New Zealand Airports Conference

Upskilling our Industry

Aviation Tourism Travel Training Organisation – October 2009Katyanna Staveley

Who is ATTTO?

What and how do we do what we do?

NZQA

Why train? What are the benefits?

National Certificate in Business

Kia Ora Mai Programme

Q&A

Who is ATTTO and what do we do?

ITO covering Aviation, Tourism and Travel sectors

Tertiary education & training sector

Staff based in AKL, WLG, CHC, BHE, ROT

Develop Nationally recognised qualifications

Promote training, careers & provide leadership

Developing Qualifications

Write Unit Standards

Work with an Industry Advisory Group to develop relevant qualifications

Distribute our qualifications to providers and workplaces

Support and Monitor

NZQA-New Zealand Qualifications Authority

Unit Standard based

Credits on a national framework

Individual passport

Levels 1-10

Why Train?

‘The only thing worse than a trained staff member, is an untrained staff member who stays’. unknown

Happy staff=Happy Customers=Happy Stakeholders

And..Staff Retention

And..Increased productivity by 5-20%

The Aviation Sector

Who are we already working with?

Auckland AirportChristchurch AirportSafe AirAir New ZealandNelson AirportQueenstown AirportAirwaysRNZAFCECGeneral Aviation Businesses

National Certificate in Business-First Line Management

KiaOraMai is a workbased training programme conducted over 4 months, for entry level

employees in the service sectors

Who’s it for?

Creating consistent, positive, uniquely

New Zealand customer experiences

Every-time, everywhere for every customer in New Zealand

• They’ll have the skills and knowledge to provide great customer service

• Understand the values of Manaakitanga and Kaitiakitanga

• Know why people come to you and what they are expecting

• Will have unit standards (21 credits) towards a national qualification

You’ll know they know it – because you have to sign them off!

KiaOraMai Graduates

Employer sign off to Employer sign off to Service CentreService Centre

Module 1

On Job TrainingOn Job Training

Module 2 Module 3

Service Centre

Service Centrewww.kiaoramai.co.nz

0800 292929

Employer

KiaOraMai CertificateKiaOraMai Certificate

Workshop 2Workshop 1Off Job

Training at a

reputable provider

Off Job Training at

a reputable provider

How does it work?

• Makes induction of new employees easy – provides a consistent approach and outcomes

• Helps up-skill in service faster, based on your business’ service story

• Compliments you own induction training• Saves you time in

getting new employees up to speed.

What’s in it for my business?

Industry told us• To establish a consistent standard for entry level

employees in the service sector• To provide training that will help New Zealand

benefit from major opportunities like the RWC• And supporting ongoing business capability to train

staff is a key part of the Hospitality and Tourism Work Force Strategy 2015

Why KiaOra Mai?

• Tourism earnings in 2007 were $20 billion

• From Accommodation; Food and beverage; Air passenger transport; Other passenger transport (rentals, bus, trains, etc) Retail sales; Events; Other tourism products (Events, Casino/gaming, tour operations including sightseeing, attraction, cultural attractions, adventure, visitor information)

• And in 2007 over 180,000 people worked in these sectors

Information from the Tourism Satellite Account

And because

Who developed KiaOraMai?

Developed by the Service Industries Training Alliance (SITA) and the Tourism Industry Association (TIA)

Ministry of Tourism and Te Puni Kokiri helped fund the programme development

Who’s helping?

Tertiary Education Commission are supporting the delivery of the programme

Career Pathways

www.attto.org.nz

QUESTIONS?