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    Research NewsletterJuly 2006

    Chairperson(FPM & Research)E S Srinivas

    [email protected]

    FPM OfficerB Jagan Rao

    [email protected]

    EditorNiharika Rai

    [email protected]

    Dear Reader,

    We bring you the third issue of XLRI Research Newsletter, a quarterly brief on

    the research output of faculty and doctoral students at XLRI, Jamshedpur.

    The present issue has abstracts from 3 books, 14 papers/articles and 1 poster

    presentation from 10 faculty members and 3 doctoral students. Hope this effort

    helps the members of the research community to interact with each other in

    their interest areas and share and further develop the existing knowledge base.

    We will appreciate the suggestions from the readers so that we can enhance the

    quality of the news letter to serve its purpose.

    Niharika Rai

    Editor

    XLRI Research Newsletter

    http://www.xlri.ac.in/research/

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    Vol.2 No.2-3 Page 1 July 2006Investments

    Zvi [email protected] Alex [email protected] Alan J [email protected] Pitabas [email protected]

    This Special Indian Edition (SIE) of Investments is intended primarily as a textbook forcourses in investment analysis and is written with students and practitioners in India in

    mind. Our guiding principle has been to present the material in a framework that isorganized by a central core of consistent fundamental principles. We have made everyattempt to strip away unnecessary mathematical and technical detail, and we haveconcentrated on providing the intuition that may guide students and practitioners as theyconfront new ideas and challenges in their professional lives.

    This text will introduce you to major issues currently of concern to all investors. It can giveyou the skills to conduct a sophisticated assessment of current issues and debatescovered by both the popular media as well as more-specialized finance journals. Whetheryou plan to become an investment professional, or simply a sophisticated individualinvestor, you will find these skills essential.

    Our primary goal is to present material of practical value, but all of us are activeresearchers in the science of financial economics and find virtually all of the material in thisbook to be of great intellectual interest. Fortunately, we think, there is no contradiction in

    the field of investments between the pursuit of truth and the pursuit of money. Quite theopposite. The capital asset pricing model, the arbitrage pricing model, the efficient marketshypothesis, the option-pricing model, and the other centerpieces of modern financialresearch are as much intellectually satisfying subjects of scientific inquiry as they are ofimmense practical importance for the sophisticated investor.

    In this SIB, we have further extended our systematic collection of Excel spreadsheets thatgive tools to explore concepts more deeply than was previously possible. Thesespreadsheets are available on the website for this text (http://highered.mcgraw-hill.com/sites/OO70600872), and provide a taste of the sophisticated analytic toolsavailable to professional investors.

    Bodie, Z*.; Kane, A*.; Marcus, A. J*. & Mohanty, P*. 2006. Investments (Sixth Edition), Tata McGrawHill, New Delhi.

    -------------------------------------------

    *Prof. Zvi Bodie is from Boston University, Prof. Alex Kane is from University of California, Prof. Alan J Marcusis from Boston College and Prof. Pitabas Mohanty is from XLRI, India. This book has been specially designedfor the Indian audience.

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    Vol.2 No.2-3 Page 2 July 2006Emotion Regulation and the Adjustment of Expatriates

    S CtE S Srinivas

    [email protected] M Toh

    This paper broadens the horizons of the emotional labor literature by examining the use ofdeep acting as a strategy for expatriate adjustment. In addition to examining emotionallabor in a new context (U.A.E.), this paper demonstrates that perceived social support of

    host country nationals is a key moderator of the effects of deep acting on expatriateadjustment. This result highlights the complexity of emotional labor by demonstratingconditions under which a key emotion regulation strategy will have beneficial effects. Thisstudy represents an example of the importance of context in examining emotional labor.This paper examines how expatriates emotion regulation interacts with host countrynationals (HCNs) social support to predict expatriates adjustment. We integrate researchon emotion regulation and expatriate adjustment to: (1) establish a positive relationshipbetween expatriate emotion regulation and adjustment, (2) elucidate how HCN socialsupport moderates the association between emotion regulation and adjustment, and (3)highlight the importance of a proactive role for expatriates and the behavior of HCNs in theexpatriate adjustment process. Using a sample of three-hundred and fifty-four expatriateemployees, we found a positive association between the emotion regulation and theadjustment of expatriates. We also found that this association decreases as the socialsupport provided by a HCN co-worker increases.

