Telecom

Newgen Software Technologies

Fastest growing Products & Solutions company

Market leader in BPM & DM

More then 800 Workflow and Imaging installations

across 40 countries

All major Telcos have Newgen deployments

100 mission-critical deployments

Credited with world’s largest implementations

Innovative culture, 26 patents

people processes systems Drive Your Business

Large Scale, Proven Deployments - Telecom

3000+ users, Customer Acquisition for 23 Circles, 90 million Images

3100 users, ePOS Integration, Country-wide

Prepaid & Postpaid Business, 2400+ users, CRM Integration for enhanced Customer Service, Country-wide

1200+ Users Country-wide, Centralization of CAF Repository, Bill Presentment

Industry Recognition

Emerging India Award for IT, ITeS and ICE

Significant player in Banking

Market Leader in DM & WF

MQ Report on BPMS

Global Leader in BPM & DMS

“With a heritage in integrated document archive and retrieval systems, imaging, content management, and workflow, this vendor, which is based in India, has more than 725 customers in 35 countries. It is rapidly gaining clients in Africa, the Middle East, Central and Eastern Europe, the Asia/Pacific region and the U.S. What differentiates Newgen is its knowledge of industry best practices in a rapid-delivery model designed to provide an exact-fit solution, fully integrated to the specific needs of its customers..."– Gartner MQ Report

Michele CantaraJanelle B. Hill

Marc Kerremans Daryl C. Plummer

Benefits from Newgen’s Telecom Solutions

Real-Time Visibility• Know what is happening in the

Process NOW• Visibility of delays, bottlenecks

etc.

Audit & Compliance

• Adherence to regulatory and internal stds

• Ensure Quality transactions

Productivity Improvement• Centralized processing• Increase in number of

transactions• Lower cost per transaction

Complete Process Automation• Paperless processing• Enterprise-wide

automation.• Enabling Outsourcing

Increased Responsiveness• Crash Business Process cycle

times• Fast response to changing

market needs

Customer Satisfaction• Improved customer

satisfaction with higher service levels

• Faster, Error-free, Personalized services

Our Award-Winning Products

Payment and Clearing Systems

BPM-based application for payment, settlement & clearing of checks, demand drafts, dividend/interest warrants, etc.

Business Process Management

Platform for process automation, including modeling, simulation, workflow execution, monitoring & imaging.

Scanning & Distributed Capture

Tool for bulk & distributed scanning of paper documents.

Data Extraction

Application for data extraction from structured forms through ICR, OCR, Barcode & OMR technologies.

Our Award-Winning Products

Application for document/ statement generation and distribution for consolidated and personalized output management.

Document Creation

Reports Archival & Distribution

Application for archival of data & reports from disparate systems for fast, on-demand retrieval.

Adaptor to associate and retrieve document images from core OSS, BSS FMS, CRM, ePOS systems like Kenan, Clarify , SAP, etc.

Image Enablement of Core Application

Document & Record Management

Platform for enterprise document archival & record management.

Bill Payment/Collect. Collections

Back Office SupportCustomer Support Order Capture

DealersFront Office

Call Center IVRS Payment

CentersFront Office

Mediation

CRM

Service Activation

Order Management

Billing

Point of Sale

Network ElementNetwork Mgmt.

Dealer Commission

Bank Reconcil.

Data warehouse

ERP

Intercon. Billing

Fraud Mgmt.

Directory Services

Revenue Assurance

EBPP

NumberManagement

System

• Order Capture/ Customer Acquisition

• CAF Archival

• Image Enablement of POS, CRM, Applications

Archiving, Distribution

and Presentment of Rated CDRs for

Interconnect Settlement

Duplicate Bill Image

Archiving and

Presentment

•Customer Acquisition •Order Fulfillment - Workflow

•Provisioning – Workflow

Unified Bill Presentment,

Distribution and Printing (EBPP)

Archiving, Distributin and

Presentment of Raw

CDR's for Investigation

purpose.

Newgen Offering by Telecom Value Chain

Base Station/Switch Planning and Rollout

•Accounts Payable•Channel Sales •New Product Launch•Vendor Management

Our Distinct Solution Approach

Rapid Solution DeploymentDomain Expertise

Industry Best Practices Business Process Improvement

Provides options for choosing optimal level of Business Process Automation.

