User Guide

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p/n 33-D124 Rev BOriginal Instructions

Please refer back to http://infocenter.3dsystems.com/projetmjp2500/user-guide for the most up-to-date user guide

IntroductionThe ProJet MJP 2500/2500 Plus 3D printer system is a Multi-Jet Printer (MJP) printer. The solid imaging 3D printer produces plastic prototype partsfrom 3D solid Computer-Aided Design (CAD) models and through the 3D printer system client software. The parts are generated in a rapid prototype(RP) environment. The primary features of the printer are the user interface, build chamber including the print engine, and the material deliverymodule (MDM), which contains the materials and waste bag.

NNOTE: The differences between the ProJet® MJP 2500 and 2500 Plus are the materials that can be used in the printer.

VisiJet® Materials for ProJet® MJP 2500/2500 Plus

ProJet® MJP 2500 ProJet® MJP 2500 Plus

*VisiJet® M2R-WT

(Rigid White, General Purpose)

*VisiJet® M2R-WT

(Rigid White, General Purpose)

*VisiJet® M2R-BK

(Rigid Black, General Purpose)

*VisiJet® M2R-BK

(Rigid Black, General Purpose)

VisiJet® M2G-DUR

(VisiJet ProFlex, PP-like)

VisiJet® M2G-DUR

(VisiJet ProFlex, PP-like)

N/A VisiJet® M2R-GRY

(Rigid Gray, High Contrast)

N/A VisiJet® M2G-CL

(VisiJet Armor, Clear, ABS-like)

N/A *VisiJet® M2R-CL

(Rigid Clear, General Purpose)

N/A VisiJet® M2-EBK

(Elastomeric Black, High Flex)

�

NN/A VisiJet® M2-ENT

(Elastomeric Natural, High Flex)

* Replaces former VisiJet® materials (RWT, RCL and RBK).

NNOTE: VisiJet® M2G-CL and VisiJet® M2G-DUR materials use advanced chemistry that produces a stronger odor that may not be suitablefor all o ce environments. See the Facility Requirements Guide for further details.

Important Safety Information

Safety Symbols and De nitionsUV RADIATION HAZARD: Invisible UV radiation is accessible in the vicinity of this sign or behind the panel. Radiation can cause eye injuryor blindness, burn injury and/or re. Access panels are for service only and should be opened only by certi ed service personnel.

ELECTRICAL SHOCK HAZARD: High voltage electricity is accessible in the vicinity of this sign or behind the access panel. High voltagecan cause severe burns or death, as well as res. Access panels are for service only and should be opened only by certi ed servicepersonnel or trained maintenance personnel.

HOT SURFACE HAZARD: A hot surface is accessible in the vicinity of this sign or behind the access panel. Avoid contact. Hot surfaces cancause burn injury or re. Allow surface to cool before touching. Access panels are for service only and should be opened only by certi edservice personnel or trained maintenance personnel.

KEEP FINGERS AWAY FROM FAN: Putting ngers in way of moving fan can cause serious injury.

KEEP FINGERS AWAY FROM SHARP OBJECTS: Putting ngers in way of sharp objects can cause serious injury.

CAUTION: Indicates the possibility of loss of data or damage to equipment.

WWARNING: INDICATES THE POSSIBILITY OF INJURY OR DEATH TO PERSONNEL.

THIS GLOBAL HARMONIZED SYSTEM LABEL FOR LOW LEVEL TOXICITY. THIS INCLUDES RESPIRATORY, SKIN, AND EYE IRRITATION, SKINSENSITISERS AND CHEMICALS HARMFUL IF SWALLOWED, INHALED OR IN CONTACT WITH SKIN.

THIS GLOBAL HARMONIZED SYSTEM LABEL FOR CORROSIVE CHEMICALS, MAY CAUSE SEVERE SKIN AND EYE DAMAGE AND MAY BECORROSIVE TO METALS.

THIS GLOBAL HARMONIZED SYSTEM LABEL IS FOR LOWER SYSTEMIC HEALTH HAZARDS

THIS GLOBAL HARMONIZED SYSTEM LABEL WARNS HAZARDOUS TO AQUATIC LIFE AND THE ENVIRONMENT.

WEAR GLOVES: Wear the appropriate gloves when required. For example, when touching surfaces that may contain or have been exposed tomaterials, wear nitrile gloves. Heat gloves are necessary when touching surfaces that may be hot to ensure burns don’t occur.

ULTRAVIOLET RADIATION INSIDE: Exposure may cause eye damage. Do not operate without covers. Wear UV eye protection.

NOTE: A note signi es important information but not information of a critical content.

Safety Guidelines

GeneralThe 3D printer system is designed with built in safety features, improper use can cause injury to personnel.

FFollow these safety guidelines when operating the printer:

Read and follow all 3D printer system instructions. Printer should only be operated by trained personnel.

Follow all safety rules and heed all cautions and warnings in this guide.

Do not attempt to open top door while printing.

Do not use any material without reviewing the Global Harmonized Standards/Safety Data Sheet (GHS/SDS).

Dress power and communication cables behind printer to prevent tripping.

Do not attempt to access, service, or adjust printer components or perform procedures without reviewing the documentation for user accessiblemaintenance routines unless speci cally trained to do so.

Only certi ed service personnel that have completed the 3D Systems service training may perform tasks they are authorized and certi ed tocomplete.

Do not ignore warning signs posted during 3D printer system service operations. If an error message appears on the 3D printer system’s UserInterface refer to “Troubleshooting Section” within this guide depending on the error, before resuming operation.

To prevent potential skin irritation and sensitization due to contact with waste material or uncured Part Material, follow all guidelines in thefollowing sections.

Protective Equipment/First Aid

Follow recommendations for protective equipment and general rst aid procedures to minimize the risks from part material exposure. If professionalmedical attention is necessary, take the Global Harmonized Standards/Safety Data Sheet (GHS/SDS) for the exact material involved to the attendingphysician.

Always wear 100% nitrile gloves and lab coats when handling any part or waste material. Latex gloves are not chemical-resistant and arenot recommended.

In the event of a leak or spill of uncured part material, wear safety glasses with side shields to provide eye protection.

Because of the 3D printer system’s built-in engineering controls, respiratory protection is not necessary during normal operation. A NIOSH-approved (or equivalent) dust mask is recommended when dry sanding cured material parts.

Always wear protective sleeves or a lab coat when doing anything around the materials. When skin comes in contact with materials theycan cause an allergic reaction that can be harmful to skin.

Health Hazards / Irritant

IIrritant

Any chemical may exert harmful effects if it contacts or enters the body. Uncured material is a sensitizer, and can cause allergic reactions if it

comes in contact with skin. Always wear nitrile gloves when handling material. Refer to personal protection equipment for more information.

To avoid sensitization, do not allow uncured material to contact skin. Consult the GHS/SDS for speci c information about the sensitization

potential.

If skin comes in contact with uncured material immediately wash with cold water and soap.

Inhalation/Ingestion

Under normal operation, inhalation is not an expected route of entry.

Ingestion - Uncured part material is toxic if ingested.

Because uncured material is toxic if ingested, it must not be present where food and drink are stored, prepared, or consumed. After handling

materials, wash hands with soap and cold water before consuming or preparing food.

Handling Finished Parts

Finished (cured) parts can be handled or disposed of the same as standard household plastic products. VisiJet® parts are not recyclable.

VisiJet® materials are not intended for and cannot be used for medical implant, food or drink handling applications.

Exposure control - The 3D printer system has a variety of built-in engineering controls which are designed to prevent operator exposure. Do not

try to change or disable these controls.

Skin Contact

Uncured part material is a sensitizer, and can cause allergic reactions if skin comes into contact. When handling any part or waste material,

always wear 100% nitrile gloves and lab coats.

Should skin come into contact with uncured part material, wash thoroughly with soap and cold water and immediately remove contaminated

clothing and shoes. Do not use hot water or solvents to wash hands, as it will result in absorption through the skin. If skin is irritated, seek

medical attention. Dry-clean contaminated clothing and discard contaminated shoes and leather products in accordance with applicable

regulations.

Eye Contact

Safety goggles with side shields should be worn to prevent accidental splashes into the eyes. If material comes in contact with the eye, ush

immediately with large amounts of cold water for 15 minutes, avoid sunlight, uorescent light, and other ultraviolet light, and obtain immediate

medical attention. Eye wash facilities and a rst aid kit should be readily available and close to the 3D printer system.

Contact Lenses

Wearing contact lenses is not recommended if handling liquid materials. If material splashes into eyes when contact lenses are worn, ush

eyes immediately with water. Verify that ushing has removed the contact lens from the eye(s). Protect eyes from light and obtain immediate

medical attention. Discard contact lenses that come into contact with liquid material.

Fume Inhalation

Under normal operation, inhalation is not an expected route of entry. Always work in a well ventilated area when using materials and avoid

breathing vapors. If inhaled, remove the personal to fresh air. Give arti cial respiration or cardiopulmonary resuscitation (CPR) if required. If

breathing is di cult, give oxygen. Obtain immediate medical attention.

Ingestion

Uncured part material is toxic if ingested. Obtain immediate medical attention.

HHygienic Practices

Because uncured material is toxic if ingested, it must not be present where food and drink are stored, prepared, or consumed. After handling

materials, wash hands with soap and cold water before consuming meals, breaks, smoking, applying cosmetics, using toilet facilities, and

after work.

Employees should be alerted of the need to clean and rinse off any contacted surface promptly in order to prevent further contamination.

Ensure a convenient washroom location is provided with access to soap, water, and disposable paper towels.

Tools contaminated with part material should be cleaned prior to reuse. Solvents such as denatured alcohol or Isopropyl Alcohol (IPA), are

normally required to clean equipment and tools. Wash with soap and water to remove any traces of excess part material or solvent.

Material Handling and SafetyPrior to using the ProJet® MJP 2500 and 2500 Plus, users should be aware of potential hazards which may result in exposure to uncured partmaterial, such as removal of the material waste bag and handling part material cartridges.

Emergency (GHS/SDS)Chemtrec USA (800) 424-9300; Europe +1-703-527-3887

Consult the materials Global Harmonized Standards/Safety Data Sheets (GHS/SDS) for information on speci c materials. For further information onthis and related topics, consult the 3D Systems - Materials website at http://www.3dsystems.com/support/materials/msds.

Packaging InspectionThe material cartridges are packaged in shipping cartons. Upon receipt of material shipments, inspect cardboard carton exterior for signs of damageand leakage. If leakage is observed, DO NOT open carton, and contact 3D Systems’s Technical Support Hotline.

VisiJet® Part Material (ProJet® 2500 & ProJet® 2500Plus )

VisiJet® ME SUP Wax SupportMaterial

Shelf Life 2 Years 5 Years

Climate Cool, dry area with adequate ventilation

Temperature Range 60°F (16°C) to 80°F (27°C)

Maximum Storage Temp 95°F (35°C)

Environmental Conditions No direct sunlight, heat, ames, or UV energy. Do not expose materials to heat at or above 230°F(110°C) , ames, sparks, or any source of ignition.

Recerti cation DateAlways check material "Recerti cation Date" before use. If the cartridge has reached its Recerti cation Date, your 3D Systems certi ed Partners or3D Systems Technical Support can assist with questions on material requiring recerti cation.

Support (white) material must be loaded in the left side of material drawer. Part (black) material cartridges must be loaded in the right side ofmaterial drawer. Before loading cartridges into 3D printer system, inspect the cartridges for signs of damage or leakage. Do not load a damaged orleaking cartridge. Dispose of material cartridge according to local regulations.

Storing a Partially Used Material CartridgeIt is important not to lay material cartridges that are partially used on their side. Doing so will cause material to seep through the vent cap and clogcap. This will cause damage to the material cartridge if used for a later print. To store a partially used Material Cartridge, place it upright in a ProJet®MJP 2500 Cartridge Holder and tighten the vent cap.

Material StorageMaterial should be stored in their original containers, according to the guidelines given in the GHS/SDS included with the material. Protect materialfrom sunlight and ambient room light.

Never mix different materials.

DisposalDisposal of fully cured parts are not subject to regulations of any known agency worldwide. VisiJet® support material cartridges may be disposed ofin ordinary o ce trash.

