New Frontiers:Lean in the Digital age

Daniel T Jones

Lean is everywhere

But Digital changes everything – or does it?

Digital connectivity

Is transforming many sectorsmedia, retail, mobility, money, health etc.

technical capabilities

+ social organisation

+ user acceptance

Lean helps unlock these capabilities

Signs of change?

Productivity Growth?Has been negligible

Successful IT projects?Have not fulfilled their promise

Lasting Lean transformations?Have been few and far between

Reached the limits of modern management

Physical work Information & knowledge

Human decisions

Lean is about people

Toyota’s Purpose

Learning

Process

Product

Toyota’s challenges

Became No 1 in a mature industry

Lead the way to the future of mobility

Changing the technologyPrius to Mirai

Reengineering productionto halve capital costs

& zero emissions

Through cumulative Kaizen

Lean & Software

Similar ….. but different

Principles > Tools > Management >

Transformation > Learning >

Software followed a parallel path

Agile > XP > Scrum > Kanban > DevOps >

Lean Startup > Lean UX >

Meaningful Work

How to mobilise your “smart creatives”?

How to avoid “big company”

disease as you scale?

How to build cross-functional

teams?

Technology & Value

Development becomes a continuous process

New opportunities for co-design with users

Incremental improvement of modular technologies

TPS for IT

The Learning Journey

Find gaps at the user & producer Gemba

Reflect on business results and next gaps

Frame actions using the TPS House

Eliminate obstacles through problem solving

The Lean contribution

Technical capabilitiessmarter & simpler solutions

using less capital & materials with less environmental impact

User acceptancemaking things better by thinking back from users

Social organisationMeaningful work by challenge & learning with others

Better human decisions through “managing by science”Adaptive & innovative through cumulative Kaizen

New Frontiers:Lean in the Digital age

Daniel T Jones