“To Enrich Lives Through Effective and Caring Service”1

DPSS EXECUTIVE TEAM

Philip L. BrowningDirector

Sheryl L. SpillerChief Deputy Director

Jacob AguilarDirector, Bureau of Workforce Services

Phil AnsellDirector, Bureau of Program and Policy

Michelle CallahanDirector, Bureau of Special Operations

Norma Doctor SparksDirector, Bureau of

Administrative Services

Michael J. SylvesterDirector, Bureau of

Contract and Technical Services

Shirley ChristensenSpecial Assistant

HIGHLIGHTS

Message From The Director................................2

Data Mining Solution for Child Care Fraud Investigators....3

PSS Commission Observes 70 Years..............................4

Volunteer Mentoring a Foster Child....................................5

Biggest Loser Spring 2011 Campaign...........................6

Career Resource Coordinator Program.............................7

JULY 2011

NEWSLETTER

COLLABORATIVE DPSS EFFORTS HELP DRIVE UNPRECEDENTED CAMPAIGN TO ASSIST FAMILIES VULNERABLE TO HUNGERBY JAMES BOLDEN, HSA IDPSS HEADQUARTERS

Enlisting the help of a number of DPSS sections and over 25 community partners, the depart-ment recently implemented a comprehensive and coordinated effort to increase public access and participation in food assistance and reduce food insecurity. In support of this effort, the Board of Supervisors declared May 2011 as CalFresh Awareness Month.Brainstorming for several months leading up to the launch, the “CalFresh Awareness Month” partners devised a number of innovative strate-gies to heighten public awareness in May about the availability of food assistance to eligible resi-dents most vulnerable to hunger. The effort was also aimed at promoting CalFresh, the new name of the federally-funded supplemental nutrition food benefit formerly known as Food Stamps. CalFresh reached a milestone in May with partici-pation increasing to more than 1,000,000 receiv-ing the benefits in Los Angeles County. The federal Food Stamps program turned 50

years old in May this year. In 1961, Alderson Muncy, an out-of-work coal miner from McDowell County in West Virginia, became the first Ameri-can to receive Food Stamps, only $95 a month for his family of 15! By 2010, the program had grown to serve over 40 million individuals each year. The City of L.A. passed its own motion in sup-port of the County’s Awareness month events in response to a joint presentation to the L.A. City Council by DPSS Director Philip Browning, L.A. Regional Food Bank Director Michael Flood, and Food Policy Advocate Matt Sharp. DPSS secured

the participation of the U.S. De-partment of Ag-riculture (USDA) and California Department of Social Services. According to the USDA, the num-

CalFresh Awareness kick-off at Maywood Elementary School, Dr. Jonathan Fielding and Philip L. Browning with Chivas mascot.

CAMPAIGN continued on page 2

JULY 20112

DIRECTOR’S MESSAGE – PHILIP L. BROWNINGYou may have heard, the Governor signed the FY 2011-12 State Budget on June 30th. As I described in more detail in Budget Update #3 which I emailed to all of you, there was good news and not so good news. The Legislature and Governor did reverse a couple of the Cal-WORKs cuts passed back in March, but also put in place some

new “trigger” cuts that would occur in January in IHSS if the State’s revenue projections don’t materialize. Nonetheless, our 180,000 CalWORKs families still experienced an 8% re-duction in their monthly benefits beginning July 1 which could have a dramatic impact on their families. In August, an addi-tional cut will take effect which reduces the maximum amount of time for aided adults from 60 months to 48 months. Many of these individuals will be expressing their concerns to DPSS staff. Even though we don’t have as many resources to offer them as we once did, I am sure that your patience along with a kind word and expression of your concern will be much ap-preciated.

Even though the recession has officially ended our caseloads have continued to rise and our ability to hire more staff has been restricted by budget constraints. As I visit offices week-ly, I continue to be impressed with the high morale of our DPSS staff and their enthusiasm for their jobs. A few weeks ago, one staff member told me he was “just glad to have a job in this tight economy.” Also, our Strategic Plan update is being prepared which will show the progress that has been made, with your help, on the many goals and objectives that we set for ourselves. We will soon be releasing the results of our “Walk the Talk Survey.” My thanks to those of you who completed the survey, your responses will help us to identify training needs. I just finished an interview with Sergio, one of our employees in the MPA program, who asked me about my management style. I told Sergio that I surround myself with people smarter than me and that I was always trying to improve my perfor-mance by continually setting new goals for myself. I also told him that we need to put our work and personal lives in proper perspective and that a healthy life-style is critical for success.DPSS has had many successes this year - opening a new Call Center, enhancing our high CalWORKs Work Participa-tion Rate, maintaining a low CalFresh error rate and initiating a new On-Line Application process for customers. However, there is still more to come on our DPSS accomplishments.I hope all of you take pride in what YOU have personally ac-complished and that you share with your family what a great contribution you are making to the residents of Los Angeles County.