SSupport MaterialSupport material has no known regulatory requirements and may be disposed of in ordinary o ce waste.

Cured Part MaterialFinished (cured) parts can be handled or disposed of the same as standard household plastic products. VisiJet parts are not recyclable. VisiJetmaterials are not intended for and cannot be used for medical implant, food, or drink handling applications.

Uncured Part Material and WasteUncured part material is classi ed as regulated, and in some areas hazardous; requiring special packaging, transportation, and disposal. Thedisposal of partially cured or uncured part material must comply with all local, state, and federal environmental safety regulations. Applicable part“waste” includes cartridges (empty or full) and waste pans. Any materials used to clean up uncured part material should be disposed of in the samemanner as uncured part material.

Dispose of your uncured parts and waste materials according to your local environmental regulatory agency. If assistance is needed, contact 3DSystems certi ed Partners or 3D Systems Technical Support.

To nd out facility disposal requirements, contact a local waste disposal provider. (Local environmental regulatory agency should have a list ofquali ed providers.) You will need to give disposal service provider a copy of the part material GHS/SDS (Global Harmonized Standards / Safety DataSheets), and possibly other forms included in the Appendix of your VisiJet® Material Handling Guide, such as Waste Pro le Worksheet and SNUR(Signi cant New Use Regulation - U.S. only). A report will be provided, indicating disposal requirements, as well as a quotation for regularly scheduledpickups. If assistance is needed locating a waste disposal provider, or completing a waste disposal form, contact your local 3D Systems certi edreseller or 3D Systems Technical Support.

3D Systems assumes no liability or responsibility for proper disposal of uncured part material. Proper disposal of uncured part material is the soleresponsibility of the user.

Spilled MaterialSpills of material are HIGHLY UNLIKELY, and should NOT occur in normal operation of the 3D printer system. If a leak occurs, it is an indication of aserious 3D printer system malfunction.

The rst priority is to protect users from inadvertently touching material. Spills of support material can be cleaned without use of protective gear, anddisposed of as o ce trash. Handling uncured part material requires use of nitrile gloves and other personal protective equipment to ensure no directcontact with uncured part material. If you don’t know which material it is, assume it to be uncured part material, and handle accordingly - with therecommended personal protective equipment.

Promptly remove spilled material, dispose of waste material, and clean up materials per local regulatory requirements. Suspend use of the 3D printersystem until you contact 3D Systems Technical Support for a service visit to determine and repair the source of the leak.

Small spills of uncured liquid part material can be cleaned up using disposable towels, non-reusable rags, or absorbent materials such as sawdust,clay, diatomaceous earth, or activated charcoal. If spilled material is hot (liquid), wait until it cools before wiping up. After wiping up the spill, wipesurface with denatured or isopropyl alcohol and clean thoroughly with soap and water.

Caution: Never put sawdust, clay, diatomaceous earth, or activated charcoal inside the printer, doing so will damage the printer.

Consider avoiding placement of the 3D printer system over carpeting, or consider use of barriers to avoid the possibility of carpet damage if spillswere to occur.

Advise service provider involved of the spilled material, and provide GHS/SDS and other material information prior to contact with the material.Advise them of disposal requirements for part material and clean-up products if part material (uncured) is the spilled material.

Tools contaminated with part material should be cleaned prior to reuse. Solvents such as denatured alcohol or Isopropyl Alcohol (IPA), are normallyrequired to clean equipment and tools. Wash with soap and water to remove any traces of excess part material or solvent. Contact solvent suppliersfor information on proper handling of solvents if used for clean-up.

Some cleaning solvents are highly ammable such as denatured alcohol and isopropyl alcohol. Before using solvents to clean and remove uncuredpart material, be sure read and follow the solvent supplier safety precautions and recommended usage.

Flammability HazardsThough the U.S. Department of Transportation does not consider VisiJet® materials a " ammability hazard," they do classify them "combustible"based on ash points. Material containers may rupture when exposed to extreme heat. Use National Fire Protection Association Class Bextinguishers such as carbon dioxide, dry chemical, or foam.

ProJet MJP 2500 Printer Series FeaturesThis section describes the various features for your ProJet® MJP 2500 Professional Printers.

ProJet MJP 2500 FeaturesPProJet® MJP 2500 - Entry Level Printer with Basic Material Set

Build Mode High De nition (HD)

Resolution (xyz) 800 x 900 x 790 DPI

Build speed (in/hr) in Z 1 Lane: 0.29 2 Lanes: 0.22 3 Lanes: 0.14

mm/hr in 1 Lane: 7.3 2 Lanes: 5.5 Lanes: 3.5

Build speed (hr/in) in Z 1 Lane : 3.5 2 Lanes: 4.5 3 Lanes: 7.3

hr/mm 1 Lane: 0.14 2 Lanes: 0.18 3 Lanes: 0.29

Build volume (xyz) 11.6 x 8.3 x 5.6 inches (294 x 211 x 144 mm)

Accuracy - per inch ofpart dimension typical

±0.004 inch per inch (±0.1016 mm per 25.4 mm) of part dimension

Layer thickness 32 micron

Build material *VisiJet® M2R-WT (Rigid White, General Purpose), *VisiJet® M2R-BK (Rigid Black, General Purpose)and VisiJet® M2G-DUR (VisiJet ProFlex, Clear, PP-like)

* Replaces former VisiJet® materials (RWT and RBK).

NOTE: The VisiJet M2G-DUR material uses advanced chemistry that produces a stronger odor thatmay not be suitable for all o ce environments. See the Facility Requirements Guide for furtherdetails.

Color Rigid White, Rigid Black and Clear

Material UV Curable Plastic

Material Delivery 1.5 kg Part, 1.4 kg Support bottles

Maximum machine capacity - 2 Part & 2 Support Bottles

Support Material VisiJet® M2 SUP hands-free melt away wax

Part stacking YES

Application Fast and robust prototyping printer. Perfect for high delity prints of models for design veri cation,fuctional testing and other applications.

ProJet MJP 2500 Plus Features

PProJet® MJP 2500 Plus - Full Feature Printer with Additional Material Set

Build Mode High De nition (HD)

Resolution (xyz) 800 x 900 x 790 DPI

Build speed (in/hr) in Z 1 Lane: 0.29 2 Lanes: 0.22 3 Lanes: 0.14

mm/hr 1 Lane: 7.3 2 Lanes: 5.5 3 Lanes: 3.5

Build speed (hr/in) in Z 1 Lane : 3.5 2 Lanes: 4.5 3 Lanes: 7.3

hr/mm 1 Lane: 0.14 2 Lanes: 0.18 3 Lanes: 0.29

Build volume (xyz) 11.6 x 8.3 x 5.6 inches (294 x 211 x 144 mm)

Accuracy - per inch ofpart dimension typical

±0.004 inch per inch (±0.1016 mm per 25.4 mm) of part dimension

Layer thickness 32 micron

Build material *VisiJet® M2R-WT (Rigid White, General Purpose), *VisiJet® M2R-BK (Rigid Black, GeneralPurpose), *VisiJet® M2R-CL (Rigid Clear, General Purpose), VisiJet® M2-EBK (Elastomeric Black High

Flex), VisiJet® M2-ENT (Elastomeric Natural, High Flex), VisiJet® M2G-DUR (VisiJet ProFlex, Clear,PP-like), VisiJet® M2G-CL (VisiJet Armor, Clear, ABS-like), VisiJet® M2R-GRY (Rigid Gray, High

Contrast) and VisiJet® M2R-TN

* Replaces former VisiJet® materials (RWT, RCL and RBK).

NOTE: VisiJet® M2G-CL and VisiJet® M2G-DUR materials use advanced chemistry that produces astronger odor that may not be suitable for all o ce environments. See the Facility RequirementsGuide for further details.

Material UV Curable Plastic

Material Delivery 1.5 kg Part, 1.4 kg Support bottles

Maximum machine capacity - 2 Part & 2 Support Bottles

Support Material VisiJet® M2 SUP hands-free melt away wax

Part stacking YES

Application Fast and robust prototyping printer. Perfect for high delity prints of models for design veri cation,functional testing and other applications. Additional elastomeric materials for applications requiring

a soft plastic, such as gaskets and padding. Rigid Clear material provides opportunities to printalmost transparent models.

ProJet MJP 2500 dental solution with VisiJet M2R-TN materialNew VisiJet ® M2R-TN Model Material

Anatomical Detail

Clinical Accuracy & Precision

±50μm on 80% of global surfaces (clinical t)

ProJet® MJP 2500 Plus Model Printer & VisiJet ® M2R-TN Model Material

Feature ProJet® MJP 2500 Plus/Tan

Speed full batch 18 quad cases 9 hours

Speed Single strip 6 quad cases 3 hours

3D Nesting 54 quad cases 24 hours

Accuracy +-50um/80%

Detail delity 800-900 dpi

Color intergrated

Opacity Full opaque

Surface re ectivity Matte surfaces

Supports sparse Wax

Waste Stream Soapy Water

Base Flatness at

Die insertion stability No instability detected

Surface hardness solid

Melt-Away Supports

Productivity

GLOBAL AND LOCAL PRECISION

± 50um on 80% of global surfaces yields restorations that t.

EXCELLENT EDGE AND SURFACE FIDELITY

Sharp prep margins, low friction ush Geller prep insert/removal with no debris generation.

EASE OF USE

Simple drag and drop push button, no supports, no complex calibration procedures required

LOW LABOR POST PROCESSING

Melt-away wax support structures = cleaning of large volumes of models quickly

WWORKFLOW FLEXIBILITY

Single lane, fast day batches and/or full platform overnight high-volume batches = work ow cadence.

ADVANCED MATERIAL

Industry-recognized tan color, with exceptional upper and lower occlusion, contact and die ts.

At a GlanceThe three dimensional solid parts consist of two materials (support material and part material). The support material is a wax based materialproviding adhesion to print platform, as well as, providing material used to produce supports required to build the your part.

The part material is an ultraviolet (UV) curable material. After a layer of material is deposited on the build plate, the part is exposed to a UV ashlamp. The UV energy is absorbed by the material converting a liquid part material to a solid polymer. When the build is complete, the part (consistingof the two materials) is adhered to the print platform by means of the support material).

The material delivery module consist of four material cartridge holders; the two left side holders are for the support material (white) cartridges. Theright side of the module are for two part material ((black) cartridges. Once materials are heated, they are fed to the printhead. Material waste isgenerated by two processes; cleaning the printhead array plate and planarization. The cleaning process involves purging jets and wiping theprinthead array plate. The planarizer removes excess material during the print process. The combined waste materials are then periodically emptiedinto the waste bag. The printhead cleaning process is invoked automatically prior to starting a build.

After the build is complete, the print platform and the part are then removed from the printer. A secondary operation, known as post processing, isrequired to provide a nished/cleaned part. Refer to your ProJet® Post Processing Guide for more information.

ProJet® MJP 2500 Printer System

Print Engine : The Print Engine contains major systems such as the Printhead, Planarizer, and UV Lamp Assembly.

Build Chamber: The Build Chamber is the area where the print platform can be found. All print jobs are built on the print platform. For moreinformation see Printing Area.

User Interface (UI): This is the built-in touchscreen which allows the user to interface with the printer. The touchscreen allows the user tocheck printing status, material levels, as well as power printer off. For more information on what user can access through the UI go to theUser Interface section of this manual.Power Cord and Power Switch: The electrical power cord is plugged into the printer here. There is also a Power Switch located next to thepower outlet.Material Drawer Module (MDM): The MDM drawer is a push/push type mechanism. To open the drawer push in, drawer should pop openallowing you to pull it open the rest of the way. The MDM contains the part and support materials and the waste bag.

Printing AreaThe actual area that you can print a job consists of the x-axis (left-to-right) times (x) the y-axis (front-to-back) times (x) the z-axis (max height).

English (X x Y x Z) Metric (X x Y x Z)

11.6" x 8.3" x 5.6" 294mm x 211mm x 144mm

3D Printer System Components

Material Delivery Module (MDM)

ProJet® MJP 2500/2500 PlusSupport Material Containers 1 and 2: These containers hold the VisiJet® M2 SUP support material that is used for the build. The support material ishoused on the left side of the MDM in the white receptacles.

