New Employee Assistance Program Supervisor Training For:
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Transcript of New Employee Assistance Program Supervisor Training For:
New Employee Assistance ProgramSupervisor Training For:
Supervisory Training Agenda
EAP Benefits Overview Goals of Supervisor Training Supervisor/Manager Role Signs and Symptoms of the
Troubled Employee Managing the Troubled Employee Confidentiality & Reporting Types of Referrals Summary
Manager/Supervisor/HR Virtual Folder
HCR ManorCare’s virtual folder is your managers’ tool box which includes:
•Promotional materials
•Program training materials
•Supervisory referral documents
http://www.acieap.com/vlink/vfolder/hcr/
Employee Landing Page
HCR ManorCare’s landing page gives employees a brief overview of the EAP benefits and gives them access to:
•Benefits summary
•Links to resource web portals
•EAP brochure & announcement flyer
http://hcrmanorcare.acieap.com/
Why use the EAP?
Mental Health
• Marriage & family conflicts
• Substance abuse
• Stress management
• Emotional challenges
• Health concerns
• Grief and loss
Work/Life
• Childcare Referrals
• Eldercare Referrals
• Legal Consultation
• Financial Consultation
EAP Sessions
Employees and Family members are authorized for:
•Up to 5 face to face sessions per incident provided by your employer
•EAP is a short-term approach for diagnosis, referral, and/or short term problem resolution
Tobacco Cessation
• Tobacco Cessation is available through the Employee Assistance Program (EAP)
• Get assistance from a licensed professional
• 100% confidential• Excellent resources available
24 Hours
• Medical answering service available for after-hours calls.
• On-call counselors are available.
• This is not an Emergency Number. Call 911 if there is an emergency.
• Business Hours:
• PST – 7:00 a.m. – 5:30 p.m.
• CST – 9:00 a.m. – 7:30 p.m.
• EST – 10:00 a.m. – 8:30 p.m.
All Family Members
We mean all family members. Living with you or not. In the same state or not. All are welcome:•Children•Spouses•Significant Others•Parents•Grandparents
Multi-Cultural/ Multi-Lingual
• All ethnic concerns accommodated
• All cultural issues addressed
• All special interests acknowledged
• Multilingual services available
Many Locations
Just tell the intake person where the most convenient location is for you to be seen:
• Near Work
• Near Home
• Or in between
Comprehensive Work/Life
Comprehensive Work/Life Benefits offer an innovative blend of referral services and information designed to make life easier. These services include:
•Childcare Referrals•Eldercare Referrals•Pet Care Referrals•Legal Service•Financial Services•Identity Theft•Educational Assistance Referrals
Childcare Services
• Referrals for preschool, after school, and day care facilities
• Special Needs
• Summer Camps
• Background and Security Check Referrals
• And much more…
Senior Care Services
• Referral for nursing and home health care
• Adult day care and support groups
• Transportation and Meal Sources
• Emergency and Respite Care
• Companionship programs
Pet Care Services
• Referral for boarding and grooming
• Referrals for Veterinarians
• Resources for traveling with pets
• Emergency pet services
• Finding a family pet
Legal & Financial Services
• Speak directly with an attorney about your legal problems
• Speak directly with a Financial Planner
• 90% of all calls handled over the phone without further referral needed
Legal Services
• Unlimited phone consultation with a licensed attorney
• Landlord Tenant/Real Estate
• Custody/Visitation Concerns
• Wills and Trusts
• Family Law
• And much more…
Financial Services
• Unlimited phone consultation with a Financial Planner
• Credit Card Consolidation
• Credit Restoration
• Retirement Planning
• And much more…
Identity Theft
• Prevention and Security
• Immediate response suggestions
• Fraudulent charges and disputes
• Credit restoration and follow ups
• And much more…
Educational Opportunities
• College preparation guide
• Resources for advancing education
• Financial aid referrals
• Two-year, Undergraduate, and graduate programs
• Career counseling
• GED, Special Degrees, and Vocational program resources
• Scholarship information
• And much more…
Affinity Online
• Personalized self-paced assistance
• Strategies for better and healthier living
• FREE services no matter how often accessed
• Help available 24 hours per day, seven days per week
Healthy Literature
• Information is available to you on any issue of concern on a variety of topics
• HealthYMail Monthly Newsletters
• Affinity Quarterly Newsletters
Personal Services
Information and referrals including, but not limited to:•Car Rentals & Repairs•Cleaning Service•Event Planners•Errand Runners•Entertainment•Personal Safety•Reservations & Tickets•Transportation & Travel
ACI Personal Services are here to help!