CAMPAIGN FROM PG. 1ber of homes lacking adequate food has more than tripled in the last four years and only half of those eligible in L.A. County reportedly receive the benefits. The campaign included a public forum to address mispercep-tions about “Public Charge” – notifying the public that receipt of CalFresh benefits has no impact on immigration status or citizenship eligibility. The campaign also included an aggres-sive deployment of the popular DPSS Health and Nutrition Mobile Office to farmers markets and non-traditional locations throughout the County. The month-long strategies also coin-cided with the activation of the Department’s “Your Benefits Now” Online Application feature. Philip Browning acknowledged the various DPSS Sections and Divisions, including CalFresh Program, BWS line, Inter-governmental Relations and Multimedia Services, ISOS Mo-bile Unit, Customer Service Center, and Informational Tech-nology staff for their roles in making CalFresh Awareness Month a success.

EMPLOYEE FEEDBACK SURVEYBY MICHAEL A. BONO, HSA IIMANAGEMENT AND RESEARCH SERVICESScheduled for release on September 15, 2011, the Employ-ee Feedback Survey allows DPSS staff new opportunities to provide feedback and rate their internal customer satisfaction based on interactions with employees at District Offices or sections. The survey will also provide staff with a forum to voice general comments, make recommendations, and rec-ognize a peer with a Special Recognition Certificate. This important ongoing effort to collect employee feedback, recommendations and comments is in response to staff’s desire, as expressed to their managers, to institutionalize an annual assessment of employees’ internal customer satisfac-tion. As a result, this effort has been formally included in the Department’s strategic plan as Objective I.2.1, known as The Customer Service Survey. The survey will be administered online and staff participation is voluntary. The anticipated out-come of the Objective is to improve service delivery to DPSS internal customers, demonstrate management commitment, acknowledge department strengths and weaknesses, and strive for self-improvement. Your voice counts!

“To Enrich Lives Through Effective and Caring Service”3

SUMMER VOLUNTEER OPPORTUNITIES AVAILABLE FOR HIGH SCHOOL GRADS!DPSS Volunteer Services has many opportunities available for those high school graduates who are looking to build their resumè and gain valuable work experience in today’s tough job market. Volunteers provide DPSS staff with additional support to help manage ever increasing workloads and are part of the DPSS team! For additional information and a vol-unteer application, please visit the Volunteer Services web-page at http://dpss.lacounty.gov/dpss/vs_programs/default.cfm

CUSTOMER SERVICE CENTER INTERACTIVE VOICE RESPONSE (IVR)On June 13, 2011 the Compton office went “live” as part of the Customer Service Center (CSC) bringing the total Call Center service population to 400,000 cases. As part of CSC, partici-pants will now be able to access CSC workers all day and not be limited to the two-hour Eligibility Worker telephone hours, thereby improving timeliness of case actions and service de-livery. On June 27, 2011 the IVR menu was expanded with additional questions. Participants can now obtain additional case information from their home or cell phone without the need to come into the district office. Some of the new infor-mation now available in IVR is: case status, benefit amount, MSR, appeals, Health Care Providers and Share of Cost.

DATA MINING PROVIDING SOLUTIONS FOR DPSS CHILD CARE FRAUD INVESTIGATORSBY NOREEN WARD, HSA IWELFARE FRAUD PREVENTION & INVES-TIGATIONS SECTIONImplemented in May as part of the Stage

I Child Care Program, the new Data Min-

ing sys-tem is helping

D P S S ’ W e l f a r e F r a u d Preven-

tion & Investigation (WFP&I) Section improve the Department’s fiscal ac-countability and program integrity.The Department incorporated Data Mining technology into the Child Care investigative process to assist Welfare Fraud Investigators in their active in-vestigations of Child Care fraud cases. The new system is helping to ensure the integrity of the Child Care Stage 1 Program administered by DPSS. This process is expected to provide the fol-lowing:• Dramatically assist investigative

staff in identifying and providing additional Child Care fraud refer-

rals which have previously gone undetected;

• Assist in evaluating fraud patterns and trends;

• Assist in the prevention of the is-suance of fraudulent Child Care payments;

• Identify the most effective investi-gative techniques;

• Detect organized rings of provider/recipient fraud;

• Early detection of Child Care fraud.The Department is also actively en-gaged in pilot activities to incorporate exploratory Data Mining technology in the IHSS investigative process.