    Ct, S., Srinivas, E. S., & Toh, S. M., 2006. Emotion Regulation and the Adjustment of Expatriates inE. Richard & J. C. Wallace (Chairs), New Directions in Emotional Labor Research, presented at themeeting of the Society for Industrial and Organizational Psychology (SIOP), Dallas, TX (2006 May).

    Managerial EconomicsSuma [email protected]

    Managerial Economics is a comprehensive textbook specially designed to meet the needsof management students. It explores the core concepts of managerial economics andsupplements them with relevant managerial examples, caselets, and detailed case studies.

    It provides in-depth coverage of the four key components of managerial economics: thehousehold and the firm, price and output decisions in product markets, market failures, andthe macroeconomic environment. Beginning with an overview of managerial economics, thebook discusses in detail the household and the consumer, demand analysis, demandestimation and forecasting techniques, the firm as a producer, the production function, andcosts. It goes on to discuss the competitive and monopoly model monopolistic competition

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    Vol.2 No.2-3 Page 3 July 2006

    and oligopoly, special pricing practices, markets for factor inputs, externalities and public

    goods, and long-term investment and risk analysis. Finally, it discusses macroeconomicaggregates and provides insights into fiscal and monetary policies.

    Users would find this book highly useful for its coverage of the key concepts of managerialeconomics explained through caselets, numerical examples, illustrations, and tables.

    Key Features

    examines the challenges faced by business organizations in economic decision-making

    explores emerging issues in managerial economics such as the economics ofinformation and the new economy

    contains cases and examples from key areas of managerial economics

    provides chapter-end concept review questions, numerical problems, critical thinkingexercises, and interesting classroom and field projects

    Damodaran, S. 2006. Managerial Economics, Oxford University Press.

    Does Management Education Make Students Better Actors? ALongitudinal Study of Change in Values and Self-Monitoring

    Venkat R [email protected]

    The study used a sample of 138 fulltime MBA students over 3 years to show thatmanagement education enhances self-monitoring and importance of self-oriented valuesand reduces the importance of other-oriented values. The effect on both sets of valuesremains significant even after controlling for self-monitoring.

    Krishnan, V. R., 2006. "Does management education make students better actors? A longitudinalstudy of change in values and self-monitoring." Proceedings of the Annual conference of theAdministrative Sciences Association of Canada, Banff (Alberta).

    Change in Information Quality in the Context of ERP Implementation

    P V S N [email protected]

    Sanjay [email protected]

    This paper reports the results of a study undertaken to estimate the change in informationquality in the context of ERP implementation. Information quality has been defined in termsof the characteristics of information like relevance, accuracy, timeliness, completeness,coherence, format, accessibility, compatibility, security and validity. The relative utility of

    the different characteristics of information quality was estimated using pair wisecomparisons by user managers, as per the perceived utility of the characteristic fordecision making, and the Analytic Hierarchy Process was used to convert this relative, pairwise utility to a priority matrix. This priority matrix was used to integrate the differentdimensions of information quality into an integrative, normalized information qualitymeasure. The effects of change due to ERP implementation in information quality were

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    studied for groups of managers with and without prior IT experience (defined as

    experience with an integrative online information system or with a batch processing typeMRP II system). The concept of absorptive capacity was used to explain the observedresults.

    Kumar, S., & Murthy, P.V.S.N., 2006. Change In Information Quality In The Context Of ERPImplementation, Decision Science Institutes Annual Conference, San Francisco.

    Practices for Competitiveness of Indian Firms

    P BasuSmitu Malholta

    [email protected]

    Liberalization in the Indian Economy had its early beginning in the middle of the 1980s, butgathered momentum since 1991. It had a varying impact on the functioning, performance

    and adaptability of Indian firms, particularly in coping up with stiff competition frominternational players. In this study, an attempt has been made to highlight the relativechange in firms emphasis on practices for competitiveness in trying to adapt to thepressures of globalization. Each variable, identified as important for competitiveness, wasmeasured by multi- item scales, of the five point Likert type. This study was carried outwith reference to two time periods - the period immediately preceding liberalization whichwe call the transition period (that is from 1985-86 to 1990-91) and post liberalization period(1998-99).

    Data was collected for 33 firms belonging to different industries (scattered over steel,manufacturing, engineering, chemicals etc.). However, overall these variables have notreceived adequate attention of the firms in general. Analysis of data revealed thatpractices for competitiveness, specially the proactive factor or future oriented variables, dohave a positive and significant impact on profitability. The executive level analyses revealthat there has been an increase in emphasis on all the variables of competitiveness in

    general, however it is the variable of global orientation (marketing) that has receivedutmost emphasis followed by the variables of marketing intelligence, customer service andproduct mix etc.