Our Breakthrough Implementation Methodology

Develop Rapidly2-3 weeks

Level 1

Integration with Systems

4-5 weeksLevel 2

Add On Subsystems

8-12 weeksLevel 3

Rapid Deployment Early benefit accrual Wide automation coverage Near-zero risk of cost overruns

Process Automation Solutions Across the Board

Customer Centric

CAF Management

Customer Acquisition

Provisioning

Order Fulfillment

Customer Service

Process Automation for Number Portability

BPM layer for eTOM / NGOSS..

Expansion

Product Launch

Channel Sales Appt.

Marketing Campaign

Base Station Rollout

Contract Management

Vendor Management

Capex Approval..

Origination & others

Audit/OR Management

Accounts Payable

HR Processes

Asset Management

Bill Management

Collections & Disputes..

Emerging technologies like Web Services and Business Process Management (BPM) can play key roles in Customer Acquisition and Retention. – TMF

Other Process Automation Solutions Across Functions

Recruitment Process

Exit & Clearance

Annual Performance Management

Quarterly Performance Management

Employee Transfer & Relocation

Leave Process

Medical Reimbursement

Travel Desk

Tax Filling and Tracking Process

Expense Re-imbursement

Local Travel Requisition Process

Monthly Attendance Approval/Track

Employee Insurance

IT Service Request

HR /Admin and Accounts Related

Accounts Payable

Accounts Receivable

PO Generation Process

Sales Order Processing

Freight Bills

Credit & Collections

Intercompany Accounting

Audit Management

Compliance & Taxation

Finance related

Data Processing Center

Quality Check & DDE 6

Documents Receipt/Checking

1

Exception Handling

5

Release the Images to DMS and Data to Core Billing and OSS Applications

8

Core Billing and OSS Server9

Customer House

External Place

Retail Center

Customer Walks with Provisioned Number

Allocation of Work based on Circle, Group etc

4 DocumentScanning

3Document Verification & Data Entry

5

Credit Verification7Exception

END TO ENDPROCESSING

Enters Data & Provisional Activation

2

Order Fulfillment Process on OmniFlow

Document Archival & Image-Enablement on OmniDocsTM

Document Processing

• Centralized indexing post branch scanning

• Maker-Checker approvals

Retrieval

• Search and retrieval of documents from anywhere

Physical Documents Mgmt

• Lifecycle management• Tracking of documents while in

transit or storage

OSS/BSS/ePOS Enablement

• Associate & retrieve documents with Core Application transactions (viz CAD Docs)

• Faster Query resolution

Documents Archival

• Rights-based archival• CAF Docs• KYC Docs• Legal Docs• Base Station Related Docs• Marketing Docs• Contract Docs, etc• Remote Image Repository

Document Scanning

• Centralized or bulk scanning• Distributed scanning• Web-scanning• Off-peak upload

Documents Anytime, Anywhere

MIS Reports Archival & Distribution on OmniReportsTM

Search & Export

• Search on transactions• Full-text search• Export specific transactions

Retrieval

• Access reports from branches/circles in less than 3 secs

• No load on core system for repeat report requests

Distribution

• Auto-segregation of reports for branch access

• Print on demand

Duplicate Bill Requests

• IVR-based dispatch• Doing away with duplicate paper

bills• Years of bills on-line

Reports Archival

• Rights-based reports archival• Customer Statements• Duplicate Statements• Interconnect Rated CDR’s• Investgation RAW CDR’s• MIS Reports etc

Ingestion

• Auto-import of the spool files from Predefined locations

• Auto-indexing• Compression and archival of the

spools (up to 90%)

Rights based View / Print

Document/Statement Creation & Distribution on OmniOMSTM

Distribution

• Printing• Email• Web presentment• Fax

Personalization

• Insert customer-specific messaging• Emphasize on specifics for priority

customers

Consolidated Output

• Consolidation of multiple system outputs

• Wireline• Wireless• Broadband

Up-selling & Cross-selling

• Targeted messaging• Conditional advertising

Statement Types

• Enables outsourced Bulk Printing &

enveloping

• Distributed/hub-based printing

• Monthly statements• Wireline• Wireless (GSM/CDMA)• Broadband• PCO

Personalize and Consolidate for cross-selling and cost saving

Specialized Printing 　

Broad Band

Wireless

Wireline High End Printer

E Mail

OMS

Fax IVRS

Low End Printer

Enhanced Online Services to the Customers

Challenges:• Faster Customer Acquisition for Prepaid and Post

Business• Storing and managing of customer documents• Exponentially growing workload• Delayed in Verification• High operational costs • Access of Images to Customer Care Rep