DPSS’ GOT TALENTBY PAMELA FONTENOT, M.P.A. DEPUTY REGIONAL DIRECTORWEST COUNTY GAIN REGION IBy now we have all heard of and perhaps have watched all of the talent competition shows like “Dancing With the stars”, “America’s Got Talent,” and “American Idol.” Well, who needs “American Idol” when “DPSS’ Got Talent”? We are proud to report that DPSS employees from all parts of the County have sent us DVDs thus far and they are still sending them. Moreover, we are very thankful to the Metro Family District for hosting our very first Live Audition on June 13th. We are plan-ning to hold more auditions, so stay tuned. Currently we are preparing for our first show which will take place in July. Ticket sales will be made available via each Charitable Giving Coor-dinator. Finally, not only can we say we’ve got talent, but we can show it by buying and sporting one of our jazzy “DPSS’ Got Talent” tee shirts on sale now for $10. You can find more details by viewing our Promotional DVD or contacting your local Charitable Giving Coordinator. So, whether you enjoy singing, dancing, or any live performance art, we’ve got it all because “DPSS’ Got Talent!”

Left to Right: Sheryl L. Spiller, Philip L. Browning

JULY 20114

PUBLIC SOCIAL SERVICES COMMISSION OBSERVES 70 YEARSBY JUDY MARTELL, EXECUTIVE DIRECTOR, PUBLIC SOCIAL SERVICES COMMISSIONImplemented in1941as the Citizen’s Ad-visory Committee on Public Assistance, the Public Social Services (PSS) Com-mission recently celebrated 70 years of examining and evaluating public social services issues in Los Angeles County.The PSS Commission is a 15-member body of public-spirited, private citizens who are knowledgeable and interested in the area of public welfare. According to outgoing PSS Commission Chair-person, Frank G. de Balogh, Ph.D. “...the Commission’s fundamental mission has been unchanged to keep a discern-ing ‘eye of the community’ on the effec-tiveness of the County’s ‘safety net’ of public aid programs for its neediest citi-zens, mostly children and the indigent

including veterans.” Each member rep-resents one of three citizens appointed by the five Board of Supervisors and serves a two-year term. The Commission meets monthly to discuss DPSS operations and make recommendations on matters of broad public interest related to public welfare. The Commission recently made several recommendations for restructuring of the General Relief Program. The Com-mission also hosts an annual awards ceremony to recognize employees for outstanding customer service to the community and outstanding job perfor-mance.

NOTE: Judy Martell will be retiring ef-fective July 28, 2011, with 36 years of County service and 5 1/2 years as Executive Director of the PSS Com-mission. Judy, Congratulations on your retirement.

Following is a list of Commissioners by Supervisorial District:

Gloria Molina - First DistrictCarol Ojeda-Kimbrough(Two vacancies)Mark Ridley-Thomas - Second Dis-trictEgerton ForsterUlis WilliamsRickey Ivie, Esq.

Zev Yaroslavsky - Third DistrictJames N. Adler, Esq.Corinne J. Sánchez, Esq., Incoming ChairLeonard Schneiderman, Ph.D.

Don Knabe - Fourth DistrictJohn J. ParsonsHelen C. Najar(One vacancy)

Michael D. Antonovich - Fifth DistrictJoe BrownFrank G. De Balogh, Ph.D., Outgoing ChairMichael Bloom

TOY LOAN PROGRAM ANNOUNCES EMPLOYEE SUMMER FUNDRAISING CAMPAIGNBY MARCIA BLACHMAN-BENITEZ, HSA IITOY LOAN AND VOLUNTEER SERVICESThe Toy Loan Program has kicked off its summer fundrais-ing campaign and is seeking donations from L.A. County em-ployees to continue serving deserving children in the County through its 76-year-old free toy-lending service. In addition to bringing smiles to children’s faces year round, the DPSS Toy Loan Program promotes honesty and respon-sibility in participants, while teaching them valuable lessons in character and good citizenship. With support from the Board of Supervisors, the program op-erates 58 Toy Loan Centers throughout the County, provid-ing a safe place for children to play and develop a sense of self-worth. The program fulfills a great need in low-income communities, where children often lack access to basic skill-building toys, which are an essential part of a child’s develop-ment. At any given time, there are approximately 45,000 toys in circulation and at the Toy Loan headquarters facility.Employees can help by donating a new toy and depositing it in the Toy Loan collection barrels that will be delivered to all of-fices. Tax-deductible monetary contributions can be made by completing a donation form that can be accessed by clicking on the following link: http://dpss.lacounty.gov/dpss/toyloan/donations.cfm.