    Malhotra, S. &Basu, P., 2006. Practices for Competitiveness of Indian Firms: with special referenceto Globalization, presented at National Seminar on Corporate Reincarnations: Reaching NewHorizons (Feb 24- 25), organized by School of Management & Information Science, Rourkela, Orissa.

    Emotional Intelligence and Helping Behaviors :The Role of Self-Other Agreement (Empirical Study)

    Zubin [email protected]

    The relationship between emotional intelligence and helping behaviors was investigatedthrough two studies. The first study on 72 executives found that emotional intelligence wasrelated to self-report helping behaviors.

    The second study on 56 students introduced self-other agreement on emotionalintelligence as a variable to predict helping behaviors. Based on whether the self-rating onemotional intelligence was more than, same as, or less than peer's rating of emotionalintelligence, dyads were classified into three categoriesoverestimation, agreement, and

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    Vol.2 No.2-3 Page 5 July 2006

    underestimation. Findings show that helping behaviors are least for overestimation.

    Implications for measurement of emotional intelligence are discussed.

    Mulla, Z., 2006. Emotional Intelligence and Helping Behaviors: The Role of Self-Other Agreement(Empirical Study), presented at the Eastern Academy of Management Conference Saratoga Springs,New York.

    Understanding Cultures: Analysis of Scriptures Using theUniversal Values Framework (Qualitative Study)

    Zubin [email protected]

    This study proposes a novel methodology to objectively identify the core values prescribedby a sacred text. Using a set of 58 universal values, the study validates a process ofdefining and comparing religious scriptures depending on the relative importance given tothe different values. A group of three students analyzed the content of each of the 423stanzas of the Dhammapada. Each stanza was coded on the basis of the values proposedor condemned by the text. Summation of the value codes for each stanza gave the valuecode for the entire scripture. The findings of the students analysis was then compared toexperts' understanding of the Dhammapada. Our study showed that the process of contentanalysis was internally and externally valid. Three independent coders who performed thecontent analysis identified similar sets of values. Results of the content analysis were alsofound to be congruent with experts' views of the message of the Dhammapada. Thecentral values of the Dhammapada as revealed by our study are wisdom, inner harmony,and self-discipline.

    Mulla, Z. 2006. Understanding Cultures: Analysis of Scriptures Using the Universal ValuesFramework (Qualitative Study), Poster presentation at The Society for the Psychological Study ofSocial Issues Convention, Long Beach, California.

    A Teaching Case - GURGAON BRANCH

    Abinash [email protected]

    Satish K [email protected]

    Rajen K [email protected]

    Synopsis: Gurgaon Branch was a branch of a leading public sector bank in India. Thoughthe bank was financially sound, there seemed to be a leadership crisis in this branch. Theaggregate deposit had been consistently falling over the past three years. The branch hadnot been able to disburse fresh advances or recover outstanding advances. Moreover, theemployees were unhappy with both the branch head and the accountant.

    This case is concerned with transforming the culture of a public sector bank's branch that

    has been plagued with officers-staff conflict, inter-union rivalry and bureaucratic cultureand consequently, poor financial performance, weak customer orientation and poorcustomers' satisfaction. This case provides a useful basis for discussing the issues andissues and challenges involved in the process of transforming highly politicized culture to adesirable team-oriented customer-centric performing culture.

    Panda, A.; Gupta, R. K. & Kalra, S. K. A Teaching Case Gurgaon Branch, Asian Case ResearchJournal, Vol. 10, No. 1, pp.103-142.

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    Vol.2 No.2-3 Page 6 July 2006

    Staying Competitive in the Globalized Environment: Issues for IndianManagement Institutions

    Ashis K [email protected]

    B Bandyopadhyaya

    The inclusion of education on the General Agreement on Trade in Services (GATS) hasevoked mixed responses on the global level. This paper delineates the issues, risks andopportunities for Indian Management Institutes subsequent to GATS. It emphasizes theimportance of ensuring uniform world class quality standards for management graduatesto ensure their acceptability in the global marketplace; and suggests the development of arobust quality assurance mechanism for institutions to ensure their sustainedcompetitiveness.

    Pani, A. K. & Bandyopadhyaya, B., 2006. Staying Competitive in the Globalized Environment: Issuesfor Indian Management Institutions, Productivity, vol.46.