Part Material Containers 1 and 2: These containers hold the cartridges of the VisiJet® part material, which are used to build parts on the 3D printersystem. The part material is housed on the right side of the MDM in the black receptacles.

Smart Cartridge Technology: All cartridges incorporate smart cartridge technology that enables the ProJet® 2500 to verify that the user does notuse the wrong material, use material incorrectly, or use empty or expired containers, ensuring the material is safe to use.

Waste Bag ReceptacleBehind the Support Material cartridges there is a waste bag receptacle area containing a disposable bag and rigid liner. The waste bag and liner willneed to be changed periodically. See Changing Waste Bag Section of this manual to change waste bag.

NOTE: With every material cartridge delivered, two waste bags will be supplied. If more waste bags are required, they can be orderedseparately.

Power

Power Supply: In the rear of the printer there is an outlet to plug in the power supply cord and a switch to turn the system on. This is the only way topower the printer on from a complete shutdown state. Do not use this switch to shutdown printer. Printer should be shutdown through the UI andbrought back up by toggling the power switch on the back. (A)

CAUTION: It is advised to never pull the plug or use the switch as a means to power down the printer, always power off through theShutdown process on the UI.

NOTE: Unless the printer will not be used for a substantial period of time (>60 days), it is best to leave it powered on, as a result, the printerwill automatically go into a Standby state.

Additional DocumentationThe following documents will help you to achieve maximum pro ciency with your ProJet® 2500 .

ProJet MJP 2500 Facility Requirements GuideThe Facility Requirements Guide details the requirements necessary to install the ProJet® MJP 2500 3D Printer. Details include the necessary facilitydimensions, electrical and pneumatic resources, and any equipment that may be needed for installation. An electronic version of this document isavailable at http://infocenter.3dsystems.com/projetmjp2500/facility-requirements-guide.

ProJet MJP 2500 Installation GuideThe Installation Guide details the procedures required to properly install and set up the ProJet® MJP 2500 3D Printer at the customer’s site. Only a3D Systems Certi ed Field Service Engineer or a Certi ed Reseller is allowed to install the 3D printer system. An electronic version of this documentis available at https://3dscentral.3dsystems.com.

ProJet MJP 2500 Material and Post Processing GuideThe Material Guides detail the use of materials that have been certi ed for use in the ProJet® MJP 2500. Each material has its own Material Guide.Information speci c to each material is included in these guides. An electronic version of this document is available athttp://infocenter.3dsystems.com/projetmjp2500/post-processing-guide.

ProJet MJP 2500 Quick Start GuideThe Quick Start Guide gives the user a quick overview of the 3D printer system and the procedure for printing a part with the ProJet® MJP 2500. Anelectronic version of this document is available at http://infocenter.3dsystems.com/projetmjp2500/quick-start-guide.

ProJet MJP 2500 Global Harmonized Standards/Safety Data Sheets (GHS/SDS)Each material has its own GHS/SDS. The user must be familiar with all information contained in these documents before handling the materials.Every material shipment includes a paper copy of its GHS/SDS.

Electronic versions of the GHS/SDSs are available on our website at http://www.3dsystems.com/support/materials/msds

NOTE: All of the documentation listed here is available by following links listed in the descriptions above.

Electronic Documentation

3D SPRINT™ HelpThe 3D SPRINT™ printer application provides a complete on-line help guide for understanding how to utilize and manage the client software used forpart layout and job submission to your new printer.

User InterfaceUser InterfaceThe User Interface is located on the top of the printer to the right. There are ve main screens that contain sub menus that allow the user to performa variety of functions to control the printer. These ve screens and their menus are:

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Status Tab (A)The rst tab on the UI. The following features are accessed under the Status Tab (A). Refer to 1-7 for information that appears on this screen.

1. AAccess Platform - Pressing this button provides access to the print platform.

2. Start Print Job - Select to start the next print job in the print queue.

3. Refresh Print Queue - Refreshes the printer queue with the most recent jobs.

4. Current Layer Info - This area displays the current layer information.

5. Print Sender - This displays the ID of the person that sent the job.

6. Printer State - This area identi es what state the printer is in at any given time. See below for the various Printer States.

Ready - Printer ready to accept print jobs.

Printing - Printer is printing a job

Preparing Build - Printer is setting up to begin printing

Busy - Printer is performing maintenance

Standby - Printer is in a low power state

Paused - Current print is paused and can be resumed by selecting the button

Complete - Current print is completed and the part can be removed from the printer

Aborted - Current print was aborted

Warming Up - Printer or material cartridges are warming up to a Ready state

Waiting - Chamber Cooling Down - Printer is waiting for the build chamber to cool down before continuing printing

Initializing - Printer is powering on and going through initialization

Recovery - Printer has a fault and is attempting recovery

Error - Printer is in an Error state and may require a service call

Material Needed - the printer needs more material in order to print

7. Waste Bag Usage - This is an indicator of how full the waste bag is.

Prints Tab (B)Opens up the Print Queue (1) to manage the print queue of jobs for the printer.

Materials Tab (C)Displays information about the Part and Support materials loaded in the printer.

MMaterial Status -Displays the level of material in both the Support and Part Cartridges.

Part Message - Displays messages relating to the part material loaded in the printer.

Support Message - Displays messages relating to the support material loaded in the printer.

Material Information - Clicking on the material level in any one of the four of the material status screens will bring up an information box about thatparticular cartridge of material. Information listed here is:

1. Status - Current information about materials

a. Active – current cartridge in use for printing b. Inactive – cartridge available, but not currently in use c. Unusable – cartridge has a fault and cannot be used, contact service for assistance d. Missing – no cartridge installed e. Near Empty –cartridge is almost empty f. Empty –cartridge is empty g. Expired –cartridge is expired and needs to be replaced h. Warming Up – cartridge is warming up to print ready temperature

2. Material - Name of material in cartridge

3. Color/Type - Description of what material is, for example color, and characteristics

4. Order Number - The order number of the material

5. Original Weight - Original Weight of new cartridge

6. Current Weight - Weight of material remaining in cartridge

7. Batch - Date batch of material was made

8. Expires - Date material expires on

Note: When an expired cartridge is inserted, the printer will reject it. If a job is printing when the cartridge expires, it will to continue to

complete the job before declaring the cartridge is no longer available for use.

99. Make Active - Sets cartridge as the current one in use for printing.

Tools Tab (D)The following information can be accessed under the Tools tab.

1. Printer Info - Displays printer and version information.

22. Diagnostics - Many diagnostic procedures can be run under the Diagnostics button. See Diagnostics Menus below for more information.

Diagnostics Menus - Selecting the Diagnostics button under the Tools Tab will bring up the Diagnostics screen is where the User performs routinesthat help run and maintain the printer.

1. Inspect Planarizer Wiper Blade - Select this routine to inspect the planarizer blade for excess buildup. See Inspect Planaizer Blade procedure inthe Maintenance section.

2. Inspect Planarizer Ducts - This is a routine that will allow the user to inspect and clean the ducts in the planarizer. See Inspecting and CleaningPlanarizer Ducts procedure in the Maintenance section.

3. Head Maintenance Cycle - This is the routine that will be used to periodically clean the head waste area.

4. Jet Check Test - This is the routine that is used to verify that the jets are all jetting material properly. See Con rm Jets procedure inthe Maintenance section.

5. 3-Lane Support Test - Diagnostic test routine. Run this test as requested by your service representative

6. Fault History - A history of fault codes is stored under the Fault History.

7. Unlock Top Door - This button will allow the top door to unlock if the printer is in a Ready or Error State.

3. Material Change Wizard - To change from one type of material to another there is a ush operation that you have to perform to ensure all of

the rst material is out of the printer before adding a new material. This is where you run this routine to perform this. See Troubleshooting

section Material Change Over procedure for instructions.

4. Customer Usage - Displays customers printer and material usage.

5. Waste Bag - The waste bag needs to be changed as it lls up. See Changing Waste Bag Section of this manual to change waste bag.

6. Operator Maintenance - Selecting Operator Maintenance will bring up a maintenance schedule. Be sure to click on a maintenance item and

Reset the counter once the cleaning has been completed, otherwise a message will appear that the maintenance is over due. Before

performing any maintenance routines the printer must be in a Ready state and a clean print platform must be installed.

7. Save Log - Provides access to printer logs for service.

8. Power Options - Selecting the Power Options button provides access to Printer Shutdown, Printer Restart, Software Restart and Standby. For

shutting down the printer, the recommendation is that the printer always be shutdown through the UI. See Printer Shutdown section for

information.

9. IInstall Upgrade - Printer rmware can be updated using a USB thumbdrive.

Settings Screen (E)

1. Network Settings - The network settings can be veri ed through Network Settings.

2. Email Alerts - Set up email alerts to be noti ed about printer events.

Note: Some email clients may block access to this application during email setup. If you experience issues setting up email alerts, pleaseverify your email provider has not blocked access.

3. DDate Time Settings - To change or setup the date and time click on Date Time Settings.

4. Language Settings - Select language to display on UI.

5. APP Settings - Controls the UI brightness level and information about the UI itself.

6. Print Jobs -

Save Jobs - Enable or disable this feature for the ability to reprint jobs

Part Placement Optimization - Part placement optimization is suggested for printers running a high number of single lane jobs. Enabling thisfeature will yield the best print quality throughout the printer’s life.

Printer Setup

Power On PrinterSwitch power on located in the back of the printer to power on the device. Once the printer is switched on it shouldremain on unless it will not be used for a signi cant amount of time (>60 days).UI will begin to power up. This may take a minute or two for the screen to come on. When the UI is booted up the 3D Systems logo will appear andthen the Status screen will appear.

Changing Waste BagThe UI will instruct the user when it is time to change the Waste Bag. Follow these steps to change the waste bag.

NOTE: Even though the waste bag may not appear full when the user is noti ed to change it, it is highly recommended to replace the waste

bag when prompted to avoid unnecessary over ow and mess. When waste bag has been changed ensure you con rm the level has been reset tozero.

1. Verify that the printer is in READY.

2. Select Tools > Waste Bag (1).

3. Select Replace Waste Bag.

4. A message will appear prompting user to Open the MDM Drawer.

5. Wearing protective nitrile gloves, open the MDM drawer.

6. Remove waste bag.

NOTE: If the waste bag is stuck to the liner when you attempt to remove it, replace the entire liner and bag to prevent the bag from tearingand causing material to leak into the receptacle. Waste bags can be ordered using part number 311215-00. With each order you will receive30 bags and 1 liner.

7. Con rm on the printer UI when you have completed replacing the waste bag.

8. Dispose of bag according to local regulations.

9. Inspect waste bin for any remaining waste. If necessary, wipe out any waste that exists with a lint free cloth and isopropyl alcohol.

10. Replace bag and liner if necessary, close MDM.

11. Check to make sure the waste bag counter has been reset to 0%.

Material Cartridge Removal and InstallationWhen a material cartridge is empty and needs to be replaced, or if a partially lled container needs to be replaced with afull container, perform the following procedure.

NOTE: It is important to verify the type of material currently in the MDM before proceeding with these steps.

Removing Material Cartridge

NOTE: Cartridges cannot be removed from a cold printer. The printer must be warm before drawer will open and cartridges can be removed.

The MDM drawer (A) is a push/push mechanism. Push to open drawer, push to lock drawer.

1. Open the MDM drawer by pushing in at the recessed dimple.

2. Pull the MDM drawer open.

3. Turn the material cap (B) a 1/2 turn to clockwise to tighten the vent cap.

4. Press the release button (C) on the front. You will hear the cartridge release. Pull the cartridge out of the slot.

5. Dispose of the empty cartridge according to local regulations.

6. Wearing nitrile gloves and either protective sleeves or a lab coat to protect arms, use a disposable paper towel and wipe all material from the

container seal assembly, if necessary you can use some isopropyl alcohol on the paper towel to wipe up the excess material.

NOTE: It is important to always wear nitrile gloves and either protective sleeves or a labcoat to protect arms when coming in contact withmaterials to avoid getting materials on skin. Contact with skin may cause an allergic reaction.

Installing New Material CartridgeNOTE: Cartridges cannot be installed into a cold printer. The printer must be warm before drawer will open and cartridges can be installed.