Donations are used to purchase much-needed new toys, books, board games, and sports equipment. Many of the toys serve as adaptive learning tools, including toys for children with learning/developmental disabilities. You can learn more about how the Toy Loan Program helps children throughout Los Angeles County by clicking on the fol-lowing link to view our Public Service Announcement: http://dpss.lacounty.gov/dpss/toyloan/in_the_news.cfm. For more information, please call the Toy Loan Center head-quarters at (213) 744-4344 or visit: http://dpss.lacounty.gov/dpss/toyloan.

The Women In Film Toy Loan PSA Project - Directed by Deborah Read

“To Enrich Lives Through Effective and Caring Service”5

MY REWARDING EXPERIENCE AS A VOLUNTEER MENTORING A FOSTER CHILDBY ROCHELLE L. CLOYD, SENIOR CLERKEXPOSITON PARKIn April 2010, the Department of Children and Family Services began recruiting DPSS employees interested in mentoring children placed in foster care. The goals of the Community- Based Mentoring Program are to improve the growth and de-velopment of youth in foster care by partnering them with a responsible adult mentor. I am one of 14 DPSS employees who applied, completed the screening process, and was matched with a child. About a year ago, I began mentoring a young lady, age 14. Through an unexpected turn of events, I began mentoring her younger sister, age 8, as well. This program allows the mentor and mentee to build and develop a relationship, based on mutual trust and respect.

After being matched with a child and completing the super-vised hours, my mentees and I were able to have lots of fun together. We have gone to movies, dinners and walks where we could talk about issues and/or problems they may be hav-ing. The program provides an array of free activities as well, including “The Day of the Child,” where prospec-tive mentors were allowed to meet and spend valuable time with children in hopes that they can be matched with a mentor in a safe and supervised environment.

IHSS DOCUMENTATION QUICK REFERENCE GUIDE MAKES LIFE EASIER FOR SOCIAL WORK-ERS BY CYNTHIA SCHMIDT, DIVISION CHIEFMEDI-CAL/IHSS DIVISIONThe IHSS Program Section developed the In-Home Support-ive Services Documentation Quick Reference Guide to assist IHSS Social Workers to document exceptions to the State’s guidelines for services. By using “trigger” words/questions, the guide helps SW’s to consider various factors they may not have thought of before when authorizing service hours that are outside of the State’s recommended range. Some

of these factors include a recipient’s ability to perform certain tasks, physical limitations, and living arrangements, among other factors.As IHSS SWs continue to cope with a myriad of new, complex regulations, the In-Home Supportive Services Documenta-tion Quick Reference Guide is a tool that is effective in main-taining IHSS SWs’ knowledge of the program assessment and authorization of service hours regulations, while helping to develop/improve his/her documentation skills. Also, use of the In-Home Supportive Services Documentation Quick Ref-erence Guide by IHSS SWs will assist the Department in at-taining greater consistency and uniformity in the assessment and authorization of IHSS services.

DPSS EMPLOYEE APPRECIATION DAYFor all you do, we appreciate you! Executive staff, managers, and supervisors throughout the department THANK YOU for all your hard work and team spirit throughout the year. The past year has been especially challenging as the economy continues to provide an ever-increasing flow of new appli-cants. Thank you for being up to the challenge!

Don’t forget to visit the Multimedia Services photo gallery athttps://intra.dpss.lacounty.gov/dpss/multimedia/photogallery.cfm to see photos of your office/sections events and celebra-tions!