Benefits:• Compliance to Regulatory Needs• Any Time Any where access of the CAF• Major reduction in time and cost associated

to manage and courier Customer Documents (more than 40%)

• Faster Credit analysis• Faster and more convenient verification of

the customer’s signature• Enhanced Customer Service by Image View

at Call CenterSolution• Document Management system for:

• CAF Archival and Retrieval for Service enabling Across 23 Circles

• For Postpaid Business • For Prepaid Business

“Newgen Solution has benefited us in providing online services to the customers, increased productivity and decrease cost of operations.

Customer Care Rep have been given access to the documents to resolve customer complaints online.” - General Manager – IT

Challenges:• Historic Bills Kept in paper form• High Retrieval Cost for Duplicate Bill Requests• Reduction in TAT• Relieve the core application from resource hungry

activities of Searching duplicate bills• Meeting the Compliance of keeping Bills Online

Benefits:• All Bills are kept online since 1996• Self Service Process

Web View of the duplicate bills to the CCR

Distribution of Bill through email, fax, IVRS• Reduction in the Load on the core system• Quick Customer Response

“Newgen Solution has benefited us in providing online services to the customers, increased productivity and decrease cost of operations.

Customer Care Rep have been given access to the documents to resolve customer complaints online.” - General Manager – IT

Solution:• Bill Management solution using OmniReports for

• Designing, Archiving and Retrieving Customer Bills online.

• Integration with IVRS

Any where Any time Access of Customer Statements

40% Cost Reduction in Accessing Customer Documents

Challenges:• Faster Customer Acquisition for Prepaid and

Post Business• Delayed in Verification• Storing and managing of customer documents• Exponentially growing workload• High operational costs

Benefits:• Compliance to Regulatory Needs• Any Time Any where access of the CAF• Major reduction in time and cost associated to manage and courier Customer Documents (more than 40%) • Faster and more convenient verification of the customer’s signature by integrating DMS with ePOS

Solution• Document Management system for:

• CAF Archival and Retrieval for Service enabling Across all Circles

• For Postpaid Business • For Prepaid Business• Integration with ePOS

50% Cost Reduction in Managing Customer Documents

Challenges:• Faster Customer Acquisition for Prepaid and Post

Business• Centralized Storing and managing of customer

documents• Exponentially growing workload• High operational costs • Access of Images to CCR in a single view

Benefits:• Compliance to Regulatory Needs• Any Time Any where access of the CAF• Major reduction in time and cost associated to manage and courier Customer Documents (more than 50%)• Enhanced Customer Service by Image View at Call Center in the CRM Application• Extending the scope of business to PCO lines of business.

"Newgen has successfully scanned approximately 90 Lac pages for us and we are using these images with their Enterprise-wide Document

Management System – Omnidocs.“ - Sr. Vice President, Commercial

Solution• Document Management system for:

• CAF Archival and Retrieval for Service enabling Across all Circles

• For Postpaid Business • For Prepaid Business• Integration with CRM

Why Partner with Us

Entire gamut of Business Process, Product & Tech Consulting First-time right, tailored solution owing to our industry knowledge

Fastest implementation cycles in the industry Complete ownership of the deployment

India Delivery advantage passed on to you Flexible licensing to suit the enterprise needs

Operational integration of distributed branches & central location Last mile integration, partnership with other core system players

One-stop shop for Worflow and Document Mgmt products Highly focused on leading edge product development

Support for mission critical processes across multiple locations 24 x 7, reliable support for your organization

Comprehensive Product Range

Domain Expertise

Industry Domain Expertise

Enterprise-wide Coverage

Rapid Deployment

Mission-critical Process Support

Value for Money

Thank you

Newgen Software Technologies LimitedD 152, Okhla Phase - I , New Delhi -110020

Ph: +91 11 407 73 791 www.newgensoft.com/partners