To place a material cartridge into the MDM, perform the following steps:

1. Obtain a new material cartridge ensuring that it is the same material as currently installed in the MDM.

2. If drawer is not already open, push to unlock drawer.

3. Pull open the MDM drawer.

NOTE: The steps to install a support cartridge are the same as installing a part cartridge.

NOTE: To install cartridges into the MDM drawer properly ensure that the small cap be installed away from the user.

NOTE: It is important to verify the cartridges have been audibly clicked into place, have material in them, and the cartridge caps properlyventilated; otherwise the printer may not be able to pull material from the bottles, potentially resulting in the following fault codes:

93-134 thru 137 - cartridge check needed

4. Place cartridge in slot and push down until you hear it click in place.

5. Vent each cartridge by loosening the material cap (A) by a 1/2 turn counterclockwise.

6. Close the MDM drawer (B), by pushing in the dimple at the top until it’s latched securely.

7. Check the material level under the Materials tab (C) on the UI to ensure cartridge is seated properly into MDM and ready to print.

Print Platform Removal and InstallationNOTE: Make sure you are wearing Nitrile gloves and protective clothing before performing any of the following procedures. Always protectyourself from possible exposure to materials. Always wash hands thoroughly with soap and water after handling parts and/or material.Never eat or drink without washing hands rst.

1. Ensure the printer is turned on and the Printer State is in Ready or Standby mode.

2. Select the Access Platform button next to the light bulb icon on the printer touch screen.

NOTE: The Access Platform will not be available to select if the printer is not ready for the user to access the print platform.

3. The printer will move into position in order to allow access to the print platform. When prompted, open the door to access the print platform.

4. Lift to remove the platform.

5. Install clean print platform. Close top door. If it is placed correctly the platform will automatically lower and clamp the print platform in place.

6. A message will display (see below) asking user to con rm that the platform is clean, verify the platform is clean.

NOTE: Always be sure you are installing a room temperature print platform that is clean on both sides to avoid any printing issues. Also,con rm that the print platform is free from damage due to any drops or dings. Protruding metal on the platform may come in contact withthe printhead and cause severe damage.

Steps for PrintingOnce the printer is powered up, allow time for the printer to warm up and the materials in the MDM (Material Delivery Drawer) to heat up beforeaccessing the drawer and inserting cartridges. If no cartridges are installed, or cartridges are installed but cold, it can take 20 minutes before thematerial deliver system is warm enough to insert or remove cartridges. The status screen will display the Material Drawer is locked until thecartridges are available to access.

While the printer is warming up, the Printer State will alternate between "Warming" and "Busy" states for up to 1 hour, 15 minutes (time to warm upfrom a completely cold system) while warming and doing print head maintenance.

The status screen will display the Warmup Time Remaining, once the cartridges are inserted.

Once the system is warm and the material has melted to room temperature, the printer will automatically perform several Head Maintenance Cyclesbefore arriving at a Ready state.

Before Starting PrintPerform a Jet Check Procedure to con rm that all the jets are working properly prior to printing your rst build or anytime you notice print qualityissues. See Con rm Jets section of this manual for procedure.

Every time a job is sent to print, the UI will ask the user to con rm that a clean print platform is installed. UI will also ask the user to con rm the wastebag level.

Ensure that the print platform is clean and free from defects. Printing with a dirty or damaged platform can cause severe damage to the printer. Seethe Print Platform section for more information.

Access Platform

1. Select Access Platform from the UI.

2. Inspect platform to ensure it is clean and free from defects.

NOTE: Using a dirty or damaged platform can cause severe damage to printer. Always make sure your platform is clean and free fromdefects.

3. Install platform back into printer , close top door and con rm installation of a clean and empty print platform.

Inspect Waste Bag

4. Next select Tools > Waste Bag (1).

5. Check the percentage of material in the waste bag. If there is not going to be enough for your build, select Replace Waste Bag (2).

6. Wearing nitrile gloves, open the MDM drawer.

NOTE: The MDM Drawer will not open until the printer is warm.

NOTE: For larger builds it may be necessary to change the waste bag in the middle of printing.

7. Remove the waste bag.

8. Dispose of bag according to local regulations.

9. Inspect the waste bin for any remaining waste. if necessary, wipe out any waste that exists with the lint free cloth and isopropyl alcohol.

10. Replace the waste bag and con rm, and close the MDM drawer.

11. Verify that the waste bag is reading 0% on the UI.

Check/Add Material in MDMYou can check the material levels by selecting the Materials tab. If material is required to print the next build make sure that the same material that iscurrently in the printer is used. If you need to add material, go to Material Cartridge & Removal section.

Launching SoftwareThe software that will be used to create and send les to print a build job is called 33D SPRINT . This section is designed to walk you throughselecting your printer, selecting materials, and printing your rst print. For detailed information on the features of 3D SPRINT™ you can access thefull help document by clicking on the icon inside the 3D SPRINT™ software.

Double click the 3D SPRINT™ icon on your computer/laptop or select it from your list of available programs loaded on your computer.

TM

NOTE: If you do not have 3D SPRINT™ loaded on your computer you can obtain a copy athttp://infocenter.3dsystems.com/projetmjp2500/software-downloads.

Printing a PartTo print your rst part follow these instructions.

NOTE: Ensure print platform is installed prior to printing a part. See Print Platform Installation for more information.

Selecting the PrinterNOTE: A support base of material is aalways printed prior to printing any part material, and is an integral part of the print build that must beremoved later in the Post Processing Guide.

1. Select the printer you wish to print your part on. Click on the Printer (1) button at the top.

2. A list of available printers will come up. Click on desired printer (2a) on the printer you wish to use and select Next (2b).

SSelecting Material

1. Select the desired material your part will be printed with. Double Click desired material (3a) and select Next (3b).

NOTE: If you need to change the material from what is currently installed in the printer, you will need to perform an MCO (MaterialChangeover). See instructions to perform an MCO.

SSelecting Print Mode

1. Select the print mode. Available print modes will automatically populate after you select your material. Click on desired mode (4a) and select

Next (4b).

Selecting Build Style1. Select the Build Style. The default Build Style is General. You can create other build styles under the Printer Tools / Printer Settings section. SelectBuild Style option and press SET.

PPrinting the File

1. In the Print (1) tab select File > Import (2) to import an .stl le.

2. Navigate to the le you wish to print, click Open (3).

3. Select Auto Place (4a) > Set (4b). File(s) will automatically arrange onto the platform. If le(s) are too large, scale le down by selectingTransform>Scale.

4. Select Add to Print Queue. (5a)

5. A veri cation box will come up. Check the le name and when you are sure it is the correct le, select Add to Queue (5b).

6. Print Queue will display current parts being printed (7) and where your job is in the queue.

Send Job to Print

1. On the Printer UI, select the Prints tab (1).

2. Select the job to print (2).

3. Select the Print (3) button.

NOTE: Once a build is started, the Top Door is locked. The build can't be modi ed or adjusted in anyway during the entire build.

Removing Part

1. When job is complete, select "Access Platform" to bring the print platform into position and open the top door to lift and remove the platform,

refer to Print Platform Removal in Printer Setup.

2. Refer to the Post Processing Guide for instructions on how to get the best results for your nished part.

Printer Power OptionsThe ProJet® MJP 2500 & ProJet® MJP 2500 Plus printer goes into lower power modes when it has been idle for a period of time. After 30 minutes,the printer will enter Standby mode. After 7 hours, the printer will enter Conserve mode. The UI status will display as in Standby during this time.Sending a print job or interacting with the front panel will start warming up the printer. The printer can be placed in conserve mode by selecting"Standby" in the Tools > Printer Shutdown tabs.

ProJet® MJP 2500 & ProJet® MJP 2500 Plus Standby Conserve

Low power mode (idle state) 30 minutes 7 hours

Ready State (from low power mode) 8 minutes 20 minutes

Storing Printer for Extended Time FrameWhen the printer is going to be stored for an extended period of time (>60 days) you will need to call a Certi ed Partner to set up a service call for aDry Out procedure to be performed. This will clear out any residual material out of printer lines for extended storing.

Printer ShutdownIf you do not plan on operating the 3D printer system on a regular basis and want to shut it down for an extended period of time, follow these steps:

1. Verify that the printer is not building.

2. Select Tools (1) from the top tool bar.

3. Select Shutdown (2) on the Tools menu screen.

4. Next, select Printer Shutdown and click.

5. The next message that pops up is asking if you are sure you want to shutdown the printer. Select OK.

6. The Printer Shutdown screen will appear next. This lets the user know that the printer is shutting down and not to take any action.

7. A message will then come up that states it is now safe to turn the power switch off. Turn off the printer switch on the back of the printer.

NOTE: Unless the printer will be idle for an excessively long time (>60 days) it is not necessary to shut it down. Shutting down the printer willcause longer wait times for warming, because it is warming from a cold state.

NOTE: Whenever the printer is powered down, wait 60 seconds before toggling the power switch back on.

MCO

Full Material Changeover (MCO)For successful build jobs, when a user wants to switch from one part material to another without material mixing, a full Material Changeover (MCO)must be performed. A full MCO is required when switching from a rigid material to a elastomeric material or vise versa.

NOTE: Please ensure you have replaced the waste bag with a new empty one PRIOR to starting the Material Changeover Procedure. Also,ensure you have the required materials for the material change – two MCO Cleaner 2500 cartridges, two new part material cartridgesand two support material cartridges for head maintenance cycles.

NOTE: Full-MCO requires two support cartridges present to complete successfully.

NOTE: If MCO is not performed correctly, the color pro le of the new installed material may have residual original material color.

1. Ensure printer is in Ready state. Select Tools > Material Change Wizard from the UI.

2. Select Start Material Changeover from the right.

3. To start material changeover select Yes.

4. Verify you have the required material on hand to start the material changeover procedure.

5. The next step is to replace the waste bag before MCO process begins. If waste bag needs to be changed, select Replaced Waste Bag, after

bag has been replaced. If the waste bag is empty already, select Use Existing Bag.

6. The next screen shows that the Material Change Wizard has started.

7. When the next pop up comes up, remove current part material cartridges and close the MDM drawer, select OK.

8. Once complete, you will be prompted to insert two MCO Cleaner 2500 cartridges and close the MDM drawer. Select OK.

NOTE: This step can take 30-45 minutes to complete while it removes the old part material from the printer.

NOTE: If the cartridges are cold the process will take an additional 30 minutes to allow material to warm before continuing.

9. The MCO Cleaner material ushes the rest of the part material out. This can take 30-45 minutes.

10. When this pop up comes up, remove the cleaner cartridges out of the MDM and close the drawer. Select OK.

11. Printer needs to ush out the Cleaner material.

12. When prompted the new part material cartridges need to be inserted into the MDM. Select OK.

NOTE: If the cartridges are cold the process will take an additional 30 minutes to allow material to warm before continuing.

13. This step can take 30-60 minutes to complete loading the new material into the system.

14. Once the Material Changeover Process is complete a con rmation screen will appear.

Pass Through Material Changeover (MCO)The Pass Though Material Changeover gives the option for different rigid materials (M2R-WT, M2R-BK and M2R-CL) to be swapped out withoutperforming a Material Changeover (MCO).

NOTE: Performing a Pass Through MCO will have some material mixing. This option is only applied to rigid materials.

1. When swapping to a different rigid material than what is currently installed, the message "Material Mismatch" will be displayed on the UI.

Select Material Changeover if you would like to have no mixing between materials. This option will perform a full MCO.

or

Select Begin using VisiJet M2???. Materials will have some mixing.

or

Select Continue using VisiJet M2???. Reinstall the currently used material.

Below is the MMaterial Change Over (MCO) Matrix. This matrix shows the required action when switching materials.