Left to Right: Sheryl L. Spiller, Philip L. Browning, Sherry Canal

Rochelle L. Cloyd

JULY 20116

BIGGEST LOSER SPRING 2011 CAMPAIGNRICHARD AMIEL, DEPARTMENTAL WELLNESS COORDINATORHUMAN RESOURCES DIVISIONCongratulations to all employees that participated in the 2011 “Biggest Loser” New Year’s Resolution Edition chal-lenge. DPSS and the Department of Human Resources sponsored a “Big-gest Loser – New Year’s Resolution Edition, Move Across America” cam-paign in February and March 2011. Move Across America was a physical activity program that took participants on a journey through the American Dis-covery Trail. The Move Across America activity program challenged participants to perform 30 minutes of moderate ac-tivity for five days each week. Teams were formed for the “Biggest Loser” challenge as employees encouraged one another to eat healthier and exer-cise more. A total of 1,001 employees participated in the challenge, with 168 teams being created. This resulted in a staggering weight loss of 1.78 tons! Not only were employees losing weight, but were looking good and feeling great while having fun doing it. The top three win-ning teams are listed as follows and were recognized at the April 2011 Well-ness Coordinators meeting:

• 1st Place: Slim Pickings from BWS, Integrated Services Op-erations. Team members: Melva Carrillo, Maria Galindo, Sytha Uy.

• 2nd Place: The Avengers from BWS, Southwest Special District #08. Team members: Tyril McKay, Sandra Fisher, Algie McNeal, and Jojie Castillo-Knapp.

• 3rd Place: Sunshine Girls from BWS, Pasadena District #03. Team tembers: Araksi Trouround-gian, Emik Mansuryan, Gayane Nalbandian, Olga Gonzalez, and Tirouhi Panosian.

Employees who completed the “Big-gest Loser” challenge were entered in our “Start-Stay-Win” drawing. This drawing consisted of DPSS employees who stayed with the challenge until the very end and were eligible for a drawing for various gift cards. Check out more Biggest Loser photos in the Multimedia Services online photo gallery at https://intra.dpss.lacounty.gov/dpss/multime-dia/photogallery.cfmThe Wellness Program appreciates employees’ continual support. Keep striving DPSS; you never looked better!

Team “Slim Pickings”, the Biggest Loser contest 1st place winners from left to right: Richard Amiel, Melva Carrillo, Maria Galindo, Sytha Uy, Sheryl Spiller

COUNTYWIDE FITNESS CHALLENGEThe Board of Supervisors has announced the launch of the 2011 “Countywide Fitness Challenge” campaign. The “Big-gest Loser” contest started on June 13, 2011 and will continue through August 22, 2011. We have over 470 DPSS employ-ees participating in the “Biggest Loser” challenge, on a total of 104 teams. We encourage you to join a DPSS team or form one of your own. For more information, please see your district office Wellness Coordinator.

IMPORTANCE OF HEALTHY DIETINGOne of the DPSS Wellness Program goals is to improve the health and productivity of all DPSS employees. This can be accomplished through exercise and healthy eating. Despite what certain fad diets would like us to believe, it is important that we keep in mind that a healthy diet consists of adequate exercise and a balance of nutrients; including carbohydrates, protein, fluids, fat, fiber, vitamins, and minerals. Lack of a well balanced diet for a long period of time may cause unhealthy and even perhaps dangerous side effects jeopardizing our well being. So always remember, “Food is an important part of a balanced diet.”

“To Enrich Lives Through Effective and Caring Service”7

CAREER RESOURCE COORDINATOR PROGRAM IMPLEMENTATIONBY JUANA CORNELL-OJALVO, HSA IIIEAST VALLEY DISTRICT 11On June 2, 2011, DPSS implemented the Volunteer Career Resource Coordi-nator (VCRC) Program with CRC Kick-off and Orientation ceremonies held at the DPSS El Monte District office. At-tending were approximately 130 coordi-nators and liaisons who were selected as their office/section Career Resource Coordinator (CRC). Addressing them was DPSS Chief Deputy, Sheryl L. Spiller, who reminded staff to “take this opportunity to develop your own career plans and develop an informal mentor-ing relationship with someone that in-spires you, possesses the skills you de-sire and exhibits the qualities you wish to emulate so that you and employees you assist in your offices are prepared to fill higher-level positions in DPSS or other county departments.” The VCRC program, developed by the DPSS VCRC Planning Committee, ad-dresses the Department’s Strategic Plan goal of building the knowledge, skills and abilities of employees to en-sure a highly qualified workforce. Vol-unteers support and guide their DPSS peers by providing information about job opportunities and help them access