    Understanding the Conundrum ofAssessment Centre Construct Validity Using Social Cognition Models

    Manavi [email protected]

    The paper presents a description of a typical Assessment Center procedure that has beenused for selection and development purposes. Most of the research on Assessment centerhas focused on the validity issues. The Content and the Criterion-related validity havebeen well established. The research evidence for Construct Validity has not been verypromising. The general conclusion is that within exercises the distinction betweendimensions is blurred. Researchers have attributed this to the procedural and design

    related factors. More explanation has come from way Assessors evaluate a candidate inan Assessment Center. Using models of social Cognition this paper critically examines thedynamics that operate when observing and evaluating behavior of the assessee insimulated exercises. The influence of schema in different phases of Assessment Centerhas been examined. Positive and negative influence of schema-driven approach has beendiscussed. Finally, there are suggestions of how to leverage on the schema drivenapproach.

    Pathak, M., 2006. Understanding the Conundrum of Assessment Centre Construct Validity Using SocialCognition Models,Annual Conference of Hong KongPsychological Society (June).

    Occupational Stress and Gender:Implications for Womens Occupational Well-Being

    Manavi Pathak

    [email protected]

    Chandraprabha Pathak

    [email protected]

    The purpose of this paper is to examine the implications of work for womenspsychological well-being, and particularly their occupational well-being. With increasingnumbers of women holding multiple roles, including employee, wife, mother and daughter,it is important to examine the impact of those roles on womens health. Considerableresearch indicates that multiple roles have positive effects on womens well-being. At the

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    same time, research indicates that role conflict is more likely to occur when women hold

    multiple roles. The conflict between work and family roles has received considerableresearch attention. Data indicates psychological consequences of role conflict for bothmen and women. As women and men increasingly share employment responsibilities, theymay also begin to share more family related stress. Research findings compare roleconflict in women and men, the stress it engenders and the way in which men and womendeal with it. The implications of research findings for occupational well-being and theirhealth in general are examined in this paper.

    Pathak, M. & Pathak, C., 2006. Occupational Stress and Mental Health: Implications for WomensOccupational Well-Being, National Seminar on Stress and Gender, organized by Dept of Psychology,Jamshedpur Women's College, sponsored by UGC, held at SNTI, Jamshedpur (July).

    Transformational Leadership and Altruism:Role of Power Distance in a High Power Distance Culture

    A [email protected]

    Venkat R [email protected]

    Using a sample of 105 manager-subordinate dyads from a high power distance culture,the effects of power distance and transformational leadership on follower altruism werestudied. Findings show a significant positive relationship between power distance andtransformational leadership and between transformational leadership and follower altruism.

    Punj, A., & Krishnan, V. R., 2006. "Transformational Leadership and Altruism: Role of Power Distancein a High Power Distance Culture", proceedings of the Annual Conference of the AdministrativeSciences Association of Canada, Banff (Alberta).

    Tacit Knowledge & Innovation: Setting the Link in Practice

    Niharika [email protected] Avijit [email protected]

    The paper is divided in two parts. The first part involves a literature review on TacitKnowledge to define and characterize Tacit Knowledge in order to explore the crucial roleit plays in the present organizations Knowledge Management systems and identify theshortcomings of todays knowledge management systems in this context. The second halfof this part attempts to emphasize the importance of Innovation as prime contributor togrowth in todays organizations. Subsequently, a conceptual link Innovation and TacitKnowledge has been established. It has been proved that Tacit Knowledge is aprerequisite not just to conceive innovative ideas but also to get them implemented in theorganization. The paper attempts to set the above mentioned link between Innovation andTacit Knowledge in practice. Performance appraisal has been identified the tool to set thislink in practice. Described subsequently are the prerequisites for establishing the

    Performance Appraisal system, the basic structure of this system, the special roles andprocesses that need to be put in place for the system to function smoothly and thetechnologies required. Furthermore, Application of this system in Training has beendescribed. Finally, the challenges before implementing this system have been enlisted.

    Rai, N. & Shastri, A., 2006. Tacit Knowledge & Innovation: Setting the Link in Practice, presented at 9Annual Convention of Strategic Management Forum , IIM, Kozhikhode.

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    The Rise and Decline of Organizations:Can 'Intrapreneurs' Play a Saviour's Role?