F= Full MCO required

N= No MCO, print through okay

F, N = Give the user the option to do a "Full MCO" or choose to just insert bottles and do "No MCO"

Material Change Over (MCO) Matrix

From/To M2RCL(RL)

M2RWT(RT)

M2RBK(RK)

M2R-CL(RR)

M2R-WT(RE)

M2R-GRY

(RG)

M2R-BK

(RB)

M2R-TN

(DY)

M2G-CL

(GL)

M2G-DUR

(GD)

M2ENT

(NT)

M2EBK

(CB)

M2 RCL(RL)

X F,N F,N F,N F,N F,N F,N F,N F,N F,N F F

MM2 RWT(RT)

F,N X F,N F,N F,N F,N F,N F,N F F F F

M2 RBK(RK)

F,N F,N X F,N F,N F,N F,N F,N F,N F,N F F

M2R-CL (RR)

F,N F,N F,N X F,N F,N F,N F,N F,N F,N F F

M2R-WT (RE)

F,N F,N F,N F,N X F,N F,N F,N F F F F

M2R-GRY(RG)

F,N F,N F,N F,N F,N X F,N F,N F F F F

M2R-BK(RB)

F,N F,N F,N F,N F,N F,N X F,N F,N F,N F F

M2R-TN(DY)

F,N F,N F,N F,N F,N F,N F,N X F,N F,N F F

M2G-CL(GL)

F,N F F,N F,N F F F,N F X F,N F F

M2G-DUR(GD)

F,N F F,N F,N F F F,N F F,N X F F

M2 ENT(NT)

F F F F F F F F F F X F,N

M2 EBK(CB)

F F F F F F F F F F F,N X

MaintenanceOperator MaintenanceThe UI provides reminders when routine maintenance is required.

NOTE: The printer must be at a Ready state and a clean print platform installed before performing any of the routines below:

There are several ways a user can tell if maintenance needs to be performed on the printer.

A pop up will appear on the UI letting the user know

The user can select Operator Maintenance from the UI and see when the next maintenance procedure will need to be performed

If the user sets up email alerts, an email alert will tell the user maintenance needs to be performed

Use the following procedures to perform maintenance when needed.

Operating Environment Recommendations for Best PerformanceOperating Temperature Range: 18-28°C (64-82°F)

Optimal Temperatures Range: 18-24°C (64-75°F)

Humidity: Maintained at 30 to 70% RH

Replacing the Particulate Carbon Filter

Replacing the Particulate Carbon FilterThe carbon lter is designed to remove particulates, odors, and gasses from the build area.

Access to this lter is from the front of the machine on the right hand side. Open door, loosen the thumb screw on the door containing the lter,remove the lter, insert new lter, close door, tighten thumb screw.

NOTE: This is a customer replaceable part. Particulate Filter with Handle - P/N 310259-00.

Photo below illustrates a lter that needs to be changed.

Photo below illustrates a lter that is clean and new.

Cleaning Filter Screen

Cleaning Filter ScreenThere is a screen that is placed above the particulate lter to add extra ltering protection for the lter. This screen will need to becleaned periodically.

1. Open the compartment holding the lter screen by loosening the two thumb screws above the particulate lter compartment (1).

2. Wearing Nitrile gloves, lift panel up and pull out screen.

3. If more than 50% of the screen is blocked, clean the screen by holding over an approved waste disposal receptacle and brushing off loose

particles from screen. Screen may then be wiped clean using a paper towel with water.

4. Close panel and tighten thumb screw.

Inspecting and Cleaning Planarizer Ducts

Inspect and Clean Planarizer DuctsMaterial can get trapped and built-up in the ducts of the planarizer. It is important to periodically inspect and clean these areas. Follow these steps toinspect and clean the planarizer ducts.

NOTE: Always wear nitrile gloves when inspecting and cleaning planarizer ducts.

To inspect and clean planarizer ducts:

1. Click on Tools > Diagnostics > Inspect Planarizer Ducts .

2. Carriage will move out of the way and planarizer assembly will tilt, allowing access to the ducts (2).

3. Open planarizer cover to access the planaerizer cover to access the planarizer assembly and ducts.

4. Open Top Door.

5. Take a foam swab with some Isopropyl alcohol on it and wipe in and around the ducts, taking care to remove all excess material.

6. Inspect planarizer housing and if necessary, wipe excess material off with foam swab (4).

7. Using a foam swab, gently wipe out excess material from holes. For stubborn areas, use a bit of isopropyl alcohol on the foam swab before

wiping.

8. When all material has been cleaned up, close top door and carriage will return to Home position.

9. Dispose foam swabs in proper disposal container.

10. On the user interface, click on Tools>Operator Maintenance>Planarizer Ducts>click Yes, that they have been cleaned.

Inspect Planarizer Blade

Inspect Planarizer BladeThe planarizer blade will need to be inspected periodically and wiped off. Excess material can build up over time.

1. In the UI click on Tools > Diagnostics > Inspect Planarizer Wiper Blade

2. Carriage will move out of the way and planarizer assembly will tilt, allowing access to the blade.

3. Lift top door.

4. Open planarizer cover to access wiper blade assembly.

5. Wearing nitrile gloves, take a paper towel with isopropyl alcohol and wipe off excess buildup off of blade.

CAUTION: Blade is sharp, wipe blade with care.

6. Close Planarizer access cover.

7. Close top cover, carriage will return to home position.

8. On the user interface, select Tools>Operator Maintenance>Planarizer Wiper Blade>Yes, that it has been cleaned.

Clean Print Carriage Optical Home Sensor

Clean Print Carriage Optical Home SensorPPixie Dust Removal from Opto Sensors

Over time pixie dust will accumulate on the opto sensors and will need to be cleaned off. Follow this procedure for cleaning the Opto sensors.

NOTE: Always wear nitrile gloves when cleaning the Opto sensors.

1. From the UI Select Tools > Diagnostics > Inspect Planarizer Ducts. This will move the carriage into position.

2. Open Top Door.

3. Lift the carriage cover to gain better visibility of the sensors.

4. Push y-carriage to move ag away from sensor in order to clean inside of the sensor.

5. Take a foam swab with isopropyl alcohol on it and gently wipe around the Opto sensors removing all the pixie dust from them.

5. After all the excess pixie dust is cleaned off the sensors, close the carriage cover.

6. Close the Top Door and carriage will move back into position.

Removing Pixie Dust from UV Assemblies (left and right)

Removing Pixie Dust from UV Assemblies (right and left)Over time, the UV assemblies accumulate a buildup of pixie dust (light coating of material particles) that will need to be wiped off with a lint freecloth and isopropyl alcohol.

Right UV Assembly

1. Select Tools > Diagnostics > Inspect Planarizer Ducts

2. The print engine will be centered over the platform allowing user access to the UV lamp assembly.

3. Place a paper towel underneath carriage to catch any material that is loosened during the wiping process.

4. Reach underneath to the right UV lamp assembly and wipe pixie dust using a lint free cloth moistened with isopropyl alcohol.

NOTE: Always wear nitrile gloves and either a protective sleeve or lab coat when performing this procedure to protect skin from exposure touncured materials.

NOTE: When wiping the right UV assembly use care not to touch printhead.

NOTE: It may be helpful to shine a ashlight where you are wiping for better visibility.

5. When material is removed, carefully remove the paper towel and dispose of properly.

Left UV Assembly

1. Lift left UV lamp cover up and gently wipe the entire underside of the UV Assembly with a lint free cloth moistened with isopropyl alcohol.

2. When nished, close cover and top door.

Con rm JetsJet Check RoutinePerform this procedure to con rm that all printhead jets are working properly if:

You are installing the printer for the rst time, or

The machine has not recently completed a print, or

Completed prints appear to be missing material (support or part material)

Items Needed:

(1) Clean print platform.

Nitrile Gloves

Note: Jet Check Routine can take several minutes to complete.

1. Purge the printhead by selecting Tools > Diagnostics > Head Maintenance Cycle (1) through the UI.

2. Next select Jet Check Test (2),

3. Select OK.

4. When Jet Check is started, a screen pops up asking the User to Access Platform, Continue, or Cancel. Select Access Platform.

NOTE: If Step 6 has already been performed, select Continue.

5. Put on a pair of Nitrile gloves.

6. Select Access Platform in order to insert a clean and empty print platform, or select Continue if this step has already been performed.

7. Once the print platform is installed, close the cover to the printer and the jet check routine will execute.

8. Once the routine nishes, access the print platform to evaluate the printed image against the JJet Check Evaluation Criteria on the next page.

9. If the image is acceptable (Pass), the printer is ready to start a build.

10. If the image is unacceptable (Fail) repeat steps 1-7.

11. If Jet Check Print does not pass after the third attempt, the printer will need to be serviced.

12. Clean the print platform using the Cleaning Print Platform instructions.

There are a number of possible causes for jetting issues which would cause a failed result, some but not all are:

Thermal issues in the material delivery system

Cabling

Electronics and circuit boards

Head maintenance system

Printhead issues

Jet Check Evaluation Criteria

There are three criteria in which to evaluate the Jet Check Test Print. A fail in any of the three criteria results in a fail for the Jet Check and willrequire the procedure to be repeated or the printer to be serviced.

Evaluation Criterion 1 of 3: What is the total count of gaps in the part and/or support material side of the print?

Part Material Pass: If there are 10 or less gaps in the part material side of the print

Support Material Pass: If there are 5 or less gaps in the support material side of the print

If both the part and support material pass, proceed to the second evaluation.

EEvaluation Criterion 2 of 3: Are there 5 lines between the gaps in the same row of part or support material?

Fail Samples

Pass Samples

If all gaps within a single row have 5 lines or more between them, proceed to the third evaluation.

Evaluation Criterion 3 of 3: Are there at least 2 lines between a gap in a row above or below?

When performing this evaluation, only compare rows of part material to other rows of part material and only compare rows of support material toother rows of support material.

Fail Sample

Pass Sample

Cleaning Exterior SurfacesDo not remove any outer panels when cleaning the printer. Panels must only be removed by quali ed 3D Systems Technical Support Representatives.

Remove dust from outer surfaces of printer by wiping with a clean, dry, lint-free cloth.

Remove dirt and grease from printer outer surface by spraying all-purpose cleaner on a clean cloth and gently wiping it down.

CAUTION: Use only non-abrasive, alcohol-free cleaners to clean surfaces. Do not use all-purpose cleaners containing petroleum-basedpolishing agents such as liquid wax.

NOTE: Before cleaning, the 3D printer system must be idle to avoid aborting a build.

Cleaning Polycarbonate Top DoorPolycarbonate Top Door should be cleaned with a non-abrasive cleaning and damp cloth. Gently wipe surface using dampened cloth to removedebris.

CAUTION: Do not use cleaners such as Windex™ and paper towels to clean polycarbonate surfaces. Use only a non-abrasive cleaner anda Kimwipe™ or a similar lint free cloth. Using anything else will scratch the polycarbonate surface.

Cleaning Print PlatformAny time parts are processed, it is a good practice to clean the print platform and re-insert it into the printer. Followthese steps for cleaning the platform:

1. Use a at razor blade or putty knife to scrape any excess support material off of the platform. Be careful not to scratch the black coating on

the platform.

2. Spray the platform with isopropyl alcohol (IPA) and wipe with paper towels.

3. When cleaning the print platform, always clean both sides.

NOTE: The print platform should be clean and at room temperature before installing and using it in the printer.

Cleaning the User InterfaceRemove any printed parts before cleaning the user interface. This will prevent the printer from initiating any actions if controls are accidentlypressed.

Spray a water-based solvent such as Simple Green onto a lint-free soft cloth; do not wipe with a dry cloth or spray cleaner directly onto touch screen.

Gently wipe dirt and part material residue from touch screen using an ammonia-based glass cleaner on a clean, lint-free cloth.

DDo Not Use:

A dry cloth on the touch screen

Any cleaning products that contain acetone, MEK or alcohol

Any abrasive cleaning products

Using these cleaning products can damage the touch screen.

MDM MaintainanceThe following general maintenance procedures provided must be accomplished to help maintain high part yield and to reduce the printer down time.

When changing material cartridges, material may be present in the MDM receptacle after the cartridge is removed. If a large pool of material ispresent (bottom is submerged and walls of the cartridge receptacle are reached), do not place a clean material cartridge into the receptacle, call yourreseller/partner.

CAUTION: The MDM cartridge receptacle and material will be warm; avoid touching the sides of the holder during the cleaning process.Wear heat resistant gloves and goggles.

Cleaning the MDM DrawerUsing Isopropyl Alcohol and a lint free cloth, dampen cloth with the alcohol and clean around the cartridge receptacle.

Routine MaintenanceIt is necessary to keep the printer clean and free of debris by cleaning up any dust that has collected around the printhead and the surroundingareas. Depending on the printer usage, it is recommended to clean every week for light usage and every print for heavy usage.