other resources like the newly-created DPSS Career Resource Center Web-site, accessible via LEADER or LANET workstations and through the follow-ing link: http://intra.dpss.lacounty.gov/dpss/CRC/default.cfm. This is truly a “one-stop” resource center designed to motivate employees with inspiring peer success stories, develop their own personal growth, and plan their career goals. Employees who have graduated from college, completed training or a cer-tificate program, an acting position or a special assignment that prepares them for a higher-level position are invited to share their successes by submitting their success story to their office head. Office heads are requested to submit stories to the DPSS, ITD Web Team, ATTN: Mary Helen Duringer. All staff are encouraged to participate in this exciting program. Questions regarding the VCRC Program may be directed to your office CRC Liaison or CRC Liai-sons may contact, Rosa Muro, ASM I, at the DPSS Academy.

Career Resource Coordinator Program Kick-Off Meeting

SUCCESSION PLANNINGAs you know, DPSS has developed a Management Succession Plan. We are well on our way to achieving our goal of developing highly educated, well-trained, self-motivated, success oriented and healthy staff. Since implementation of the plan, several managers have expressed their inter-est in participating and will be sched-uled for a meeting with an Academic Advisor to develop their employment development plan soon. As part of the Succession Plan, a series of “meet and greet” sessions will be held for manag-ers to discuss career goals. Those managers who have expressed an interest in participating in the succes-sion planning will be invited to attend. Our first session will take place in July 2011. It is not too late to express your interest! Contact Sharon Fisher, HRD, at (213) 639-5909.

2011 TAKE OUR DAUGHTERS AND SONS TO WORK DAYOn April 26, 2011, children of DPSS staff visited their parent/guardian’s work environment, participated in co-ordinated activities, and learned more about how DPSS provides effective and caring services to Los Angeles County residents.

DPSS COMMEMORATES JUNETEENTH WITH OLD-FASHIONED BBQ’SJuneteenth is nationally celebrated as a commemoration of the ending of slav-ery in the United States on June 19, 1865. Although President Lincoln’s Emancipation Proclamation officially became law on January 1, 1863, the news did not arrive to slaves in Texas until two years later. In celebration, DPSS staff throughout the County held delicious BBQ luncheons and poetry readings and shared messages of in-spiration.

C a r e e r R e s o u r c e C o o r d i n a t o r P r o g r a m

JULY 20118

DIRECTORPhilip L. Browning

EDITORSIntergovernmental

Relations & Media Services

ADVISORSSheryl L. Spiller

Phil Ansell

UPCOMING EVENTS

August 19L.A. County African Amer-ican Employees Associa-tion Annual Scholarship Fundraiser

September 24DPSS Funmania 2011Whittier Narrows Park 1601 Rosemead Blvd,El Monte CA 91733

MASTER OF SOCIAL WORK (MSW) PARTNERSHIP PROGRAMIn support of the department’s vision to develop a well-prepared and educated work force, and in partnership with the California State University at Northridge (CSUN), the second cohort of MSW candidates is scheduled to begin classes on Au-gust 28, 2011. We wish them well as they take on the challenge!

MASTER OF PUBLIC ADMINISTRATION (MPA) COHORT #4 GRADUATESCongratulations to the following employees who will soon be completing their MPA program in early July 2011! We wish them luck on their compre-hensive exam scheduled later this summer. These candidates are completing their studies through the Department’s partnership program with CSUN.Congratulations to all graduates who earned de-grees, diplomas or certificates.BASDeborah Barmore, DPT – Human Resources Divi-sionBCTSSamuel Ortiz, ITTSA I – Information Technology DivisionBPPPauline Ogata, PA – GAIN Program DivisionLiliana Ramirez, EW II – GR CalFresh ProgramJessica Tran, EW II – GR CalFresh ProgramBSO

Renato Cordova, EW III – Welfare Fraud Preven-tion DistrictAndrea Grindal, EW III – Customer Service CenterBWSGladys Arias-Lopez, EW II – Metro East DistrictKimberly Green, EW II – Southwest Special Dis-trictJuan Herrera, Outreach GSW – South Central DistrictJessica Johnson-Lindsay, Senior Clerk – Adminis-tration/Central StaffLinda Jones, ES – South Special DistrictAgnes Ling Chan, EW II – Medi-Cal Region Dis-trictVigen Marookian, GSW – South County GAIN Re-gion VTania Medina, EW II – South Family DistrictAlma Mercado, EW II – Compton DistrictCarlos Molina, EW II – South Family DistrictChristina Morales, EW II – Paramount DistrictTonia Mothershed, HSA I – Line Operations De-velopmentMitzuko Osuna, EW II – South Central DistrictKannary Pung, EW II – Paramount DistrictIvania Rivera, EW II – South Family DistrictAlexander Rosas, EW II – EW II, Lincoln Heights DistrictTiffany L. Trinh, EW II – Lincoln Heights DistrictChristina Villegas, EW II – Belvedere DistrictMPA Cohort 5 is scheduled to begin classes on September 24, 2011.