    J [email protected]

    This paper deals with an intriguing phenomenon. Companies that once displayedremarkable enterprise, energy, and ingenuity in their attempt to gain industry leadershipsuddenly appear to lose their magic touch and fall in a 'tail-spin.' There is compellingevidence that these are not isolated cases but part of a universal trend. The life-span ofcompanies has been shrinking inexorably all over the world. However, it is possible toescape this trend through timely interventions. Most important among them is unleashingthe natural, innate creative abilities of 'intrapreneurial' employees. Given the opportunityand support, they would be capable of meeting and overcoming all the threatening

    challenges that emerge and often account for corporate downfall. An army of intrapreneurscan be quite invincible. This paper describes the essential conditions that must be createdto encourage intrapreneurs to take up the challenge of continuous change and innovation.

    Singh, J. 2006 The Rise and Decline of Organizations: Can 'Intrapreneurs' Play a Saviour's Role?,Vilkalpa, Vol.31, No.1 (Jan-Mar).

    Transformational Leadership in India: Developing and ValidatingA New Scale Using Grounded Theory Approach

    Niti [email protected] Venkat R [email protected]

    This research developed and validated a measure of transformational leadership in Indiausing three studies. We followed grounded theory approach for generating the initial item-

    pool (n=250). In the second study (n=379) a six-factor model emerged after an exploratoryas well as confirmatory factor analysis was done. The factors show support for bothuniversal and unique cultural dimensions. In the third study (n=202; 101 dyads) we foundsupport for sound psychometric properties for the new scale, including incremental validity.

    Singh, N., & Krishnan, V. R., 2006, "Transformational Leadership in India: Developing and Validating ANew Scale Using Grounded Theory Approach", presented at the Annual Conference of theAdministrative Sciences Association of Canada, Banff, Alberta (June).

    The Role of Positive Psychology in Resistance to Change:An Examination of Outcomes and Correlates in The Indian Context

    E S [email protected]

    S Tyagi

    Research on positive psychology demonstrates that specific individual dispositions areassociated with more desirable outcomes. In this paper, we explored the role of resistanceto change and its relationship with employee attitudes and performance. The studyexamined the relationship of resistance to change with variables like hope, optimism,perceived organizational support (POS), and task performance.

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    The role of resistance to change in explaining variance in performance and other outcome

    variables is examined in comparison with organizational antecedents like POS. The role ofpositive psychology constructs (hope and optimism) in predicting resistance to change isexplored. Data was collected from 94 executives and ratingsfrom their boss from differentorganizations in India using survey questionnaires. Most of the results were in theexpected direction. Resistance to change was negatively correlated, with commitment,optimism, hope, perceived organizational support, and task performance, and positivelycorrelated with turnover intentions and organizational cynicism. Regression analysis ofresistance to change with POS yielded support for the contribution of resistance to changein explaining select outcome variables. We discuss the implications of these findings andhighlight areas for future research involving resistance to change and positive psychologyconstructs.

    Srinivas, E. S., & Tyagi, S., 2006, The Role of Positive Psychology in Resistance to Change: AnExamination of Outcomes and Correlates in the Indian Context. In S. Oreg (Chair), Resistance to

    Change: Definitions, Antecedents and Outcomes. Paper presented at the meeting of the Society forIndustrial and Organizational Psychology (SIOP), Dallas, TX.

    Managing Your Sales Force: A Motivational Approach

    Pingali [email protected]

    Salespersons occupy a vital position in most organizations, yet they tend not to hold theirprofession in high esteem. According to the author of this book, unless salespersons takepride in their work, they are unlikely to perform to the best of their abilities. This, in turn, isbound to affect the organization in terms of both its growth and its profit. Pingali Venugopalapproaches the sales management function from the motivational dimension in order torevive the lost vocational esteem in the sales profession.

    Divided into two sections, this book

    takes an integrated view of management decisions, both strategic and operational,and works out each as a motivator for the salespersons;

    emphasizes the need for managers to motivate salespersons, beyond thecommonly used monetary incentives;

    highlights the importance of behavioural transactions that have to take place for asale to be successful;

    develops a framework to integrate the sales management function with themarketing mix so that there are no overlaps; and

    stresses the need to devise appropriate training programmes for salespersons.

    Containing several real-life examples, easy-to-apply frameworks and planning exercises,this book will be indispensable for all sales managers. It will also be extremely useful forprofessionals in the areas of marketing and sales and will serve as a supplementaryreference for business school students.

    Venugopal, P., 2006. Managing Your Sales Force: A Motivational Approach, Sage Publications, NewDelhi.

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