IItems needed

Nitrile gloves

Lint free paper towels or a damp cloth

Isopropyl alcohol or similar non-abrasive cleaner

Vacuum or compressed air hose

Items to clean

Beauty plate

Inside and outside of Planarizer cover

Outside of printer

WARNING: DO NOT CLEAN THE UNDERSIDE OF THE PRINTHEAD (JET STACK). DOING SO WILL CAUSE SEVERE DAMAGE.

TroubleshootingThe Troubleshooting section is designed to help the user diagnose any anomalies that is happening with the printer before having to call for service.Most of the everyday things that can occur are listed in this section. If this section does not answer the question or solve the problem, contact yourCerti ed Partner for service.

Shrink Compensation

Shrink Compensation for ProJet VisiJet MaterialsMaterial shrinkage occurs in thermosets as they transition from liquid state to solid state during the curing process.

The 3DSSPRINT Client Software has features that allow the user to compensate for the natural shrinkage of the material in order to ne tune theaccuracy of a part.

These shrink compensation values serve as general guidelines to setting shrink compensation. Part building and cleaning in a controlled process willbest determine the optimal shrink compensation values for a particular geometry.

ProJet® MJP 2500 Default Shrink Compensation Values for all materials (as of 20171017) are as follows. New default values MAY be rolled outwithout software update noti cation.

Material X Value Y Value Z Value

*VisiJet® M2 RWT (Rigid White, Standard) 0.50% 0.50% 0.00%

*VisiJet® M2 RCL (Rigid Clear, Standard) 0.50% 0.50% 0.00%

*VisiJet® M2 RBK (Rigid Black, Standard) 0.50% 0.50% 0.00%

VisiJet® M2R-WT (Rigid White, General Purpose) 0.70% 0.70% -0.60%

VisiJet® M2R-BK (Rigid Black, General Purpose) 0.70% 0.70% -0.60%

VisiJet® M2R-CL (Rigid Clear, General Purpose) 0.70% 0.70% -0.60%

VisiJet® M2 EBK (Elastomeric Black, High Flex) 0.00% 0.00% 0.00%

VisiJet® M2 ENT (Elastomeric Natural, High Flex) 0.00% 0.00% 0.00%

VisiJet® M2G-DUR (Engineering Clear, PP-like) -0.30% -0.20% -0.30%

VisiJet® M2R-GRY (Rigid Gray, High Contrast) 0.70% 0.70% -0.60%

VisiJet® M2G-CL (Engineering Clear, ABS-like) -0.05% 0.05% -0.40%

* Replaces former VisiJet® materials (RWT, RCL and RBK).

Identify the exact X and Y dimensions of the part using a CAD program.

Most CAD programs and simple .stl le viewers will provide a way to view a part with its dimensions.

Make note of the actual X and Y dimensions as XCAD and YCAD.

Build and clean the part and take measurements of the nished part.

It is recommended to measure along the critical dimensions of the geometry, take measurements in multiple areas and take an average of the

values.

Measurements can be made using calipers or more advanced metrology methods.

Make note of the X and Y dimensions of the printed part and mark them as XPART and YPART.

NOTE: If the measurement of the nished part is different from the measurement of the CAD model, ne tune the accuracy using scalingfactors.

Determine the Scaling Factor to use for the next buildUse the following formula to calculate the scaling percentage to be used for ne tuning the build:

XCAD = XCAD x (1 + X Scaling Factor) x (XPART / (divided by) XCAD)

YCAD = YCAD x (1 + Y Scaling Factor) x (YPART / YCAD)

® ®

Therefore,

X Scaling Factor = (1+ (XCAD - XPART) / XPART) x 100 (answer will be a percentage)

Y Scaling Factor = (1+ (YCAD - YPART) / YPART) x 100 (answer will be a percentage)

EExample:

X measurement of CAD model = 3.000"

Y measurement of CAD model = 5.000"

X measurement of printed part = 2.998"

Y measurement of printed part = 4.989"

X Scaling Factor = (1+ (3.000 - 2.998) / 2.998) x 100 = 0.067%

Y Scaling Factor = (1+ (5.00 - 4.989) / 4.989) x 100 = 0.22%

Applying Shrink Compensation Values

There are two ways (Methods A and B) to select or enter new custom Shrink Compensation for the job.

Method AEnter standard Shrink Compensation Values for the material or entire print job.

1. Open 3D SPRINT™ Client Software and select Print > Printer Tools > Printer Setting.

2. Select the Add Button.

4. Give this new Shrink Compensation a name, enter the new values, click SET.

5. Now the printer is defaulted to the new set of shrink compensation values. The bottom right corner information window is providing the new

maximum printable size for XYZ accordingly per shrink compensation. You can now load jobs and print to the printer using these Shrink

Compensation values.

Method BSelect Shrink Compensation Values for this material.

1. Open 3DSSPRINT client software and select the Printer.

2. Select the printer (use cursor to show printer information) you wish to print the job with and then click Next.

3. Select material for the job, click Next.

4. Select Print Mode, and then click Next.

5. Pick your Build Style with Shrink Compensation values entered in Method A and click Set.

6. Now the printer is set to print with the selected shrink compensation values. The information window is showing maximum printable size for

XYZ accordingly per Shrink Compensation. You can now load jobs and print to this printer with these particular set of Shrink Compensation

values.

7. Now this job is ready to print with the chosen shrink compensation values for the parts. You can now add the job to the Print Queue for

printing.

Print your part(s) with scaling factors and con rm by measuring. Process may need to be repeated depending on the various geometries of parts.

Printer Status and Fault Code Recovery

The ProJet MJP 2500 uses codes to identify various fault or status conditions with the printer:

Status about the device, for example, cartridges are low on material

User-clearable faults, by the user performing cleaning procedures

Printer-clearable faults, where the printer is automatically attempting recovery

Service required faults, which can only be resolved by a certi ed partner

Check the Printer Status envelope for current printer conditions.

Codes listed below describe user-clearable and printer-clearable faults:

PPrinter Status Code Issue Description Customer Troubleshooting Steps

90-122 - Part Quality May BeCompromised

The printer may have of had an error or a delay of over30 minutes (recovery from an error, waiting for userintervention) which could impact part quality.

1. Check the Fault History list for errors that may

have cause the delay to resolve any outstanding

issues.

2. Set up email alerts to be noti ed when the

printer needs user intervention (new material,

empty the waste bag).

92-113 - Print Platform frontsensor intermittent

92-114 - Print Platform rearsensor intermittent

Print Platform sensors may be dirty and require cleaning. 1. Access Platform from the UI > Status Tab

2. Open top door

3. Remove Print Platform

4. Inspect the plate sensors and clean any debris

on or around them

5. Replace print platform

6. Close top door

7. Reboot machine from UI > Tools Tab > Shutdown

> Printer Reboot

8. If this does not solve the problem call your

Certi ed Partner for service.

92-152 Planarizer motor stall If the print platform is installed incorrectly or hasmaterial on the bottom, it allows the print platform tobe higher than the printer thinks it is and a minorimpact could occur, stalling the motor.

1. Access Platform from the UI > Status Tab

2. Open top door

3. Remove Print Platform

4. Clean both sides of the print platform

5. Replace print platform

6. Close top door

7. Reboot machine from UI >Tools Tab > Shutdown

> Printer Reboot

93-120 thru 123

93-130 thru 133 Support/partcartridge 1/2 ll timeout

93-134 thru 137: Support/part

93-168 - 171 - cartridge shouldnot be empty

Cartridge 1/2 check needed

93-120 thru 123 & 93-130 thru 133 - When these errorsare detected, the support and build materials are tryingto recover from lling errors

93-134 thru 137 - lling errors

Printer thinks there should still be material in thecartridge

1. Check the affected cartridge and verify:

2. Cartridge has material

3. Cartridge is fully inserted

4. Cartridge vent cap has been loosened 1/2 turn

counter-clockwise and is clear of material.

The printer may delay for several minutes while it istrying to recover, if no material is available for printing.

®

PPrinter Status Code Issue Description Customer Troubleshooting Steps

93-111/ 93-113 - Support / BuildHead Res max dose countexceeded

Printer is having issues dosing the printhead 1. The printer will try to recover automatically from

this issue

2. The printer may go through several Error states

and reboot in its recovery process.

3. If it is not able to ultimately recover, it will reboot

into a Diagnostics mode for the user to call

service.

93-114 - Unable to ll theprinthead for purging

Not enough material available The printer may not have enough material to performstandard maintenance, like purges. Please verify. - Cartridge has material - Cartridge is fully inserted - Cartridge vent cap has been loosened a 1/2 turncounter-clockwise and is clear of material. If Cartridges have just been inserted and are cold, it maytake 60-90 minutes to warm to an operationaltemperature.

93-200, 93-201 Excessivesupport/part material used

Printer is using more material than can be accountedfor

Check the printer for any material leakage and contacta Certi ed Partner for service.

93-295-296 - Insu cient material Insu cient material use in the printhead. Printer keepsprinting but no material is being put down.

Call service

94-203 Planarizer ContactCalibration Failed

Planarizer Contact Calibration Failed prior to printing,the printer calibrates the planarizer gap. If it fails, theprinter will wait fo the user to remove and re-positionthe plate.

1. Access Platform from the UI > Status Tab

2. Open top door

3. Remove print platform

4. Clean both sides of the print platform

5. Replace print platform

6. Close top door

94-104 Printer Slowing Down

95-118 Build Chamber Too Hot

Printer slowing down to cool

Build Chamber Too Hot while printing, if the printershows slowing down to cool, the build chamber is aboveoptimal temperature. If it continues to exceed temp, theprinter will pause printing until the temperature goesdown.

1. Check ambient temperature, optimal

temperature range is 18°-24°C (64°-75°F).

2. Verify that the particulate lter and the screen

above the lter are not plugged. Replace as

necessary.

3. Make sure the printer is not next to a window in

direct sunlight.

4. Make sure the back of the printer is 12" from the

wall.

92-157 Y Axis Motor CannotHome

94-207 Clean Print Carriage andOptical Home Sensor

Sensor may be dirty Clean Print Carriage Optical home sensor. See Cleaningand Maintenance section for cleaning sensors.

PPrinter Status Code Issue Description Customer Troubleshooting Steps

94-301 - 307 - Job Aborted:

301 - Print Job Aborted: The buildchamber was too hot to continuejob. Check ambient temperatureand lter. 302 - Print Job Aborted: Z-axisand layer count mismatch. Callservice to inspect z-axis if erroroccurs again. 303 - Print Job Aborted: The topdoor was opened while printing. 304 - Print Job Aborted: Theplanarizer cover was openedwhile printing. 305 - Print Job Aborted: The rearservice panel was removed whileprinting. 306 - Print Job Aborted: Issuedetected with the carriage board.Call service to inspect carriageboard and cabling. 307 - Print Job Aborted: Issuedetected with the PDAC board.Call service to inspect PDACboard and cabling.

The printer detected an issue requiring the job to beaborted.

Review cause for the aborted reason and retry the printjob. Call service if required.

Non-Fault Code Recovery

Problem Description Troubleshooting Steps

The printer will not power up The UI is off and there are no sounds coming from theprinter.

1. Turn the power switch off

2. Wait for 30 seconds

3. Unplug the power cord

4. Wait for 10 seconds

5. Make sure the power switch is off

6. Plug in the power cord

7. Wait for 2 seconds

8. Turn the power switch on

9. The UI should be powered on and the printer shouldstart making turn on initialization sounds within thenext minute. If this does not happen please contactyour local service provider

PProblem Description Troubleshooting Steps

The UI displays a message“Printer Disconnected”

The printer lost its connection and is non-responsive. 1. Turn the power switch off

2. Wait for 30 seconds

3. Unplug the power cord

4. Wait for 10 seconds

5. Make sure the power switch is off

6. Plug in the power cord

7. Wait for 2 seconds

8. Turn the power switch on

9. The UI should be powered on and the printer shouldstart making turn on initialization sounds within aminute or so.

10. The UI should be ready and communicating with theprinter in 2 to 3 minutes. If this does not happenplease contact your local service provider

User Interface

Powered up, non-responsive. The UI appears to be hung, the printer is powered on,the UI is displaying a screen (not blank), but is non-responsive.