RETIREMENTS MARCH THROUGH MAY 201140+ YEARSMELINDA SWIM, PATRICIA MORRIS, MARY SIROTTA, HILDA BERMEJO, SANDRA DURAN, KATHY IKEDA, SHIRLEY MACEY, SHIRLEY WELLER, TWYLA HOBBS, AMANDA RODRI-GUEZ, ILENE MORRIS 30+ YEARSWALDO SALMON, SUSAN LANDAR, DONNA HESSENFLOW, DOLORES CHAVEZ, ALICIA SANCHEZ, JOYCE WARD, YVETTE TADEO, ROBERTA RICHEY, ALMA CABRAL, MARGARET HERNANDEZ, NADINE HAWKES,SANDRA ULWELLING, MARIA AVELAR, DEBORAH WEAKLY, RON PRICE, RONALD PALOMA, MARCELIANO JIMMIE BROADWAY, BOJORQUEZ, ROSEMARY VICKIE LEE-JOHNSON, CHUN CHOW, ELIZABETH DEAN, WILLIE RAWLS, FANY KHIEV, JESSIE TAPIA, BETTY TOUSSAINT, VIRGINIA ESCOBAR, BETTY SANDERS

20+ YEARSVIOLET POLLARD, EDITH BOLDEN, AMALIA GONZALEZ, KAM-YING HO, VIEN THAI, ANA PAIZ,BERNICE WESTBERRY, MARIA GONZALEZ, MERCEDES PRUDENCIO, TOM CAO, CARMENZA NAVIA, JOSEPH CALDERON, MATLID BAGHDASAR-IAN, LYNETTE BOWRY, ERMINDA FRANCISCO, HELEN NOVELL, LEO JR BARBER , SYLVIA ORTIZ 3 - 19 YEARSANA ALVARADO, OLGA ABGARYAN, FRANCIS ASMAR, ADELINA GUTIER-REZ, RITHA ROBLETO, MALIXI O. ANGELES,OSCAR POMPA, FRANKIE CURRY, MYRNA S. RAVELO YOLANDA

VELASCO

PROMOTIONSMARCH THROUGH MAY 2011SALVADOR AGUDO, CARMEN ALVA-REZ, MARIA ARCEO, ANGEL AVA-KIAN, DEBORAH CARTER, NIKKO CHANG, SUSAN CHIEN, KATHY DEES, LOURDES DOMINGUEZ, KATHY ELAM, ANGELA MARY FUSSEY, ELIZ-

ABETH HAHN, LASSANDRA HILL, DI-ANNA KARAPETYAN, LI YUN KONG, MAY KUANG, JESUS MARTINEZ, ENIO MELGAR, SEDA MKRTCHAN, KLA-RIS OVANISYAN, RINKAL PUROHIT, LESBIA ROSS, UTHAIVAN SARACHIT, ROSA RICO SOLIS, JIANBIN TAN, SERGIO TORRICO, SALLY YUEN, QU-ING ZHANG, STEPHANIE AMBROSE, JOSE AYALA, JOSE CHEW, KEVIN DIEP, QUINN GIANG, MELBA GOMEZ, KIESCHA HAMMOND, RHONDA HUNTER, CONNIE KWOK, EUGENIA MANNING, KRISTINA MORALES, MA-RIA MUNOZ-GOMEZ, ROSA OROZCO, DELMY PORTILLO, JOSE REYES, FA-BIOLA RODRIGUEZ, MARIE SANTANA, BINH TRAN, ENRIQUE VALENZUELA, KARINA ZEYTUNTSYAN, MORENIKE LAKE, CATHERINE MAY, ANTHONY TRUONG, ROSALVA ARRENDONDO, KIM-TU DINH, DAVID LACABE, GLEE LANGENBACHER, BENNY LIANG, LINDA MUNGUIA, CYNTHIA SCHMIDT, ANTONIO TRUJILLO, CAROLYN WOODARD