New Kids On the Block: AnInspired Journey

GRETTA FRIERSON, RN, BSN, MBA/MHA, CNMLDIRECTOR OF CLINICAL SUPPORT SERVICES

KERRICA EVANS, MANAGER OF SW - STAFFINGOFFICE AND SW - TELESITTER DEPARTMENT

Cone Health – Greensboro, NC

OUR CHALLENGES• Reduce overall expense of

safety sitters and cases

• Improve process, standardwork and evaluation of patientsafety

• Improve safety and qualityimprovement outcomes: FallPrevention

Sitter ExpenseSitter Expense

Standard WorkStandard Work

SafetySafety

Let our JOURNEY withAvaSure begin…

The CONCEPTION

• Executive Level Administration Support

• Partnered with AvaSure Clinical Team

• Developed and Executed AvaSys TeleSitter Project Team

• Technical

• Policy and Process

• Staff Education and Competency

• Job Description and Training

The DELIVERY (Process)

• Kick Off – November 2017

• Standardized Process Established – Deployment

• Acuity Level Assignment

ACUITY LEVELALGORITHM

Our INFANCY Stage• Implemented 18 mobile Tele Sitter cameras for 4 of our 6 campuses

• Excluded integration with Emergency Depts and Behavioral Health

• Utilization of AvaSys Dashboard into our daily work andmanagement of mobile camera deployment

AvaSys Dashboard – Overview

AvaSys Dashboard – Export Reports

AvaSys Dashboard – Export Reports

GoodCATCH

Patient Story

Growing as a TODDLER

• Prepare to STUMBLE!

• Reach out for help from the AvaSure Clinical Team

• AvaSys ORNA software – instrumental in determining ourorganizational progress and areas for improvements

ORNA – Total Patient Hours Monitored Per Unit

ORNA – Reasons for Monitoring

ORNA – Reasons for Discharge

OUTCOMES LESSONS LEARNED

• Significant reduced sitter costshown in the first 3 monthspost implementation

• Hardwired quality LEADmeasure regarding FallPrevention

• Successful implementation ofstandard safety process

• Build Sustainability Plan inadvance

• Design Strategic Plan forcontinued growth – 6 months

• Hiring Lead VMT was crucial

Our NEXT Growth Stage….Two Year Old

For more questions orinformation:

Gretta FriersonGretta.Frierson@conehealth.com

Kerrica EvansKerrica.Evans@conehealth.com