1. Turn the power switch off

2. Wait for 30 seconds

3. Unplug the power cord

4. Wait for 10 seconds

5. Make sure the power switch is off

6. Plug in the power cord

7. Wait for 2 seconds

8. Turn the power switch on

9. The UI should be powered on and the printer shouldstart making turn on initialization sounds within aminute or so.

10. The UI should be ready and communicating with theprinter in about 2 to 3 minutes. If this does nothappen please contact your local service provider

PProblem Description Troubleshooting Steps

UI stuck in a speci c routine The UI appears to be stuck in a speci c routine, such asaborting a job, accessing the platform, etc., for at least1 minute.

1. Turn the power switch off

2. Wait for 30 seconds

3. Unplug the power cord

4. Wait for 10 seconds

5. Make sure the power switch is off

6. Plug in the power cord

7. Wait for 2 seconds

8. Turn the power switch on

9. The UI should be powered on and the printer shouldstart making turn on initialization sounds within aminute or so.

10. The UI should be ready and communicating with theprinter in about 2 to 3 minutes. If this does nothappen please contact your local service provider

UI black, machine powered on The machine is powered on, fans and other machinenoises are observed.

1. Turn the power switch off

2. Wait for 30 seconds

3. Unplug the power cord

4. Wait for 10 seconds

5. Make sure the power switch is off

6. Plug in the power cord

7. Wait for 2 seconds

8. Turn the power switch on

9. The UI should be powered on and the printer shouldstart making turn on initialization sounds within aminute or so.

10. The UI should be ready and communicating with theprinter in about 2 to 3 minutes. If this does nothappen please contact your local service provider

Material Delivery/MaterialCartridges

Excessive material in thecartridge receptacle

A visible amount of material remains in the cartridgereceptacle

1. Do not insert a new material cartridge.

2. Call your local service provider.

Material Changeover Failure The Material Changeover Wizard failed mid-way throughthe process.

1. Follow the UI prompts for recovery.

PProblem Description Troubleshooting Steps

Cannot insert material cartridges The material receptacle will not allow a bottle to beinserted.

1. Do not attempt to load support material cartridgesinto the printer until it has warmed up for 20 minutes.

2. Verify that the material cartridge is fully inserted. Thecartridge should click into place.

3. If the problem persists, contact your local serviceprovider.

Cartridge cannot be removedfrom the machine

The release button is pushed, but the cartridge can’t beremoved.

1. Con rm that your machine is warm, do not attempt

to remove cold material cartridges, if the printer is at

ready state and the problem persists, contact your

local service provider.

Material delivery drawer won’topen

The material delivery drawer locks during materialdelivery maintenance or to protect the machine fromdamage caused by inserting or removing cold materialbottles

1. This is normal behavior.

2. The material delivery drawer will unlock when it is

safe to do so.

Material cartridge leaks material When the material cartridge is removed from the printer,material leaks out

1. Prior to removing the cartridge, rotate the capclockwise to close.

2. Push the cartridge release button, then remove thecartridge. Note that pushing the button whileremoving the cartridge could result in material leakingfrom the cartridge.

3. If there is excess material found in the bottom of thematerial receptacle, contact your local serviceprovider.

Waste bag stuck to liner The waste bag cannot be removed from the waste bagliner

1. Remove the rigid waste bag liner from the machine.

2. To avoid a mess, remove the liner over a containerthat is designated for Visijet waste material. Usecaution, removing the bag may result in a tear andmaterial may leak out of the waste bag.

3. To continue printing, install two waste bags.

4. Contact your local service provider and order a rigidliner replacement.

Material cartridge inserted, notrecognized by printer

The material cartridge is inserted, but not detected. Thematerial identi cation tag can be missing or isdamaged.

1. Con rm that the material cartridge identi cation tagis still in place. The label is located on the front of thecartridge.

2. Using the same material type, insert a different bottleinto the material receptacle (swap cartridges ifanother cartridge is loaded in the other slot. If thenew cartridge is detected by the printer, there issomething wrong with the RFID tag on the non-detectable cartridge. Replace the material cartridge.If the new cartridge is not detected contact your localservice provider.

PProblem Description Troubleshooting Steps

Material Changeover Failure During the Material Changeover, the MCO failed with ared "x" in the progress dialog

1. If there are no messages prompting the user for

recovery, cancel the Material Change Wizard and re-

start it.

2. If the waste bag has lled with material, contact

service.

Job won't start, start buttondisabled

Status envelope - Print platformhas material on it

A print job was completed and a new print platform hasbeen installed. The next print job will not start, statusenvelop reports “Print platform has material on it”

1. Select Access Platform from the printer UI.

2. Remove the print platform

3. Re-install the print platform. Verify that the platformis not skewed and is placed at in the printer.

4. If you were not prompted with a message that a newplatform was installed, contact your local serviceprovider.

Other

Machine noise-loud clicking The machine occasionally makes a loud, rapid clickingnoise.

1. This is normal behavior. The material delivery

system is moving material throughout the printer.

Machine odor-unpleasant After printing for a period of time, an odor from theprinted part material can be detected.

1. Replace the printer Particulate Filter.

2. Increase the air exchange rate of room where themachine is operated.

3. Move the printer to a more ventilated open area.

Print platform not detected The print platform is installed, but not detected. 1. Access Print Platform from the UI

2. Remove the installed print platform, and reinstall.Con rm that the platform is not skewed and is placed

at in the printer

3. If the problem persists, contact your local serviceprovider.

Printer will not come out ofWarming State

The printer seems to be stuck in the warming state 1. If the machine was recently powered up, it will takejust over an 1 hour to fully warm the printer up andtransition to the Ready State.

2. If the printer has been warming for more than an hour,con rm that material bottles are loaded in the printerand that they contain material. Both support and partmaterial is required, the machine will stay in theWarming state until both types of material aredetected and warmed to the appropriate printingtemperatures.

3. If material has been loaded and the problem persists,contact your local service provider.

PProblem Description Troubleshooting Steps

The printer has slowed downwhile printing

The printer is printing, but at a reduced speed 1. The optimal ambient printing temperature range is 18-24 C (64-75 F), verify that the room in which theprinter is installed is within this range, reduce theroom temperature as needed.

2. Verify that the printer has 12” of clearance behind themachine to ensure proper ventilation.

3. If the printer is located next to a window or exposedto direct sunlight, relocate the printer, if the problempersists, contact your local service provider.

Machine Powered On, UI Blank/Black

Issue: The printer has power, fans are on, umbilical thermals are working, LED lights can be observed on the circuit boards, but the UI is blank/blackand appears dead.

Probable Causes: The UI is not powered, software issue, UI SD card missing/not inserted, cable issue.

When the UI receives power, it will ash on and then appear to go blank, but if it is powered, there will be a small amount of visible light in/around thedisplay.

Troubleshooting Steps

Power cycle the printer, if the UI doesn't come up Contact a Certi ed Partner for service.

Part Quality Issue Recovery

Problem Description Troubleshooting Steps

Missing Material:

Missing Jets: Missing material inpart (left to right)

Part has material missing in the left to right direction. Ifthe part is across multiple lanes (front to back) missingmaterial will occur across each lane in the same relativelocation and width.

1. Perform Jet Check procedure, see Con rm Jets

2. If the jets do not clear after threeattempts, contact certi ed partner for service.

Dragging: Missing material in part(left to right)

Part and wall look as if something has been draggedacross the surface.

1. Look for material buildup on the bottom of theprint engine by looking horizontally across thesurface, see At a Glance section for print enginelocation. If material is hanging down use theInspect Planarizer Blade routine to clean theplanarizer access cover. See Inspect Planarizersection for assistance.

2. Wearing nitrile gloves, rotate the planarizeraccess cover so that the planarizer blade isaccessible. Clean off the edge of the planarizerblade, See Inspect Planarizer section forassistance. If additional dripping and/or materialbuildup remains on the bottom of the print engine,contact your certi ed partner for service.

Smearing: Part material extendsbeyond part

Parts have observable part material extended beyondwhere the part should be in the left to right direction.Extra material described as " ames" or "spurts" ofmaterial.

1. Perform the Inspect Planarizer Blade procedurefound in this manual.

2. If problem persists, contact your certi ed partnerfor service.

Problem Description Troubleshooting Steps

Horizontal line or appearance ofmissing layer

The printed part has a horizontal line through the entirepart or appears to have a missing layer of material.

1. A pause longer than 10 minutes during a print jobmay result in this defect. To eliminate, promptlyremove full waste bag and load new part andsupport material cartridges when requested.

2. Email alerts can be set up to provide noti cationof close to full/full waste bags as well aslow/empty material cartridges. See User Interfacesection for directions to set up email alerts.

Gap in material The printed part has a gap in the material 1/3 and/or 2/3of the way across the part (front to back when standingin front of the printer).

The printer is out of calibration, contact your certi edpartner for service

Extra Material:

Tagging: Support materialextends beyond part.

Parts have observable support material extendedbeyond where the part should be in the left to rightdirection. Extra material described as " ames" or "spurs"of material.

1. Perform the Inspect Planarizer Blade procedurefound in this manual.

2. If the problem persists, contact your certi edpartner for service.

Dripping Material has dripped on the part or in the build chamberarea.

1. Perform the Inspect and Clean Planarizer Ductsroutine.

2. If the problem persists, contact your certi edpartner for service.

Snow: Snow like material in thebuild chamber

The development of "snow" within the build chamber isnormal.

1. To reduce the amount of snow within the buildchamber, increase the frequency of printermaintenance. See the Troubleshooting andMaintenance Best Practices Section of thismanual for information.

2. If the part has been damaged from a buildup ofsnow, contact your certi ed partner for service.

Bump The part has a bump or a ridge of extra material 1/3 and2/3 of the way across print platform (orientation front toback).

Contact your certi ed partner for service.

Discoloration:

Blotches: Clear material hasyellow spots

Clear material appears to have yellow spots. 1. Reposition the part so that tall sections and shortsections of the print job are in different lanes(front to back when standing in front of themachine).

2. Clear the UV lamp of excess material.

Color mixing The printed material appears to have small areas oflighter or darker color

1. Inserting a different part material color can resultin a small amount of color mixing which mayshow up on the printed part. This will clear on itsown.

2. If you are concerned with mixing on your nextprinted part, perform a Material Change Wizardroutine to ush the unwanted material.

Printed part changes shade The top portion of the part does not have the sameshade as the bottom portion of the part.

Part material has a small amount of lot to lot variation.Prior to printing, con rm that all part material needed forthe job has the same lot code.

Problem Description Troubleshooting Steps

Part color fades The printed part fades from clear to yellow (whenprinting with clear material or black to gray) whenprinting with black material.

Parts can fade or change color over time. To reduce thechange in color, limit part exposure to light and heatsources.

Permanent marks on part afterpost processing

The nished part has an outline and discoloration in theshape of another post processed part.

Avoid stacking or overlapping parts when postprocessing.

Surface Finish:

Top surface shine and matte The top horizontal surface of the printed part has someareas that are shiny (glossy appearance) and someareas that have a matte nish.

In 3DSSPRINT, position the part at a slight right angle tothe horizontal surface prior to sending to the printer.

Side surface vs. top/bottomsurface

The top/bottom surfaces appears smooth while the sidesurfaces appear to be rough or have steps of material.

The printer encapsulates support (wax) material whenprinting which will cause the sides to have a matte nish.Horizontal surfaces may have a glossy appearance dueto the print process. To eliminate gloss, position the partin 3DSPRINT so that horizontal surfaces are minimized.

Part Distortion:

Curl: While printing Part is bowed or curled and surface is no longer at,curling occurs in the z-axis (vertical direction) from theprint platform. The curls occurs prior to post processingthe part.

1. Check ambient temperature, optimal temperaturerange is 18°-24°C (64°-75°F).

2. Verify that the particulate lter and the screenabove the lter are not plugged. Replace asnecessary.

3. Make sure the printer is not next to a window indirect sunlight.

4. Make sure the back of the printer is 12" from thewall.

5. Print parts with large at surfaces vertically onthe print platform.

Curl: Post Processing Part is bowed or curled and surface is no longer at afterpost processing the part

1. Lower the oven temperature for parts with largeat surfaces.

2. Complete all post processing steps of the part.

3. After post processing and cleaning the part,clamp the part against (or between) a at surfaceand place back in the oven to atten. Once thepart is at, remove from the oven, keep the clampon the part until cool.

