisevoice solutionsvoice solutions
CorporateCorporatedata solutionsdata solutions
Likely MarketplaceLikely Marketplaceadoptionadoption
Focal point of Focal point of stagestage
Combined voice & data communications19991999Adoption beganAdoption began
Stage 1
Feature richFeature richPC TelephonyPC Telephony
Simplified, cost effectiveSimplified, cost effectivePC TelephonyPC Telephony
SMESMEMLEMLE
Workplace& Call Centeragent
station
Alcatel evolution approach
23
QUESTnet 2001, Voice in Next Generation Enterprise
Multimedia applications accessible by all (U.C.)20012001 Stage 3Deployment
of Openness
TheTheFoundationsFoundations
EnterpriseEnterprisevoice solutionsvoice solutions
CorporateCorporatedata solutionsdata solutions
Likely MarketplaceLikely Marketplaceadoptionadoption
Focal point of Focal point of stagestage
Combined voice & data communications19991999Adoption began
Stage 1
User-focused performance tools20002000 Stage 2Adoption began
MMLLEE
SSMMEE
DECTplugware
Web surfingWeb surfing
SecuritySecurity
E-mailE-mail
IP IP telephontelephonyy
RemRemote ote workworkerer
Internet
PSTN
CTICTI
MobilitMobilityy
Mobile WorkerMobile Worker
IP telephonyIP telephony
voicevoice
Customer
datadata
Internet
Call Centeragent
OmniPCX 4400
voicevoice
datadata
Click to Click to
callcall Web ContactWeb ContactCenterCenter
Mobileworker
Remote
worker
HQ
Branch
Alcatel evolution approach
24
QUESTnet 2001, Voice in Next Generation Enterprise
Supporting best e-business applications
Open architectureOpen architecture
• Independent of network infra. & topology• Platform independent• Complete set of user terminals• Available to additional developers
To build customized solutions
A unique set of componentsA unique set of components
• Communications Operating System• Media Gateway• Applications Communications Suite• Contact Center Suite• Application Business Partners• Communications Portal
Set of e-communicationapplications & platforms
Customized
e-Communication applications
Packaged
OmniPCX industry leading initiative
25
QUESTnet 2001, Voice in Next Generation Enterprise
Joel Conover reporting on June 26, 2000
“Alcatel’s new end-to-end solutionend-to-end solution for LAN networking and IP telephony.My conclusion: AllAll IP telephony installations should work as wellshould work as well as these.”
OmniPCX 4400 has been named Product of the YearProduct of the Year.. The award-winning
OmniPCX 4400OmniPCX 4400 has been recognized in the LAN Telephony category
to be a best of breedbest of breed Communication ServerCommunication Server of tomorrow, available today
by Team TeleconnectTeleconnect Product of the YearProduct of the Year for 2000
"We were smitten withsmitten with France-based Alcatel's ... The OmniPCX 4400OmniPCX 4400 ... It transportsIP and non-IP callsIP and non-IP calls ... but what really sold us were the practical featurespractical features"
“The product networksnetworks a company’s voice and datavoice and data system, allowing the voicevoice systemsystem access to the same powerpower available to the data system”
Report on ComNet 2000Cathleen Moore - reporting on our OmniPCX
What is being said about our OmniPCX 4400
OmniPCX4400
26
QUESTnet 2001, Voice in Next Generation Enterprise
Networks voice and dataNetworks voice and dataVoiceVoice system powersystem power
End-to-end solutionEnd-to-end solution All should work as wellAll should work as well
Product of the YearProduct of the Year Best of breedBest of breed
IP and non-IP callsIP and non-IP calls Practical featuresPractical features
OmniPCX 4400 receives “NetWORKS as Advertised“ award at COMNET 2001.
Delivered 100% of PBX features for Miercom tests.
“This product is a “recommend buy” by Miercom Labs” Rob Smithers, President of
Miercom
What is being said about our OmniPCX 4400
OmniPCX4400
27
QUESTnet 2001, Voice in Next Generation Enterprise
Referred to in total and known as ourReferred to in total and known as our
Reflex
Communication Communication Portal Portal
ManagemeManagementSuite ntSuite
Application Partner Application Partner ProgramProgram
ISDNPSTN
Contact CenterContact CenterSuiteSuite
DECTMobile
DECTRBS
Communications Operating Communications Operating SystemSystem
Media GatewayMedia Gateway
Attendant AnalogFax
WAP PC PDA
Applications Applications Communications Communications
SuiteSuite
PC-Phone
Mobility
Messaging
Packaged
Packaged & powered by Genesys
Genesys ccExpresslimits
Genesys anyplatform
Open Network FoundationOpen Network Foundation
Data IP-ReflexIP IP
devicesdevices
InternetAccess
@@
Call Servers focussed on addressingCall Servers focussed on addressing
Office Office EnterpriseEnterprise
OmniPCX component set
28
QUESTnet 2001, Voice in Next Generation Enterprise
OmniSolutions The Next Generation EntrepriseNetwork
Open Network Foundation
Elements of e-
Businesse Commerce
EnterpriseResource
Management e-Communication Knowledge
sharinge-Business
Applications
Client access
Open CommunicationSuite Mobilit
yDBMS
Unified Messagi
ng
Web Call
Center
fax
fax
29
QUESTnet 2001, Voice in Next Generation Enterprise
Next Generation Enterprise Summary
e-Businesse-Business driving next generation enterprise networks
Application and infrastructure convergence
Customers demand and expect open solutions open solutions
Alcatel has become industry recognized industry recognized as a leader in its
category
For you to be successful!
Questions?Questions?
ARCHITECTS OF AN INTERNET WORLD