Confidential
• All information provided by the employee and family member is protected by State and Federal Law
• No information gets back to the company that the employee accessed the EAP
• The utilization report has no names on it
Training
• Topics that Highlight the EAP Services• Fun, Entertaining & Educational• Your choice of how they’re conducted:
• On-site trainer• Webinar• Do-It-Yourself
To arrange a training work throughyour location HRD and/orcontact ACI directly.
Pre-recorded Seminars
A DVD with pre-recorded webinarsavailable to HRDs. Topics included onThe DVD are:
• EAP orientation• Supervisory EAP orientation• Road to Managing a Healthier
Lifestyle• Battling the Tobacco Chewing,
Cigarette Smoking Monkey On Your Back
• Stress Management for Caregivers
EAP Help in Critical Times
Examples of Critical Incidents Include:
•Death of an Employee•Severe Injury•Prolonged /severe Illness•Workplace violence•Any traumatic event that impacts employees
Supervisor/Manager Role
• To expect good job performance• To provide a safe work environment• Make sure the job gets done• Ensure quality in the product/service
To do this the manager must:
• Know what it takes to get job done• Know the employees’ abilities• Know if there is a change in either• Communicate job expectations
Managing the Troubled Employee
• Recognition• Documentation/Consult with HR• Discussion
• Job Performance Improves or• Job Performance Problems continue
• EAP Interview• Follow-Up
Signs and Symptoms
Absenteeism On-the-Job Absenteeism Difficulty in Concentration Appearance Confusion Inconsistent Work Patterns Generally Lowered Job Efficiency Poor Employee Relationships
Workplace Violence
Some indications of impending violence: Overreaction to changes Threats, even in jest History of antagonistic or violent behavior Blaming of others for serious problems Repeated policy violations Vague references to a “plan” to “get even” Mood swings or substance abuse Repeated references to weapons
Stages of Addiction & Alcoholism
Early Stage
Middle Stage
Late Stage
Supervisory Referrals
• EAP is not a part of the disciplinary process
• 100% confidential unless employee signs a release of information
• Excellent resources to get problems solved
• How and when to make a referral – refer to the Virtual Folder Risk Management tab for procedures
Types of Referrals
• Self-Referrals - An employee or family member contacts the EAP directly
• Supervisory Referrals - You recognize that an employees’ job performance has deteriorated and that continuing or emerging patterns of behavior are cause for concern
Types of Job Related Supervisory Referrals
• Positive substance screen result• Refusal to submit to substance
screen• Frequent/unexplained
absenteeism/tardiness• Absent from the worksite while
on the job• Difficulty in working with others• Inconsistency in quality/quantity
of work output• Extreme irritability/anger• Insubordination/Questioning
authority• Disregard for the safety of
others
The EAP in Summary
• Benefit paid for by HCR ManorCare for Employees
• Promotes early intervention for employees personal problems
• Reduces employee absenteeism and low productivity
• Facilitates good mental health which reduces overall health care costs
• Communicates the company’s commitment to their employees’ well being
Do you need someone to talk to? Talk to us!
Multiple resources are available at your fingertips…
Manager/Supervisor/HR link: http://www.acieap.com/vlink/vfolder/hcr/
Employee link:
http://hcrmanorcare.acieap.com/ Email: [email protected]
Call: 800.932.0034