Problem Description Troubleshooting Steps

Dimensional accuracy The completed part does not match the size desired. 1. Run the Shrinkage Compensation Procedure todetermine the Shrinkage Compensation values.See Shrink Compensation section of the UserManual for assistance.

2. Input new values into 3DSSPRINT and reprint thepart.

Other:

Part won't adhere to the printplatform

The printed part is not building correctly on the printplatform, the support (wax) material won't adhere to theprint platform.

1. Never print with a cold print platform. When usinga print platform where a part was just removed,allow the print platform to warm up to roomtemperature prior to starting the print job.

2. The print platform must be completely clean priorto use. Scrape any residual wax from the printplatform and wipe with IPA prior to use. It isimportant that both sides of the print platform areclean.

3. Remove any debris from the printer prior toinstalling the print platform. Debris under the printplatform may cause the print platform to sit at anangle resulting in a collision between the printengine and the part.

Veri cation wall tipped/brokennear base

The veri cation wall has tipped/broken off near the baseand fallen onto the printed part. Sprayed materialappears on the right side of the build chamber. A pausein the print job may result in the veri cation wall coolingand becoming brittle. Upon resuming the print job, theplanarizer contact may cause the veri cation wall to fallover onto the print job.

To avoid, do not allow pauses in the print job such aswaste bag replacements or empty material cartridges.

Partner / Customer SupportNOTE: Whenever you have a problem or a question it is best to contact your reseller directly rst.

If the certi ed partner cannot help you then there is a Customer Support Hotline you can use. If you receive an unrecoverable error message, or if youneed to contact us for another problem, you may contact our Customer Support Hotline. Before you call Customer Support with a problem orquestion, please make sure that you have the following information:

The serial number of your ProJet 2500 is printed on a label inside the lter door or by accessing the UI and selecting Tools > Printer Info.

A brief description of the problem, including the exact error message.

When the problem occurred; for example, when you submitted a job, during the beginning or the end of a print, or after power off recovery, etc.

Customer Support HotlinePlease contact your Customer Support Hotline at one of the following numbers:

US and Canada: 888-598-1438

UK and EMEA: +44 1442 279883

International: +1 803-326-3930

GeneralProJet 2500 service procedures must be performed only by a 3D Systems-certi ed service technician unless this guide explicitly states otherwise. Ifyour 3D printer system needs service, contact 3D Systems Technical Support at the following numbers:

In the United States or Canada, call 800-793-3669

In Europe, call +49-6151-357357

You can also contact your local 3D Systems representative.

3D Systems’ support portal is located at http://www.3dsystems.com/support

For material safety data sheet, go to http://www.3dsystems.com/support/materials/msds

Legal Notices

Copyright and Corporate IdentityCopyright 3D Systems, Inc. All rights reserved. Subject to change without notice. This document is copyrighted and contains proprietary informationthat is the property of 3D Systems, Inc. No copies of the document may be sold or given to any person or other entity.

FCC NoticeThis equipment has been tested and found to comply with the limits for a class A digital device, pursuant to Part 15 of the FCC Rules. These limitsare designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. Thisequipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, maycause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in whichcase the user will be required to correct the interference at his own expense.

Changes or modi cations not expressly approved by 3D Systems could void your authority to operate this equipment.

Radio Frequency TransmissionThis product generates 13.56 MHz using an Inductive Loop System as a Radio Frequency Identi cation device (RFID). This RFID device complies withthe requirements speci ed in FCC Part 15, Industry Canada RSS-210, European Council Directive 99/5/EC, and all applicable local laws andregulations.

Operation of this device is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device mustaccept any interference received, including interference that may cause undesired operation.

The device referenced in this guide contains transmitter, FCC ID: 2ADGF-PJ2500

Access to the transmitter for service technicians is available through common enclosure access methods including use of common tools andremoval of covers.

NOTE: Changes or modi cations to this equipment not speci cally approved by 3D Systems may void the user’s authority to operate thisequipment.

End User Software License AgreementCertain Third Party Software Programs may be contained in the 3D Printer rmware and require the following noti cations:

Portions of this software (Win 7) Copyright © Microsoft 2017.

Portions of this software (VxWorks) Copyright © Wind River Systems, Inc.

Portions of this software (Android UI) Copyright © 1995-2015 Interionatal Business Machines Corporation and others. All rights reserved.

Portions of this software (zlib) Copyright © 1995 – 2017 Jean-loup Gailly and Mark Adler

Portions of this software (mini-gmp library) Copyright © 2007 Free software Foundation, Inc.

Portions of this software (Apache License 2.0) Copyright © 2017 The Apache Software Foundation, Licensed under the Apache License, Version 2.0.

Portions of this software (LibTIFF) Copyright © 1988-1997 Sam Le er, Copyright © 1991-1997 Silicon Graphics, Inc.

Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose is hereby granted without fee, provided that(i) the above copyright notices and this permission notice appear in all copies of the software and related documentation, and (ii) the names of SamLe er and Silicon Graphics may not be used in any advertising or publicity relating to the software without the speci c, prior written permission ofSam Le er and Silicon Graphics.

THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUTLIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGESOF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THEPOSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THISSOFTWARE.

Portions of this software (Boost) Copyright © Beman Dawes, Daniel Frey, David Abrahams, 2003-2004 Copyright Rene Rivers 2004-2005. The Boostlicense is open source; the Open Source Initiative certi ed the Boost Software License 1.0 in early 2008.

Portions of this software (7-Zip) Copyright © 1999-2017 Igor Pavlov.

Portions of this software (Putty) Copyright © 1997-2017 Simon Tatham.

Portions of this software (Notepad++) Copyright © 2007 Free Software Foundation, Inc.

Portions of this software (TightVNC) Copyright © 1989, 1991 Free Software Foundations, Inc.

Portions of this software (Tinyxml) Copyright © 1995-2017 Jean-loup Gailly and Mark Adler.

Portions of this software (Minicsv) Copyright © 2015-2017 Frank Denis.

Libpng versions 1.0.7, July 1, 2000 through 1.6.30, June 28, 2017 are Copyright (c) 2000-2002, 2004, 2006-2017 Glenn Randers-Pehrson, are derivedfrom libpng-1.0.6, and are distributed according to the same disclaimer and license as libpng-1.0.6 with the following individuals added to the list ofContributing Authors: Simon-Pierre Cadieux, Eric S. Raymond, Mans Rullgard, Cosmin Truta, Gilles Vollant, James Yu, Mandar Sahastrabuddhe,Google Inc., Vadim Barkov.

Portions of this software (Google-test) Copyright © 2008, Google Inc. All rights reserved.

Portions of this software (Rapidjson) Copyright © 2015 THL A29 Limited, a Tencent company, and Milo Yip. All rights reserved. The Msinttypes r29Copyright © 2006-2013 Alexander Chemeris. All rights reserved.

Portions of this software (SimpleJSON) Copyright © 2006 Bob Ippolito.

Portions of this software (SQLite) Copyright © 2008-2012 Zetetic LLC. The code for SQLite has been dedicated to the public domain by the authors.

Portions of this software (JPEG) is Copyright (C) 1991-1998, Thomas G. Lane. All Rights Reserved except as speci ed below.

Portions of this software (Chilkat) Copyright © 2000-2017 Chilkat Software, Inc. All rights reserved.

Portions of this software (OpenDHCP) Copyright © 2007 Free Software Foundations, Inc.

Basic Regulations3D Systems has tested this printer to electromagnetic emission and immunity standards. These standards are designed to mitigate interferencecaused or received by this printer in a typical o ce environment.

United StatesThis equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limitsare designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. Thisequipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with these instructions, it may causeharmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which casethe user will be required to correct the interference at his/her own expense.

Changes or modi cations to this equipment not approved by 3D Systems can void the authority of the user to operate this equipment.

CCanadaCe dispositif est conforme aÌ la norme CNR-210 d’Industrie Canada applicable aux appareils radio exempts de licence. Son fonctionnement est sujetaux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage preìjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu,y compris un brouillage susceptible de provoquer un fonctionnement indeìsirable.

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

European UnionCAUTION: This is a Class A product. In a domestic environment, this product can cause radio interference in which case the user could berequired to take adequate measures.

In order to allow the equipment to operate in close proximity to Industrial, Scienti c and Medical (ISM) equipment, the external radiation from the ISMequipment may have to be limited or special mitigation measures taken.

Changes or modi cations to this equipment not approved by 3D Systems can void the authority of the user to operate this equipment.

EC DECLARATION OF CONFORMITYLa Déclaration de CE de Conformité

GlossaryPPrint Platform - Removable platform on which parts are built. Support material adheres the part to the print platform and is removed from the printeronce the job is complete.

Part Material - Is an ultraviolet (UV) curable material used to build the parts. Always wear nitrile gloves, lab coat and safety glasses when handlingany uncured part material.

Top Door - The chamber door prevents harmful UV radiation from escaping the build chamber during the build process. The chamber door must beclosed prior to starting or resuming a build job and is locked when a build is in progress.

Log - A log le is a zip le of logs used by service for resolving potential problems that may occur with the 3D printer system.

Head Maintenance Station (HMS) - The head maintenance station cleans the printhead by allowing it to purge into the waste bin as well as wipe theprinthead clean from any remaining material.

Job Scale Percentage (Job Scale %) - This is used to re-size parts during the build process.

Material Change Wizard - A process used to switch from one part material type to another. The existing part material that was last used from theprinter must be removed, and the material cleaned from the printer before adding a different part material type.

Material Delivery Module (MDM) - Stores and feeds the materials to the printer during the build process. The MDM holds two support cartridges andtwo part cartridges.

Post Processing (Finishing) - Is the nal process to remove support material from parts and clean the parts to a smooth nish prior to surfacenishing and coating.

Print Engine - The Print Engine contains major systems such as the Printhead, Planarizer, and UV Lamp Assembly.

Print Process - Three dimensional solid parts printed by the printer consist of two materials (support material and part material). The supportmaterial is a wax based material providing adhesion to the print platform, as well as, providing material used to produce supports required to buildthe model. The part material used to build the parts is an ultraviolet (UV) curable material. After a layer of material is deposited on the build chamber,the part is exposed to a UV ash lamp. The UV energy is absorbed by the material converting a liquid part material to a solid polymer. When the buildis complete the part (consisting of the two materials) is adhered to the print platform by means of the support material.

Build Chamber -The area designated for the part to be built in.

Sensitizer - Uncured part material is a sensitizer, and can cause allergic reactions if it contacts skin without personal protection. Always wear nitrilegloves, lab coat and safety glasses when handling any uncured part or waste material. Sensitization can build up over time and what originally maynot have caused an allergic reaction could begin to cause a reaction with over-exposure to part material.

Shrink Comparison Percentage (Shrink Comp %) - Used to adjust for expected shrinkage during the build so actual part dimensions more closelymatch actual dimensions.

Support Material - Wax based material that provides adhesion to the build platform and support for down facing surfaces and open volumes withinthe parts.

User Interface (UI) - User Interface is built into the top of the printer. Various features can be controlled and checked by the UI, such as the status of aprint job, materials in the printer, shutdown the printer and well as checking on certain settings within the printer.

UV Lamp Assembly - The UV Lamps cure the part and support material as the printer is building a part.

Waste Bag - Plastic bag designated to catch the waste material from the building process. The waste bag is located in the MDM behind the SupportMaterial. Always wear nitrile gloves, lab coat, and safety glasses when handling any uncured part or waste material.

Waste Material - Any uncured support and/or part material generated during a build process. Always wear nitrile gloves, lab coat, and safety glasseswhen handling any waste material.

X-Axis - The orientation of the part from left to right on the build platform.

Y-Axis - The orientation of the part from front to back on the build platform.

Z-Axis - The orientation of the part height on the build platform.

.stl File - The les created using a three-dimensional solid Computer-aided design (CAD) software. These les are used to produce parts.

.3dprint File - Files that have been created and saved by the client software 3DSPRINT.

3DSPRINT - The client software used to create parts and send them to the printer.